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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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Pengaruh Kualitas Pelayanan terhadap Loyalitas melalui Kepuasan Pelanggan sebagai Variabel Intervening (Studi Kasus Pada Penumpang Shuttle PO. Sumber Alam Jurusan Semarang-Cilacap) Setyaningriani, Eka Dewi; Suryoko, Sri
Jurnal Ilmu Administrasi Bisnis Volume 6, Nomor 4, Tahun 2017
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (723.244 KB)

PO. Sumber Alam is one of the transportation service providers offering shuttle service. Like other PO Otobus Companies. PO. Sumber Alam is always trying to meet and satisfy the desires of its customers in the hope that customers can feel satisfied and loyal to continue to use the services of PO. Sumber Alam, but in fact according to the management of the number of passengers PO. Sumber Alam in the last 3 years continued to decline significantly, especially from 2015 to 2016, which amounted to 57,480 passengers. By looking at the existing problems, the purpose of this study is to analyze the effect of service quality on customer satisfaction and its impact on customer loyalty PO Sumber Alam. Sampling technique used is nonprobability sampling that is purposive sampling. The sample of this study amounted to 100 customers of PO Sumber Alam Semarang-Cilacap department and the opposite direction. Respondents' answers will be processed using various tests of validity test, reliability test, classical assumption test, simple linear regression analysis, correlation coefficient, determination coefficient and t test using SPSS program Statistical version for Social Science for Windows 16.00. Based on the analysis, it can be concluded that service quality positively affects customer loyalty, service quality positively affects customer satisfaction, and customer satisfaction positively influences customer loyalty. The suggestion of this research is PO. Sumber Alam needs to make improvements or rejuvenation of the physical appearance of the fleet, adding to the completeness of the facilities at the shuttle location and providing guidance and training for employees, so that employees can provide better service to customers.

Pengaruh Kualitas Produk, Citizen Brand dan Promosi terhadap Keputusan Pembelian AQUA Galon di Semarang Barat Taruli Sibarani; Apriatni Endang Prihartini; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This study aimed to determine the effect of product quality, brand citizen, and promotion on purchase decisions AQUA gallon in Semarang barat. Type of research used in this research is explanatory research with 100 respondents drawn using purposive sampling technique. The method of analysis used in this study using linear regression analysis using SPSS for windows. The result of research showed that quality of product has a significant effect (partial) on purchase decisions AQUA gallons in Semarang barat 18.2 percent. Citizen brand has a significant effect (partial) on purchase decisions AQUA gallon in Semarang barat 37.7 percent. Promotion also has a significant effect (partial) on purchase decisions AQUA Gallons in Semarang barat 8.6 percent. Quality of product, citizen brand and promotion simultaneously have the effect on purchase decisions AQUA Gallons in Semarang 37.9 percent

ANALISIS TINGKAT KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN DAN HARGA PADA PO. SINDORO SATRIAMAS SEMARANG M Ibnu Khaldun; Apriatni Endang Prihatini
Jurnal Ilmu Administrasi Bisnis Vol 5, No 3 (2016)
Publisher : Universitas Diponegoro

The research was motivated by of the many various alternative options for transportation services, especially land transportation. However, bus still be alternative options for most of Indonesian people as a means of drive. The purpose of this research was to determine the customer’s satisfaction level on the service quality and the price of PO. Sindoro Satriamas’s customer. The type of research used was descriptive analysis research. The population were all passengers of PO. Sindoro Satriamas with sample of as many as 100 respondents with sampling technique used was purposive sampling and accidental sampling. The analysis of data used in this research was the Importance and Performance Analysis. Based on the Importance and Performance Analysis, then the conclusion that the average total for the service quality was 82,84% included in the satisfied category and the average total for the price was 80,17% included in the satisfied category too. Suggestions can be submitted to the company is improving the performance of quality service and price optimally so that created the suitability between the expectations of customers with the company's performance.

Pengaruh Motivasi dan Kompensasi Terhadap Kinerja Karyawan (Studi Kasus pada Karyawan PT.MMC Metal Fabrication) Rahmatullah, Kamal; Hadi, Sudharto Prawata
Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (627.618 KB)

Performance is the result of function that has a strong connection with the strategic objectives of the organization, customer satisfaction and economic contribution. In implementation, there are often obstacles that reduce consumer satisfaction and increase complaints. In the production department of PT. MMC Metal Fabrication, there are several constraints in employeeâ€™s performance, including high number of late employee, low employeeâ€™s attendance, and not achieving the target quality of goods produced. This study aims to determine the influence of motivation and compensation on the employeesâ€™s performance at PT. MMC Metal Fabrication. The type of research use explanatory research. The sample use 85 respondents in the production department 1 PT. MMC Metal Fabrication. The sampling technique use probability sampling. Data collection techniques use questionnaires, observations, and literature studies. Data analysis techniques use validity test, reliability test, correlation test, simple regression test, multiple linear regression test, t test, and f test with the help of IBM SPSS program (Statistical Product and Service Solutions) version 21.0. Based on the results of the analysis, the conclusion is the influence of motivation and compensation on employeeâ€™s performance at PT. MMC Metal Fabrication through simple regression testing produces regression values of 0.588 and 0.466. The advice to the company is to give more rewards and penalties for employees who obey the rules and work according to the company's operational standards, evaluate the compensation given to employees each year, and increase employeeâ€™s compensation.

PENGARUH MOTIVASI, KEPEMIMPINAN, DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN Leo Agung Andaru; Wahyu Hidayat; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

Some of the factors that affect the performance of the employees include motivation, leadership, and work environment. This study aims to identify and explain the influence of motivation, leadership, and work environment on employee performance of operational Boshe VVIP Club Bali. This type of research is explanatory research. The technique of collecting data using interviews, documentation, observations, and questionnaires. The conclusion of this study is a significant difference between motivation, leadership, and work environment on employee performance of operational Boshe VVIP Club Bali Based on these conclusions, the company needs to pay attention to things about the chance of getting a reward for employees, the level of satisfaction of the employee benefits obtained , leadership skills and managerial skills for leadership, and are also more selective in the choice and placement of employees in accordance with the atmosphere of the working environment in Boshe VVIP Club BaliKeywords: compensation, work discipline, motivation to work, employee performance

Pengaruh Kualitas Produk, Citra Merek dan Iklan Terhadap Keputusan Pembelian Kartu XL Prabayar di Kota Semarang (Studi Kasus pada Pengguna Kartu XL Prabayar di Kota Semarang) Triastuti Ayuningtias; Handoyo Djoko Waluyo
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

This research aims to know the influence of product quality, brand image and advertising against the decision of purchase cards XL prepaid. This research type is eksplanatory research. The population was XL card Prepaid users in the city of Semarang. Sample research as much as 100 respondents. The sampling technique used was accidental sampling and purposive sampling. The scale of measurement using the Likert scale. Methods of data analysis used was the validity, reliability, cross-tabulations, correlation, linear regression, the determination of the coefficient of simple linear regression, double, t and f tests using SPPS program for Windows version 16.0. Based on the research results show that the quality of the products have an effect on purchasing decisions of 0.544. Brand image effect on purchasing decisions of 0.625. The advertisement influence on purchasing decisions of 0.591. Product quality, brand image and ads simultaneously influence on purchasing decisions with the regression coefficients of the product quality of 0.325, brand image of 0.242 and advertising of 0.189.

PENGARUH KOMPENSASI DAN MOTIVASI TERHADAP PRODUKTIVITAS KERJA KARYAWAN PDAM TIRTA MOEDAL SEMARANG Anityo Angga Santoso; Hari Susanta Nugraha; Agung Budiatmo
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Employee productivity due to many factors, including compensation and motivation. Compensation is remuneration for work performed by employees. While the motivation is anything that raises the spirit or the encouragement of work to achieve work satisfaction. The purpose of this study is that to determine the extent of the influence of compensation and motivation for the production of employee productivity in PDAM Tirta Moedal Semarang. The hypothesis that the influence of compensation (X1) and motivation (X2) of the employee productivity (Y). Type of research is explanatory which, the techniques of file collection using questionnaires. Number of respondent a 80 peoples obtained using simple random sampling. File were analyzed qualitatively and quantitavely by using the a test of validity, reliability, simple linear regression, t test and F test with SPSS 16.0 tools. Based on the analysis of SPSS calculation can be explained that there is the influence of motivation on employee productivity, there is influence between compensation and motivation of employees productivity of PDAM Tirta Moedal Semarang. The conclution is that the compensation and motivation affects employee productivity and the level of closeness has a strong relationship . The suggestion are good companies to readjust the salaries, incentives, and overtime pay provided for employees in terms of both the system and the amount of wages, increase employee motivation to pay more attention to such empoyees, more appreciative of the work of employees, and giving spirit through training interesting, encouraging employees to increase productivity for example by providing more frequent training and conduction periodic

PENGARUH KUALITAS PELAYANAN, HARGA, DAN CITRA PERUSAHAAN TERHADAP KEPUTUSAN PENGGUNAAN JASA PT POS INDONESIA PASAR JOHAR KOTA SEMARANG Retno Candra Wahyuni; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

Along with outgrowth the times that demands compliance the needs and needs of service users for package delivery, PT Pos Indonesia Johar Market Semarang City needs to do a marketing strategy, namely by improving the quality services offered by the company, pricing according to the services offered by the company, and the corporate image which will make service users make service usage decision. This study aims to determine the effect of service quality, price, and corporate image on service usage decisions of PT Pos Indonesia Johar Market Semarang City. This type of research is explanatory. The sampling technique uses a nonprobability sampling technique with the type of sampling used are incidental sampling and purposive sampling. The number of samples taken is 100 respondents who have made service usage decisions of PT Pos Indonesia Johar Market Semarang City. This research is testing using statistics with the help of IBM SPSS version 21.0 system. The results showed that service quality has a significant effect on service usage decisions by contributing 42.9%, price has a significant effect on service usage decisions by contributing 36.6%, and corporate image has a significant effect on service usage decisions by contributing 47,4%. While the rest is influenced by other factors besides service quality, price, and corporate image. Based on the calculation of the F Test shows that service quality, price, and corporate image significant influence on service usage decision.

PENGARUH EMOTIONAL BRANDING, NILAI PELANGGAN DAN CITRA MEREK TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN J.CO JAVA MALL SEMARANG Gunung Setiadi; Handoyo Djoko Waluyo; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

Changes in Indonesian lifestyles become modern required to act more quickly and dynamically, making people liked everything instant case, as well as the lifestyle of the people in choosing foods. One of fast-food restaurant in Indonesia is J.CO Donuts & Coffee. J.CO Donuts & Coffee Java Mall Semarang is one thriving restaurant in Semarang, but the sales turnover fluctuated during January to December 2014, accompanied by the rise and fall of the number of visitors.This study aims to determine the effect of emotional branding, customer value and brand image to customer loyalty through customer satisfaction J.CO Donuts & Coffee Java Mall Semarang. Type of research is used explanatory. The population in this study are customers J.CO Donuts & Coffee Java Mall Semarang, by using the theory of Cooper and Emory then taken 100 respondents to be sampled and the sampling technique used a combination of accidental sampling and purposive sampling. Methods of data collection using questionnaires, interviews, and documentation. Measurement scale used a Likert scale. The data analysis used validity test, reliability test, correlation coefficient, analysis of simple and multiple linear regression, determinant coefficient, significance test (t test and F test) and Sobel test with SPSS.The study concludes that emotional branding, customer value and brand image together (simultaneously) or partially affect the dependent variable of customer satisfaction and customer loyalty. Based on the results of Sobel test, the direct effect of emotional branding on customer loyalty greater than the indirect effect, the direct effect of customers value on customer loyalty greater than the indirect effect , nor the direct effect of brand image on customer loyalty greater than the indirect effect.Suggestions in this study that J.CO Donuts & Coffee Java Mall Semarang must add their promotional media, and J.CO should be able to make their website more interactive site to make it more attractive. Furthermore J.CO need to review the price is set to be more economical. And should J.CO start making a new product or a new formula that can deliver more benefits for consumers from consuming the products J.CO. And to increase customer loyalty, could be done by giving promotions or discounts.

PENGARUH PENGEMBANGAN KARIR DAN LINGKUNGAN KERJA FISIK TERHADAP KINERJA KARYAWAN HOTEL CIPUTRA SEMARANG (Studi Kasus Karyawan Hotel Ciputra Semarang) Kharismawati, Jessica Wahyu; Nugraha, Hari Susanta
Jurnal Ilmu Administrasi Bisnis Vol 7, No 2 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (245.675 KB)

Many new hotels in Semarang mark the increasingly intense competition in the hospitality industry. Hotel entrepreneurs are required to compete in attracting consumers, many ways that are done by doing promotions, discounts, advertising and so forth. One way that is used is to provide the best service for consumers. Hotel Ciputra as one of the renowned hotels in the city of Semarang always improve the quality of its service to satisfy the consumers. The emergence of five-star hotels such as Gumaya Tower Hotel, Crowne Plaza and Grand Candi Hotel, make Hotel Ciputra must do an evaluation to keep customers to be loyal. The problem of this research is that in 2014 the employee performance score of 80.0% there is decreasing performance in 2015 to 75,8% and in 2016 equal to 74,9%. The performance appraisal does not reach the 85% standard set by Hotel Ciputra. The purpose of this study is to determine the effect of career development and physical work environment on employee performance Hotel Ciputra Semarang. This type of research is Explanatory research. Sampling technique using Probability Sampling method. Probability Sampling is a sampling technique that provides equal opportunity for each element (member) of the population to be elected as a sample member. The number of samples taken as many as 111 respondents. Data were analyzed through validity test, reliability test, correlation coefficient, coefficient of determination, simple linear regression, multiple linear regression, T test, and F test with SPSS program aid. Based on the results of the analysis, showed that Career Development variables are in the strong category. Career Development has a positive effect on employee performance and contributed 36.9%. The Physical Work Environment is in the medium category. Physical Work Environment positively affects employee performance and contributes 30% to employee performance.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA