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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,729 Documents

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PENERAPAN BUDAYA ORGANISASI (STUDI KASUS PADA PT BANK RAKYAT INDONESIA (PERSERO) TBK CABANG DAGO BANDUNG) Arcaya Yudha; Herbasuki Nurcahyanto; Nina Widowati
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

BRI Branch Dago Office is the only one that has a priority service functions branch office in Bandung that operate under the supervision of the Office of the BRI Bandung. Branch office is a BRI branch office that implement functions to raise funds from the public in the form of savings and channel them to the public in the form of credit and or other forms in order to improve the living standard of the people, which is responsible to the Regional Office. This study aims to identify and analyze models of organizational culture and the implementation of organizational culture values in PT. Bank Rakyat Indonesia branch Dago Bandung so as to know what needs to be repaired and maintained. Model of organizational culture and the implementation of the cultural values of the organization are identified and analyzed from the organizational structure, human resource management policies, integrity, professionalism, customer satisfaction, exemplary and respect for human resource. In this study, researchers used a purposive technique. Data collection method used is in-depth interviews and documentation techniques. This study shows that the model of organizational culture and the implementation of organizational culture values indicate there is still a problem in terms of integrity and professionalism, integrity is still considered less value because of the work period is too short for contract workers, so that the organizational culture is not well understood by contract workers who are at the forefront of service. professionalism that most of the cutting edge services are contract workers who were given a short training, a result is they lack an understanding of the products of the Bank Rakyat Indonesia branch Dago

ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI DINAS PERHUBUNGAN KOMUNIKASI DAN INFORMATIKA KABUPATEN KUDUS Akbar, Meka Fadlalul; Mustam, Moch
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Transport is an organization of the mobility of people, goods and services having a very important value in order to achieve the transport objectives in an area particularly and the national objectives generally, one of the means of transport is motor vehicle. This study aims to determine the service quality at the Communication and Information Department Kudus Regency based on the theory of Morgan dan Murgatroyd dan Zeithaml et al. The purpose of this study is to analyze the testing services from Tangible, Reliability, Responsiveness, Assurance, Emphathy aspects and services inhibiting factors. The study is conducted using quantitative descriptive method, by taking a total of 100 respondents who are public users of motor vehicles testing services. Based on the results, the motor vehicle testing services quality carried out in the Communication and Information Department Kudus Regency can be considered satisfactory for most service performance levels is above the average of the minimum service performance levels, however, there are services inhibiting factors in the Leadership Behavior, Organizational Communication, Work Motivation, and Social Control. Thus, it is suggested to immediately improve and evaluate the low quality of the performance deals with the reasonable price by reorganizing the high price and the fixed price by giving the bills or the expense details as well as improving the services inhibiting factor. Therefore, the Communication and Information Department Kudus Regency can hopefully improve the service quality better in the future.

ANALISIS PENGEMBANGAN WEBSITE www.cirebonkota.go.id DALAM PELAKSANAAN ELECTRONIC GOVERNMENT DI PEMERINTAH KOTA CIREBON Vien Nazmi Fadhilah Putri; Budi Puspo Priyadi
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The task of the Government is providing good service to the community. Efforts that can be made with respect to such matters, that is to optimize the utilization of information and communication technology. The utilization of information technology by Governments is called electronic government, or e-Government. The city is one of the cities of Cirebon in West Java province who are implementing e-Government. This research aims to know the development of the website in the implementation of eGovernment as well as the factors that influence the implementation of e-Government. This research is a descriptive qualitative study types with data collection process through interview, observation and documentation. The stages of the implementation of e-Government that are used as a factor that influence the implementation. Things that affect the implementation of e-Government that is, there is no maximum support where the government rules the management of e-Government. Capacity financial resources, human resources and information technology infrastructure are inadequate. The advice that can be given by researchers to improve the implementation of e-Government, is held in cooperation with stakeholders, the capacity of human resources by holding technical training in a periodic environment, the procurement network infrastructure that is more stable, the massive socialization to society about the existence of eGovernment and its use as well as improving the look of the website to make it more interesting and interactive.

Perencanaan Strategi Pengembangan Ruang Terbuka Hijau Kota Semarang (Studi Kasus : Hutan Wisata Tinjomoyo) Sylvia Ayu Zuhaidha; Slamet Santoso; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Green open space is one of the important components to manage the city in order to realize the mandate of law Number 5 Year 2008. The implementation of the green open space in Semarang City hasn’t fully reached 30 %. Green open space has various type and benefits, one of them is theTinjomoyo Tourism Forest which the planning and management itself should involve Local Government Agencies of Semarang including Regional Development Planning Board and Departent of Cultural and Tourism.In making strategic planning of Green Open Space including Tinjomoyo Tourism Forest, it needs some things that support and great commitment of the parties involved, which is poured in the form of a initial agreement, understanding of the mandate in the Organization including the action that should be performed as well as regulatory support, alignment with the mission and purpose of which are owned by the identification of fulfilment, response to stakeholder, philosophy and the uniqueness of the Organization, assessment of external factors (political, economic, social and technological) and internal factors (resources, strategies, the effectiveness of performance) which subsequently obtained 7strategic issues identified and tested with litmus tests so that each of the formulation strategy obtained can be applied in the planning of the Green open spaces of Semarang, in particular Tinjomoyo Tourism Forest.To develop The Green Open Space can be done with the main strategy, that is cross-sector coordination, supported by other strategies that are improving the quality of human resources,harnessing the investor according to regulations, doing communication with all stakeholders including the public society, optimizing organizational performance through its vision and mission, taking advantage of the conducive political condition in Semarang city as well as the improvement of planning quality and budgeting of green open space, each of them is contained in the programs and activities that are relevant.

PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI DI PDAM TIRTA MOEDAL KOTA SEMARANG Adhim, Muhamad Fauzul; Mustam, Moch.; Dwimawanti, Ida Hayu
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Water is a source of life for human beings and having an important role for the continuity of human life. PDAM as company that propose the availability of water in indonesia certainly must have optimal performance in fulfilling the needs of the people. Employees have certainly a major role in good or poor performance PDAM because it is the essential element in organization. One of the factors that influences the performance employees is competence human resources and climate organization. If competence human resources and climate organization good, so the employee performance will also high, so instead. The purpose of this study is to find the influence of competence human resources and climate organization on performance employees in PDAM Tirta Moedal Semarang City with the methodology used is research quantitative. The data obtained in this research through koesioner. An analysis of the data used was a correlation coefficient kendall and coefficients concordance kendall. Data processing using spss 16.0 program. Based on the calculation on in data analysis, be known that hypothesis in this research could be accepted because competence human resources and climate organization impact on the employee performance.

Analisis Kinerja Penanganan Anak Jalanan di Dinas Sosial, Pemuda, dan Olahraga Kota Semarang” Dinar Ayu Nastiti; Margaretha Suryaningsih
Journal of Public Policy and Management Review Volume 1, Nomor 2, Tahun 2012
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Permasalahan sosial yang terjadi di sebagian besar daerah perkotaan, salah satu di antaranya yaitu masalah kemiskinan. Kemiskinan merupakan salah satu faktor penyebab anak-anak beresiko turun di jalan. Keberadaan anak jalanan di kota-kota besar, termasuk kota Semarang menjadi persoalan yang cukup serius untuk ditangani oleh pemerintah kota Semarang.Angka keberadaan anak jalanan di Kota Semarang yang cukup tinggi menjadi salah satu permasalahan sosial di dalam masyarakat. Pemerintah Kota Semarang bukannya tanpa usaha dalam mengentaskan anak jalanan di kota Semarang. Salah satu upaya pemerintah kota Semarang yaitu pemberian modal usaha. Sampai saat ini belum ada Peraturan Pemerintah (PP) dan Peraturan Daerah (Perda) di kota Semarang yang mengatur pengentasan anak jalanan.Kedudukan Dinas Sosial, Pemuda, dan Olahraga di Kota Semarang adalah sebagai instansi atau organisasi publik yang melaksanakan tugas urusan pemerintah daerah di bidang sosial, pemuda, dan olahraga berdasarkan asas otonomi dan tugas pembantuan. Bidang Penyandang Masalah Kesejahteraan Sosial (PMKS) merupakan bidang yang menangani masalah anak jalanan di kota Semarang.Kinerja Dinsospora khususnya bidang Penyandang Masalah Kesejahteraan Sosial (PMKS) dideskripsikan melalui indikator produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas. Kurangnya SDM di Bidang PMKS menyebabkan belum maksimalnya penanganan anak jalanan.

ANALISIS KEBIJAKAN PENGELOLAAN SAMPAH DI KABUPATEN TEGAL Paulus Ifon Jantua Tumanggor; R Slamet Santoso
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Perkembangan zaman yang semakin pesat, tentunya juga diikuti oleh pertumbuhan jumlah penduduk yang semakin banyak. Pertumbuhan jumlah penduduk tersebut membawa dampak perubahan terhadap lingkungan. Salah satunya adalah adalah masalah sampah. Sampah yang dihasilkan oleh manusia memiliki pengaruh terhadap terjadinya perubahan lingkungan. Pelaksanaan pengelolaan sampah ditujukan agar sampah dapat dikelola dengan baik untuk menciptakan lingkungan hidup yang bersih dan sehat. Penelitian ini mendeskripsikan pelaksanaan pengelolaan sampah di Kabupaten Tegal dan merumuskan alternatif kebijakan terbaik sebagai upaya dalam menangani permasalahan pelaksanaan pengelolaan sampah di Kabupaten Tegal. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Teori yang digunakan dalam mendeskripsikan pelaksanaan pengelolaan sampah di Kabupaten Tegal menggunakan teori ketepatan implementasi Riant Nugroho yang dibagi dalam lima tepat yaitu 1) Tepat Kebijakan, 2) Tepat Pelaksana, 3) Tepat Target, 4) Tepat Lingkungan dan 5) Tepat Proses. Dalam merumuskan alternatif kebijakan menggunakan teori proses analisis kebijakan Bridgman dan Davies yang terdiri dari lima tahapan yaitu 1) Formulasi Masalah Kebijakan, 2) Merumuskan Tujuan dan Sasaran, 3) Mengidentifikasi Parameter Kebijakan, 4) Mencari Alternatif-Alternatif Kebijakan dan 5) Memutuskan Alternatif Kebijakan Terpilih. Parameter yang digunakan adalah parameter dari Patton dan Sawicky yang mengajukan ada empat kriteria dalam menilai alternatif kebijakan yaitu kelayakan teknis, kemungkinan ekonomi dan finansial, kelayakan politik dan kelayakan administratif. Hasil penelitian menunjukkan bahwa pelaksanaan pengelolaan sampah di Kabupaten Tegal yang dijelaskan menggunakan teori Ketepatan Implementasi masih belum menyelesaikan masalah yang terjadi. Adapun permasalahan yang terjadi dalam pelaksanaan pengelolaan sampah di Kabupaten Tegal adalah masalah jumlah sampah yang dari waktu ke waktu semakin bertambah dan jumlah sampah yang dikelola tidak dapat mencapai 50% dari jumlah keseluruhan sampah yang ada. Faktor penyebab 2 terjadinya masalah tersebut disebabkan oleh : 1) Armada sarana dan prasarana yang belum memadai, 2) Terbatasnya dana anggaran, 3) Petugas kebersihan yang belum cukup memadai dan 4) Tingkat kesadaran masyarakat akan peduli sampah masih rendah.

EVALUASI KETERSEDIAAN FASILITAS DAN AKSESIBILITAS BAGI PENYANDANG CACAT PADA GEDUNG BPJS KESEHATAN KOTA SEMARANG Wardani, Fernanda Charisma; Kismartini, Kismartini; Rostyaningsih, Dewi
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Facility and accessibility difables are an assurance for life right and living in society. Obligation of the government to provide the facilities and accessibility for people with difables in the building infrastructure has been set in the rules and legislation. Fulfillment facilities and accessibility for people with difables, there are several things to consider, including usability, safety, convenience and independence. The main problem of this research is in BPJSâ€™s office that hasnâ€™t implemented the difables facilities and accessibilitymaximally. So that, itâ€™s needes to be evaluated of implementing the difables facilities and accessibility in BPJSâ€™s office Semarang city, according to Permen PU No. 30/PRT/M/2006 with purpose for knowing how for the implementation of this policy in real sector especially in BPJSâ€™s office Semarang city. This research uses descriptive research methods. The technique of collecting data by in-dept interviews, documentation and observation studies. The result of this research about evaluation availability of difables facility in BPJSâ€™s office Semarang city shows that it has some facilities and it has fulfilled the policy, but in the other hand, in fact there are some facility that havenâ€™t had by this office. Some facilities that they have are door, stairs, washbowl, lift, ramp, toilet and fixtures and control equipment. In addition there factors that lead to a lack of facilities and accessibilityfor people with difables encountered in field, namely lack of understanding Permen PU No. 30/PRT/M/2006 by the BPJSâ€™s Semarang city and BPJS has its own rulesregarding standards development planning facilities are accessible for citizen so not comply with Permen PU No. 30/PRT/M/2006.

ANALISIS INOVASI PELAYANAN PUBLK PADA DINAS KOMUNIKASI, INFORMASI, STATISTIK, DAN PERSANDIAN KOTA SEMARANG ( Pusat Informasi Publik Sebagai Top 99 Inovasi Pelayanan Publik Tahun 2016) Bunga Rismaya Riantika; Hardi Warsono
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service innovation is a breakthrough type of public service that is an original creative idea or adaptation that give benefits for society directly or indirectly. Public service innovation competition is anually designed by Ministry of State Apparatus Utilization and Bureaucratic Reform. This competition is a form One Agency program, One Innovation (OAOI) that requires each agency, ministry, institute, provincial government, city create innovation every year. This study is conducted at Communication, Information, Statistic and Encryption Service in Semarang City. Public Information Center is a form of service innovation created by Diskominfo in cooperation with several related parties. This study based on achievement that achieved by PIP in Semarang City that is “3 in 1” Public Service, Public Information Center Semarang City as Top 99 Public Service Innovation 2016. Based on study, there are still some obstacles in implementation of innovation in Diskominfo Semarang city. Therefore, a recommendation that can be given is addition of technology information units (computer) that filled by data information so that society can access directly and addition of facilities that ease the society.

KAJIAN PELAYANAN PAS BANDARA DI PERSEROAN TERBATAS (PT). ANGKASA PURA I BANDAR UDARA INTERNASIONAL AHMAD YANI SEMARANG Reynaldi Rizqi M; Sri Suwitri; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 2, Nomor 4, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

PT. Angkasa Pura I (persero) is the government agency in charge of all matters relating to the licensing arrangement. It’s manifestation and implementation of one – stop service where licensing service was held at one place which include various types of services that have relevance licensing process and served through the door.Purpose of this study is to describe, analyze pas service and identify factors inhibiting airport pas service. The research uses a qualitative description type, because it’s more appropriate to use a qualitative approach to examine the process not the outcome or product. As for the selection of informants basis using purpossive sampling technique with specific consideration. This study uses five dimensions, competence, reability, communication, assurance, understanding the customer.Research results with respect to several factors such as skill in serving prospective applicant’s officers, service assurance that’s pretty good, a lack of communication between employees with prospective aplicants, because the Angkasa Pura only provide information about airport pas service to employees, pas shareholder, and prospective applicants only, so that the Angkasa Pura needs to do publicity by adding a banner that contains about airport pas service at airport services department, so that potential applicants aren’t confused to get services. It can be conclude the Pas service airport service in the company at PT. Angkasa Pura I (persero) Ahmad Yani International Airport Semarang is good enough.

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