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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH KEPEMIMPINAN DAN KOMPENSASI TERHADAP KINERJA MELALUI PENINGKATAN DISIPLIN KERJA PADA KARYAWAN BAGIAN PRODUKSI PT. GENTONG GOTRI SEMARANG Muhammad Sulthon Ardyansyah; Hari Susanta Nugraha; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 1 (2014)
Publisher : Universitas Diponegoro

This study aims to determine whether there is influence between leadership, compensation on the performance through enhancing work discipline. Population of this research is the production workers of Gentong Gotri Semarang Co., Ltd. and the researchers took 76 workers as respondents. This type of research is explanatory research with primary data collection through questionnaires from using simple random sampling technique. Analysis techniques using validity, reliability test, simple linear regression, multiple linear regression, t test, and F test with SPSS version 15. The calculation results of multiple linear regression can be shown by the equation Y = 4,432 + 0,600X1 + 0,105X2 – 0,095Y1. Known that jointly leadership, compensation and work discipline effect on performance. Partially, the influence of leadership on performance of 64,7%, amounting to 29,4% compensation and work discipline of 4,2%. Simultaneously, the influence of the leadership and compensation for occupational performance through increased discipline at 71,9%. To improve the performance of their workers, companies should pay attention to the amount of compensation given mainly allowances and incentives, workers will socialize the importance of adherence to the rules. In solving problems that arise leader must also include the workers, as well as job training and job evaluation periodically.

Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Pasien (Studi Kasus Pada Pasien Rawat Inap RS.Pelabuhan Jakarta) Riski Amelia; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Hospital is a health facility conducting personal health services includes promotive, preventive, curative, and rehabilitative services providing inpatient, outpatient, and emergency services. Many factors that affect patient satisfaction, one of them is the quality of service and employee performance. This study aims to determine the effect of service quality and employee performance to patient satisfaction. The primary data used by providing questionnaires to hospitalized patient with a total of 100 respondents are determined using a Slovin formula table. Respondents are taken using accidental sampling and purposive sampling method.Results and Discussion. Quality of service to both patient satisfactions with average score of 3,754, employee performance with average score of 3,772 and satisfactory patient satisfaction with average score of 3,794. Service quality significantly influence towards patient satisfaction (p <0,05) with a correlation coefficient of 0,507, R2 0,257 and t count value of 5.829 > t table 1,6606. Employee performance significantly influence towards patient satisfaction (p<0,05) with a correlation coefficient of 0,462, R2 0,214 and t count value of 5,163 > t table 1,6606. But the results of recapitulation of service quality regarding duration of the service before it is sent to the infirmary has a result below the average i.e. 3,67. Service quality and employee performance significantly influence towards patient satisfaction with correlation coefficients of 0,578, R2 0,334 and F count test results of 24,361 > F table 3,090.In conclusion and suggestions, service quality and employee performance significantly influence towards patient satisfaction either partially or simultaneously. It is suggested to hospitals to improve service quality and employee performance, maximize service in dealing with patients, improving the readiness and responsiveness, accelerate delivery time to patient care space, and the arrival of the doctor in charge. It is useful to give satisfaction to the patients who are undergoing medical treatment at the hospital.

Pengaruh Online Customer Review dan Online Customer Rating terhadap Keputusan Pembelian melalui Marketplace Shopee. (Studi pada Mahasiswa Aktif FISIP Undip) Ardianti, Asri Nugrahani; Widiartanto, Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 8, No 2 (2019): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (485.986 KB)

The lifestyle changes of people nowadays can we feel along with this modern era. One of that lifestyle changes is about Shopping activities. Along with the development of technology makes people easier to get what they need. Now people can enjoy e-commerce facilities to get what they need. One of the e-commerce that developed in Indonesia is Shopee. Until 2018, Shopee has not been ranked first as an e-commerce site that is frequently visited. This is due to the many negative reviews on Shopee products that make people reluctant to buy through Shopee. This study aims to determine the effect of service quality and price on purchasing decisions. The type of research was explanatory research and sampling using the nonprobability technique purposive method, collecting data using the google docs questionnaire. The number of samples used was 100 respondents from Active Student of FISIP Undip. This study uses quantitative and qualitative analysis with validity, reliability, correlation coefficients, coefficient of determination, simple and multiple regression, significance of t test, and F test by IBM SPSS program (Statistical Product and Service Solutions) version 23 The results showed that online consumer reviews and online customer rating have a positive influence on purchase decision through Shopee. Online Customer Reviews and Online Customer Rating showed 0.452 the relationship between the two variables with purchasing decisions has a sufficient relationship. The coefficient of determination shows that the online customer review on the purchase decision variable is 0.161, or 16,1%, so it can be interpreted that the contribution of online customer review on purchasing decisions is 16,1% while the other 83,9% is influenced by another factors than online customer review. While the online customer rating variable determination coefficient on the purchase decision variable is 0.069 or percentage of 6,9% so that it can be interpreted that the contribution of online customer rating influence on purchasing decisions is 6,9% while the other 93,1% is influenced by factors other than online customer rating.

Pengaruh Harga, Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Toko Buku Gramedia Pandanaran Semarang Deddy Setiawan; Sri Suryoko; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

The purpose of this study was to determine the effect of price , product and service quality to customer satisfaction Gramedia bookstore Pandanaran Semarang . The sample in this study amounted to 100 respondents using purposive sampling method. Linear regression analysis and significance test is used to prove the hypothesis using SPSS 16. Results of this study concluded that the positive effect on the price to customer satisfaction ( 27.1 percent ) . Product positive effect on customer satisfaction (30,1 percent ). Service quality has positive influence on customer satisfaction ( 18 percent ) . Price , Product and Service Quality influence on customer satisfaction ( t > t table ) . Suggestions for implementing pricing strategies through discount or exhibition event , adding the characteristics and diversity of products and improve service to customers .

Pengaruh Kepemimpinan dan Konten Pekerjaan Terhadap Kinerja Karyawan melalui Motivasi sebagai Variabel Intervening (Studi Kasus Pada Karyawan CV. Cita Nasional Semarang) Muhammad Haris Fakri; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Nowadays , business competition in the industrial sector is very competitive. Human resources is one of the main factors to compete with the other company. CV.Cita Nasional is one of milk processing industry company in Semarang, Central Java. Problems in this research is performance reduction of production employee 2013-2015, This was happen due to less leadership and job content that is not in suits with employees. This study attempts to find out whether there is impact of leadership and job content to employees performance by motivation on production employees CV.Cita Nasional. Data collection techniques used the interview and questionnaires , while the sample techniques used non probability of sampling with 94 the total sample. The research results show that leadership and job content having a positive influence and significantly to employee performance by motivation. This can be seen from the results of the simple analysis linear regression, multiple linear regression, t test, the coefficients determination test , sobel test and path analysis. Motivation as variable intervening mediate between leadership against employee performance that is both partial mediation as well as motivation as variable intervening mediate between leadership against employee performance that is both full mediation.

PENGARUH KUALITAS PELAYANAN, HARGA DAN PROMOSI TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PT. MATAHARI SILVERINDO JAYA SEMARANG Padma Triscahyaning Wibawa; Naili Farida; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Matahari Silverindo Jaya is a company who have to proceed glass and mirror. This company was build in 2001 in Candi Industrial Area Semarang, Central Java, Indonesia. To improve their profit, this company make a new product, such as tempered glass and porselein. After that, Matahari Silverindo Jaya make their product with machine.The purpose of this research is to determine the influence of service quality, price and promotion on loyalty through cotumer satisfaction at Matahari Silverindo Jaya Company Semarang. The type of this research is Explanatory Research with data used in this study is primary data obtained using questionnaire and library research. Analysis of data using simple linear regression and multiple regression test with SPSS 16.0. While hypothesis testing using the t test, f test, correlation coefficient, and the coefficient of determination.Based on the analysis it can be concluded that there is a positive and significant influence between service quality to satisfaction, positive and significant influence between price to satisfaction, positive and significant influence between promotion to satisfaction, posiitive and significant influence between service quality, price and promotion to satisfaction between service quality to loyalty, positive and significat influence between price to loyalty, positive and significant influence between promotion to loyalty, there is positive and significant influence between quality of the service, price and promotion to loyalty, there is positive and significant influence between service quality to loyalty.Sugestion for the company is to meke their product on time and with the good quality of the basic ingredients. Besides that, the company must improve their delivery and promotion, in order for their product information can be accept by the consumer.

PENGARUH LINGKUNGAN KERJA DAN KOMPENSASI TERHADAP KEPUASAN KERJA KARYAWAN BAGIAN SERVICE DEPARTEMENT PADA PT ASTRA INTERNATIONAL, Tbk - DAIHATSU BRANCH OFFICE SEMARANG Warastra Adhi Ramadya; Sudharto P Hadi; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

This study is about the Work Environment Influence and Compensation Section on Employee Satisfaction Services Department at PT Astra International, Tbk - Daihatsu Branch Office Semarang. This research was done due to the problems related to employee’s satisfaction predicted caused by the work environment and compensation . The objective of this study was to determine the influence of the work environment and compensation to employee satisfaction both partially and simultaneously. With this research, it can be taken a policy about work environment and compensation so that the company's goals can be achieved with optimal.The type of research is explanatory research. The population in this study were employees of the service department both general service and body repair as many as 40 people. Sampling technique used is the census so that the entire population is used as a sample. Thus technique sample used as many as 40 people. Data collection techniques are, interview and observation. The results of this study showsthatwork environment and compensation influenced on job satisfaction, partially or simultaneously. The result obtain by analyzing data with validity test, reliability test, t test, F test, the coefficient of determination and regression analysis. Calculations in this study using SPSS for Windows. Advice given is the company should maintain and improve the work environment that is both the physical environment, this is done by modulating the temperature in the work room so that it can support employees in work, set the level of noise, coloration that gives a fresh impression, relations between employees the fraternal relations between superiors and subordinates who can run well. Compensation is considered both direct and indirect compensation so that employees will be more satisfied in their work and performance will increase. Similar studies will be needed to add the variables apart from existing variables such as leadership, organizational culture, organizational commitment, work culture and work motivation that research on job satisfaction have become more perfect.

PENGARUH SOSIALISASI PERPAJAKAN DAN PENGETAHUAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK MELALUI KESADARAN WAJIB PAJAK SEBAGAI VARIABEL INTERVENING (Studi pada Pelaku UMKM yang Terdaftar di KPP Pratama Semarang Timur) Intan Karunia Sari; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019)
Publisher : Universitas Diponegoro

This study aims to determine the effect of tax socialization and tax knowledge partially on taxpayer compliance through taxpayer awareness. The type of research used is explanatory research. Sampling uses the multy stage sampling method, with 96 respondents being taxpayers of micro, small and medium enterprises (MSMEs) registered at the KPP Pratama Semarang Timur. The data used are secondary data from the report on tax receipts and the level of taxpayer compliance for the period 2014-2017, besides that with primary data from the respondents' direct answers in the form of processed questionnaires. This study uses descriptive analysis, validity test, reliability test, correlation coefficient, coefficient of determination, regression analysis, t test, F test, with the help of SPSS version 23 data processing and sobel test to analyze the effect of mediating variables. The results showed that tax socialization and taxation knowledge partially had a positive and significant effect on taxpayer awareness. Partially socialization of tax, knowledge of tax, awareness of taxpayers has a positive and significant effect on taxpayer compliance. As an intervening variable the awareness of taxpayers can’ be a mediation between tax socialization and tax knowledge partially towards taxpayer compliance.

PENGARUH KUALITAS PRODUK, PROMOSI DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN ROKOK MARLBORO (Studi Kasus Pada Perempuan Perokok di Kecamatan Tembalang Semarang) Apriliandini Fitriana Dewi; Wahyu Hidayat; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

This research is conducted to discover the influence of product quality, Promotion, and Brand Image on Purchase decision to Women Smoker in Tembalang District. Type of this research is Explanatory Resesarch. Population used for this research is consumer that bought Marlboro. Samples used for this research are 100 respondents whom counted with Slovin formula. Sample collection sample is Non Probability Sampling. Questioner and Interview used to collecting data for this research. To analyze the data method used is linear regression analysis.Result of this research show that product quality, promotion, and brand image has impact on purchase decision. Product quality, promotion, and brand image are able to explain (punctuate) purchase decision variable in amount of 87.8% which influenced by product quality (32.7%), Promotion (15.6%), Brand Image (87.7%). These variables have significant impact on purchase decision of Marlboro in Tembalang District with the most influential variable is Brand Image.Author suggests that the producer give more education to its salesperson regarding the product, make some innovation in the design of the packaging and the cigarette filter in order to attract the consumer, especially women smoker.

Pengaruh Motivasi, Kompetensi dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Wijaya Elnusa Semarang Rr. Mega Ayu Pratiwi; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Every company needs the resources that have important influence to achieve success. Success in achieving the organization's goals came from the behavior of its own employees therefore the employees that make up the structure of the organization and take advantage of technology. Performance of the employee is influenced by several factors such as motivation, competence and Working Environment. Poor performance of the employee caused by low motivation, lack of competence and a poor working environment at PT. Wijaya Elnusa Semarang.This research uses explanatory type approach, against 50 respondents with sampling purposive technique. Data collection techniques in this study using the technique of collecting data through questionnaires and interviews. The analysis technique used is quantitative. Quantitative analysis using validity test, reliability test, cross tabulation, correlation coefficient, coefficient of determination, simple and multiple regression analysis, as well as the significance test (t test and F test) with the help of SPSS version 16.0 for Windows.The results of statistical analysis known partial influence between motivation on performance of the employee by 63.3%. Then competence to performance of the employee by -2.1%. while for the working environment on the performance of the employee by 18,4%. Simultaneous influence of the influence of motivation, competence and working environment on the performance of the employee is 80.5%, while 19.5% are influenced by other factors.Recommendations for improving the performance of employees to the company to increase its attention to the work motivation, competence and working environment which in turn will ultimately increase performance of the employee.

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Sari Listyorini

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jiabundip@gmail.com

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA