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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1,262 Documents
 122   123   124   125   126 
ANALISIS KUALITAS PELAYANAN PADA TRANSPORTASI PUBLIK “SI BENTENG” DI KOTA TANGERANG: (Studi Kasus: Trayek AP 1-03 Situ Bulakan Periuk - Gerbang Taman Cibodas) Marthalina, Grecia Lusiana; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p803-812

Abstract

Public transportation will connect people to various public sectors, therefore the implementation of public transportation plays an important role in encouraging community mobility, especially in urban areas. A city in Indonesia that regulates its own transportation is Tangerang City. By launching Angkot Si Benteng, the Tangerang City government became the only local government in Banten Province that regulates its own public transportation. Tangerang City Mayor's Regulation (PERWALI) No. 26/2020 stipulates that this regulation is managed by PT Tangerang Nusantara Global as the BUMD of Tangerang City. In its implementation, there are several problems, such as the long time to wait for angkot to arrive, Si Benteng angkot not operating during operational hours, and passengers being picked up and dropped out of place. This research analysis is based on the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015 concerning Minimum Service Standards for Transportation of Persons by Public Motorized Vehicles on Tracks consisting of security, safety, comfort, affordability, equality and regularity. This research uses quantitative methods and descriptive approaches, with data collection techniques through questionnaires, observations, literature reviews and interviews. The results of this study showed that the overall quality of service of Angkot Si Benteng AP 1-03 in Tangerang City can be categorized as very good with a total percentage of 83.96%, while the percentage value on each indicator is security of 89.6%, safety of 84.6%, comfort of 84.2%, affordability of 94.4%, and regularity of 73.12%.
Implementasi Program Wisata Pantai Karangjahe Di Desa Punjulharjo Kecamatan Rembang Kabupaten Rembang Annafi, Zahra; Megawati, Suci
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p813-824

Abstract

Tourism is one of the largest contributors to revenue that can help improve the economy from regional to national. Utilization and development of tourism potential can be used to increase regional economic income. In addition, tourism can create new jobs, drive the creative economy and open up opportunities for local businesses to grow. In 2018, the Rembang Regency Government continued to encourage villages to develop the potential of their tourism villages. Of the existing tourist villages in Rembang Regency, the one with the highest number of visitors is Punjulharjo Village with Karangjahe Beach Tourism as its main attraction. For this reason, this study discusses the implementation of the tourism village program in order to improve the community's economy in Punjulharjo Village, Rembang District, Rembang Regency. The purpose of this research is to describe the implementation of Karangjahe Beach Tourism Program in Punjulharjo Village. This type of research is descriptive with a qualitative approach. The focus of this research is the implementation of Karangjahe Beach Tourism Program in Punjulharjo Village which is reviewed using the theory of policy implementation according to Van Meter and Van Horn. Data collection techniques were conducted through observation, interviews, and documentation. The method used in this research is descriptive method. The results of the research are the implementation of the tourism village program, especially in Karangjahe Beach tourism, has been carried out well, the economic condition of the community has increased. In management, there are still obstacles, namely in the human resources development section and infrastructure facilities that need to be improved. Based on the research results, suggestions that can be given are 1) It is expected to create a culinary tourism area for specialty foods and drinks, 2) It is expected that the manager will increase the number of trash cans and emphasize cleanliness, 3) It is expected to pay more attention to the selfie spot facilities.
Implikasi Dampak Platform (Jalak Loewe) Dalam Penanganan Jalan Rusak Pada Unit Dinas Pekerjaan Umum Bina Marga Provinsi Jawa Timur Dewi, Deby Cintia; Megawati, Suci
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p825-836

Abstract

The Dinas Pekerjaan Umum Bina Marga Province Jawa Timur has created an innovative public service for complaints about damaged roads, namely the Damaged Roads Self Report (Jalak Loewe) application. The positive impact of this application is that handling that was previously manual can be done online so that it can be more effective and efficient. However, the negative impact of the application being implemented is that there are still several problems related to the application, such as the application having errors when logging in, there is no information regarding provincial authority routes and socialization is considered to be lacking. People only need to download this platform on the Google Play Store, then enter their email for registration and add a photo and street address which will be reported, then the complaint will be immediately handled by the department within 1 x 24 hours. According to Indrajit, digitalization of services is defined as a new interaction mechanism (modern era) between the government and the community and other interested groups or stakeholders, namely involving the use of information technology (the internet) with the aim of improving the quality of ongoing services. The research results show that this application has been successful in dealing with damaged roads in the East Java region, although its implementation is still not optimal. This research method uses a qualitative descriptive method. Based on the research results, the suggestions that researchers can give are: 1) It is hoped that they can add information to the provincial authority road menu. 2) It is hoped that they can provide outreach through other social media. 3) It is hoped that they can increase the budget to improve the application system. 4) It is hoped that they can increase employee response.
ELECTRONIC INITIAL PUBLIC OFFERING (E-IPO) SEBAGAI INOVASI DALAM PENAWARAN UMUM DI BURSA EFEK REGIONAL JAWA TIMUR Wijaya, Ade Naufit; Tauran, Tauran
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p837-848

Abstract

Dalam rangka mewujudkan sistem pelayanan publik yang transparan dan efisien, Bursa Efek Indonesia meneribitkan sistem layanan Electronic Initial Public Offering sebagai bentuk fitur penawaran umum terhadap perusahaan yang akan hadir di bursa saham indonesia. Tujuan penelitian ini adalah untuk menndeskripsikan inovasi layanan Electronic Initial Public Offering. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Sumber data penelitian ini adalah pegawai Bursa Efek Regional Jawa Timur. Penelitian ini menggunakan teori pembentukan inovasi dengan indikator Governance and innovation, Sources of Ideas for innovation, Innovation culture, Cappabilites and Tools, Objectives, Outcomes,Drivers, and Obstacles, Collecting Inovation Data For Single Innovations. Hasil penelitian ini menunjukkan bahwa dari aspek Governance and innovation telah berjalan seusai dengan SOP perundang-undangan dalam mengelola sistem layanan E-IPO, dari aspek Sources of Ideas for innovation layanan ini berasal dari kolom kritik pada website, POJK No 41 Tahun 2020, dari aspek Innovation culture menambah proses penawaran umum secara online, dari aspek Cappabilites and Tools para pegawai BEI memiliki sertifikasi profesi, dari aspek Objectives, Outcomes, Drivers and Obstacles untuk memperbesar partisipasi para investor, dari aspek Collecting Inovation data for single Innovations pihak BEI bekerja sama dengan kominitas saham pada universitas dan Jawa Timur. Adapun saran dari penitian ini adalah agar pihak Bursa Efek perlu membuat regulasi terhadap jadwal perusahaan yang akan IPO serta mengembangkan layanan website menjadi aplikasi agar mudah dijangkau kembali oleh para pengguna.
KAJIAN OPTIMALISASI PELAYANAN ONLINE BERITA DESO DAN ADMINISTRASI BERBASIS ELEKTRONIK GOVERNMENT DI KECAMATAN PLOSO DAN KABUPATEN JOMBANG Girsang, Kevin Crhistoper; Fanida, Eva Hany
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p849-856

Abstract

SABDOPALON E-Office application is one of the innovations based on Electronic Government that was deliberately created to improve the public services of the Jombang Regency government and to realize Jombang Regency as a Smart City so as to reflect the effective and efficient services of the village government. However, in the implementation of this application there are still obstacles such as, often experiencing lagging on the server on the website, so the application of services submitted by the community has a slight delay. The purpose of this study was to describe the SABDOPALON E-Office application in Kebon Agung Village, Ploso District, Jombang Regency. The method used is a qualitative descriptive method. The focus of this study used E-Gov success factors according to (Ishengoma, Mselle, Mongi, 2019). The research method used is descriptive with a qualitative approach. The study was conducted in Kebonagung Village using observation techniques, interviews, and documentation. This study uses narrative analysis techniques including data collection, data reduction, data presentation and conclusion drawing. The results of the study showed that the implementation of SABDOPALON E-Office application can be said to be going well. However, there are still some obstacles that need to be corrected, such as lagging on the website server so that the requested services often experience delays, lack of socialization about the SABDOPALON E-Office application. Based on the results of the research, suggestions that can be given are 1) The need for efforts from the Kebonagung Village Government in providing population data in the form of data encryption so that information in the form of population data is more secure and guaranteed 2) The need to increase server capacity on the website of the E-Office application SABDOPALON 3) The need to have data backup or data backup 4) The need to add as many employees as one person
ANALISIS PEMBENTUKAN KERJASAMA ANTAR DAERAH: SEBUAH STUDI EFFEKTIVITAS KOORDINASI BAKORWIL BOJONEGORO DALAM INISIASI SEKRETARIAT BERSAMA GREBANG RATUBANGNEGORO KERTOWILANGAN Memorial, Moch. Bianda Kim; Ma'ruf, Muhammad Farid
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p857-870

Abstract

Inter-regional cooperation is an effort by two or more regions to achieve common goals in accordance with needs. Bakorwil Bojonegoro initiated the formation of collaboration between eight regencies/cities within its working area, plus three bordering regencies, thus forming the acronym Grebang Ratubangnegoro Kertowilangan. However, in this collaboration there is a problem regarding the length of time for establishing this joint secretariat so that the Grebang Ratubangnegoro Kertowilangan Cooperation has not yet started. This delay means that districts/cities cannot implement cooperation with a legal umbrella. This research aims to find out, describe and analyze Bakorwil Bojonegoro in coordinating the formation of cooperation between the Grebang Ratubangnegoro Kertowilangan regions and its obstacles. This research method uses a qualitative approach with content and discourse analysis techniques. In this research, the instrument was developed from Hasibuan's theory (2011) by sharpening the factors that influence coordination, namely unity of action, communication, division of work, discipline. The research findings produced during the analysis are: (1) there are obstacles in the formation of a joint secretariat where officials at the district/city government level have their own activities, (2) there are differences in signing procedures to the regent/mayor, (3) Change of officials during the secretariat formation meeting together and officials asked for time to review. Judging from these obstacles, the suggestions from the researchers are (1) Each district/city can be more aware of the importance of this collaboration, (2) Every meeting of the Bojonegoro Bakorwil collaboration activity can be more reminded that all activities must be carried out in accordance with the agreement, (3) Bojonegoro Bakorwil can remind the relevant officials more frequently whenever there are activities to form inter-regional cooperation, (4) Every time a regency/city official changes, the old official informs the new official about the Grebang Ratubangnegoro Kertowilangann inter-regional cooperation so that it is implemented more optimally.
PROGRAM KELUARGA BERENCANA: STUDI IMPLEMENTATIF TERHADAP PENDEKATAN KOMUNIKASI PUBLIK "EDWARD III" DI KOTA KEDIRI Ibad, Dimas Atoul; Megawati, Suci
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p871-878

Abstract

TRANSFORMASI LAYANAN ADMINISTRASI DIGITAL: SEBUAH KAJIAN INOVASI TEKNOLOGI PENCATATAN SIPIL “KNG” KLAMPID NEW GENERATION DI KOTA SURABAYA Dalilah, Camilla; Fanida, Eva Hany
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p879-890

Abstract

The Surabaya City Department of Population and Civil Registration presents a digital innovation inpopulation and civil registration administration services through an application named "KNG" or "KlampidNew Generation". However, in its implementation, several issues were identified, such as unclear installationprocesses that frequently change and limited accessibility for residents outside Surabaya. This study aims todescribe the use of the application in providing population and civil registration services through the KNGapplication. The research method used is descriptive with a qualitative approach. The focus of this study isbased on the digital innovation strategy framework by Nylén and Holmström (2015). The research wasconducted at the Surabaya City Department of Population and Civil Registration using interview,observation, and documentation techniques. This study employs narrative analysis techniques, including datacollection, data reduction, data presentation, and drawing conclusions. The results show that users aresatisfied with the simple and easy-to-understand interface of the KNG application. KNG application offersvalue propositions with bundled services and clear task distribution. Continuous improvement inunderstanding and teamwork in evaluating the KNG application, along with improvisation and coordinationamong staff, ensures the optimal use of KNG application. Based on the research findings, the followingsuggestions are made: 1) There should be clarity regarding other versions of KNG, including mobileapplication versions that can be installed on Android and iOS systems. 2) Residents outside Surabaya shouldbe granted access to certain features available in the KNG application.
KAJIAN KUALITAS PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (STUDI PADA MALL PELAYANAN PUBLIK KABUPATEN SIDOARJO Fani, Amrul; Eprilianto, Deby Febriyan
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p891-902

Abstract

The government is responsible for providing public services as an effort to fulfill the needs of thecommunity in the context of state life. Through various institutions that have been formed according totheir functions, the government tries to improve the welfare of the people for which it is responsible. Factsprove that public services in Indonesia still have several shortcomings and ignore their responsibilities inserving the community. Therefore, in this research, researchers are interested in examining public servicesin Sidoarjo Regency as a Public Service Mal which is famous for services that continue to innovate. Thisresearch uses a descriptive qualitative research method. Researchers collected data through a process ofobservation, interviews and documentation. This research found that the results of public services carriedout by employees at the Sidoarjo Regency Public Service Mal in the transparency indicator were that theapplicable SOPs were not clear, namely that the SOPs were only available on the website so that olderpeople were confused about looking for SOPs for making resident documents, accountability indicatorswere in accordance with services that prioritize the community and follow the rules of the Ministry of HomeAffairs, participatory indicators are good because providing good services makes people participate inmaking citizenship documents, conditional indicators still have shortcomings because the service stillprioritizes people in the disability group rather than regular people, indicators of equal rights are still thereare shortcomings because the service often carries out queue breaking so that the queue does not match theserial number obtained, the indicator of suitability of rights and obligations is good because there is acomplaint and question and answer service so that the public can easily get information in makingpopulation documents
POSYANDU STUNTING DI PUSKESMAS NGAGEL REJO: SEBUAH STUDI EVALUASI PROGRAM DI DALAM PENGURANGAN ANGKA PREVALENSI STUNTING Permatasari, Rachmadita Evi; Oktariyanda, Trenda Aktiva
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p903-910

Abstract

Stunting is a chronic nutritional problem caused by a lack of nutritional intake, especially during the first 1000 days when a baby is born, resulting in impaired growth in children. Many toddlers in Ngagel Village tend to lose weight, this is due to congenital diseases and lack of nutrition in toddlers. This condition is thought to be due to the low economic condition of the parents of toddlers due to the current economic uncertainty. Based on the problems and conditions experienced in the Wonokromo area, the Ngagel Rejo Community Health Center created an innovation which became a superior program, namely: Posyandu Stunting with the aim of reducing the prevalence rate of stunting in Ngagel Village. This type of research is qualitative research with a descriptive analytical approach that refers to the program evaluation model. The analysis technique used uses content analysis and discourse analysis. Data collection was carried out using observation, interviews and documentation techniques. The research findings show that (1) the Ngagel Rejo Community Health Center does not have a long-term plan related to Posyandu Stunting that has been formulated, (2) the Ngagel Rejo Community Health Center has carried out all activities related to efforts to reduce stunting in toddlers in Ngagel Village, (3) There are differences in toddler data stunting from the Ngagel Rejo Community Health Center and the Surabaya City Health Service. The author's recommendations that can be used as input from the results of this research are (1) To achieve zero growth stunting, the Ngagel Rejo Health Center needs a long-term plan related to Stunting Posyandu, (2) So that there are no differences in data from the Ngagel Rejo Health Center and the Health Service, it is important to provide an application or website that contains accurate stunting data.

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