Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Jurnal Ilmu Administrasi Bisnis

jiab
Website

Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

76 77 78 79 80

PENGARUH KUALITAS, CITRA DAN MEREK TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA LAYANAN KARTU PRABAYAR IM3 ( Studi Pada Mahasiswa FISIP Universitas Diponegoro Semarang ) Anisa Anggraini; Ari Pradhanawati; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Developments in the world of telecommunications is also accompanied by the competition among telecommunication companies. One of the drivers of loyalty is customer satisfaction factors, which support customers stay using IM3. Loyalty is influenced by many factors including quality, image, and brand. The research was conducted on IM3 prepaid card user at the Faculty of Social and Political Sciences University of Diponegoro. A decline in sales, as well as consumer unloyalty IM3 prepaid card. This study aimed to determine the effect of product quality, image and brand to the customer loyalty through satisfaction. The hypothesis stated that the quality (X1),image (X2) and brand (X3) have significant influence to the customer loyalty (Y) through satisfaction (Z). This type of research is explanatory research. The data used in this study is primary data obtained using questionnaires and library research. The population in this study were all students of the Faculty of Social and Political Sciences with a sample of 100 respondents using accidental sampling technique. Data analysis techniques used simple linear regression and path analysis using SPSS 16 for windows. Based on the analysis it can be concluded that there is a positive and significant influence between product quality to satisfaction, there is a positive and significant influence between the image to satisfaction, there is a positive and significant influence between brand to the satisfaction, there is a positive and significant influence between product quality, brand and image to satisfaction, there is a positive and significant influence between product quality to loyalty, there is a positive and significant influence between image to loyalty, there is a positive and significant influence between brand to loyalty, there is a positive and significant influence between the quality of the product, image and brand to loyalty, there is the significant influence of satisfaction to loyalty. We suggest is the company must improve the quality of IM3, especially in terms of access to internet services, add and improve the network so that customers do not feel disturbed, introduce more card advantage that people get to know IM3 products.

PENGARUH STORE ATMOSPHERE DAN KUALITAS PELAYANAN TERHADAP PEMBELIAN TIDAK TERENCANA (IMPULSE BUYING) pada MATAHARI DEPARTEMENT STORE PLAZA SIMPANG LIMA SEMARANG Putri, Cintia Maharani; Prihatini, Apriatni Endang; Prabawani, Bulan
Jurnal Ilmu Administrasi Bisnis Volume 4, Nomor 4, Tahun 2015
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (106.167 KB)

Modern retail that increasingly cause competition amongst the modern retail. In addition, the rise of modern retail also allows consumers to choose the preferred retail and matched with consumer desires. That matter, which requires the owners of retail outlets to continue to pay attention to the stores in order to survive in competition fairly tight retail businesses and to encourage an increase in profits. Increased profits can be done by increasing the purchase, and spontan purchase became an effective way. Unplanned purchases can be influenced by store atmosphere and convenient service. Matahari Department Store Plaza Semarang Simpang Lima as a retail company, continue to create the store's atmosphere and better service quality, in order to continue to survive in the competitive retail businesses are quite strict. Which is expected to influence consumers to buy products at the store mainly unplanned purchases.This study aimed to examine the effect of store atmosphere and quality of service to unplanned purchase (impulse buying). This type of research is explanatory research. The sampling technique used purposive sampling technique. Respondents in this research were 100 respondents who shopped at the Matahari Department Store Plaza Semarang Simpang Lima. Researchers at the data analysis using SPSS for windows 16.0.Results of this study concluded that the store atmosphere has a positive and significant impact on impulse buying, quality of service has a positive and significant impact on impulse buying, and store atmosphere and quality of service has a positive and significant impact on impulse buying. Results of this study suggest that in order to increase the purchasing behavior of unplanned need to take into account the store atmosphere and quality of service.

ANALISIS PENGARUH DEBT TO EQUITY RATIO (DER) TERHADAP PRICE TO BOOK VALUE (PBV) DENGAN RETURN ON EQUITY (ROE) SEBAGAI VARIABEL INTERVENING (Studi Kasus pada Perusahaan Indeks LQ45 yang Terdaftar di Bursa Efek Indonesia Tahun 2013-2016) Marthalova, Rani Atika; Ngatno, Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.32 KB)

This research aims to analyze the influence of debt to equity ratio (DER) towards price to book value (PBV) through return on equity (ROE) at index LQ45 companies listed on the Indonesian Stock Exchange (IDX) from 2013 to 2016. The population of this research is index LQ45 companies. Sampling method used in this research is purposive sampling that obtains 40 companies as sample. The research data analysis uses Regression test, path analysis and mediation test (Sobel test) by using program of SPSS 21. The result shows that ROE is able to mediate the influence of DER on PBV. This research proves that with the existence of ROE, then the addition of DER could increase PBV. Furthermore, to achieve ROE at index LQ45 companies, DER has to be further improved so that later will increase PBV.

PENGARUH KUALITAS PELAYANAN, CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN SEPEDA MOTOR HONDA BEAT DI PT. NUSANTARA SAKTI SEMARANG Irna Windu Prasetyani; Handoyo Djoko Waluyo; Agung Budiatmo
Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2014)
Publisher : Universitas Diponegoro

This research purpose to find out the influence of service quality, brand image and product quality onpurchase decision of Honda BeAT motorcycle’s consumer at PT. Nusantara Sakti Semarang. This researchincluded in explanatory. Taked 100 respondents as sample with purposive sampling method. Collecting dataused questionnaire. The datas analized by validity and reliability, cross table, a simple regression analysis,regression analysis, and hypothesis testing using the formula t and F count. The result of this research showthat service quality have significant influence on purchase decision, brand image have significant influence onpurchase decision, product quality have significant influence on purchase decision, and service quality, brandimage and product quality in partial and simultaneous have significant influence on purchase decision.

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH SIMPEDA BANK JATENG (Studi Kasus Pada Bank Jateng Cabang Pemuda Semarang) Safond Agung Perwira; Hari Susanta Nugraha; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

The development of the banking sector has led to intense competition. Competition requires each bank vying to provide good service to its customers, both in the quality of the service-oriented customer satisfaction or customer (customer satisfaction). Therefore, a bank manager in achieving the objectives of the company must be able to determine the appropriate competitive strategy in creating customer satisfaction and perform management functions well.This study aims: To determine the influence of tangibility, reliability, responsiveness, assurance, empathy toward customer satisfaction Simpeda Bank Branch Pemuda Semarang Central Java and to determine the effect of customer satisfaction on customer loyalty Simpeda Bank Branch Pemuda Semarang Central Java.This type of research is quantitative research, with data collection through questionnaires. The sampling technique used judment sampling technique, the sample of 100 people who are customers of Bank Branch Youth in Semarang, Central Java. The method of analysis used in this study is the regression analysis, the validity and reliability.Based on the analysis, the conclusion is: There is the influence of tangibility, reliability, responsiveness, assurance, empathy, to customer satisfaction Simpeda Bank Branch Pemuda Semarang Central Java. There is the effect of customer satisfaction on customer loyalty Simpeda Bank Branch Pemuda Semarang Central Java.Suggestions that can be put forward in this study include the following: Should the Bank Branch Pemuda Semarang Central Java can further improve the quality of the fifth dimension pelayannnya as proven effect on client satisfaction and customer loyalty. This can be done by: adding facilities such as ATM, increasing the comfort of the lounge for example air conditioner cooler, do trining officers so that they can be more accurate in providing services and information to customers, rapid response in response to the complaint, the bank employee to be more concerned about the customer and perform up to date technology that increases customer satisfaction. In a subsequent study with a similar topic can be increased moderating variables or other variables that affect customer satisfaction.

Pengaruh Lokasi, Harga dan Promosi Terhadap Keputusan Penggunaan Layanan Jasa Laundry (Study Kasus Pada Konsumen Simply Fresh Laundry di Tembalang, Semarang) Frederick Ido Hamonangan; Ari Pradhanawati; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

The decision to use services is an integration process that combines knowledge to evaluate two or more alternative behaviors and choose one of them. The decision-making process is a problem-solving approach where the process consists of five stages: analyzing needs and desires, seeking information, assessment and selection of alternative usage, use decisions and behavior after usage.This type of research is explanatory research design to data collection tool is questionnaire. This study used 100 respondents, consumer Stove Syndicate Cafe Semarang which has been a purchase more than five times . The sampling technique of this research is non probability sampling with accidental sampling approach. Test equipment instruments used are validity and reliability testing. Analysis of the data used is the correlation coefficient, determination coefficient, simple linear regression, t test, multiple linear regression, and F test.The results of this study show that under all partially independent variables, location variables (X1) affect the decision of the use of laundry service (Y) of 21.6%, price (X2) affect the decision of the use of laundry service (Y) of 4.3 %, and promotion (X3) affect the decision of use of laundry service (Y) equal to 51,1%. Simultaneously, location, price and promotion of contributing influence on the decision of the use of laundry service by 37,8%.Based on the result of this research, researcher suggest that Simply Fresh Laundry improve service quality, service addition, quality of service result which acceptable to consumer. This is done so Simply Fresh Laundry becomes a priority in choosing laundry services. Out to location, price, and promotion factors, there are still other factors that can influence service decision making.

PENGARUH MOTIVASI DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KARYAWAN MELALUI KEPUASAN KERJA KARYAWAN PRODUKSI BAGIAN JAMU TRADISIONAL UNIT KALIGAWE PT. NJONJA MENEER SEMARANG Bayu Fadillah; Handoyo Djoko Widodo; Agung Budiatmo
Jurnal Ilmu Administrasi Bisnis Vol 2, No 2 (2013)
Publisher : Universitas Diponegoro

Human resources is one factor that plays an important role in the effort to realize the goal of a company. Meanwhile, to achieve its goal, the company is highly dependent on the productivity of its employees. Seeing the importance of the role of human resources in realizing the objectives of the company, it would require a serious effort in the management of human resources in a company is to increase the productivity of human resources. One way to increase motivation by trying to satisfy all the needs of employees and create conditions conducive working environment, so that it can support the employee to be able to work well. In addition, job satisfaction also needs to be created in order to keep a good employee productivity. This study aimed to determine the effect of variable positive motivation, work environment and job satisfaction on employee productivity PT. Njonja Meneer. The population of this study are employees of the production unit Kaligawe Traditional Herbal PT. Njonja Meneer which amounts to 311 employees with Slovin formula samples used was 76 people by spreading using nonprobability sampling method (Systematic Random Sampling). Measurement scale using Likert scale. In the analysis of the data using simple linear regression, multiple regression and path analysis with SPSS 16.0. Based on these analysis of the data it is known Motivational variables affect Job Satisfaction of 42.5 percent. Work Environment Variables affect Job Satisfaction by 58.7 percent. Motivational variables affect employee productivity by 60.3 percent. Work Environment Variables affect employee productivity by 59.1 percent. Job Satisfaction variables affect employee productivity by 51.4 percent. Taken together Motivation and Work Environment on Job Satisfaction by 59.4 percent. Taken together Motivation, Work Environment and Job Satisfaction on Employee Productivity by 69.9 percent. This means better Motivation, Work Environment, Job Satisfaction and Employee Productivity is expected that the better. These results the management of PT. Njonja Meneer need to provide clear guidance related to the understanding of the task to be given to the employee in detail so that employees can get the job done properly. Besides, it is necessary to consider the condition of the work environment that provided the company with a way to optimize the function of the air vents for air circulation smoothly and provide adequate lighting as needed in each work unit. Companies also need to increase job satisfaction given to employees. This business can be done by providing the opportunity for promotions for employees who have good productivity and improve surveillance systems to better prioritize social approach.

PENGARUH KUALITAS PELAYANAN, LOKASI, DAN FASILITAS TERHADAP KEPUTUSAN PEMBELIAN (Studi kasus pada Konsumen “Warung Kopi Tunjang Cafe and Restaurant” Semarang) Gadhang Pengenggar; Wahyu Hidayat; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 5, No 1 (2016)
Publisher : Universitas Diponegoro

gmail.comABSTRACTThis research is motivated by the hight growth rate of Semarang Cafes and Restaurants,respectively Cafe and Restaurant also offers a diverse range of facilities to increase the numberof consumers. This is of course just affects the number of visitors who will visit in Cafe orRestaurant because of the many competitors in Semarang. Cafe and Restaurant serviceproviders have to prepare the best strategy to attract consumers, because with the advent of thenew Cafe and Restaurant, consumers are becoming increasingly have many choices. WarkopTunjang Cafe And Restaurant Semarang is one hit from the impact of the number ofcompetitors in the more advanced, it can be seen from Semarang Tunjang warkop revenue thatfell in the last 2 years, namely 2013 and 2014. The problem in this study factors matter whatwhich affect one's decision to visit Warkop Tunjang Cafe And Restaurant Semarang.Specifically focused on three variables: quality of service, facilities and location. The purposeof this research is to study the influence of three variables in influencing consumer purchasingdecisions Warkop Tunjang Cafe And Restaurant Semarang.This type of research is Explanatory Research. The research sample of 100 respondents.Samples were taken using nonprobability sampling techniques, or accidental sampling method.Data were analyzed qualitatively and quantitatively using a data collection instrument(questionnaire) was previously tested through validity and reliability test. While the results ofthe data analysis is done through the analysis of tables, simple linear regression analysis,multiple linear regression analysis, t test, F test with SPSS.The results showed that the quality of service, location and facilities either partially orsimultaneously significantly influence purchasing decisions. Based on the calculation of dataanalysis through a simple regression test concluded that the quality of service influence onpurchasing decisions, the location influence on purchasing decisions, and facilities influenceon purchasing decisions, as well as through multiple regression test concluded that the qualityof service, location and facilities influence on purchase decisions show results significant

PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING PT. PLN (PERSERO) DISTRIBUSI JAWA TENGAH DAN DAERAH ISTIMEWA YOGYAKARTA Rivaldi Idris; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Human resources are one of the resources that belong to the company, where the human resources have a very important factor in the success of the company's effort to create a good performance, because the company had though funding sources the great and the good infrastructure and facilities, but when humans working on tasks within his do not contribute with good then it will be difficult for the company to create a good performance. This research aims to know the influence of work environment on performance of employees through the motivation of working as an intervening variable in pt. PLN (Persero) distribution of Central Java and Yogyakarta. This research type is explanatory research. The sampling techniques used in this research is the technique of Probability Sampling and its kind are Proportionate Stratified Random Sampling. The number of samples taken in this study as many as 101 respondents. In this study, assisted by computer programs to process data that is SPSS 22.0. The results obtained in this study indicate that the independent variable has a positive and significant influence towards the dependent variable, either partially or simultaneous. While the variable interbening used in this research showed there is an indirect influence of variables the dependent variable and independent of a partial mediation. Suggestions in this study was the need to improve relationships between employees in a non physical company. The company must also be able to create competition between employees, so that employees can be more motivated in their work. In addition, the company must conduct the evaluation in terms of the accuracy of the time of employees in work performance, so that the karyawaan can be better again.

ANALISIS TINGKAT KEPUASAN PELANGGAN DILIHAT DARI DIMENSI KUALITAS PELAYANAN DAN HARGA PT. GARUDA INDONESIA AIRLINES (PERSERO), TBK KANTOR CABANG SEMARANG Endah Purnama Sari; Apriatni Endang Prihatini; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2014)
Publisher : Universitas Diponegoro

The development of transportation and bussines competition is increasing rapidly. They compete in providing the best service to achieve customer satisfaction. This study aims to determine the level of customer satisfaction over service quality and price of PT. Garuda Indonesia Airlines (Persero), Tbk Branch Office Semarang, that seen from the dimension of service quality consisiting of the attributes of reliability, responsiveness, assurance, emphaty, tangible and dimension of price. Type of study is qualitative descriptive. The population in this study were all customers of Garuda Indonesia Airlines, the sample of 100 respondents who used the technique accidental sampling and purposive sampling, Analysis of the data used in this study is the Importance and performance Analysis (Analysis of Importance and Performance / Satisfaction). Based on the Importance and Performance Analysis, then the conclusion that the average total for the dimension of quality of service is 89,10% include in the category are satisfied and the average total price for the dimension is 86,06% include in the category are quite satisfied. Advice can be given to the company is improving the performance of the fantasy world of service which are considered important by the customers, but still less attention from businesses

Page 78 of 151 | Total Record : 1510

76 77 78 79 80

Filter by Year

2012 2025

Filter By Issues

All Issue Vol 14, No 4 (2025) Vol 14, No 3 (2025) Vol 14, No 1 (2025) Vol 13, No 4 (2024) Vol 13, No 3 (2024) Vol 13, No 2 (2024) Vol 13, No 1 (2024) Vol 12, No 4 (2023) Vol 12, No 3 (2023) Vol 12, No 2 (2023) Vol 12, No 1 (2023) Vol 11, No 4 (2022) Vol 11, No 3 (2022) Vol 11, No 2 (2022) Vol 11, No 1 (2022) Vol 10, No 4 (2021) Vol 10, No 3 (2021) Vol 10, No 1 (2021) Vol 9, No 4 (2020) Vol 9, No 3 (2020) Vol 9, No 2 (2020) Vol 9, No 1 (2020) Vol 9, No 1 (2020): Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019) Vol 8, No 4 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019) Vol 8, No 3 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 2 (2019) Vol 8, No 2 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019) Vol 8, No 1 (2019): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018) Vol 7, No 3 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018) Vol 7, No 2 (2018) Vol 7, No 2 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018) Volume 6, Nomor 4, Tahun 2017 Vol 6, No 4 (2017) Vol 6, No 3 (2017) Volume 6, Nomor 3, Tahun 2017 Vol 6, No 2 (2017) Volume 6, Nomor 2, Tahun 2017 Vol 6, No 1 (2017) Volume 6, Nomor 1, Tahun 2017 Volume 5, Nomor 4, Tahun 2016 Vol 5, No 4 (2016) Vol 5, No 3 (2016) Volume 5, Nomor 3, Tahun 2016 Volume 5, Nomor 2, Tahun 2016 Vol 5, No 2 (2016) Volume 5, Nomor 1, Tahun 2016 Vol 5, No 1 (2016) Volume 4, Nomor 4, Tahun 2015 Vol 4, No 4 (2015) Vol 4, No 3 (2015) Volume 4, Nomor 3, Tahun 2015 Volume 4, Nomor 2, Tahun 2015 Vol 4, No 2 (2015) Vol 4, No 1 (2015) Volume 4, Nomor 1, Tahun 2015 Vol 3, No 4 (2014) Volume 3, Nomor 4, Tahun 2014 Volume 3, Nomor 3, Tahun 2014 Vol 3, No 3 (2014) Volume 3, Nomor 2, Tahun 2014 Vol 3, No 2 (2014) Volume 3, Nomor 1, Tahun 2014 Vol 3, No 1 (2014) Volume 2, Nomor 4, Tahun 2013 Vol 2, No 4 (2013) Volume 2, Nomor 3, Tahun 2013 Vol 2, No 3 (2013) Volume 2, Nomor 2, Tahun 2013 Vol 2, No 2 (2013) Volume 2, Nomor 1, Tahun 2013 Vol 1, No 1 (2013) Vol 1, No 2 (2012) Volume 1, Nomor 1, Tahun 2012 More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA