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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH KUALITAS PELAYANAN, KEBERAGAMAN MENU, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN DI ANGKRINGAN ARIESTA SEMARANG Rafi Oktavianto; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019)
Publisher : Universitas Diponegoro

The development and competition of the culinary services business is increasing rapidly. They compete in providing the best service to retain their customers. This research was conducted on Angkringan Ariesta semarang. From sales data of Angkringan Ariesta semarang it can be found that there are fluctuations of sales and amount of Angkringan Ariesta semarang consumer’s complaints related service quality and food delicacy. As a micro small business that engaged in service sector, Angkringan Ariesta semarang must provide good service to its customers, good service is equal, menu diversity, and with price according to what is given by Angkringan Ariesta semarang.This study aims to determine the effect of service quality (X1), menu diversity (X2) and price (X3) on consumer purchasing decisions (Y) on Angkringan Ariesta Semarang. Type of research that used is explanatory research with data collection methods using interviews and data collection tools using questionnaires with a sample of 100 respondents Angkringan Ariesta Semarang customers using the Purposive Sampling method. The analysis technique used are validity test, reliability test, simple linear regression, multiple linear regression, t test, and F test with SPSS 16. From the result of research indicate that service quality have strong influence to purchasing decision equal to 51,5%, while menu diversity have strong influence to purchasing decision equal to 61%, and price influence strong enough to decision of purchase equal to 64,1%. It shows that price variable to purchase decision variable has higher influence than service quality and menu diversity variable. Suggestions that can be given to increase purchasing decisions are Angkringan Ariesta must be brave to compete in providing low prices because they are considered important by consumers, but still lack the attention of micro-small businesses such as price compatibility with the quality of angkringan, a comparison between Ariesta and other equivalent.

PENGARUH TINGKAT PENGALAMAN BERWIRAUSAHA, PRODUKTIVITAS DAN INOVASI TERHADAP PENGEMBANGAN USAHA KULIT LUMPIA ( Studi Kasus Pada UMKM Kulit Lumpia di Kelurahan Kranggan Kota Semarang) Wahyuni, Sri; Pradhanawati, Ari; Hidayat, Wahyu
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 1, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (102.427 KB)

Business development is a situation where a growing business or not be seen from some of the indicators that can be used as a measurement to determine a growing business or not. For every business is different, so different measures used to determine whether a business succeeds or not. Many emerging competitors can improve business development to stay ahead among its competitors. Factors such as the level of experience in entrepreneurship, productivity and innovation also performed can affect the development of the work done.The purpose of this study was to determine the effect of the level of experience in entrepreneurship, productivity, and innovation to the development of the spring roll skin. This type of research is explanatory research, with data collection through questionnaires and interviews. The sampling technique used nonprobability sampling techniques and sample saturated. The sample amounted to 30 UMKM entrepreneurs spring roll skin on skin Lumpia. This study uses quantitative analysis techniques. Quantitative analysis using validity, reliability, simple regression analysis, the coefficient of determination, the significance test (t test) and f test.The results of this study indicate that all variables are partially independent, entrepreneurial experience level variables (X1) effect on business development (Y) of 38.2%, productivity (X2) effect on business development (Y) by 38%, and innovation (X3) effect on business development (Y) of 39.5%.

ANALISIS PERBEDAAN TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN BENGKEL AHASS DAN BENGKEL YAMAHA. (Studi Kasus pada Bengkel AHASS Naga Sakti Ngesrep dan Yamaha Mataram Sakti Setiabudi Adrian Dwinanda; Apriatni Endang Prihatini
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Motorcycle is one of the most used vehicles by Indonesian people, many companies in the automotive field has grown. Honda and Yamaha are motor products with the most sales in Indonesia. Both companies give the best innovation to fulfill the needs of its customers. Customers have there own choices in choosing which products to use, but customer’s consideration not only on motorcycle products, but after sales services provided. Both companies also try to provide the best service in providing maintenance services and motorcycle repair on the workshop. The service strategies provided by both companies in their official workshop are given in order to give satisfaction to their customers.The research aims to determine the level of satisfaction of the official service shop from AHASS Naga Sakti and Yamaha Mataram Sakti. Type of this research is descriptive analysis, with population of 100 respondents on AHASS Naga Sakti workshop customers and 100 respondents on Yamaha Mataram Sakti customers in Semarang. Sampling in this research using purposive sampling technique. Data were collected through questionnaires. Data analysis method used by Importance performance analysis and Independent sample t-test by using SPSS application.The results of this study indicate that customer satisfaction level of Yamaha Mataram has a higher score higher with 89.35% than AHASS Naga Sakti customer satisfaction level with score 83.11%.we suggest for both companies have to improve the quality of service on several dimensions of existing services. AHASS Naga Sakti has to improve the quality of the service of tangible dimension , while on Yamaha Mataram Sakti has to improve the quality of service on the dimension of Reliability. This aims to increase customer satisfaction in both companies to keep customers using the services of both companies

Pengaruh Promosi, Kualitas Pelayanan dan Harga Terhadap Keputusan Pembelian Sepeda Motor Yamaha Jupiter All Variant Pada Yamaha Mataram Sakti Cabang Soegiyopranoto Semarang Pryas Aji Pramana; Wahyu Hidayat; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

This study aimed to determine the effect of the promotion, service quality and price on purchase decisions of Yamaha Jupiter All variant at Mataram Sakti , Soegiyopranoto Branch Semarang. This study used explanatory research. Primary data obtained from respondents using data collection instruments such as questionnaires and secondary data gained from the site in the form of a percentage of sales of Yamaha motorcycles with other motorcycle brands. The population of this research is consumers who purchase Yamaha Jupiter All Variant in Yamaha Mataram Sakti Soegiyopranoto branch, Semarang at the years of 2009-2011 with a sample of 92 respondents from 1179 population were using purposive sampling technique. Analysis of the data used in this study is the validity and reliability, Cross Tabulation Analysis (Crosstab), Coefficient of Correlation, Simple Linear Regression, Multiple Linear Regression, Coefficient of Determination, t-test and F Test. Y = 0.018 + 0.002 X1 + 0.263 X2 + 0.172 X3. The analysis showed variable of promotion, service quality, price, has a positive and significant impact on the purchase decision variables. Hypothesis that tested using t-test showed that the three independent variables studied proved to significantly affect the dependent variable purchase decision. Through the T test can be seen that the variable promotion, service quality and price significantly effect together in a purchase decision. degree of closeness of the relationship between the variables promotion, service quality, and price of the purchase decision variable is promotion 0,408 , service quality 0,731 , Price 0,508 .Through the F test can be seen that the variable promotion, service quality and price significantly effect together in a purchase decision. degree of closeness of the relationship between the variables promotion, service quality, and price of the purchase decision variable is equal to 0.745, so it can be concluded that the strength of association (correlation) between variables linear promotion, service quality, and price of the purchase decision variables is strong. The company should give some promotion variations and increase the performance of the service officer in the quickness ability of giving service and decrease the number of fault that did by the company.

PENGARUH PINJAMAN MODAL KERJA DAN KEMITRAAN TERHADAP PENDAPATAN USAHA (STUDI KASUS PADA UKM ANGGOTA KOPERASI SIMPAN PINJAM BHAYANGKARA KEDIRI) Reka Sitha Devi Sunarno; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020)
Publisher : Universitas Diponegoro

The Bhayangkara Kediri Savings and Credit Cooperative is a credit cooperative whose activities are only centered on the form of savings and loans from members. In an effort to provide member welfare, the Bhayangkara Savings and Loan Cooperative provides services that can support the needs of members including developing Small and Medium Enterprises (SMEs) by increasing business revenues. This study aims to determine how the influence of working capital loans and participation in partnerships on business income in UKM members of the Bhayangkara Kediri savings and loan cooperative. The method used in this study uses quantitative research with explanatory research type with a census of 30 respondents. Data collection using a questionnaire with a Likert measurement scale. Data analysis methods used are validity and reliability test, correlation coefficient (R), regression test, coefficient of determination (R2), significance of t test and F test with SPSS 21 application. The results showed a positive and significant effect between working capital loans and partnerships on business income in UKM members of Bhayangkara Kediri savings and loan cooperatives, both partially and simultaneously. Working capital loan variable has the biggest influence on business income which is 27.8% while the Partnership is 32.5%. Member SMEs in managing their businesses need to obtain working capital loans. Participation in the Partnership can also increase business in an effort to develop a business.

Pengaruh Diferensiasi Produk Promosi dan Lokasi Terhadap Keputusan Pembelian Batik Lasem Di Kecamatan Lasem Kabupaten Rembang Riyaningrum, Amilia; Pradhanawati, Ari; Prabawani, Bulan
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 4, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (117.489 KB)

Interviews with batik Lasem owners claim that many outlet their turnover tends to decline, many outlets were closed there is also that they formerly had two or three outlets but now only one outlet that still survive. Some are trying to increase their outlets by developing batik products they sell. Selection of the location of the outlets also they notice and terms of sale are many who try to follow the trends in society that is a way to sell their products in onlineshop. They are aware to follow the trend and understand consumer desires. The purpose of this study was to determine the effect of product differentiation, promotion and location on purchasing decisions batik Lasem in District Lasem of Rembang Regency. This type of research is explanatory research with data collection using questionnaires and literature. This study used a sample of 100 consumers were determined by nonprobability sampling with incidental sampling techniques. Analysis of the data used in this study was to test the validity and reliability, the classical assumption test, multiple linear regression, t-test, f-test and the coefficient of determination. The results showed that; 1) product differentiation has significant positive influence on purchase decisions of batik Lasem (0,000), 2) the promotion has positive and significant impact on purchase decisions of batik Lasem (0.000), 3) location has positive and significant impact on purchase decisions of batik Lasem (0,000), 4) product differentiation, promotion, and location has significant effect on purchase decisions of batik Lasem (0,000). Conclusion This study shows that the more varied batik Lasem products are offered, more interesting and frequent promotions, as well as more affordable and more strategic location of outlets selling batik Lasem the easier access of consumers to reach out and buy the batik Lasem products. Therefore, companies must be able to maintain and improve the quality of product differentiation, enhance the promotion, and choose the location of sales outlets batik Lasem strategically so that consumers are not difficult to find and buy products batik Lasem.

PENGARUH TINGKAT KESEHATAN KEUANGAN PERBANKAN TERHADAP KREDIT YANG DISALURKAN Yusian Tabita Aprilia; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

One of the main function is to be mediator in credit distrubution. Bank credit distribution has credit risk indicated by NPL that tends to be higher. That is why elements which influence the bank credit distribution,well-condition of the bank itself, needs to be tested. This research objetive is to find the influence of risk profile (NPL), profit (ROA), and capital (CAR) to credit distribution ofBUSND . Research method using explanatory research with 56 samples through purposive sampling technique. Analysis techniques used are determination coefficient test, simple and double regression analysis, along with significance test of t and F. most of the LDR has been filled the regulation of BI but a small propotion less than optimal. Almost NPL is good though there are some higher than the regulation of Bank Indonesia. Most of the ROA are in a well condition All CAR have met the regulation of Bank Indonesia. NPL has no influence to LDR (0,862>0,05) and the coefficient of regressing is(0,153) while ROA influences LDR in (0,000<0,05) coefficient of regressing (-3,556). CAR influences LDR (0,020<0,05) and coefficient of regressing (0,595).Risk profile (NPL), profit (ROA) and capital (CAR) all together have impact to credit distribution (LDR) for (15,759 > 2,78, and 0,000<0,05. Bank must, strictly implement 5C to prefent high bad credit (NPL), increase the volume of credit distribution.

PENGARUH MOTIVASI, KOMPENSASI MELALUI KEPUASAN KERJA TERHADAP KINERJA KARYAWAN Fatmawati, Alvina Puspha; Hidayat, Wahyu; Dewi, Reni Shinta
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.237 KB)

The company in achieving a business activity which do need labor factors therein. Issues pertaining to labor is a low performance. Factors that can influence the occurrence of performance is the motivation, job satisfaction, stress level, physical condition, occupation, compensation system and economic aspects. The problem in this study was the occurrence of a decrease in employee performance and increase employee absenteeism arriving late, forgetful, and leave early . This study aims to determine the effect of motivation ( X1 ) compensation (X2 ) on job satisfaction ( Z ) on employee performance ( Y ) PT. Pelindo Semarang . Type eksplanatory research study used by all employees is still working in PT .Pelindo Semarang totaling 113 people. As for using census sampling technique . Data collection techniques in this study using interviews and questionnaires . Data analysis techniques used to test the validity, reliability testing, simple linear regression, multiple linear regression, path analysis, t test and F test with the aid of SPSS 16.0. Based on the results of the analysis show motivation, compensation and job satisfaction has an influence on employee performance. Advice that can be given in this study for variable compensation is that health insurance companies provide cash and cash overtime with timely enterprises have been determined previously, to give some sort of enterprise motivation variable intensive and ongoing training , seminars on the theme of work motivation , and make controlling the employees about the performance of each employee who has performed and occasionally provide some sort of direction ( briefing ) directly to each employee who has a low performance going forward is expected to reduce the level to make mistakes and grow and increase employee initiative to complete the job on time.

Pengaruh Kompensasi, Motivasi Dan Disiplin Kerja Terhadap Kinerja Karyawan Telkom Corporate University PT Telkom Indonesia Ariesta Anindra Putra; Ari Pradhanawati; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Every company needs the resources that have important influence to achieve success. Success in achieving the organization's goals came from the behavior of its own employees therefore the employees that make up the structure of the organization and take advantage of technology. Performance of the employee is influenced by several factors such as compensation, motivation and Working discipline. Poor performance of the employee caused by low compensation, lack of motivation and a poor working discipline at Telkom Corporate University.This study aims to identify and explain the influence of compensation, motivation and Working discipline on the performance of the employee of Telkom Corporate University. This research uses explanatory type approach, against 69 respondents with sampling purposive technique. Data collection techniques in this study using the technique of collecting data through questionnaires and interviews. The analysis technique used is quantitative. Quantitative analysis using validity test, reliability test, cross tabulation, correlation coefficient, coefficient of determination, simple and multiple regression analysis, as well as the significance test (t test and F test) with the help of SPSS version 16.0 for Windows.The results of statistical analysis known partial influence between compensation on performance of the employee by 27.4%. Then motivation to performance of the employee by 17.8%. while for the working discipline on the performance of the employee by 35%. Simultaneous influence of the influence of compensation, motivation and Working discipline on the performance of the employee is 34.2%, while 65.8% are influenced by other factors.Recommendations for improving the performance of employees to the company to increase its attention to the work compensation, motivation and Working discipline which in turn will ultimately increase performance of the employee.

Pengaruh Kualitas Pelayanan dan Brand Image Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan (studi kasus pada CV. AHASS Sahabat Sejati Motor Tembalang Semarang) Bayu Fajarianto; Nawazirul Lubis; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 2 (2013)
Publisher : Universitas Diponegoro

CV. AHASS Sahabat Sejati Motors is the official bike shop on a daily basis to serve the motorcycle repair and maintenance. In April-May 2012 has been measured by customer satisfaction Astra International Tbk Semarang district office to measure service delivery CV. AHASS Sahabat Sejati Motor to customers. As a result there are several attributes of service quality that still need to be improved to make the customer feel satisfied. The better the quality of service, the higher the level of customer satisfaction, with good performance then it will create a good brand image so that customers will be loyal to the company. This study aims to determine the effect of service quality and brand image on customer loyalty through customer satisfaction. Type of research is explanatory research or explanation. Data collection instrument in this study used a questionnaire and a guiding question. The number of samples in this study was determined using the formula Slovin so elected 99 people to be sampled. Sampling technique in this study were accidental sampling and purposive sampling. In the analysis of the data using simple linear regression and multiple regression test application program SPSS 18.0. The results showed variable service quality affects customer satisfaction at 81.0 percent. Variables brand image affects customer satisfaction at 72.4 percent. Satisfaction variables influence customer loyalty at 60.7 percent. Variable service quality affects customer loyalty at 61.7 percent. Variables brand image affects customer loyalty at 62.6 percent. Variable quality of service and brand image affects customer satisfaction at 67.9 percent. Variable quality of service, and brand image affects customer loyalty at 43.5 percent. Variable quality of service and brand image on customer loyalty through customer satisfaction by 45.1 percent. The conclusions on this research indicated that sevice quality and brand image has positive and significant effect to customer loyality through customer satification. CV. AHASS Sahabat Sejati Motor are expected to provide magazine and newspaper for customers, adding more facilities such as Wifi internet service and electricity for phone battery charging in waiting room, improving the cleanliness of the toilet and praying, reminding the point rewards those gained by customer.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA