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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH KUALITAS PELAYANAN, PROMOSI, DAN HARGA TERHADAP KEPUTUSAN PMEBELIAN CARREFOUR (Studi Kasus pada Konsumen Carrefour Srondol) Farida Anis Said; Apriatni Endang Prihatini
Jurnal Ilmu Administrasi Bisnis Vol 6, No 1 (2017)
Publisher : Universitas Diponegoro

Purchase decision is an act of consumers to want to buy the product or not. To be able to create a high purchasing decisions, Carrefour needs to consider factors - factors that influence purchase decisions. Quality of service, promotion, and price are the things to consider when consumers make a purchase decision.This research aimed to determine the effect of service quality, promotion, and price on purchase decisions at Carrefour simultaneously or partially. The hypothesis is there are significant quality of service, promotion, and pricing on purchasing decisions simultaneously or partially. This type of research is explanatory research with a population of 100 people Srondol Carrefour consumers. Data were collected through questionnaires with Likert scale measurement. Data analysis method used is correlation, simple and multiple linear regression using SPSS 21.This research concluded the quality of services, promotion and pricing influence on purchase decisions partially or simultan.Variabel service quality has a greater influence than promotions and price.Based on the results of this study concluded that consumer perception of quality of service, promotion, and price is fair. So companies are advised to keep increasing consumer purchasing decisions in terms of quality of service, promotion, and better pricing more in line with expectations and needs of the company, so that consumers will feel satisfied and purchasing decisions will increase.

ANALISIS PERBANDINGAN KINERJA KEUANGAN DAN KINERJA PASAR PERUSAHAAN SEBELUM DAN SESUDAH AKUISISI PADA PT JASA MARGA (PERSERO) TBK PERIODE 2012 – 2018 Anifah Aliwartaya; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019)
Publisher : Universitas Diponegoro

The purpose of this study was to know the comparison of financial performance and financial market performance before and after the acquisition of PT Jasa Marga (Persero) Tbk for the period 2012 - 2018. The variables of this study were PT Jasa Marga Persero's financial performance and PT Jasa Marga Persero's market performance. The type of research was comparative with a quantitative approach. The data used in this research was secondary data which obtained from the Indonesia Stock Exchange website and the official website of PT Jasa Marga. The data analysis technique used normality tests, paired sample t-test, and multivariate analysis of variance test. The test result on financial performance variable showed a significance level 0,120 > 0.05. It meant that there was no significant difference between the financial performance before the acquisition and the financial performance after the acquisition. The test result on market performance variable showed a significance level 0,218 > 0.05. These results indicated that there was no significant difference between the market performance before the acquisition and the market performance after the acquisition.

PENGARUH KUALITAS PELAYANAN, REPUTASI PERUSAHAAN DAN PROMOSI TERHADAP KEPUTUSAN PENGAMBILAN KREDIT MULTIPRODUK (Studi Kasus Pada PT. Astra Multi Finance “SPEKTRA” Semarang) Ariya Pradipta; Naili Farida; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

Financing Institution was a non-bank finance institution that provides a credit service for items or goods. This research was located in PT. Astra Multi Finance Semarang. The growth of the multiproduct credit in PT. Astra Multi Finance Semarang distributed since 2009 until 2013 was always increase in demand for credit. The increasing number of the credit growth was not equipoised by the number of complaints in PT. Astra Multi Finance Semarang which always increase. The number of complaints was increased since 2009 until 2013. The type of this research was Explanatory Research. The population of this research was the customers of PT. Astra Multi Finance Semarang which took the multiproduct credit with 100 people as the sample. The sampling method used in this research was Accidental Sampling while interview and questionnaires method were used as the techniques in collecting the data. The techniques used in processing the data were validity test, reliability test, a simple linear regression, multiple linear regression, hypothesis test using the (t test and F test) and the coefficient of determination which were done by using the SPSS 17 for Windows computer programs. Based on the analysis results, it can be concluded that there were any positive and significant influences between the service quality and the decision for taking the credit, between the company reputation and the decision for taking the credit, between the promotion and the decision for taking the credit, between the service quality, company reputation, as well as the promotion and the decision for taking the credit. The suggestions proposed were that the company should improve the employee ability in understanding the customer’s needs and improve the service pace of credit application process on PT. Astra Multi Finance Semarang. In additions, the company is expected to improve quality of the company itself, especially for the quality of the Human Resources in PT. Astra Multi Finance Semarang, and improve the advertising activity, especially for the design of advertisement as well as improving the variety of the promotion, so the information of the products can be understood and accepted by the general public.

PENGARUH RETURN ON ASSETS (ROA), RETURN ON EQUITY (ROE), NET PROFIT MARGIN (NPM), dan EARNING PER SHARE (EPS) TERHADAP HARGA SAHAM Novia Kasyaretta Ananda Putri; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Share price is a form of public trust in the company's performance. This research uses fundamental analysis with financial ratio analysis. The Sub Residence Property Sector that has studied in the research consisted of 15 companies. In the last three years the average share price of sub-property property sector in the period 2014-2016 has increased but only one company of 15 companies that experienced an increase in share price each year. While other companies experiencing a fluctuating condition. This is the main reason why researchers do the research internally. This type of research is explanatory research, with population that can be researched in property sub residence sector are 15 companies. The type of data source is the secondary data, which obtained indirectly. The type of data used in this study is time series data. Data analysis methods used is classical assumption test, correlation, determination, simple regression, multiple regression, and significance by using SPSS application. The result of research stated that ROA, ROE and EPS have influence to stock price, which means when ROA, ROE and EPS increase, then stock price will partially increase. While NPM has no effect on stock prices. Simultaneous tests show ROA, ROE, NPM, and EPS have an influence on stock prices. If ROA, ROE, NPM, and EPS increase, then stock price will increase. Based on the results, researcher suggests that the subprojects subproperty must maintain their financial performance which includes ROA, ROE, NPM, and EPS to increase their stock price.

PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PT. NASMOCO PEMUDA SEMARANG Rizqa Janati Adnin; Nawazirul Lubis; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This study aimed to test the influence of Customer Relationship Management (CRM) on the customer loyalty of PT. Nasmoco Pemuda Semarang. The population of this study are 100 customers who use the repair shop service of PT. Nasmoco Pemuda Semarang. The author used SPSS 15.0 program to test the regression on the data analysis. And the study results indicates that CRM has a positive and significant influence on the loyalty customers, with the coefficient of determination is 46%. Results of this study indicate that in order to enhance the customer loyalty, PT. Nasmoco Pemuda Semarang should consider the CRM factors consisting of human resources, process and technology. Required intense interaction with the customers through the customer retention program, as well as good quality of customer service by the employees.

PENGARUH PERSEPSI MANFAAT, KEMUDAHAN PENGGUNAAN, DAN KEPERCAYAAN TERHADAP SIKAP PENGGUNAAN LAYANAN INTERNET BANKING (Studi komparasi Pada Nasabah Pengguna Internet Banking Bank Mandiri Semarang Berdasarkan Tingkat Pendapatan) Mirzha Rusfianto; Widiartanto Widiartanto; Bulan Prabwani
Jurnal Ilmu Administrasi Bisnis Vol 5, No 2 (2016)
Publisher : Universitas Diponegoro

This research is motivated by the rapid development of information technology that it need quick banking transactions to help activities of customers' banking transactions. Internet Banking is one of the types of services offered by the Bank. The purpose of this study was to determine the effect of variables perceived usefulness, ease of use and trust in the attitude of the use of Internet Banking Mandiri. population is user of Internet Banking service. sample of 50 respondents for each level of income with sampling use accidental sampling technique. Analysis of the data used in this study using SPSS 18.0, which carried out a comparison between the validity, reliability, correlation coefficient, coefficient of determination, simple and multiple regression analysis and significance test (t test and F). The results of this study indicate that the perceived usefulness, ease of use and trust to have an influence on the attitude of the use of Mandiri Internet Banking Suggestions can be delivered is preferably enhanced website security and maintenance, thereby reducing the level of Flaws login and reduce the level of cyber crime.

PENGARUH KOMPENSASI DAN HUBUNGAN KERJA TERHADAP MOTIVASI KERJA KARYAWAN (STUDI PADA RUMAH MAKAN SOTO BANGKONG, JL. BRIGJEN KATAMSO 1, SEMARANG) Albela Mayarani Puspita; Ari Pradhanawati
Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018)
Publisher : Universitas Diponegoro

The problem of this research is the increasing of customer complain on service shown by the employee and the result of observation indicate the decrease of work motivation. So that the research problem is how to increase work motivation at RM Soto Bangkong, Semarang. The work motivation at RM Soto Bangkong, Semarang is allegedly influenced by compensation and work relations. This research was conducted to find out the compensation and work relationships influence the work motivation of employees of RM Soto Bangkong, Semarang. In this study using census sampling techniques so that 53 employees of RM Soto Bangkong, Semarang can be taken. The data analysis used is regression. The results showed that compensation has a positive and significant effect on employee motivation RM Soto Bangkong, Semarang, working relationship has a positive and significant influence on employee work motivation RM Soto Bangkong, Semarang. The results also indicate that there is a positive and significant influence between compensation and working relationships together towards employee motivation RM Soto Bangkong, Semarang.

PENGARUH KUALITAS PELAYANAN, SUKU BUNGA DAN LOKASI TERHADAP KEPUTUSAN PENGAMBILAN KREDIT DI PD BKK PEMALANG Satriyo Agilwaseso; Saryadi Saryadi; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research was motivated by fact that there’s a high demand of fund distribution for consumtion or capital thai is safe, fast and easy. PD Pemalang BKK is one of the financial institutions that provide credit facilities for people. PD BKK Pemalang should be able to provide financial solutions for people who need. This study aims to determine the influence of service quality, interest rates and the location towards credit decision-making at PD BKK Pemalang. The sample in this research is 100 respondents who are debtors PD BKK Pemalang. This study used purposive sampling as a sampling technique. This type of research is quantitative research techniques of data collection using questionnaires. The analytical method used was simple and multiple regression analysis, the validity and reliability.Based on the result analysis, variable the quality of service, interest rates and locotion have a positive influence of the credit making decison. Variable the quality of service have the most influence is as much as 0,392.Variable interest rates have influence of 0,253 and variable locations have influence of 0,212.Simultaneously a variable the quality of service, interest rates and location having constributions amounting to 52.7 % of the credit decision-making. The conclusion of this research indicated that quality of service, interest rate and location partially and Simultaneously has an influence on the credit making decision.

ANALISIS STRATEGI CUSTOMER ENGAGEMENT TERHADAP LOYALITAS PADA PT. NASMOCO MAGELANG Malisa Wahyu Wiranti; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 6, No 1 (2017)
Publisher : Universitas Diponegoro

PT. Nasmoco Magelang menyadari bahwa customer merupakan aspekpenting dalam mempertahankan perusahaan untuk jangka panjang. Oleh karenaitu, perusahaan perlu memfokuskan strategi dalam menjaga hubungan baikdengan customer. PT. Nasmoco Magelang berupaya untuk melakukan kegiatancustomer relationship management yang mampu mengembangkan customerengagement.Fokus dalam penelitian ini adalah bagaimana pelaksanaan StrategiCustomer Engagement PT. Nasmoco Magelang untuk membangun loyalitaspelanggan. Penelitian ini bersifat deskriptif kualitatif dengan metode studi kasus.Data dikumpulkan lewat wawancara mendalam terhadap narasumber, observasidan dokumentasi. Tujuan dari penelitian ini adalah untuk mengetahui,menggambarkan pelaksanaan program Customer Engagement melalui aktivitasCRM dan Involvement di Nasmoco Magelang serta pengaruhnya terhadaployalitas.Hasil penelitian menunjukan pelaksanaan program Customer Engagementdi Nasmoco Magelang, yaitu pada aktivitas CRM melalui tiga tahapan yaitumendapatkan pelanggan baru, mempertahankan pelanggan dan mengembangkannilai-nilai pelanggan. Serta penerapan Involvement dengan cara meningkatkanminat pelanggan untuk terlibat dengan memberikan hadiah, dan hiburan kepadapelanggan yang datang ke event. Selain itu pelanggan yang dilibatkan sesuaidengan ketegorisasinya. Terdapat empat kriteria pengukuran customerengagement yaitu absorption, dedication, vigor, dan interaction, serta strategicustomer engagement yang dilakukan dapat menciptakan loyalitas pelanggan.

PENGARUH KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. BPR RESTU ARTHA MAKMUR KANTOR PUSAT MAJAPAHIT SEMARANG Apriani, Wulan Retno; Rodhiyah, Rodhiyah; Hidayat, Wahyu
Jurnal Ilmu Administrasi Bisnis Volume 1, Nomor 1, Tahun 2012
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (51.933 KB)

BPR Restu Artha Makmur is one of the companies that provide banking services. In order to achieve better corporate goals, management companies need to increase employee productivity. One aspect that can be done is by providing a fair and adequate compensation to all employees and providing a work environment that supports. Although the company has provided good compensation and good working environment, but employee productivity has not maximized yet. Problems in this study were decreased employee productivity seen from the employee's performance appraisal data does not match the target has accepted by the company. Research purposes to determine the effect of compensation and working environment on the productivity of employees. This type of research is explanatory research with a sample of 40 respondents taken by using saturated sampling techniques. Measurement scale with a Likert scale. Data was collected by interview using questionnaires. In the analysis of test data using simple linear regression test and multiple regression test with SPSS 16.0 program. While hypothesis testing using t and F test. The results explain that the compensation provided by corporate was enough good, work environment by corporate was enough good, and work productivity of employees was good. But there are few respondents who said that compensation and working environment that is not good. Compensation has a positive influence to work productivity of employees with a correlation coefficient of 0.683 and coefficient of determination of 46.7%, and the work environment has a positive influence to work productivity of employees with a correlation coefficient of 0.713 and coefficient of determination of 50.9%. Both compensation and work environment together have a significant influence to work productivity of employees with a correlation coefficient of 0.797 and coefficient of determination of 63.5% with the equation Y = 3.942 + 0.541X1 + 0.274X2. Conclusion, compensation and work environment have a positive effect on employee work productivity. There are few employees who claim that the application of the provision of compensation and work environment is poor. Suggestions for the company, should improve good and right providing appropriate compensation and working environment to the employees work productivity better than before.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

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Kota semarang,

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INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA