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Pengaruh Kualitas Pelayanan Mobile Banking Terhadap Loyalitas Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Nasabah BRI Sintha Yulia Dedari; Prasetyo Hadi; Alfatih S. Manggabarani
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jmp.v14i02.272

The Effect of Mobile Banking Service Quality on Loyalty with Customer Satisfaction as an Intervening Variable in BRI Customers The banking sector faces stiff competition, which encourages government and private banks to develop creativity and innovation to attract customers through improved service and performance. This study aims to analyze the influence of the quality of mobile banking services on loyalty through customer satisfaction. Data was collected through a questionnaire from 110 BRI customers who use BRImo mobile banking services who are domiciled or active in Jakarta. The data was analyzed using Smart Partial Least Square (SmartPLS) 4.0. The research examined four key relationships. The results show that (1) the quality of mobile banking services has a direct and significant effect on customer satisfaction; (2) the quality of mobile banking services has a direct and significant effect on loyalty; (3) customer satisfaction has a direct and significant effect on loyalty; and (4) the quality of mobile banking services has a significant effect on loyalty through customer satisfaction mediation. These findings suggest that good service quality can improve customer satisfaction and, ultimately, customer loyalty.

Analisis Komparatif Rasio Profitabilitas Dan Rasio Likuiditas Terhadap Kinerja Keuangan Pada PT Kereta Api Indonesia (Persero) Periode 2020–2024 Fesa Hanifah; Tia Ichwani
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jmp.v14i01.273

A Comparative Analysis of Profitability and Liquidity Ratios on the Financial Performance of PT Kereta Api Indonesia (Persero) during the 2020–2024 Period This study is motivated by the fluctuating financial performance of PT Kereta Api Indonesia (Persero) during the 2020–2024 period, particularly as a result of the Covid-19 pandemic, increasing operational costs, government policies, infrastructure investment, and the recovery of national transportation activities. These conditions affected the company’s profitability and liquidity, making it necessary to conduct a comparative analysis to assess its ability to generate profits and meet short-term obligations. This study aims to analyze the differences in profitability ratios, consisting of Gross Profit Margin, Net Profit Margin, Return on Assets, and Return on Equity, as well as liquidity ratios, consisting of Current Ratio, Quick Ratio, and Cash Ratio, in evaluating the financial performance of PT Kereta Api Indonesia (Persero) during the 2020–2024 period. This research employed a quantitative approach with a descriptive-comparative method. The data used were secondary data obtained from the annual financial statements of PT Kereta Api Indonesia (Persero) for the 2020–2024 period. The data were analyzed using financial ratio analysis, percentage trend analysis, descriptive statistics, normality tests, homogeneity tests, and One-Way ANOVA. The results show that all profitability and liquidity ratios experienced significant differences during the research period, with significance values below 0.05. Profitability ratios showed stronger recovery after the pandemic, as reflected in the improvement of GPM, NPM, ROA, and ROE. Meanwhile, liquidity ratios remained relatively fluctuating, particularly CR, QR, and CaR. These findings indicate that PT Kereta Api Indonesia (Persero) has improved its ability to generate profits, but still needs to strengthen current asset and cash management to maintain liquidity stability. The implication of this study highlights the importance of balancing profitability improvement strategies with liquidity management to support financial decision-making, operational efficiency, and the sustainable performance of public transportation enterprises.

Pengaruh Current Ratio, Debt To Equity Ratio, Dan Return On Equity Terhadap Harga Saham Melalui Dividend Payout Ratio Sebagai Variabel Intervening Fransiska Essar Triyadi; Riyanti Riyanti
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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The Effect of Current Ratio, Debt to Equity Ratio, and Return on Equity on Stock Price through Dividend Payout Ratio as Intervening Variables This study aims to empirically examine the effect of the Current Ratio (CR), Debt to Equity Ratio (DER), and Return on Equity (ROE) on stock prices, with the Dividend Payout Ratio (DPR) as an intervening variable. Using a quantitative approach, the study analyzes 10 food and beverage companies listed on the Indonesia Stock Exchange (IDX) during the 2019–2023 period. The sample was selected through purposive sampling based on specific criteria. The research utilizes secondary data obtained from the companies’ financial statements and stock market information. Data analysis was conducted using path analysis to test both direct and indirect relationships among variables, supported by Eviews software. The results indicate that, partially, ROE and DPR have a positive and significant effect on stock prices, suggesting that higher profitability and dividend distribution policies can increase firm value in the eyes of investors. Meanwhile, CR shows a negative and significant effect on stock prices, implying that excessively high liquidity may be perceived as inefficient asset management. On the other hand, DER does not have a significant effect on stock prices. The path analysis reveals that DPR effectively mediates the relationship between ROE and stock prices, meaning dividend policy strengthens the influence of profitability on stock value. However, DPR is not proven to mediate the effects of CR and DER on stock prices. These findings imply that profitability and dividend policy are key determinants of stock prices in the food and beverage sector.

Visual Media Based On Problem Based Learning Shapes The Curiosity Character Of PAI Students Rispah; Adi Rosadi; Isep Supriadi
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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VISUAL MEDIA BASED ON PROBLEM BASED LEARNING SHAPES THE CURIOSITY CHARACTER OF PAI STUDENTS The low level of students' curiosity character in Islamic Religious Education (PAI) learning at SMP Yasidik Parakansalak Sukabumi, with only 15% of students actively asking questions despite high cognitive scores, was the main problem of this study. This research aimed to describe the planning, implementation, evaluation, supporting and inhibiting factors, and the impact of applying visual media based on Problem Based Learning (PBL) on students' curiosity character. A qualitative approach with a case study type was employed. The research subjects included the PAI teacher, principal, curriculum vice principal, and eighth-grade students of class VIII-3. Data collection techniques included in-depth interviews, participant observation, and documentation study. The results showed that planning was carried out through five systematic stages; implementation took place in five phases with five strategic roles of visual media (attention trigger, collaboration catalyst, inquiry resource, presentation scaffold, reflection prompt); evaluation revealed an increase in asking activeness from 15% to more than 60%, improvement in question quality from factual to hypothetical-analytical, independent exploration initiative, equitable collaborative participation, and sustainability of curiosity outside the classroom. Supporting factors included teacher competence, principal support, student enthusiasm, a conducive environment, and availability of reference books; inhibiting factors included limited facilities, students' passive habits, teachers' tendency to return to lecturing, time management issues, and unequal parental support. The study concluded that the visual media-based PBL method effectively shapes students' curiosity character and has pedagogical and theological legitimacy as an implementation of Islamic values (tafakkur, ta'awun, muhasabah).

Pengaruh Model Cooperative Learning Tipe Jigsaw Berbantuan Media Audiovisual Terhadap Keterampilan Kolaborasi Siswa Hanifah; Elinda Rizkasari; Mukhlis Mustofa
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jmp.v14i02.276

THE EFFECT OF THE JIGSAW TYPE COOPERATIVE LEARNING MODEL ASSISTED BY AUDIOVISUAL MEDIA ON STUDENTS' COLLABORATION SKILLS The implementation of a less varied learning model causes students to tend to be passive, so their collaboration skills have not developed optimally. This condition is due to the dominance of conventional teacher-centered approaches and the limited use of learning media. This study was conducted to examine the effect of the Jigsaw type Cooperative Learning model that uses audiovisual media on the collaboration skills of fourth-grade students. The study used a quasi-experimental design with a one-group pretest-posttest approach. The research population was all fourth-grade students, totaling 42 students, with a final sample of 27 students selected using purposive sampling techniques. The results showed an increase in the average score from 63.14 in the initial observation to 75.62 in the final observation. The paired sample t-test results showed a calculated t value of 20.639 > table t = 2.056 at a 5% significance level, so H0 was rejected and Ha was accepted. The N-Gain test result of 0.36 also indicates an improvement in collaboration skills in the moderate category. The study results show that using the Jigsaw type Cooperative Learning model with audiovisual media significantly affects students' collaboration skills in science learning for fourth-grade students at SD Negeri Nayu Barat 1.

Pengaruh Influencer Marketing Dan Customer Engagement Platform Tiktok Terhadap Brand Loyalty Produk Scarlett Pada Gen Z Perempuan Di Jakarta Selatan Indah S. Hi. Kadam; Yuli Ardianto
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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THE INFLUENCE OF INFLUENCER MARKETING AND CUSTOMER ENGAGEMENT ON THE TIKTOK PLATFORM ON BRAND LOYALTY OF SCARLETT PRODUCTS AMONG FEMALE GEN Z IN SOUTH JAKARTA This study aims to analyze the influence of influencer marketing and customer engagement on the TikTok platform on brand loyalty toward Scarlett products among Gen Z female consumers in South Jakarta. The research applies a quantitative method with an explanatory approach. The sampling technique uses purposive sampling with a total of 100 female respondents from Gen Z who live in South Jakarta and have purchased Scarlett products. Data were collected through a questionnaire using a Likert scale. The analysis includes validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, coefficient of determination, as well as t-test and F-test. The results show that influencer marketing has a positive and significant effect on brand loyalty. Customer engagement also has a positive and significant effect on brand loyalty. In addition, influencer marketing and customer engagement simultaneously have a significant effect on brand loyalty toward Scarlett products among Gen Z female consumers in South Jakarta. This study concludes that effective influencer marketing strategies and high customer engagement can increase brand loyalty among Gen Z female consumers in South Jakarta toward Scarlett products.

Efektivitas Service Quality Promotor Terhadap Consumer Trust Dengan Consumer Satisfaction Sebagai Variabel Intervening Deli Julianti; Kokom Komariah; Resa Nurmala
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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THE INFLUENCE OF PROMOTERS' SERVICE QUALITY ON CONSUMER TRUST WITH CONSUMER SATISFACTION AS AN INTERVENING VARIABLE (A survey of K-Pop concert attendees in Indonesia in 2025) Indonesia's concert industry has experienced rapid growth; however, this expansion has not always been accompanied by an improvement in promoters' service responsibilities toward consumers. This study aims to analyze the effect of service quality on consumer trust with consumer satisfaction as an intervening variable among K-Pop concert attendees in Indonesia in 2025. A quantitative research design with a survey approach was employed. Data were collected online through the X platform targeting followers of the @starfess account, using purposive sampling, resulting in 168 respondents. Data analysis was conducted using Partial Least Square – Structural Equation Modeling (PLS-SEM) via SmartPLS. The findings reveal that: (1) service quality has a positive and significant effect on consumer satisfaction, with the tangibles dimension being the most dominant; (2) consumer satisfaction has a positive and significant effect on consumer trust, with benevolence emerging as the highest-loading dimension of consumer trust; and (3) consumer satisfaction fully mediates the relationship between service quality and consumer trust, indicating that service quality alone cannot directly build audience trust and must first generate satisfaction. This study addresses a gap in the literature within the entertainment industry context, while also providing practical implications for K-Pop concert organizers in Indonesia on leveraging service quality as a foundation for building consumer trust.

Efektivitas Social Media Marketing Terhadap Repurchase Intention Dengan Customer Satisfaction Sebagai Variabel Intervening Illa Mutiara; Kokom Komariah; Faizal Mulia Z
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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THE EFFECTIVENESS OF SOCIAL MEDIA MARKETING ON REPURCHASE INTENTION WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE (A Study on Followers of @GenshinImpactID on X Social Media Platform) This research is motivated by the increasing use of social media as a digital marketing tool in the online gaming industry. Through social media, companies are able to build interactive communication with consumers and enhance customer satisfaction in order to encourage repurchase intention. One of the digital marketing strategies implemented is social media marketing through the @GenshinImpactID account on X social media platform. The increasingly competitive gaming industry requires companies to create marketing strategies that are capable of maintaining customer loyalty through user experience and satisfaction. This study aims to analyze the effect of social media marketing on repurchase intention with customer satisfaction as an intervening variable among followers of the @GenshinImpactID account on X social media platform. This study employed a quantitative method with an associative approach. The sampling technique used was purposive sampling with a total of 180 respondents who were followers of the @GenshinImpactID account and had previously made top-up purchases in the Genshin Impact game. Data analysis was conducted using the Structural Equation Modeling-Partial Least Square (SEM-PLS) method with the assistance of SmartPLS 4 software. The results showed that social media marketing has a significant effect on customer satisfaction, customer satisfaction has a significant effect on repurchase intention, and customer satisfaction is able to mediate the effect of social media marketing on repurchase intention among followers of the @GenshinImpactID account on X social media platform.

Pengaruh Islamic Work Ethic Dan Ethical Leadership Terhadap Peningkatan Kinerja Pegawai Lazismu Sumatera Utara Riska Veronika; Yusrizal; Tri Indah Fadhila Rahma
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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THE INFLUENCE OF ISLAMIC WORK ETHIC AND ETHICAL LEADERSHIP ON IMPROVING THE PERFORMANCE OF LAZISMU EMPLOYEES NORTH SUMATRA This study aims to investigate the relationship between Islamic work ethics and ethical leadership with the goal of discovering any synergistic impacts on organisational performance. The study's premise is that moral and religiously grounded leadership principles, as well as the application of ethical standards, can improve the performance of an organization's human resource department. Multiple linear regression analysis was the quantitative tool of choice for the researchers in this investigation. Questionnaires were distributed to the research facility's staff. Instrumental testing made use of validity and reliability tests, while classical assumption testing included heteroscedasticity and multicollinearity. Our hypothesis testing was conducted in SPSS version 27, where the t-test, F-test, and coefficient of determination (R³) were employed. The study's results indicate that partially Islamic work ethics have a positive impact on employee performance, as seen by a computed t-value of 5.411 > 2.036 and a significance level of 0.000 < 0.05. The computed t value of 2.798 > 2.036 and a significance level of 0.009 < 0.05 show that the Ethical Leadership variable has a positive and significant impact on Employee Performance. A computed F value of 49.991 (higher than 3.295) and a significance level of 0.000 (lower than 0.05) suggest that both variables have a substantial effect on Employee Performance. The R2 value of 0.563 indicates that these two factors account for 56.3% of the variation in worker output. This study's findings support the idea that ethical leadership and Islamic principles in the workplace can increase output. Therefore, it is imperative that companies prioritise Islamically-based leadership practices and actively seek to cultivate an Islamic work culture.

Pengaruh Struktur Modal, Likuiditas, Dan Pertumbuhan Penjualan Terhadap Profitabilitas Pada PT Indofood Sukses Makmur Tbk Periode 2015-2024 Ardya Pramesty; Roy Prakoso
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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EFFECT OF CAPITAL STRUCTURE, LIQUIDITY, AND SALES GROWTH ON PROFITABILITY AT PT INDOFOOD SUKSES MAKMUR TBK PERIOD 2015-2024 Profitability is one of the main indicators in assessing the success of a company in making a profit. The company's ability to manage capital structure, maintain liquidity, and increase sales growth is suspected to be a factor that affects the level of profitability. This study aims to analyze the effect of capital structure, liquidity, and sales growth on profitability at PT Indofood Sukses Makmur Tbk period 2015-2024. The study used an associative quantitative approach with secondary data in the form of annual financial statements of PT Indofood Sukses Makmur Tbk during the period 2015-2024. The analysis technique used is multiple linear regression with Ordinary Least Squares (OLS) method through the help of SPSS, preceded by classical assumption test which includes normality test, multicollinearity, heteroscedasticity, and autocorrelation. The results showed that partially the capital structure proxied by Debt to Equity Ratio (DER) had a negative and significant effect on profitability, liquidity proxied by Current Ratio (CR) had no significant effect on profitability, while sales growth proxied by Sales Growth (SG) had a positive and significant effect on profitability. Simultaneously, capital structure, liquidity, and sales growth significantly affect profitability with a calculated F value of 8.629 and significance of 0.014. Adjusted R Square value of 0.718 indicates that the three variables are able to explain 71.8% variation in profitability, while the remaining 28.2% influenced by other factors outside the study. This finding shows that optimal capital structure management, balanced liquidity, and sustainable sales growth play an important role in improving the company's profitability.

Home Page

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Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Yudhie Suchyadi

Contact Email
yudhie@unpak.ac.id

Phone
+6287770220700

Journal Mail Official
jmp-pasca@unpak.ac.id

Editorial Address
Gedung Sekolah Pascasarjana, Universitas Pakuan Jl. Pakuan No 01, Kel. Tegallega, Kec. Kota Bogor Tengah Kota Bogor - 16143 Indonesia

Location
Kota bogor,

Jawa barat

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Yudhie Suchyadi

Contact Email yudhie@unpak.ac.id

Phone +6287770220700

Journal Mail Official jmp-pasca@unpak.ac.id

Editorial Address Gedung Sekolah Pascasarjana, Universitas Pakuan Jl. Pakuan No 01, Kel. Tegallega, Kec. Kota Bogor Tengah Kota Bogor - 16143 Indonesia

Location Kota bogor, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Yudhie Suchyadi

Contact Email
yudhie@unpak.ac.id

Phone
+6287770220700

Journal Mail Official
jmp-pasca@unpak.ac.id

Editorial Address
Gedung Sekolah Pascasarjana, Universitas Pakuan Jl. Pakuan No 01, Kel. Tegallega, Kec. Kota Bogor Tengah Kota Bogor - 16143 Indonesia

Location
Kota bogor,

Jawa barat

INDONESIA