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Journal of Public Policy and Management Review

jppmr
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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,729 Documents

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IMPLEMENTASI KEBIJAKAN UJIAN NASIONAL DI SEKOLAH MENENGAH PERTAMA KOTA SEMARANG (STUDI DI SMP AL FATTAH) Pratama, Arief; Nurcahyanto, Herbasuki; Dwimawanti, Ida Hayu
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Education is one of the very important factor in a country. The quality of a good education can make that developed and developing countries. The quality of education can be a tool to measure the progress of the country, because education is an important actor in improving human resources. Regulation of the Minister of national education No. 75 of 2009 About National high school Exam First mention that the national examination (UN) is an activity measurement and assessment of competence of learners nationwide at the level of primary and secondary education. National examination aims to evaluate the competence of graduates nationwide on certain subjects in the subjects of science and technology. This research aims to analyze the implementation of policy and the factors that support the national exam and impede the implementation of the national examination in JUNIOR HIGH SCHOOL Al Fattah Semarang. This research is a qualitative dekskriptif research. Data done with by means of study kepustakaan, documentation and deep interview with several informer. This research also use the model implementation policy according to george edward iii, there are four factors a mutually terkai one another in mempenggaruhi success and failure implementation communication, namely resources, the disposition and structure bureaucracy. Can be concluded that implementation policy national examination in smp al fattah city semarang still find the storm. It can be seen from some of the issues found in honesty and responsibility still weak, the students ( students ) that still mencontek and room ujian still not optimal. Ditemukanya factor inhibitors as resources in this facility not optimal from school, so that it needs to be repaired.

ANALISIS KINERJA UPTD BLK DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA SEMARANG Adam Setiawan; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The level of quality of service depends on the performance of the bureaucracy as public service providers. UPTD BLK Semarang Regional Office of Manpower and Transmigration Department is a public organization which organizes vocational skills training services in the city of Semarang. This research of analysis aims to know the performance of UPTD BLK Semarang city that is focused on the performance of field work skills training as well as know the supported and restricted factor in the achievement of the performance. Performance appraisal as seen from five dimensions i.e. productivity, quality of service orientation, responsiveness, accountability and corporate responsibility, whereas the supported and restricted factor as seen from the human resources and infrastructure. This research used qualitative descriptive approach with an informant employees UPTD BLK Semarang and the user community service. The results of this research show the performance UPTD BLK Semarang Regional Office of Manpower and Transmigration Department not optimal, still found some problems on the dimensions of productivity, quality of service orientation, responsiveness and corporate responsibility, a new dimension of accountability of both categories, in addition to the limited human resources, and infrastructure are less well be factors restricting implementation of performance. Suggestions that can be done to improve performance, i.e. creating coordination and good cooperation with the technical team, improving socialization and sensitivity to the needs of the community and improving the quality of job skills training. As for overcoming the factors restricting the performance with improving the quality and quantity of human resources, adding and revamping infrastructure and determine the target completion results of graduate training.

THE IMPLEMENTATION OF THE MAYOR DECREE OF SEMARANG NOMOR 511.3/1112/2016 CONCERNING DETERMINATION OF LAND OR LOCATION OF THE STREET VENDORS IN SEMARANG (CASE STUDY: AREA OF TLOGOSARI KULON AND MUKTIHARJO KIDUL VILLAGE) Gisza Andwiyanti; Dyah Lituhayu
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Street vendors are one of business activities that perform an important role in the economy sector. The number of street vendors is increasing each day and those street vendors occupy the land that is not owned by the government (illegal). Based on the existence of these problems, the government seeks to arrange and determine the location for street vendors. The Government issued Mayor Decree Number 511.3 / 1112/2016 concerning Determination of Land or Location of Street Vendors in Semarang. This study aims to determine the implementation of the Mayor Decree of Semarang Number 511.3 / 1112/2016 concerning Determination of Land Location of Street Vendors in Semarang, especially in the area of Tlogosari Kulon Village and Muktiharjo Kidul Village and the factors that can influence the implementation process. This research is a research that used the qualitative descriptive method. The implementation process is carried out based on the objectives of the implementation, the ability of the program to reduce the problems of the existence of street vendors, community participation, government data collection, and the implementation of relocation which includes supervision and development. The results of the study shows that the policy set by the government are considered not running well because of the lack of routine communication between the government and street vendors. The government has provided a place to sell at Suryokusumo Shelter, but it does not implement the policy because of some perceived by the street vendors themselves, to carry out this policy is needed cooperation, good communication between the government and street vendors, by socialization or formation of organizations to facilitate coordination through the management representatives.

KUALITAS PELAYANAN BUS RAPID TRANSIT (BRT) TRANS SEMARANG TERHADAP KEPUASAN PELANGGAN (Koridor IV Cangkiran – Bandara A. Yani) Yunika Trinandika; Mochammad Mustam; Rihandoyo Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

A quality service rated if already meet the satisfaction of its customers , if customers feel satisfied then these services could be said that quality. The rapid growth of Semarang city increase transportation necessity. The government of semarang city hold public transport based on fast with the fare affordable, such as bus rapid transit (BRT) Trans Semarang but BRT Trans Semarang service corridor IV is still not optimal. There are many problems in several factors like time for a long wait for the bus, the officers in shelters, the complete facilities and infrastructure, lack of priorities for users who have special needs and the officer’s behavior to passengers. The author using a technique quantitative data analysis using mean to find the average score the implementation level service performance and the average level of the interests of service. There are 15 service element used as a material assessment of performance and the interests of service are the clarity, the ability of officers, the responsibility of the officers, discipline of officers, courtesy and kindness officers, procedures, the convenience of the environment, the terms of service, security, get the service of justice, the completeness of facilities and infrastructure, the certainty of cost, the speed of service, the schedule of certainty and reasonable costs. The average of service performance element is 2.80 so that an element that has the value of the average under that needs to be improved. While the average of interest element is 3,84 so that an element that has the value of the average above that need attention for its performance. Based on this research result that there are still some element of the services need to be the main priority in the repair because it is still poorly and is important that the courtesy and kindness comfort environment, the security services, fairness to get the service, the complete facilities and infrastructure and the service schedule.

ANALISIS KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KECAMATAN KLARI KABUPATEN KARAWANG Ahmad Kevin Maulana; Endang Larasati
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research was compiled to find out and analyze the services quality of population administration at Klari Subdistrict Karawang Regency. This research is a descriptive qualitative research. It means researcher collected the data through interviews, observation, and literature. The data information was taken from the Secretary and staff of Klari Subdistrict In this study, researcher used the dimensions of transparency, responsiveness, assurance, empathy and direct evidence to see the Services Quality of population administration at Klari Subdistrict Karawang Regency. Based on observations and interview , the services quality of population administration at Klari Subdistrict is considered to be good enough .Based on ten indicator of five dimension: tangible , reability , responsiviness , assurance , emphaty, only some indicators are still considered low. disadvantages include , the absence of air conditioning like fan and ac, whos affecting the comfortable of community , and then lack of physical facilities like a bench around the counters and waiting room and lacking discipline of some employees .Overall public services in klari is considered to be good, although there are still some things that needs to be repaired and optimized .

ANALISIS KUALITAS PELAYANAN KEARSIPAN PADA BADAN ARSIP DAN PERPUSTAKAAN PROVINSI JAWA TENGAH Hafni Lissa Nuri; Hartuti Purnaweni; Susi Sulandari
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Quality of public service is very important, because the role is related to the public interest, even the interests of the people as a whole. Based on preliminary survey in Board of Archives and Library of Central Java Province, there are indications of poor quality of service. It is apparent from services performed by an employee while on duty serving the user. Users have to wait long enough to get the desired information because many officers are not in place or out official duties. The purpose of this study was to describe the quality of service archives on the Board of Archives and Library of Central Java Province.This research is descriptive quantitative study, using the five dimensions of service quality that is direct evidence (tangible), reliability (reliability), responsiveness officer (Responsiveness), employee attitudes (courtesy) and convenience (acces). The samples in this study are archival service users the Board of Archives and Library of Central Java Province, they are students, civil servants and private sector employees that amounted to 100 people taken proportional random sampling. Collecting data by spreading questionnaires to a sample containing closed questions with four answers choice. Then the research data was processed by descriptive analysis in the form of frequency distribution tables.The results showed that service quality of the Board of Archive and Library of Central Java province are included in the good category. With details that direct evidence aspect (tangible) are included in the good category, reliability aspect are included in the good category, responsiveness officer aspect are included in the good category, employee attitudes aspect (courtesy) are included in the good category and convenience aspect (acces) are included in the good category.

Strategi Pengembangan Pasar Tradisional di Kota Semarang Bani Astiti Asa Nugroho; Herbasuki Nurcahyanto
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Traditional Market is a favorite place for people, especially the low and middle class to buy the daily needs. Traditional Market has a characteristic, which is the bidding process. Traditional markets in Semarang is one contributor to PAD through the levy and able to absorb a lot of labor as seller’s market, pedicab drivers, parking attendants and porters. Currently there are 44 traditional markets in the Semarang. The purpose of this research is to identify factors supporting and obstructing the development of traditional markets in Semarang and formulate the strategy of development traditional markets in Semarang. This research uses qualitative descriptive method by using informant from the Department of Market in Semarang, traditional market seller and the public as a visitor the traditional market in the Semarang. The analysis process begins with identifying the internal and external environment of Department of Market in Semarang using the SWOT analysis to obtain the issues of strategy and then measured by Litmus test. Results of the research strategy of development traditional markets in Semarang City through SWOT analysis contained eight Issues Strategy. Based on the results of litmus test, strategy of development traditional market with the highest score are Optimalizing development and revitalization of traditional markets include ease of access for society and seller and development of traditional markets by utilizing the potential and characteristics.

TINGKAT KEPUASAN WAJIB PAJAK DI KANTOR PELAYANAN PAJAK PRATAMA SEMARANG TIMUR (STUDI KASUS PELAYANAN PAJAK PENGHASILAN) Ivana Rantansari; Herbasuki Nurcahyanto
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Every citizen who have income, should report their income, wealth, and debt through SPT. One of the tax offices in Semarang is Tax Office of East Semarang. The aim of this research is to knowing the other dimensions of the taxpayer’s satisfaction. This research method using the quantitative descriptive, and using the validity test and reliability test, also using the Importance Performance Analysis (IPA) for the analysis tool. The method of the collecting data are questionnaire and interview. The result of the research is that the level of performance of the employees are lower than the level of expectation. It can be seen from the processing result and the level of performance is 3,27, and the level of expectation is 3,56. According to the level of performance and expectation, the result of the percentage is 91,85% and belongs to satisfied. The recommendation of this research is the employees should do the education and training to fix the empathy and attitude dimensions so that will increasing the satisfaction of the taxpayers.

Analisis Indeks Kepuasan Pasien di Puskesmas Kedungmundu Kota Semarang Tunjungsari, Irris Pramadanti; Sulandari, Susi; Fathurrochman, Fathurrochman
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Puskesmas Kedungmundu Semarang has fungtions and tasks to give good health services to public. So, it could bring satisfaction of people. To follow up the statement above, in order to give services level. Besides, it can be an indicator for knowing what kind of service which need to be improved. It will be the supporter for services unit to improve its service quality.The aim of this research is to calculate pulicâ€™s satisfaction index in scheme of improving health service at Puskesmas Kedungmundu Semarang. In the calculation of IKM for 14 items examined of services, each item has the same weightd value of 0,017. In order to simplify the interpretation of IKM, that is 25-100, so these result be conversed to 25 then be put into Cartesian diagram after being processed in order to have clearly result and also to understand the balance of performance of services and the publicâ€™s importance of service at Puskesmas Kedungmundu.These results show that the overall quality of basic health services at Puskesmas Kedungmundu Semarang has been good it can be seen from the IKM after conversion of 69,85 which was the interval from 62,51 to 81,25 conversion so the quality of service B and good service unit performance, but in the Cartesian diagram of the 14 elements of services in community satisfaction index still under performing elements, namely speed of service and convenience services,so it is still necessary to improve performance in that section.

ANALISIS KUALITAS PELAYANAN PEMBUATAN SERTIFIKAT TANAH DI KANTOR PERTANAHAN KABUPATEN BOYOLALI Taufik Zaenal Abidin; Moch. Mustam; Dyah Lituhayu; Hardi Warsono
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The success of a government can be seen from the quality of service that the government give to the people. The level of quality of service depends on the performance of the bureaucracy as public service providers. In order to improve services and to develop Boyolali District, the government of Boyolali District create Land Office services that obliged to carry out registration of land in Boyolali. Only 68,05% land in Boyolali District has registered in the Land Office. Many people has complained because the lack of service that the Land Office give. The purpose of this research is to find out the quality and the factors that affect the services in Boyolali District Land Office. The assesment of quality service is measured by three (3) components, interpersonal environment, procedure and technical environment, and then using five (5) dimensions: tangible, reliability, responsiviness, assurance and empathy. This research used qualitative descriptive approach, Boyolali District Land Office employee as the informan and the people who makes the land certificate. The results of this research showed the three components (officers, procedures and techniques) were measured by using five dimensions namely tangible, reliability, responsivness, assurance and empathy still require some improvement and some of the dimensions that must be maintained. The factors that affect the quality of service is awareness, regulations / standards, organization, personnel skills and infrastructure. Advice can be given to improved officer quality is increase the number of field officers and provide training. Land Office have to socialize all the programs so the users can understand the procedures, and then optimize the use of cars Larasita, a clear schedule, supervise the officers and provide queue number machine.

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