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Jurnal Teknologi Dan Sistem Informasi Bisnis
Published by Universitas Dharma Andalas
ISSN : 29642132     EISSN : 26558238     DOI : 10.47233/jteksis
Core Subject :
Journal Teknologi dan Sistem Informasi Bisnis or Journal of Technology and Business Information Systems (JTEKSIS) E-ISSN: 2655-8238 P-ISSN : 2964-2132 is a journal published by the Information Systems Study Program at Dharma Andalas University for various groups who have an interest in the development of computer technology, both in a broad sense and specifically in certain fields related to computer information technology. Manuscripts accepted for publication are the results of field research, library research, observations and scientific works related to topics relevant to the Computer Technology situation. Journal Teknologi dan Sistem Informasi Bisnis or Journal of Technology and Business Information Systems is published 4 issues in a calendar year (January, Appril, July, October)
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Articles 62 Documents
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Perancangan Sistem Informasi Rental Motor Berbasis Web Solusi Meningkatkan Efesiensi Transaksi Tegar Satria; Muhammad Reza Saputra; Rizki Prasetyo Tulodo
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.100

Abstract

The development of information systems technology has significantly impacted various business sectors, such as motorcycle rental businesses. In most cases, motorcycle rental data management is still done manually using bookkeeping or simple office applications. This system often encounters technical challenges, such as errors in recording customer data, difficulties in retrieval of transaction data, delays in reporting, and ineffective data management of available and rented vehicles. This research aims to design and develop a web based motorcycle rental system that can facilitate the computerized management of customer data, motorcycle data, rental transactions, payments, returns, and reports. The system development method used is the Waterfall approach, which consists of requirements analysis, system design, implementation, testing, and maintenance. This system design utilizes several modeling tools, such as flowmaps, flowcharts, data flow diagrams (DFDs), use case diagrams, class diagrams, and entity relationship diagrams (ERDs). The results of this research indicate that the system is expected to improve the efficiency of motorcycle rental data management, accelerate transaction processing, reduce the risk of data loss, and produce more accurate and timely reports. By developing this system, I hope it can have a positive impact, such as helping motorbike rental business owners improve the quality of service to customers and simplifying overall business management.
Perancangan Agen Virtual Layanan Bpjs Kesehatan Kota Dumai Berbasis Decision Engine Dan Knowledge Base Devit Satria; Aldhi Albadri
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.102

Abstract

BPJS Kesehatan of Dumai City, as the administrator of the National Health Insurance (JKN), currently faces service constraints due to a lack of public understanding regarding membership procedures, referral flows, and service utilization. Based on initial interviews with BPJS Kesehatan Dumai City officers, obstacles are still encountered in information services resulting from the public's limited understanding of service procedures and mechanisms. Therefore, this virtual service agent is expected to help the public obtain BPJS Kesehatan Dumai City service information in a more interactive, effective manner, easily accessible anytime and anywhere, and tailored to user needs.The data collection stages used in this study include observation, interviews, and literature review, while the system development method employed is the Waterfall model, which consists of system requirements analysis, system design, database design, frontend implementation, backend implementation, system integration, and system testing.The results of the system functionality testing using test scenarios demonstrated a 100% success rate. User satisfaction testing using a Likert scale questionnaire administered to 50 BPJS Kesehatan participants yielded an overall average score of 3.78 out of a 4.00 scale, which falls into the "Strongly Agree" category. The questionnaire instrument was declared valid and reliable, with a Cronbach's Alpha value of 0.685. The research results prove that the design of this 3D virtual agent is feasible and effective for use as a digital interactive socialization medium to optimize the accessibility of service information for BPJS Kesehatan Dumai City.
Penerapan Metode Seven Tools Untuk Meningkatkan Kualitas Produksi Di Endonesa Sablon Kemiri Singojuruh Banyuwangi Muhamad Ilham Ashadi; Asfarina Hidayah; Harliwanti Prisilia
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.121

Abstract

Product quality is an important factor that determines customer satisfaction and a company’s competitiveness. Endonesa Sablon, a custom t-shirt printing business, still faces quality-related issues indicated by the occurrence of defective products during the production process. This study aims to identify the production quality condition and the types of defects occurring in the t-shirt printing process at Endonesa Sablon. The research employed a case study approach through direct observation of the production process and collection of production data from January to April 2026. The results showed that out of a total production of 1,600 units, 105 units were defective, resulting in a defect rate of 6.56%. The identified defects included miss register, screen leakage, and dirty t-shirts. The findings indicate that the production process still experiences quality problems, highlighting the need for the implementation of the Seven Tools method to identify the root causes of defects and support continuous quality improvement efforts. The results of this study are expected to serve as a basis for improving product quality and reducing defect rates in the production process. Keywords: Keywords: quality control, defective products, t-shirt printing, Seven Tools, case study.
Rancang Bangun Aplikasi Dan Web E-Commerce Tanggo Coffee Dalam Meningkatkan Keunggulan Kompetitif Ibrahim Yusuf Rambe; Angga Pratama; M. Khairul Rafi Umri; M. Ashabul Kahfi; Aplan Nasution; M. Khelvin Syahputra Tarigan
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.122

Abstract

The rapid advancement of information technology has brought significant changes to various business sectors, including the modern coffee shop industry. Tanggo Coffee, a local coffee shop in Lhokseumawe City, Aceh, currently relies on a conventional sales and delivery system. This manual method often leads to operational issues, such as errors in recording customer orders, long service queues, and ineffective delivery route management. Through this research, a mobile-based coffee sales and delivery application embedded with the Google Maps API was designed to simplify overall store operations. The software development process applies the Waterfall method with an object-based approach, with stages including store needs analysis, system design, program coding, and functional testing. The application is designed using the Flutter framework for user interfaces and utilizes Firebase as the backend system. The integration of the Google Maps API makes it easier for stores to monitor courier positions in real time, measure distance traveled, and determine the fastest delivery route. Based on the results of Black-Box Testing, the system's feature success rate reached 97.6%. Meanwhile, User Acceptance Testing (UAT) results with 25 respondents yielded a user satisfaction rate of 88.4%, with an average score of 4.17 on a scale of 5.00. This research concluded that the mobile app can boost work efficiency, speed up transaction flow, and provide a more enjoyable shopping experience for Tanggo Coffee customers.
Rancang Bangun Sistem Informasi Geografis Lokasi Usaha Mikro, Kecil, dan Menengah di Kecamatan Talaga Jaya Berbasis Website Abdul Rahman Ismail; Zainudin Sidik; Sain Segar K. Sid; Rusni Harun; Ona Maliki
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.125

Abstract

One of the main challenges in managing Usaha Mikro, Kecil, dan Menengah (UMKM) in Talaga Jaya District is the absence of an integrated information system capable of presenting the geographical distribution of UMKM locations. As a result, the public experiences difficulties in obtaining accurate and up-to-date information regarding business locations, business categories, products, and UMKM profiles. In addition, the process of collecting and disseminating UMKM data is still carried out conventionally, making it less effective in supporting business promotion, regional economic development, and decision-making. This study aims to design and develop a web-based Geographic Information System (GIS) for mapping UMKM locations that is capable of presenting both spatial and non-spatial information interactively and can be easily accessed by the public and local government. The software development process adopts the Waterfall methodology, which consists of the stages of requirements analysis, system design, implementation, testing, and maintenance. Data were collected through observation, interviews, and literature review to identify system requirements, while Black-box Testing was employed to verify that all system functions operated according to user requirements. The results indicate that the developed GIS successfully displays the distribution of UMKM locations on an interactive digital map, manages UMKM data centrally, facilitates the retrieval of business information based on location and business category, and improves the effectiveness of information dissemination. The system is expected to serve as a digital promotional medium while supporting the management, development, and empowerment of UMKM in Talaga Jaya District.
Pengaruh Motivasi Self-Expression dan Entertainment terhadap Attitude, Engagement dan Niat Pengguna untuk terus Menggunakan Tik-Tok Rifqi Nabila Zufar; Edo Galih Permadi; Ardiana Fatma Dewi; Vriza Wahyu Saputra; Waras .
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.132

Abstract

TikTok has become a favorite social media platform used by its users to create and consume short-form video content. The rapid growth of TikTok’s usage is closely tied to its users’ motivations, including self-expression and entertainment. This study aims to examine the influence of self-expression and entertainment motivations on positive attitudes, user engagement, and the intention to continue using TikTok. The research method used is a quantitative approach with convenience sampling via a Google Forms questionnaire. Data analysis employed the SEM-PLS technique, utilizing descriptive tests, an outer model to assess validity and reliability, and an inner model to test hypotheses. The sample consisted of 200 TikTok users in Indonesia. The results indicate that TikTok users driven by self-expression and entertainment motivations have a positive and significant effect on their positive attitudes toward TikTok. Self-expression motivation has a positive and significant effect on user engagement, whereas entertainment motivation does not. Positive attitudes toward TikTok have a positive and significant effect on user engagement. Furthermore, positive attitudes toward TikTok and user engagement have a positive and significant effect on the intention to continue using TikTok. The results of the mediation analysis indicate that entertainment motivation has a full mediating effect on consumer engagement through positive attitudes toward TikTok. Meanwhile, self-expression motivation has a partial mediating effect on consumer engagement through positive attitudes toward TikTok. Positive attitudes also have a partial mediating effect on the intention to continue using TikTok through consumer engagement.
Analisis Sentimen Ulasan Pengguna Aplikasi Shopee Indonesia Menggunakan Algoritma Random Forest Sopi Sapriadi; Rahmatia Wulan Dari; Yofhanda Septi Eirlangga
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.142

Abstract

Shopee is one of the most widely used e-commerce applications in Indonesia, and the reviews written by its users on the Google Play Store contain valuable information about service quality, application performance, and customer satisfaction. This study aims to classify the sentiment of Indonesian-language reviews of the Shopee application using the Random Forest algorithm. A total of 5,000 reviews were collected through web scraping, labeled based on user ratings, and processed through cleaning, case folding, slang-word normalization, tokenization, stopword removal, and stemming. Feature extraction was performed using Term Frequency-Inverse Document Frequency (TF-IDF), and the Synthetic Minority Over-sampling Technique (SMOTE) was applied to handle class imbalance in the training data. The experimental results show that the best Random Forest model, with 200 trees, achieves an accuracy of 89.34%, a precision of 89.40%, a recall of 88.30%, and an F1-score of 88.75%, outperforming Naive Bayes, Support Vector Machine, and K-Nearest Neighbor as comparison models. The analysis of feature importance shows that positive sentiment is dominated by words related to delivery speed and price, while negative sentiment is dominated by complaints about system errors, sellers, and refund processes. These findings can be used by application managers to prioritize service improvements.
Audit Sistem Monitoring Dan Kinerja Penanganan PengaduanPLN Mobile Menggunakan COBIT 5 Muhammad Rifki Faishal; Harjunadi Wicaksono
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.143

Abstract

The PLN Mobile application currently faces operational problems, specifically ticket closure status desynchronization and high recurring complaints. This study aims to evaluate the capability level of the complaint monitoring system using the COBIT 5 framework, strictly focusing on the DSS02 domain. The research method involved observation, interviews, and direct-question formatted questionnaires distributed to 100 active customer respondents for the Q1 data period. The analytical techniques used included validity and reliability testing, Capability Level measurement, and Gap Analysis, wherein statistically invalid data were excluded to maintain measurement integrity. The research results indicate that the overall capability level reached Level 4 (Predictable Process) with a score of 3.58. However, there is a gap of 1.42 from the Level 5 target, with the most significant deficiency found in the ticket closure mechanism (DSS02.06, score 2.97). Integrating a two-way validation feature is highly recommended to resolve these recurring issues.
Klasterisasi Tingkat Kesejahteraan Rumah Tangga Menggunakan K-Means Clustering Adi Setiawan Sitorus
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.145

Abstract

The assessment of household economic welfare is still often carried out manually, making the process time-consuming and potentially less objective. This condition makes it more difficult for the government to accurately identify beneficiaries of social assistance programs. This study aims to classify the economic welfare levels of households in Sukamakmur Village using the K-Means Clustering method as a decision support tool. The research data were collected through questionnaires distributed to 157 households using four variables: income, number of dependents, education level, and home ownership. Before the clustering process, the data were normalized to ensure that all variables were measured on the same scale. The analysis included data normalization, distance calculation using Euclidean Distance, K-Means clustering with three clusters (K=3), and validation of the results using RapidMiner, Weka, and Orange. The results showed that the 157 household records were successfully grouped into three clusters: Cluster 1 with 46 households, Cluster 2 with 75 households, and Cluster 3 with 36 households. The validation results indicated that the three software tools produced relatively consistent clustering patterns, with Weka providing results that were closest to the manual calculations. This study is expected to assist the Sukamakmur Village government in formulating policies and distributing social welfare programs more accurately.
Evaluasi Usability Aplikasi Alkitabku Menggunakan Metode System Usability Scale (SUS) Ariel Nazario Sitorus; Tri Suratno; Dewi Lestari
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.149

Abstract

The development of information technology has driven digital transformation in religious practices, one of which is through the utilization of spiritual applications such as Alkitabku. Although this application provides ease of access, functionality and interface constraints can hinder the smoothness of the devotional process and user comfort. This study aims to evaluate the usability level of the Alkitabku application using the System Usability Scale (SUS) method. The subjects of this study were focused on Christian students at the Faculty of Science and Technology, Universitas Jambi. This research used a quantitative approach with data collection techniques through a questionnaire containing 10 standard SUS statements. Through purposive sampling technique and Slovin's formula calculation, 100 valid respondents were obtained after the data cleansing process. The data processing results showed that the Alkitabku application obtained an average SUS score of 67.75. Based on the SUS interpretation guidelines, the score is at the 49th percentile, occupies Grade C, Marginal acceptability level, and received an Adjective Rating of "OK". Based on the Net Promoter Score (NPS) classification, users are in the Passive category. These results indicate that functionally, the Alkitabku application is reasonably good and feasible to use, but users do not feel completely satisfied or loyal. Technical issues that became the main factors holding back the score were the unresponsiveness of the system, such as an unresponsive screen (freeze), the application closing unexpectedly (force close), and delays in synchronizing content updates on the Daily Devotional feature. Therefore, developers are advised to prioritize system repairs (bug fixing) and optimize the stability of the application's performance.

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