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Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 1,510 Documents
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Pengaruh Komunikasi Internal, Kompensasi Kerja dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Kimia Farma Plant Semarang Danang Indra Putranto; Sri Suryoko; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (122.98 KB) | DOI: 10.14710/jiab.2013.1623

Abstract

Internal communication, labor compensation, and labor environment are the supporting factors in achieving higher labor satisfaction. When internal communication, labor compensation, and labor environment in a company are considered to be good, the rate of job satisfaction will be high so that the goal of a company could be achieved. The objective of this study is to investigate that there is an effect from internal communication, labor compensation, and labor environment toward job satisfaction In PT Kimia Farma Plant Semarang.The type of this study is explanatory research. The hypothesis used is internal communication (x1), labor compensation (x2), and labor environments (x3) have significant effect toward job satisfaction (y). The technique of data collection used questionnaire, interview, and literature study. The amount of respondents is 95 and all populations member could be made as respondents.The techniques of data analysis are validity study, reliability study, simple linear regression analysis and multiple linear regression analysis which is processed by SPSS 17 for Windows. The conclusion of this study is that internal communication the rate is to be good, labor compensation the rate is proper, and labor environment the rate is to be good toward job satisfaction in PT Kimia Farma Plant Semarang. The test result using SPSS showed that internal communication, labor compensation, and labor environments have positive effect high job satisfaction either simultaneously or partially. Suggestion that can be submitted is for the company to improve and increase the workplace condition especially in the production unit so that the employees feel calm and comfortable in the workplace, so as to have loyalty to bring satisfaction in working.
PENGARUH RELATIONSHIP MARKETING DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN (STUDI PADA PELANGGAN PT. NASMOCO PEMUDA SEMARANG BAGIAN SERVIS) Sefi Lili Amelia; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (704.271 KB) | DOI: 10.14710/jiab.2020.26330

Abstract

This study aims to determine the effect of Relationship Marketing and Service Quality on Customer Loyalty through Customer Satisfaction, studies on customers of PT. Nasmoco Pemuda Semarang service section. Relationship Marketing in this study was measured through three dimensions namely Trust, Commitment, and Communication. This type of research is explanatory research. The sampling technique uses non probability sampling techniques with purposive sampling and accidental sampling. Samples taken by 100 respondents PT customers. Nasmoco Pemuda Semarang service section. The study uses a Partial Least Square analysis technique, which is estimated with the WarpPLS 6.0 program. The results of the analysis show that Relationship Marketing, Service Quality and Customer Satisfaction have a positive and significant direct effect on Customer Loyalty. The indirect effect test shows that Relationship Marketing on Customer Loyalty through Customer Satisfaction has a significant positive effect, while Service Quality on Customer Loyalty through Customer Satisfaction has a positive and insignificant influence. Researchers provide advice to the PT. Nasmoco Youth services to improve Relationship Marketing and Service Quality through asking other customer numbers to be contacted, adding training programs to employees, certifying and briefing before working hours reminds again that excellent service is the main goal, holding proof online queues, continuing to provide education customers regarding official workshop fees, providing online/offline space for customer testimonials.
INFLUENCE OF PRODUCT QUALITY, BRAND IMAGE AND PRICE CONCERNING AUTOMOBILE BUYING DECISION OF TOYOTA AVANZA AT PT. NASMOCO MAJAPAHIT SEMARANG Putra, Arya Willis Nugraha; Waluyo, Handoyo Djoko; Nugraha, Hari Susanta
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 4, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.116 KB)

Abstract

This research was based on rapid automotive sector business development, especially automobile. Specifically, this research was discuss about automobile buying of Toyota Avanza brand at PT Nasmoco Majapahit Semarang during 2011 - 2014 keep have sale descending and it's sale target. If that case wasn't improve and solve, probably will presence problem for PT. Nasmoco Majapahit Semarang next.Aim of this research was to found product quality, brand image and price concerning automobile buying decision of Toyota Avanza Semarang. This research type was explanatory, with data collection technique by questionaire and interview. Sampling collection technique by non probability sampling method was using purposive sampling. The sample was about 100 persons as consumers who use and bought Toyota Avanza automobile on PT Nasmoco Majapahit Semarang. This research was using qualitative and quantitative analisys techniques. Quantitative analysis  was using validity, correlation, both simple and double linear regression analysis, determination coefficient, signification test ( t and f test), using SPSS tools.The results showed that the quality of the product (X1) , brand image (X2) and price (X3) simultaneously influence consumer purchasing decisions ( Y ) . Based on the results of a two-stage regression , variables that have the most dominant effect is the brand image (X1) .Conclusion obtained was between product quality and price was have significant influence concerning buying decision. Suggestion give was automobile of Toyota Avanza brand at least take inovation quickly and accordance with consumer desirabilities and for PT Nasmoco Majapahit Semarang was often implemented promotion by giving quite big discount for it's product.
Pengaruh Struktur Modal Terhadap Nilai Perusahaan dengan Ukuran dan Umur Perusahaan sebagai Variabel Moderator (Studi Kasus Tahun 2014- 2016) pada Perusahaan Sub-Sektor Makanan dan Minuman yang Terdaftar di BEI Tunggal, Cecilia Audrey; Ngatno, Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 7, No 2 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.125 KB)

Abstract

One stock price is determined by public trust towards a company. The public will be more trust in companies which have experiences in dealing with problems and have a lot of assets. Hence, this can minimize the possibility of companies not paying dividends to shareholders and the possibility of being bankrupt. The hypothesis is that the capital structure, firm size, and firm age, the capital structure moderated by firm size and firm age have a significant positive effect on the value of manufacturing companies focused on food and beverage. The type of research which is used is explanatory research.In this study, there is no sample and the population is taken by purposive–judgment, there are 30 data in this research. The analytical method used by using simple linear analysis, multiple linear analysis, F test, t test and interaction test. All of the analysis is done using SPSS for Windows version 24.0. The results show that the variable of DAR gave a significant positive effect and had an influence of 21.5% against firm value. The variable of DER gave a significant positive effect and had an influence of 49.2% against firm value.The firm size variable has a negative effect and am influence of 39,3% to company value. Company age variable have a positive effect and have 15.5% influence to company value. The firm size variable as a moderator variable has a negative relation to firm value. Company age variable as moderator variable have positive relation to firm value. Based on the results, it is advisable for the company to maintain the stability of capital structure by using internal and external capital sources as well as maintaining financial condition. Thus, the company can grow and survive for a long time. It is expected that the stock price as an indicator of the value of the food and beverage sub-sector will increase.
PENGARUH EPS, PER, DER, ROE TERHADAP HARGA SAHAM PADA PERUSAHAAN SEKTOR PERTAMBANGAN YANG TERDAFTAR DI BURSA EFEK INDONESIA (BEI) TAHUN 2010-2012 Dorothea Ratih; Apriatni Endang Prihatini; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 3, No 1 (2014)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.311 KB) | DOI: 10.14710/jiab.2014.4377

Abstract

One source of funds obtained by the company is derived from the sale of shares. Stock price changes up or down time by time, and it is influenced by many factors. This research was conducted to examine the effect of Earning Per Share (EPS), Price Earning Ratio (PER), Debt To Equity Ratio (DER), Return on Equity (ROE) on stock price in the Mining Sector Listed in Indonesia Stock Exchange (IDX) in the period 2010-2012.The data used in this research is a secondary data obtained from Indonesia Stock Exchange. The analysis technique using linear regression, while hypothesis testing using t-test and test-F at a significance level of 5%. The classical assumptions test used in this reasearch include normality, multicolinearity, heteroscedasticity and autocorrelation test.Based on the research result that the Earning Per Share (EPS), Price Earning Ratio (PER), and Return On Equity (ROE) and a significant positive effect on Stock Price. Meanwhile, Debt To Equity Ratio (DER) has negative affect on the stock price. Simoultaneously there is a significant effect between Earning Per Share, Price Earning Ratio, Debt To Equity Ratio, dan Return On Equity to the Stock Price.For investors who want to invest stocks, should pay attention to the level of Earning Per Share too, as in this research say that Earning Per Share provides the most powerful influence on Stock Price.
PENGARUH ORIENTASI PASAR DAN ORIENTASI KEWIRAUSAHAAN TERHADAP INOVASI PRODUK DAN KEUNGGULAN BERSAING UMKM JENANG DI KABUPATEN KUDUS Muhamad Zidni Syukron; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.181 KB) | DOI: 10.14710/jiab.2016.13506

Abstract

The company's success to maintain the sustainability of their products sales lies inthe ability to have a strategy or innovative thinking by seeing on market orientationand entrepreneurial orientation, and having a strong competitive advantage. Thisresearch is conducted to determine the influence of market orientation andentrepreneurial orientation toward product innovation and competitive advantagein Jenang Micro, Small and Medium Enterprises (SMEs) of Kudus Regency. Thistype of research is explanatory research. The sampling techniques used totalsampling that is overall Jenang SMEs owner of Kudus Regency. The respondentsin this research totaled 43 respondents. Collecting data used questioner, with scorestart from 1 (very disagree) to 5 (really agree). This research was also using Pathanalysis techniques supported by SPSS (Statistical Package for Social Science)software version 20.3. The validity test, reliability test, coefficient of correlationtest, coefficient of determination test, linear and multiple regression, significancetest (t and F test) and Sobel method beforehand. The results showed that allindependent variables in this study had a significant influence on the dependentvariable, either partially or simultaneous, product innovation acts as a partialmediating variable, that indicates an indirect effect of variables of marketorientation and entrepreneurial orientation on competitive advantage.
PENGARUH KUALITAS PELAYANAN, KESADARAN WAJIB PAJAK, DAN PENGETAHUAN PAJAK TERHADAP KEPATUHAN WAJIB PAJAK (STUDI PADA UMKM YANG TERDAFTAR DI KPP PRATAMA SEMARANG SELATAN) Riadita, Farah Alifa; Saryadi, Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 8, No 2 (2019): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (446.2 KB)

Abstract

The current government continues to increase efforts to explore domestic revenues from the tax sector because the tax sector is a very potential revenue to be explored, where the results of domestic tax revenues are a source of government funding to improve welfare and prosperity and to overcome social problems. Seeing this requires a substantial tax receipt for funding in carrying out state responsibilities. The greater the tax revenue received, the greater the income earned by a country. The purpose of this study is to determine the effect of service quality, taxpayer consciousness, and tax knowledge on taxpayer compliance. The hypothesis in this research is the existence influence between the variable of service quality, taxpayer consciousness, and tax knowledge on taxpayer compliance. The results showed that the variable of service quality has a positive and significant effect on taxpayer compliance,  the  variable  of taxpayer  consciousness  has  a  positive  and  significant  effect  on  taxpayer compliance, the variable of tax knowledge has a positive and significant effect on taxpayer compliance. Service quality, taxpayer consciousness, and tax knowledge have positive and significant effect on taxpayer compliance. Taxpayer compliance still needs to be improved so that in this research suggest to socialize the importance of the tax. This research is also expected as an input for the next researcher.
PENGARUH CITRA TOKO DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN ULANG MELALUI KEPUASAN PELANGGAN (STUDI PADA KONSUMEN TOKO GUNUNG AGUNG CIREBON MALL) Aliyan, Muhammad Ivan; Farida, Naili; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 2, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (267.799 KB)

Abstract

This research was conducted in account of the vastly developing book industries, indicated by an increasing number of competitors in the market. Specifically this research was focused on Toko Gunung Agung in Cirebon Mall, which was a part of one of the biggest network in Indonesia's book industry, However in the period 2011-2013 there is a gap between expectations and reality of customers who conduct transactions student book. Therefore the company had to recreate the store's positive image and raise the service quality standard in order to ensure the customer's satisfaction which will lead to a re-purchase decision.                The purpose of this research was to describe the effect of store image and service quality to repurchase decision through customer satisfaction Toko Gunung Agung Cirebon Mall customer. This research was of explanatory type, with the means of questionnaire and interview for data obtained. Sampling was carried through purposive sampling, in the number of 100 from the respective store customers. Data was then analyzed through appropriate qualitative and quantitative analysis techniques, in which the quantitative techniques include validity test, reliability test, correlation coefficient, single and multiple regression, coefficient of determination, significance test ( t and F test), and path analysis.                The result showed that store image (X1)) and service quality (X2) simultaneously as well as partially affected customer satisfaction (Y1) and repurchase decision (Y2)). Furthermore, path analysis showed that the direct effect of store image (X1)) and service quality (X2) on repurchase decision (Y2) was significantly bigger than its indirect effect through customer satisfaction (Y1).                Finally, it was suggested that Toko Gunung Agung Cirebon Mall should improve the arrangement of their product's display, exterior design of the store, adding the number of computer which used as catalog, adjusting the store music properly, and to held a discount program once in a while in order to survive the increasing competition in the industry.
PENGARUH IKLAN, HARGA, DAN KEPERCAYAAN MEREK TERHADAP KEPUTUSAN PEMBELIAN KOSMETIK REVLON (Studi pada Mahasiswa S1 Universitas Diponegoro) Puspita, Rahmilla Chairani; Suryoko, Sri
Jurnal Ilmu Administrasi Bisnis Volume 6, Nomor 3, Tahun 2017
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (117.358 KB)

Abstract

In order to maintain the continuity, develop the company, and maintain its existence, the company is required to continue to provide competitive advantages by paying attention and managing the supporting aspects in marketing its products. High level of purchasing decision become the key to a company's success in selling their products. Revlon always place at top 5 of the survey published by Top Brand Index in 2014-2016 term, however Revlon has a vulnerable position displaced by its competitors. This can be seen from the decline of 4.7% in the foundation category from the first position in 2015 to second position in 2016 shifted by Wardah which significantly increased by 17.7% in 2016. This study aims to determine the influence of advertising, price, and brand trust on Revlon cosmetics purchase decision of the undergraduate students of Diponegoro University. Type of research is explanatory research with the population undergraduate students of Diponegoro University, and the number of sample taken is 100. The data collection techniques are questionnaire, documents, and literature review. The sampling technique is purposive sampling. The data analysis techniques are correlation test data analysis, determination test, simple linear regression test, multiple linear regression test, t test, and F test using IBM SPSS (Statistical Product and Service Solutions) program version 16.0 Based on the results of the analysis, it is concluded there is a positive and significant influence between advertising, price, and brand trust on purchase decision partially and simultaneously (together). There are other factors that influence the Purchase Decision. Therefore it can be advised that Revlon has to evaluate their message in Revlon advertisement, increase the discount frequency on certain events, and add some product variants.
Pengaruh Orientasi Pasar dan Orientasi Kewirausahaan terhadap Kinerja Penjualan UMKM pengrajin kulit (Studi pada Sentra Industri Pengrajin Kulit Desa Sukaregang, Garut) Fajar Gilang Garnida; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (244.006 KB) | DOI: 10.14710/jiab.2018.20973

Abstract

Leather is a material commonly used and well-known by Indonesian people. Its used to make crafts in the form of jackets, purses, wallets, belts and hats. Leather has been famous in the world and becomes a trend of a good fashion among children, teenagers and parents. The leather craftsmen are facing strictly competition inside and outside the city so should be able to innovate continually. The aims of this research is to determine the effect of Market Orientation (X1) and Entrepreneurship Orientation (X2) and its effect on Sales Performance (Y) at SME (Small-Medium Enterprise) of Sukaregang Village, Garut. The type of this research is explanatory research with 25 respondents who have SME (Small-Medium Enterperise) of Sukaregang Village, Garut leather product that has been established for at least three years and have at least two functions employees. Questionnaires and interviews is used in collecting data and using Likert scale. In the data analysis using validity test, reliability test, correlation coefficient, determination coefficient, simple linear regression analysis, multiple linear regression analysis and test of significance (t-test and F test) by SPSS 20.0. The results show that market orientation and entrepreneurship orientation has good categorization while the sales performance has a high categorization. There is influence of market orientation to sales performance with t value (4,229)> t table (1.713), influence of entrepreneurship orientation to sales performance with t value (3.059)> t table (1.713), and influence market orientation and entrepreneurship orientation on sales performance with the value of F value (10.124)> F table (3.44). Based on the results all independent variables in this study have an influence on the dependent variable either simultaneously or partially. Sukaregang Village Leather Craftmens, Garut should be able to innovate continually and know their customers so they can market the product in according with their respective markets.

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