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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Search results for , issue "Volume 3, Nomor 1, Tahun 2014" : 29 Documents clear

ANALISIS KUALITAS KESEHATAN BAGI PESERTA PROGRAM JAMKESMAS DI PUSKESMAS BERGAS KABUPATEN SEMARANG Dian Kusuma Hastin; Ida Hayu Dwimawanti; Aufarul Marom
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

One of the tasks of government is to provide health services to the community , especially to the poor . To facilitate the poor to health services , the government through the Ministry of Health held a health care program for the poor that health insurance program for the poor masyarakt or more popular with the name JAMKESMAS . Health services using JAMKESMAS card can be obtained throughout the government -owned general hospitals and also in all health centers . The purpose of this study was to analyze the quality of health services provided by the health center to the patient Bergas JAMKESMAS Program participants. . This study used a descriptive research type , based on a qualitative approach using 10 dimensions of Parasuraman namely Reliability ( reliability ) , responsiveness ( responsiveness ) , Competence ( knowledge ) , Access , Courtesy ( politeness ) , Communication ( communication ) , Credibility ( credibility ) , security ( security ) , understandings the customer ( the ability to understand the customer ) , and Tangibles ( physical evidence ) . Informants in this study is Bergas officer at the health center as a health care provider and patient JAMKESMAS Program participants as recipients of health services . The data source of this research through in-depth interviews conducted by researchers to the informant ( Indepth Interview ) . The results showed that the quality of health care for participants in the Health Center Program Bergas JAMKESMAS there are two dimensions that meet the dimensions are the dimensions of Parasuraman Communication ( communication ) , and Credibility ( credibility ) and still not meet the dimensional ddelapan Parasuraman dimensions namely Reliability ( reliability ) , responsiveness ( responsiveness ) , Competence ( knowledge ) , Access , courtesy ( politeness ) , security ( security ) , understandings the customer ( the ability to understand the customer ) , and Tangibles ( physical evidence. )

ANALISIS HUBUNGAN KEDISIPLINAN DAN KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DALAM UPAYA PENINGKATAN KINERJA ORGANISASI BADAN PERTANAHAN NASIONAL KANTOR WILAYAH PROVINSI JAWA TENGAH Idham Hadiguna; Nina Widowati; Susi Sulandari
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to describe the performance of the National Land Agency Of Central Java Province and to know the corelations of discpline and leadership to employee performance in an effort to improve organizatinal in National Land Agency Of Central Java Province. Locus were used in this research is National Land Agency Of Central Java Province. This research uses quanitative research methods are purely eexplanation. The respondents in this study consists of 44 (fourty four) employees National Land Agency Of Central Java Province.Based on the research results show that the performance of the National Land Agency Of Central Java Province can be categorized good. Either even though there is still some indicators assessed less optimally. Aspects that affect optimally performance of National Land Agency Of Central Java Province which aspects of discipline and leadership aspects.Conclusions in this study was the overall performance of the National Land Agency Of Central Java Province was good, and the aspect of the discipline and leadership indeed affect National Land Agency Of Central Java Province.Based on the conclusions, researchers recommended National Land Agency Of Central Java Province to fix indicators is still less than optimalso that more optimal performance can be achieved.

EVALUASI MEKANISME PENETAPAN CAPAIAN DALAM PROGRAM JAMKESMAS DI KOTA SEMARANG Listyanto, Baskoro Anindya; Fathurrohman, Fathurrohman; Subowo, Ari
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research analyze is it proper achievement in the program jamkesmas in helping poor people in the city of semarang. Operation of the concepts and an indicator of success ( in executing guidance jamkesmas 2012 ) of the theory of systems ( the process of ) according to Tatang m. Amirin, because what to evaluate in limited only the process of determination of the achievement of program jamkesmas in the city of semarang. And knowing the participation of stakeholders in setting targets JAMKESNAS Program in Semaran

ANALISIS KINERJA PEGAWAI BIRO PEMERINTAHAN SEKRETARIAT DAERAH PROVINSI JAWA TENGAH Herta Sitorus; Endang Larasati; Muhammad Mustam
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Suatu organisasi dibentuk untuk mencapai tujuan tertentu. Kinerja pegawai dalam suatu organisasi sangat ditentukan oleh sumber daya manusia. Sumber daya manusia dapat mencapai sasaran dan tujuan strategis organisasi dibutuhkan individu atau sumber daya manusia yang kompeten, handal dan visioner Penelitian ini bertujuan untuk menganalisis kinerja pegawai serta mendiskripsikan kinerja pegawai di Biro Pemerintahan Sekretariat Daerah Provinsi Jawa Tengah. Tipe penelitian ini menggunakan metode deskriptif kualitatif, menggunakan produktivitas, kualitas, responsivitas, responsibilitas dan akuntabilitas sebagai indikator kinerja. Berdasarkan penelitian yang dilakukan maka kinerja pegawai Biro Pemerintahan sudah baik namun masih belum efektif dan efesien karena masih banyak kendala yang dihadapi dalam peningkatan kinerja pegawai di Biro Pemerintahan Sekretariat Daerah Provinsi Jawa Tengah. Maka di sarankan kepada pegawai Biro Pemerintahan untuk meningkatkan kinerja pegawai dengan menerapkan kerjasama yang baik, meningkatkan kualitas dan kuantitas serta di dukung dengan sarana dan prasarana yang memadai

ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO Buana, Indra Cakra; Sulandari, Susi; Mustam, Muhammad
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Libraries play an important role for the community and especially the world of education. Without information, people become marginalized and underdeveloped . Encountered symptoms of dissatisfaction with the services provided librarian Social and Political Science Faculty University Diponegoroyang shows service can not meet the expectations of students . Customer satisfaction is one indicator of the success of library services at the Faculty of Social and Political Sciences, Diponegoro University . Service is considered satisfactory if it can meet the expectations of its customers . This study aims to menganilisis criterion Community Satisfaction Index ( HPI ) is Procedures , Service Requirements , Clarity Services Officer , Disciplinary Services Officer , Services Officer Responsibilities , Capabilities Services Officer , Service Speed , Obtain Justice Service, politeness and hospitality Officer , Fairness Care Costs , Cost Assurance Services , Assurance Services Schedule , Leisure Environment , and Security service to customer satisfaction , menganilisis level of customer satisfaction in terms of the gap between the service user with the officer 's performance against the quality of library services in the Social and Political Science Faculty , Diponegoro University and explain the strengths and weaknesses service element in the fourteenth measurement criteria in the dimensions of service quality perceptions of customers . This study uses a quantitative approach to quantitativedeskripstif . The subjects of the study were 150 library patrons correspondent Social and Political Science Faculty , Diponegoro University that using simple random technique . The technique used is the analysis of the value of HPI ( Customer Satisfaction Index ) . The results showed that not all elements can work well to serve customers ( visitors ) library and the social sciences faculty of political science, Diponegoro University. The results of the data analysis of the fourteenth criteria tested, there is one element that is rated poor service schedule with the certainty of the value 2.36 of the service element, with a weight of 0.071 and the results is 0.016756. The results of the analysis with diagrams Kartisius Assessment Implementation and Assessment Interests Library Social and Political Science Faculty, Diponegoro University shows that discipline and speed of service personnel affect service user satisfaction. Although the results of the assessment of SMEs assessed that the performance of library services and the Social and Political Science Faculty,, Diponegoro University was good , with a 68.40 index.

EVALUASI PROGRAM BUKU SEKOLAH ELEKTRONIK (BSE) KEMENTERIAN PENDIDIDKAN NASIONAL TINGKAT SMA DI KOTA SEMARANG (STUDI PADA SMA NEGERI 9 SEMARANG) Siska Surya Hasnita; Sundarso Sundarso; Slamet Santoso
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Program Buku Sekolah Elektronik (BSE) dilatarbelakangi oleh terkait mahalnya buku sekolah sebagai salah satu fasilitas penunjang pendidikan. Kemudian Menteri Pendidikan dan Kebudayaan mengupayakan ketersediaan buku murah dan berkualitas bagi peserta didik dengan program buku sekolah elektronik. Kebijakan ini berpijak pada Permrndiknas no 2 tahun 2008 tentang Buku.Tujuan penelitian evaluasi ini adalah untuk mengetahui pencapaian tujuan dan faktor-faktor yang mempengaruhi pelaksanaan program Buku Sekolah Elektronik (BSE) di tingkat SMA di kota Semarang (Studi Pada SMA 9 Kota Semarang). Tujuan tersebut dapat tercapai melalui proses evaluasi dan di lihat dari kriteria evaluasi menurut Dunn yaitu efektifitas, efisiensi, kecukupan, perataan, responsivitas dan ketepatanHasil Penelitian ini menunjukan SMA 9 Kota Semarang telah memiliki kesiapan akan pemahaman dan sarana pasarana yang baik untuk pelaksanaan program Buku Sekolah Elektronik. Namun pelaksanaan program Buku Sekolah Elektronik ini belum maksimal apa yang menjadi tujuan pun belum tercapai. Terdapat beberapa faktor yang mempengaruhi pelaksanaan BSE yang mempengaruhi (1) Sosialisasi (2) Petunjuk teknis (2) Koordinasi yang kurang antara pemerintah dan sekolah (3) Proses pendistribusian yang tidak dilakukan. Dari hal tersebut dituntut kesiapan dari pemerintah akan pelaksanaan kebijakan, kejelasan akan sosialisasi dan petunjuk teknis serta koordinasi yang baik antara stekholder dalam pencapaian tujuan yang di tetapkan

IMPLEMENTASI PROGRAM BERAS MISKIN (RASKIN) DI KELURAHAN ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Dewi Nurul Aisyah; Herbasuki Nurcahyanto; Slamet Santoso
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Beras Miskin (Raskin) Program is a program of food subsidies as a form of government efforts to increase food security and provide protection to poor families through the distribution of rice. Each family will receive a minimum of 10 kg/month with Rp 1,600/kg at the point of distribution. Researchers take focus in Kelurahan Rowosari Kecamatan Tembalang, Kota Semarang. In fact, implementation of Raskin policy is not always consider full-on procedure policy as depending on condition and situation in society. The objective of this study is to analyze the implementation of the Beras Miskin (Raskin) program. This research uses qualitative descriptive method. Data collection was carried out with in-depth interviews from various informants have been determined. In qualitative research, data retrieved from various sources by using a technique of collecting data of which various (triangulation) and continuously until it is saturated. The result of this research is the determining factors of Beras Miskin (Raskin) program implementation in Kelurahan Rowosari Kecamatan Tembalang, Kota Semarang caused by attitude factors (disposition) which is less successful in rice quality, target the household beneficiaries raskin, the number of households that received rice target beneficiaries.

PENGEMBANGAN KAPASITAS KELEMBAGAAN DALAM KOORDINASI PELAYANAN PERIZINAN DI BPPT KOTA SEMARANG Pratama, Ardie; Mustam, Muhammad; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

For service delivery to the community and increase regional competitiveness required capability or capacity of local governments adequate. Development of local government capacity always contains an understanding of the various efforts to improve the performance of services to the community. This study aims to describe the development of institutional capacity and supporting factors and obstacles encountered in the development of institutional capacity at the Integrated Licensing Service Agency of Semarang. This research uses descriptive study with a qualitative approach. The focus of the study include: (1) development of institutional capacity at the Integrated Licensing Service Agency of Semarang, (2) factors to be supporting and institutional capacity building. Results of this study was the development of institutional capacity in the Integrated Licensing Service Agency of Semarang still needs to be improved further in the aspect of organizational structure, work procedures, human resources, budget, facilities. Advice given is the Integrated Licensing Service Agency of Semarang to be more innovative in the development of institutional capacity.

ANALISIS PELAYANAN LISTRIK PRABAYAR DI PT PLN (PERSERO) RAYON SEMARANG TENGAH (STUDI KASUS TENTANG PENANGANAN KELUHAN PELANGGAN LISTRIK PRABAYAR PT PLN (PERSERO) RAYON SEMARANG TENGAH Yusi Ika Merlin; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The level of welfare and public services is directly proportional relationship. In connection with the assignment of PT PLN to serve and provide public service,so PT PLN has the creation of a quality service. The focus of research is the Prepaid Electricity program, especially customer service complaint handling prepaid electricity. The purpose of the study was to describe services handling customer complaints "Prepaid Electricity" and knowing the dimensions of what is preventing customer complaints handling service "Prepaid Electricity" in PT PLN (Persero) Semarang Central Rayon. Good size bad service at PT PLN (Persero) Semarang Central Rayon uses four (4) dimensions of service delivery (service customer complaints). Four dimensions are empathy to angry customers, speed in handling complaints, liabilities or equity in solving a problem or complaint, it easy for customers to contact the company. This study used a descriptive qualitative type of customer respondents "Prepaid Electricity" PT PLN (Persero) Semarang Central Rayon encountered at the customer service counter or in the residence of the customer, the customer is doing an interactive telephone contact center with 123 PLN, Officer / Employee of PT PLN (Persero ) Semarang Central Rayon related to Customer Service and Technical Services directly as a crosscheck to the information obtained. The results of this study as a whole, the service customer complaints PT PLN (Persero) SemarangCentral Rayon can be quite good, if identified from four (4) dimensions of customer service complaints are used. Only on the dimension of empathy to angry customers, the speed in the face of the complaint, and easy for customers to contact the company who felt still need attention.

IMPLEMENTASI KEBIJAKAN SERTIFIKASI GURU SD DI KABUPATEN TEGAL Anindhita Kiky Amrynudin; Sundarso Sundarso; Ari Subowo
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kebijakan Sertifikasi Guru mengacu pada Undang-Undang Guru Dosen Nomor 14 tahun 2005 bertujuan menentukan kelayakan guru dalam melaksanakan tugas sebagai pendidik profesional, meningkatkan proses dan hasil pembelajaran, meningkatkan kesejahteraan guru, serta meningkatkan martabat guru; dalam rangka mewujudkan pendidikan nasional yang bermutu. Tujuan tersebut dapat tercapai melalui proses implementasi yang efektif yang dapat dilihat dari ketepatan kebijakan , ketepatan pelaksanaan , ketepatan target , ketepatan lingkungan dan ketepatan proses. Proses implementasi kebijakan sertifikasi guru dalam mencapai tujuannya tidak terlepas dari faktor yang mendukung dan menghambat. Berdasarkan teori van Meter dan van Horn faktor yang mendukung dan menghmabat berupa tujuan dan ukuran dasar/Standar kebijakan , Sumber Kebijakan, Komunikasi dan Kegiatan Pelaksanaan, Karakteristik Badan Pelaksana , Kondisi Sosial,Politik dan Ekonomi serta Disposisi Implementor. Berdasarkan hambatan yang ada dalam implementasi kebijakan sertifikasi guru SD di Kabupaten Tegal , penulis memberikan rekomendasi berupa : (1) sosialisasi kembali untuk guru agar bisa memahami tujuan sertifikasi guru sepenuhnya, (2) menambah jumlah staff (3) pemberian tunjangan sertifikasi digabung dengan gaji pokok (4) memberikan contoh format SK mengajar (5) mempertegas sanksi (6) persiapan berkas bagi para guru (7) Promosi yang menarik dari koperasi kepada guru (8) alokasi 2% tunjangan sertifikasi guru untuk meningkatkan sarana dan prasaran belajar mengajar.

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