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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1,262 Documents
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KAJIAN APLIKASI E-GOVERNMENT DALAM PENERAPAN IDENTITAS KEPENDUDUKAN DIGITAL DI KOTA SURABAYA (STUDI KASUS KECAMATAN SEMAMPIR) Wati, Lisa Sintha; Pradana, Galih Wahyu
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p563-572

Abstract

PANRB Ministerial Regulation No. 91 of 2021 provides guidance on public service innovation within ministries or institutions, local governments, BUMN, and BUMD. One example of innovation in the realm of e-government in Indonesia today is the change from Electronic KTP to Digital KTP. The change from KTP-El to Digital KTP is accompanied by a considerable financial increase because it is no longer necessary to produce or distribute KTP blanks. The purpose of innovation is to increase the reliability and security of data collection while improving public services, namely making it easier for people to carry digital ID cards and update in real time, the purpose of this research is to find out the Implementation of E-government through the Implementation of the Digital Population Identity Application Program in Semampir District because it is one of the most populous sub-districts with the lowest IKD activation. The research method used is descriptive with a qualitative approach, based on the identification of success factors for e-government implementation according to Maulidhia, J. P. (2020). Data analysis techniques include data collection, data reduction, data presentation, and conclusion drawing. The results of the study, the role of the leader has been carried out well, so that employees feel responsible for their duties. Stakeholders, Semampir Sub-district has collaborated with the government sector quite well but with the private sector has not been able to work together. In terms of human resources, service employees are very adaptable to technology, financial resources, Semampir Sub-district proposes a budget related to wifi and computer maintenance, technology and information are needed to add SIAK computers to reduce long queues for IKD activation, in terms of the process of implementing e-government through digital population identity in Semampir Sub-district has an evaluation of the challenges faced and effective strategies to overcome them, in terms of goals and values need to consider the maximum benefits for all communities, in terms of regulations and government policies are quite responsive regarding questions about regulations.
INOVASI APLIKATIF PEMANFAATAN PLATFORM KLAMPID NEW GENERATION DALAM MENJAMIN KUALITAS LAYANAN ADMINDUK DI KOTA SURABAYA Thoyyibah, Roihatut; Eprilianto, Deby Febriyan
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p585-596

Abstract

The Population and Civil Registration Office of Surabaya City created the Klampid New Generation innovation to facilitate administrative services for the community, which can be accessed independently or with assistance from District and Village operators. However, independent submissions are still quite low because people do not understand how to operate it and people are still comfortable making submissions through intermediaries of District and Village operators. This study aims to analyze the quality of population administration services through the KNG application. The research method used is descriptive with a qualitative approach, based on six dimensions of e-Government service quality (E-GovQual) from Papadomichelaki and Mentzas (2012) namely ease of use, trust, environmental interaction functions, reliability, content and appearance, and citizen support. Data analysis techniques include data collection, data reduction, data presentation, and conclusion drawing. The results showed that ease of use was met quite well with a simple and memorable website structure, although information on document requirements was not yet available. Trust is fulfilled quite well with adequate privacy and security protection, although without written consent. The interaction function of the environment shows adequate form filling assistance, but the online response format is missing. ervice reliability is met with good accessibility and timeliness of delivery. Website content and appearance are simple and easy to use, although information on requirements is not available in every menu. Citizen support showed responsive and knowledgeable staff, but contact information could be improved. The research suggests adding document requirement information in each menu and contact information, registering the application in the playstore and appstore, providing written consent for users, and updating the appearance of the application to improve the effectiveness and efficiency of KNG services.
PENGARUH PARTISIPASI MASYARAKAT TERHADAP KUALITAS DATA DAFTAR PEMILIH TETAP PEMILU 2024 DI KOTA SURABAYA Ningrum, Dewi Widya; Ma'ruf, Muhammad Farid
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p573-584

Abstract

Keberhasilan pemilihan umum tidak terlepas dari adanya partisipasi masyarakat yang berdampak pada kualitas pemutakhiran data pemilih yang akurat. Surabaya menjadi kota dengan DPT terbanyak di Jawa Timur yakni 2.218.586 orang. Kondisi di lapangan, seringkali dijumpai masyarakat yang kurang kooperatif dalam pemutakhiran data pemilih. Penelitian ini bertujuan untuk mengukur pengaruh partisipasi masyarakat terhadap kualitas data DPT Pemilu 2024 di Kota Surabaya. Dalam penelitian ini, partisipasi masyarakat dianalisis berdasarkan pendapat dari Cohen dan Uphoff dalam Siti Irine (2009) meliputi participation of decision making, participation in implementation, participation in benefit, dan participation in evaluation. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis data menggunakan software Smart PLS 3.0. Pengumpulan data penelitian ini melalui penyebaran kuesioner dengan sampel yang dipilih menggunakan teknik simple random sampling yakni sebanyak 100 responden dari DPT Pemilu Kota Surabaya. Temuan dari penelitian ini menghasilkan nilai r-square sebesar 0,785 dan f-square sebesar 3,643 yang menandakan adanya pengaruh variabel partisipasi masyarakat terhadap peningkatan kualitas data DPT Pemilu. Dalam penelitian ini, rekomendasi yang diusulkan oleh peneliti ialah masyarakat kota Surabaya harus lebih bersikap inisiatif, kooperatif, dan solutif terhadap pemutakhiran data pemilih di Pemilu atau Pilkada di masa mendatang.
Penerapan Platform Sistem Unggah Hitung Data Kinerja (SUHITA) Untuk Menunjang Kinerja Pemerintah Berbasis Teknologi Inovasi di Kabupaten Mojokerto Dewantari, Dewantari; Fanida, Eva Hany
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p607-618

Abstract

The implementation of a performance management system allows government organizations to manage employee performance from the planning, monitoring, to performance evaluation stages in an accountable and transparent manner. As an organization that plays a role as an ASN management organizer, BKPSDM Mojokerto District launched a performance management innovation. Suhita (Performance Data Count Upload System) is a website-based e-performance innovation that is useful as a facility for ASN in Mojokerto Regency Government in conducting performance planning to performance evaluation in a transparent and accountable manner. This study aims to describe how Suhita e-performance innovation in BKPSDM Mojokerto Regency. This research uses descriptive research with a qualitative approach. The focus of the research uses the theory of innovation success factors according to Luky (2019). The results showed that e-performance innovation through the Suhita website has not run optimally. In human resource indicators, leaders play a key role in encouraging and directing innovation. In technology indicators, the website used has a fairly high complexity. In organizational indicators, the implementation of innovation has been planned, organized, moved and controlled. In behavioral indicators, BKPSDM Mojokerto Regency has not succeeded in fostering the perception of ease of use of Suhita innovation. On the user satisfaction indicator, performance management innovation through the Suhita website only provides satisfaction for some users with certain positions. In the net benefit indicator, the net benefits of implementing this innovation are felt more by users with the position of personnel manager and performance appraiser. The suggestions that can be given include: 1) provide training for the innovation management team, especially innovation operators, 2) hold socialization with the target of all Suhita innovation users, 3) periodic coaching and evaluation, 4) simplify the appearance and Suhita website.
Kajian Komunikasi Publik Dalam Rangka Menigkatkan Layanan Administrasi Kependudukan Dengan Media Anjungan Dukcapil Mandiri Di Kota Madiun Ashila, 'Alya Yusfani; Prabawati, Indah
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p597-606

Abstract

Public communication aims to build community participation in improving population administration services. Madiun City Dukcapil has an innovation in the field of population administration, namely the Independent Dukcapil Platform. Anjungan Dukcapil Mandiri Madiun City is located in the city center which is crowded with visitors. Although it is located in the city center, many people do not know the existence of the machine. This research is formed from the concept of four variables that play an important role in achieving successful implementation by George C. Edward III, namely communication, resources, disposition or attitude, and bureaucratic structure. A qualitative approach with discourse and content analysis techniques is the method in this research. The result of this research is that Dukcapil Madiun City has not conducted public communication optimally due to uneven socialization. The resource variable also found a slow response from the call center admin. Another finding is that the Anjungan Dukcapil Mandiri machine is often erroneous when used. In this study, recommendations that can be conveyed in improving this service, namely making socialization standards for the village, conducting periodic checks on the machine, and using automatic messages for the call center.
Strategi Pelayanan Pelatihan Kontrasepsi Pada Program Keluarga Berencana di Badan Kependudukan dan Keluarga Berencana Nasional Provinsi Jawa Timur Khofifah, Nor; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p631-646

Abstract

Contraceptive services are one of the efforts in the Family Planning (KB) program. The family planning program was formulated to overcome several population problems in Indonesia, including the still high maternal and infant mortality rates, decreased use of contraception, low public understanding of reproductive health and the need for family planning which has not been properly served. BKKBN East Java Province through the 2020-2024 Strategic Plan (Renstra) provides contraceptive training services. This research aims to analyze the East Java Province BKKBN in contraceptive training services for midwives. Researchers used descriptive qualitative research methods with data collection methods through observation, interviews, documentation and literature study. The focus of this research uses the theory of training program strategy stages according to Widiastri (2019) which consists of four (4) indicators, namely the program planning process, training program process, evaluation and monitoring. The results of the research explain that the strategy used by the East Java Province BKKBN, seen from the indicators of the program planning process, has been carefully prepared through preparatory meetings, in the indicators the East Java Province BKKBN training program process is running smoothly and structured, then the evaluation indicators are that there are several obstacles during contraceptive training namely that there are still midwives who are less skilled when practicing services, the website used is less than optimal and the East Java Province BKKBN monitoring indicators can provide insight regarding the importance of contraceptive use. The suggestions that researchers give in this study are 1) BKKBN East Java Province to be more aggressive in disseminating information about Family Planning, 2) make assessment sheets transparently and 3) be able to develop learning media used during contraceptive training.
Kajian Pusat Pembelajaran Keluarga (Puspaga) : Sebuah Program Penanggulangan Pergaulan Bebas di Kecamatan Tambaksari Kota Surabaya Prameswari, Pradiptia Dwi Ayu; Rahaju, Tjitjik
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p647-656

Abstract

The implementation of the Family Learning Center Program (Puspaga) is inseparable from the implementation of policies supervised by the Office of Women's Empowerment and Child Protection as well as Population Control and Family Planning. Puspaga is a form of prevention service under the coordinator of Surabaya City DP3APPKB as a form of state concern in improving family life and resilience through education/parenting programs, child protection skills, the ability to increase children's participation in the family and the implementation of counseling programs for children and families. The purpose of this study is to describe the implementation of the Puspaga program in Tambaksari District, Surabaya City. This type of research is descriptive qualitative, which is analyzed with several policy indicators according to George Edward III consisting of communication, resources, disposition, and bureaucratic structure. The subject of this study was DP3APPKB Surabaya City and additional data were obtained from Surabaya City residents who received the program. This research was conducted in DP3APPKB and Tambaksari District, Surabaya City with observation, interview, and documentation techniques. Analyzed by collecting data, reducing data, presenting data and drawing conclusions sourced through primary data and secondary data. The results of the study show that communication between DP3APPKB and policy implementers and the community in program delivery is clear, but for human resources from program implementers are still limited and lack of budget, lack of community participation in participating in Puspaga program socialization activities. Based on the results of the study, suggestions that can be given by researchers in the implementation of the Puspaga program are 1) The delivery of the Puspaga program related to adolescent promiscuity has not been prioritized. 2) Increase the number of human resources implementing the Puspaga program. 3) The role of the community in implementation needs to be improved.
Inovasi Pelayanan Publik Melalui Aplikasi Berbasis Website Link and Match ASSIK (Arek Suroboyo Siap Kerjo) di Dinas Perindustrian dan Tenaga Kerja Kota Surabaya Novanti, Hany Dwi; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p619-630

Abstract

This research aims to provide a description and analysis of the innovation of the ASSIK link and match website application at the Surabaya City Industry and Labor Office. The type of research used in this study is descriptive with a qualitative approach. This research focuses on measuring public service innovation, including governance and innovation, innovation idea sources, innovation culture, capabilities and tools, goals, outcomes, drivers, and barriers, and the collection of innovation data for single innovations. Data collection techniques used in research include interviews, documentation, and observations. Research results show that from several indicators of innovation success, this ASSIK application has been implemented well, but there are still several problems regarding ISO-certified management systems and application procedural technical constraints, as evidenced by community complaints about bug and error systems, slightly less efficient features, and less attractive application design. However, not a few people in Surabaya have been helped and made easier by the innovation of this ASIK application, so that they can get a job through the ASIK application. Between 2022 and 2023, the city's TPT decline was 0.86%, which showed a decrease in the Surabaya City TPT rate, which partly came from the ASSIK application program and contributed to reducing the number of unemployed people in Surabaya. Although the TPT figures have not shown a significant decline, this has shown a good contribution and will continue to be implemented until the city of Surabaya becomes unemployment-free. Keywords: Innovation, ASSIK, Unemployment
Efektivitas Pelayanan Keluarga Sejahtera Melalui Website Siap Bahagia di Perwakilan BKKBN Provinsi Jawa Timur Nipfasari, Selvia; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p657-666

Abstract

The aim of this research is to determine the effectiveness of online family welfare services through the Siap Bahagia website developed by the East Java Provincial Representative of BKKBN. The Covid-19 pandemic has hindered offline family welfare services, affecting vulnerable families in East Java. To address this challenge, the East Java Provincial Government, through BKKBN East Java, developed the Siap Bahagia online service to enhance family welfare services. This study employs a qualitative method using website effectiveness theory measured based on performance, information, and economy indicators. The results of this research indicate that the effectiveness of the Siap Bahagia website is still low due to the limited number of visitors, lack of socialization, slow counselor responses, technical disruptions, and lack of variety and updates in articles. However, the website still provides benefits as it is accessible online and free of charge. This research recommends increasing socialization efforts, improving website security, speeding up counselor responses, and routinely updating article content by BKKBN East Java.
INOVASI APLIKASI JATIM ONLINE SINGLE SUBMISSION (JOSS) DALAM MENINGKATKAN PENANAMAN MODAL DAN PELAYANAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI JAWA TIMUR Febriani, Alycia Putri; Tauran, Tauran
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p667-680

Abstract

Jatim Online Single Submission (JOSS) merupakan program layanan sistem elektronik terintegrasi yang dikelola Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Jawa Timur dengan tujuan meningkatkan pelayanan investasi di Jawa timur. Penelitian ini bertujuan untuk mendeskripsikan implementasi program layanan Jatim Online Single Submission oleh DPMPTSP Provinsi Jawa Timur. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Adapun fokus pada penelitian ini didasarkan pada teori model implementasi menurut Donald S. Van Meter dan Carl E. Van Horn, yakni enam variable yang berpengaruh terhadap keberhasilan implementasi kebijakan yang meliputi (1) standar dan tujuan kebijakan (2) Sumber daya kebijakan (3) karakteristik agen pelaksana (4) komunikasi antar organisasi (5) disposisi implementor (6) kondisi lingkungan sosial, ekonomi dan politik. Hasil penelitian menunjukkan bahwa program layanan ini telah berjalan dengan baik. Namun, terdapat beberapa tantangan harus dibenahi seperti kurangnya literasi digital masyarakat dan belum optimalnya pelaksanaan sosialisasi program layanan JOSS. Penelitian ini memberikan saran bagi DPMPTSP Provinsi Jawa Timur untuk memaksimalkan sosialisasi program layanan JOSS kepada masyarakat terutama pelaku usaha termasuk melalui sosial media yang dinilai lebih efektif. Abstract East Java Online Single Submission (JOSS) is an integrated electronic system service program managed by the One Stop Investment and Integrated Services Office (DPMPTSP) East Java Province to improve investment services in East Java. This research describes the implementation of the East Java Online Single Submission service program by DPMPTSP East Java Province. This research uses a qualitative approach with a descriptive research type. The focus of this research is based on the implementation model according to Donald S. Van Meter and Carl E. Van Horn, namely, six variables that influence the success of policy implementation, which include (1) policy standards and objectives, (2) policy resources (3) characteristics implementing agencies (4) inter-organizational communication (5) disposition of implementors (6) social, economic and political conditions. The research results show that this service program has run well. However, several challenges must be addressed, such as the need for public digital literacy and dissemination of JOSS service information. This research provides suggestions for the East Java Province DPMPTSP to maximize the dissemination of JOSS service information to the public, especially business actors, including through social media

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