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Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 1,510 Documents
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Analisis Collaborative Office Space Dalam Upaya Peningkatan Kepuasan Kerja Karyawan Pada Divisi Business Development Rumah Sakit Siloam TB Simatupang Sungkar, Jessica Valery; Prabawani, Bulan
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Siloam Hospital is a healthcare provider company under the auspices of Lippo Group. One of the branches of Siloam Hospital is located on Jalan TB Simatupang, South Jakarta. In the business development division of Siloam TB Simatupang Hospitals, South Jakarta, it is known that there are employee job satisfaction problems seen from the absenteeism level which has decreased over the last few years.The aim of this research is to determine the effect of collaborative office space, consist of tangible and intangible aspect, to employee job satisfaction in business development division at Siloam Hospitals, Jakarta. The type of this research is explanatory research, with 40 respondents of samples. Used questionnaire as data collecting with Semantic Differential scale. In the data analysis method used is test of validity and reliability, correlation coefficient (R), regression test, coefficient of determination (R2), significance of t test and F test by using SPSS 16.0The results of this research indicate that the tangible and intangible aspects of the collaborative office space have a significant influence on employee job satisfaction division business development Siloam TB Simatupang Hospital Jakarta. The two variables are tested in stages and both show that tangible aspect (0,662) and intangible aspect (0.403) have strong and pretty much strong relationship to job satisfaction of business development division employee of Siloam TB Simatupang Jakarta Hospital. The amount of donation possessed by tangible aspect variables in the collaborative office space is bigger rather than the intangible aspects of the collaborative office space. The coefficient of determination (R2) for tangible aspect variable in collaborative office space is 43,9% and intangible aspect in collaborative office space is 16,2%.Company is suggested to keep tangible aspect in colaborative office space good and also develop the tangible aspect, so that job satisfaction of employees keeps imrpoved. The same thing going to the intangible aspect, it is necessary to improve and maximize communication and interaction among employees.
PENGARUH KOMPENSASI, DISIPLIN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN Faisalsya Rosa Halim; Ari Pradhanawati; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 3, No 3 (2014)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (343.926 KB) | DOI: 10.14710/jiab.2014.5740

Abstract

Employee performance is affected by several factors, among which is the appropriate compensation, high work discipline and motivation to work well. This research aims to know and explain the effect of compensation, work discipline and motivation of work on performance of employees part production PT Sai Apparel Industries. This research type is eksplanatory research. Using data collection techniques interviews, questionnaires and observation. The conclusion from this study is that there are influences between compensation, work discipline and motivation of work on performance of employees. Based on these conclusions, then companies need to pay attention to matters concerning the guarantee of the maintenance of health, level of attendance in work, level of compliance and the level of recognition of conformity of work with a defined procedure. So it is expected to improve the performance of employees.
Pengaruh Kesadaran Merek Dan Kualitas Pelayanan Terhadap Keputusan Pembelian (Pada Peacock Coffee Di Jalan Gajah Mada Semarang) A, Besta Aditya; Pradhanawati, Ari
Jurnal Ilmu Administrasi Bisnis Volume 6, Nomor 1, Tahun 2017
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Purchasing decision stage decision process where the consumer actually purchases theproduct. Generated by the purchasing decisions of consumers would be more difficult, especially in acompetitive market because there are many options that make the consumer is free to make his choice.Allegations of factors that influence the purchase decision is brand awareness and quality of service.This study was conducted to determine the effect of brand awareness and quality of service onpurchasing decisions in Peacock Coffee Gajah Mada Semarang. In this study using the technique ofsampling non probability sampling with accidental sampling that can be taken 155 consumerrespondents Peacock Coffee Gajah Mada Semarang. The data analysis used is regression. The resultsshowed that the results of the t 19.591> t table 1.975 then kesdaran brand (X1) has a positive andsignificant impact on purchasing decisions (Y), the results of the t 21.302> t table 1.975, the qualityof service (X2) has a positive and significant impact on the purchasing decisions (Y). The resultsshowed that there was a positive and significant influence between brand awareness and servicequality together to purchasing decision.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PROFITABILITAS PERBANKAN (STUDI PADA BANK UMUM SWASTA NASIONAL DEVISA GO PUBLIC YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2014-2018) Adhira Rizky Pradina; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (575.435 KB) | DOI: 10.14710/jiab.2019.24836

Abstract

Return On Assets (ROA) is a profitability ratio to measure the ability of banks to generate profits so that the greater the ratio of ROA, the better performance of the bank. ROA at the national private commercial bank go public banks listed on the IDX continues to experience fluctuations from 2014 to 2018. This fluctuation can be caused by several factors. The ratios that are thought to affect profitability are CAR, LDR, NPL, NIM and BOPO. The purpose of this study was to determine the effect of CAR, LDR, NPL, NIM and BOPO on ROA. This type of research is explanatory research. The population of this study were 23 national public private banks that went public on the Indonesia Stock Exchange from 2014 to 2018. The analysis technique used was factor analysis, factor analysis, coefficient of determination test, regression analysis, and significance test using SPSS 21 data processing applications. Based on the results of the analysis it can be concluded that CAR and LDR have no effect on ROA. NPL has a negative and significant effect on ROA. NIM has positive and significant effect on ROA. BOPO has a negative and significant effect on ROA. From the results of this study, the NPL variable has the most influence on ROA so it is expected that banks will supervise and monitor the use of credit funds to avoid non-performing loans or bad loans.
Analisis Tingkat Kepuasan Pelanggan Pencucian Mobil Atas Kinerja Pelayanan Pada CV. Jasa Raya Baru Semarang Rahman, Dharma Arif; Lubis, Nawazirul; Nugraha, Hari Susanta
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 3, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

The development of car wash services for years to yeras are increasing and becoming on concern for the society. From the customer complains data in CV. Jasa Raya Baru Semarang from Juni to December 2013, there are complains such as the car is not well drained, lack of cleaness and the washing time is too long. This research aims to determine the level of car wash customer satisfaction in CV. Jasa Raya Baru Semarang. Viewed from the dimension of realibility, responsiveness, assurance, empathy, and physical evidence.The type research that is used is descriptive analysis. The data used in the research is the primary data obtained by using the instrumens of gathering data in the from of a questionnaire and question’s guidelines. The population in this research is all customers in 2013, 4025 samples are taken according to Donald R. Cooper aboute 100 respondens by using purposive sampling technique. Data analysis that is used in the research is important and performance analysis.On the basis of importance analysis, can be concluded that:The customers of car wash service in CV. Jasa Raya Baru Semarang are less satisfied with the dimension of reability.The customers of car wash service in CV. Jasa Raya Baru Semarang are less satisfied with the dimension of responsiveness.The customers of car wash service in CV. Jasa Raya Baru Semarang are less satisfied with the dimension of assurance.The customers of car wash service in CV. Jasa Raya Baru Semarang are less satisfied with the dimension of empathy.The customers of car wash service in CV. Jasa Raya Baru Semarang are less satisfied with the dimension of physical evidence.The average satisfaction level based on the importance and performance analysis is 3,55 (less satisfied). This indicates that respondens fell less satisfied with the services provided by car wash in CV. Jasa Raya Baru Semarang. In here are advices for car wash CV. Jasa Raya Baru Semarang: to improve the performance of the car wash services that are considered less attention from the company, such as, checking the car before it is about to be wash, easy costumers in establishing interaction with employes, employee’s capability in instealing a sence of trust to be customer, the company is having employes who are provided with the appropriate, field experinces with their work, giving attention regardless of the customers social status, the understanding of companys employees to understand the customers needs the company appreciating the customer’s time, the design of car wash place that interesting.
ANALISIS STRATEGI BERSAING PADA UKM LAUNDRY (STUDI KASUS PADA SUPERWASH LAUNDRY KOTA SEMARANG) Yuniarti, Listia; Hidayat, Wahyu
Jurnal Ilmu Administrasi Bisnis Volume 6, Nomor 4, Tahun 2017
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Laundry business is one type of SMEs in the growing home industry today. The demand for laundry business is increasing for workers / employees to students who have busy every day. Laundry service becomes one of the alternatives to save time in doing the job. The high level of demand for laundry services to be one of the drivers of the community to do laundry business. It creates competition, in terms of price or quality. To be able to maintain existence in achieving the purpose of a business unit, then. This study aims to discuss the factors that become strengths, weaknesses, opportunities and quality threats, analysis, and service quality which then determine the formulation of competing strategies that are relevant for laundry service company, especially SuperWash Laundry based on SWOT analysis. This research uses descriptive analysis, with data data technique through interview and observation. Sampling technique using purposive method. Respondents in this research are 15 (fifteen) respondents who are owners and customers of Superwash Laundry business, Semarang. Based on the research results, it can be concluded that SuperWash Laundry in Semarang City performs internal analysis, management, finance, production and development) with no business plan, financial arrangement, job giving, and passive promotion effort. Efforts to improve promotion, promotion, promotion, strategy, and energy. How to work safe. With uncomfortable conditions in the business room. Based on these things. Strategies that Superwash Laundry can apply in the face of competition in accordance with the existing circumstances intensive strategy especially market penetration strategy (market penetration). Market penetration strategy (market penetration) can be applied by SuperWash Laundry through SWOT Matrix by implementing promotion strategy. Promotional strategies can be done by way of operating media campaigns and utilizing internet facilities as a means of promotion, applying rewards to customers to maintain customer loyalty and attract new customers.
Pengaruh Kompensasi dan Motivasi Terhadap Produktivitas Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening (Studi Kasus pada Karyawan Bagian Produksi PT. Estika Pulau Mas Tegal) Edi Sumarno; Ari Pradhanawati; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (92.538 KB) | DOI: 10.14710/jiab.2013.3061

Abstract

The purpose of this study was to determine the effect of compensation, motivation, and job satisfaction on employee productivity at PT. Estika Pulau Mas Tegal. The population in this study are 275 employees and a sample of 100 employees. Measurement scale using a Likert scale. The method of analysis used is proportionate sampling. In the analysis of the data using simple linear regression, regression test, and path analysis using SPSS 16.0. Based on the results of the calculations indicate that the compensation affect on job satisfaction by 5.2%. Motivation affect the job satisfaction of 7.3%. Job satisfaction variables influence the labor productivity by 13.2%. Compensation affect on labor productivity by 13.2%. Motivation affect labor productivity by 11.3%. Simultaneously, compensation and motivation affect the job satisfaction by 7.3%.  Compensation, motivation, and job satisfaction affects the labor productivity by 49.1%. Conclusions obtained in this study in which each variable compensation, motivation, job satisfaction has a positive effect on work productivity. Suggestion in this study that the remuneration should be done as agreement that has been agreed before, it’s once a week. Working facilities such as production machinery operations must be considered for eligibility, the machines that are old should be replaced with new ones so that production can be increased.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT PEGADAIAN (PERSERO) CABANG KENDAL Hanin Welinda Destyani; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 5, No 3 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (271.016 KB) | DOI: 10.14710/jiab.2016.12095

Abstract

PT Pegadaian (Persero) is a state-owned company in Indonesia which is the core business of money lending services to the public on the law of pledge. The increasing number of competitors, spurring PT Pegadaian (Persero) Branch Kendal's able to provide a quality service to meet the needs and desires of customers through services oriented to customer satisfaction first. In its efforts to improve the quality of services, PT Pegadaian (Persero) Branch Kendal offers several services, such as loans, sales of gold bars, multi-line payments, and so forth. The purpose of this study to determine the effect of service quality (tangibles, reliability, responsiveness, assurance and empathy) toward customer satisfaction PT Pegadaian (Persero) Branch Kendal. The population in this study are customers of PT Pegadaian (Persero) Branch Kendal. The sample was 100 people, while sampling using purposive sampling techniques. The analysis technique used The people of Satisfaction Index (HPI) and the tool crosstab analysis, correlation, regression and hypothesis testing using t test and F test.The results of this study, seen from the calculation Community Satisfaction Index (HPI) found that the quality of service PT Pegadaian (Persero) Branch Kendal is A or graded Very Good and the results of this study indicate that the variable physical evidence, reliability, responsiveness, assurance, empathy individually affect the customer satisfaction PT Pegadaian (Persero) Branch Kendal and together show that the variables of physical evidence, reliability, responsiveness, assurance and empathy effect on customer satisfaction PT Pegadaian (Persero) Branch Kendal. Suggestions can be submitted is PT Pegadaian (Persero) Branch Kendal is a need to increase the cleanliness of the reception area, simplify administrative procedures for application and payment of credit, increasing the kecepattanggapan customer complaints and the need to increase empathy towards clients when providing care.
Pengaruh Lingkungan Kerja dan Kesempatan Pengembangan Karir Terhadap Kinerja Karyawan PT.BFI FINANCE Semarang Santhiko, Anggoro; Widiartanto, Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

The existence and success of an organization in achieving its goals, can not be separated from the human resources factor. human resources have an important role in various sectors, because human resources is a key factor driving all factors in the company. The importance of the role of human resources makes the organization should seek to maximize the existing human resources in the organization, and one way is to improve the performance of human resources in the organization optimally. The purpose of this study to determine the effect of work environment, and career development opportunities on employee performance. The type of research is explanatory research, data collection techniques are questionnaires and interviews. The sample in the study amounted to 72 respondents with sampling technique is the sampling census / population. Scale measurement using Likert Scale. Data analysis in this study, using quantitative analysis. Quantitative analysis uses validity test, reliability test, correlation coefficient, simple and multiple regression analysis, determination coefficient, significance test, (t test and F test) and path analysis that using SPSS tools. Based on the results of this study shows that the work environment (𝑋1) and career development opportunities (𝑋2) both simultaneously and partially affect employee performance (𝑌 ) Pursuant to result of path analysis, direct influence of work environment and career development opportunity have an effect on to employee performance. Based on these results, the authors suggest that the company can provide a conducive working environment and adequate equipment to accomplish tasks assigned by employees. In addition it also provides ongoing skills and talent training for employees to keep growing, and provide clear knowledge on employees about existing career development paths in the company.
PENGARUH EKUITAS MEREK, KUALITAS PELAYANAN, DAN SWITCHING COST TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Studi Kasus Pada PT Garuda Indonesia (Persero) Tbk Branch Office Semarang Mahendra, Muhammad Habib; Waluyo, Handoyo Djoko; Prabawani, Bulan
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 4, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

This research is motivated by the increasingly fierce competition as it is today. PT Garuda Indonesia, which is one of the airline companies in Indonesia today is also very aggressively to improve the quality of service that customer satisfaction is increased. For the initial step Garuda Indonesia to improve services to the customers ie rearranging operations and management of PT Garuda Indonesia flight to be on time and make Garuda Indonesia has the quality and service excellence. In particular, this study discusses the Garuda Indonesia service users who have not yet reached the target from year to year. From the data analysis it can be conclude that there is positive and significant correlation between the variables of brand equity, service quality, and the cost of switching to variable customer satisfaction partially and simultaneously, and there is a positive and significant effect among variables of customer satisfaction on customer loyalty variables.

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