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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,722 Documents

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ANALISIS KUALITAS PELAYANAN RAWAT INAP PUSKESMAS WEDUNG II KABUPATEN DEMAK Billah, Muhammad Naufal Muâ€™tashim; Warsono, Hardi
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research aims to find out and analyze the quality of inpatient care, and to determine the factors that affect inpatient care in Puskesmas Wedung II Demak. Puskesmas Wedung II Demak has just provided in the last two years still has some weaknesses. This research is a descriptive qualitative research. It means researcher collected the data through interviews, observation, and literature. The data information was taken from the Head of Puskesmas Wedung II, staff in charge for Inpatient care, nurse, patient and / or patient's family. In this study, researcher used the dimensions of transparency, responsiveness, assurance, empathy and direct evidence to see the quality of inpatient care in Puskesmas Wedung II. The results show that inpatient services quality of Puskesmas Wedung II Demak based on indicators that have been good that is information inpatient procedures, the responsiveness of the staff, the availability of medicines and medical equipment is quite good and adequate. Indicadotrs are not good that is does not provide transparent information related to the cost of inpatient care, complaint handling, and requirements that have to be met in accessing inpatient care, no guarantee drug information, not all staff are friendly to the patient, not separated inpatients space, and understaffed ceiling cavities in the emergency room. Awareness, regulation / service standards and infrastructure are the factors that affects the quality of inpatient care in Puskesmas Wedung II. Based on the results of this study, it can be concluded that in general inpatient care in Puskesmas Wedung II Demak pretty good, although there are some indicators that must be repaired. The researcher suggest to increase the budget to make a betterment in some parts that need to be fixed into a plan Level Health Center next year.

STRATEGI PENINGKATAN PARIWISATA DI DINAS KEBUDAYAAN DAN PARIWISATA KOTA SEMARANG TAHUN 2010-2015 Zahra Ferlanika; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Tourism sector is now being regarded as an important development program because of its position as a source of income. There are four travel destinations managed by Semarang Culture amd Tourism Department, each of which have a uniqueness. By utilizing a strategic place, Semarang Government designs a concept to increase tourism which consists of several stratehies. But the management of the tourism increasing strategy by Culture and Tourism Department is still not optimal. Therefore, this study is conducted to find out how is the tourism increasing strategy done by Semarang Culture and Tourism Department. This study used a qualitative descriptive method and SWOT analysis with documentation and interview as the means to collect data. The target of this study is government, specifically Semarang Culture and Tourism Department and people participating in the management of Semarang's tourist attractions. Strategy is defined as steps or methods done by the government in a long term to achieve an objective. Based on the result of this study, the problems faced by Semarang Culture and Tourism Department in general regarding the strategy to increase tourism include the facilities and infrastructure that had not been ideal, limited budget, the quality and quantity of HR that is still lacking, and the lack of events that can have a high value, and thus hamper an improvement in tourism. This study encourages tourism stakeholders to pay attention to the strategy discussed in this study. There is a need for government, private, and public’s involvement, improvement in HR quality and quantity, construction of facilities and infrastructures that are felt to be lacking, and also a good teamwork between the parties involved in improving the tourism sector in Semarang.

UPAYA MENINGKATKAN KOORDINASI DALAM MENGEMBANGKAN INDUSTRI PARIWISATA DI KABUPATEN WONOSOBO Sukron Amin; Fathurrohman Fathurrohman; Zaenal Hidayat
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Coordination is absolutely essential in a good organization of public organizations as well as private organizations. Coordination is carried out to create a uniform and harmonious effort on target. In an effort to develop the region's tourism industry, cross-sector coordination is needed to help harmonize and synchronize the roles of the actors of development, namely the Government, the private and the public. Coordination is needed from the level of planning up to evaluation activities.Research used are a descriptive qualitative, and thus use the phenomenon in which it contained the principal interview. Phenomenon that be used as reference is the delegation of authority, communication, budget, the coordinator, the mechanism of a pattern of coordination. The phenomenon that is then be used as reference to know the role of coordination and thruster and inhibitors factor in improving the coordination of traffic sectors. An interview conducted to 3 head of dept. namely dept. of tourism and culture communication and informatic department of transportation, district wonosobo, public works department and one of the owner of the bureau of tourism.Based on the results of the interview has been done can be noted that in the development of the tourism industry, involving the role of the Government (Office of tourism and culture, public works, Transportation and Communication Department of Informatics) private (travel agency tourism) and the role of the community. Therefore cross-cutting coordination is needed both in the planning, implementation and evaluation process of course with effective communication. The active role of the actors of development becomes the driving factor in coordination, and differences in the orientation of the time and also the limited budget of dijadiakan inhibitor of factor, because each implementation activity, each of these actors do not have the same time and an adequate budget.

ANALISIS KUALITAS PELAYANAN KESEHATAN PADA RSUD KETILENG KOTA SEMARANG Obisadik, Arief Rahmat; Dwimawanti, Ida Hayu; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Health services is a concept that used in providing health services to the community. Regional Public Hospital Ketileng Semarang as a government agency in charge of providing health services is always required to work optimally in serving the community. The service is called quality if it has met the indicators that used as a barometer of the extent to which the service has done well. This study aims to determine the quality of health services in Regional Public Hospital Ketileng Semarang through service activities, inhibiting factors of service, and the driving factors of service from internal customerâ€™s perspective (staffs) as well as through the five dimensions of service quality ( ServQual ) from Parasuraman In this study, the researcher use a qualitative method with descriptive approach. A qualitative approach with in-depth interviews toward 6 informants with election technique by accidental sampling. The results showed that from the five dimensions of service quality that described by Parasuraman, that is tangible, realibility, responsiveness, assurance, and empathy, only assurance dimension that can be said to have been carried out properly The advice that given is (1 ) increasing the number of employees in serving ( 2 ) closer scrutiny for employees ( 3 ) provide information as simple as possible in order to be understood by all patients ( 4 ) time of service is adapted with the patient visits.

IMPLEMENTASI PERATURAN DAERAH KOTA SEMARANG NOMOR 11 TAHUN 2000 TENTANG PENGATURAN DAN PEMBINAAN PEDAGANG KAKI LIMA DI KECAMATAN SEMARANG TIMUR HABIB MUHAMMAD NAJIB; Margaretha Suryaningsih
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to describe; 1) the implementation of Local Regulation of City of Semarang Number 11 Year 2000 concerning Arrangement and Guidance of PKL in Sub-district of East Semarang; and 2) factors inhibiting the implementation of Local Regulation of City of Semarang Number 11 Year 2000 regarding the Management and Development of street vendors in East Semarang Subdistrict. The research approach used in this research is descriptive research that aims to describe certain social phenomena as well as compare the phenomena that have been determined, so it can be concluded. This type of qualitative research is descriptive because the research does not use much numerical data, it leads to what actually happens on the field, in which the researcher has to see, find and describe what really happened by reviewing the researcher's mind in accordance with the data and facts found. In this case, the researcher uses several informants as informants, which represents the apparatus / government, street vendors and the community. The result of the research shows that the implementation of Regional Regulation Number 11 Year 2000 regarding the Management and Development of PKL in East Semarang Sub-district is not yet optimal. The lack of optimal implementation is motivated by several problems such as the lack of solid socialization, low awareness of the target group to obey the rules, the low supervision of the officers, the number of street vendors that have not been recorded, as well as the low level of PKL education, the competence of human resources namely the executing officers, which is less supportive, as well as internal and external factors of Regional Regulation No. 11 of 2000. Problems that often occur for example they do not want to pack the ground after selling, or littering, which effect the aesthetic city becomes less beautiful and beautiful. Though people would also want the city's aesthetic awake. The agency actually wants them not only to sell in crowded places. They are expected to be a new magnet that creates a crowd even though its location is not in the middle of the city.

ANALISIS HUBUNGAN KEDISIPLINAN DAN KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DALAM UPAYA PENINGKATAN KINERJA ORGANISASI BADAN PERTANAHAN NASIONAL KANTOR WILAYAH PROVINSI JAWA TENGAH Idham Hadiguna; Nina Widowati; Susi Sulandari
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to describe the performance of the National Land Agency Of Central Java Province and to know the corelations of discpline and leadership to employee performance in an effort to improve organizatinal in National Land Agency Of Central Java Province. Locus were used in this research is National Land Agency Of Central Java Province. This research uses quanitative research methods are purely eexplanation. The respondents in this study consists of 44 (fourty four) employees National Land Agency Of Central Java Province.Based on the research results show that the performance of the National Land Agency Of Central Java Province can be categorized good. Either even though there is still some indicators assessed less optimally. Aspects that affect optimally performance of National Land Agency Of Central Java Province which aspects of discipline and leadership aspects.Conclusions in this study was the overall performance of the National Land Agency Of Central Java Province was good, and the aspect of the discipline and leadership indeed affect National Land Agency Of Central Java Province.Based on the conclusions, researchers recommended National Land Agency Of Central Java Province to fix indicators is still less than optimalso that more optimal performance can be achieved.

ANALISIS KUALITAS PELAYANAN PERIZINAN IMB DI BADAN PENANAMAN MODAL DAN PELAYANAN PERIJINAN KABUPATEN BLORA Ana Nur Rohmatin; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penelitian ini disusun untuk menganalisis kualitas pelayanan perizinan IMB di Badan Penanaman Modal dan Pelayanan Perijinan Kabupaten Blora, serta untuk menganalisis faktor-faktor yang menghambat kualitas pelayanan perizinan IMB. Kualitas pelayanan tersebut dilihat melalui lima dimensi yaitu tangible, reliability, responsiveness, assurance, dan empati. Penelitian ini merupakan jenis penelitian diskriptif kualitatif dengan pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian diperoleh bahwa kualitas pelayanan perizinan IMB di Badan Penanaman Modal dan Pelayanan Perijinan Kabupaten Blora belum optimal, karena masih ditemukan beberapa kekurangan yaitu sarana prasarana masih kurang dan sarana prasarana yang tersedia belum dimanfaatkan secara optimal, kedisiplinan waktu petugas kurang, dan waktu penerbitan izin masih beberapa kali mengalami keterlambatan. Faktor penghambat dalam kualitas pelayanan perizinan IMB tersebut yaitu Sumber Daya Manusia, sarana dan prasarana, organisasi dan masyarakat. Saran dari peneliti yakni memanfaatkan sarana prasarana yang ada dan perlu pengadaan sarana dan prasarana yang belum tersedia untuk menunjang pelayanan, perlu absensi pada saat jam masuk setelah istirahat untuk mendisiplinkan petugas, perlu meminimalisir keterlambatan penerbitan dengan pemberian kewenangan kepada bawahan untuk memberikan paraf atau tandatangan yang sifatnya legal ketika Pimpinan alpa, selain itu perlu koordinasi dan keselarasan antara front office dan back office dalam pengecekan persyaratan izin, serta masyarakat harus lebih bersikap aktif dan tanggap terhadap berkas-berkas yang masih kurang.

SOCIETY EMPOWERMENT AS A STRUNGGLE TO DEVELOP DIWAK TOURISM VILLAGE IN SEMARANG REGENCY Tiara Lusy K; Herbasuki Nurcahyanto
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Diwak Village is a potential tourist village that has empowerment activities in developing tourism potential. Empowerment of tourist villages Diwak uses the concept of the pentahelix approach involving 5 elements, namely academics, business, community, government and media, but the involvement of the implementation of empowerment is not in line with expectations. This study aims to analyze the synergy of stakeholders through the role of each stakeholder involved in empowerment activities. The research method used is a qualitative method with data collection techniques of observation, interviews, and documentation. Determination of research subjects use purposive sampling techniques and being followed by snowball sampling techniques and data validity with data triangulation techniques. The results show that the stakeholders involved are: Semarang State University, PT. Sidomuncul, Empowerment Service, Tourism Office, Diwak Village Karangtaruna, and Diwak Village Website. The empowerment process is carried out by motivating, mentoring, training and providing supporting facilities to the community. However, the role of each stakeholder in implementing the empowerment of the tourist village of Diwak has not been optimally implemented. The realization of the synergy between stakeholders in the community empowerment of tourism villages in Diwak has not been realized because the relationship of cooperation and coordination among stakeholders does not work well. The passive stakeholdersin coordinatingprocess are the Kelurahan Diwak Website, Empowerment Service and Tourism Office. Suggestions can be given is to improve the relationship of cooperation, coordination, and communication among the 5 stakeholders in implementing the empowerment of Diwak tourism village through a more intensive village tourism activist forum within two years to establish coordination creating synergy for the success of empowerment

Implementasi Kebijakan Standarisasi Penghasilan Aparatur Pemerintah Desa di Kabupaten Banyumas Alfa Mutiara Dewi; Sundarso Sundarso; Slamet Santoso
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Income Standards Policy for rural government institution in Banyumas Regency refers to Government Regulation No. 43 Year 2014 concerning the Implementation Regulations of Law No. 6 In 2014 about the village. Purpose of establishing the Income Standards Policy for rural government institution is to improve the equity and justice for all the Head of the Village and the Village, and the orderly administration of the village good governance relating to rural finance. Effectiveness of policy implementation is measured using “five right”, ie appropriateness of the policy, the accuracy of the implementation, the target accuracy, precision environment, and the accuracy of the process. In the policy, also used the theory of Edwards III consisting of communication, resources, disposition, and organizational structure, and to identify factors supporting and policy implementation. The results of the study is the emergence of a legal product in the form of Fixed Income, Benefits, and Income Supplement Village Head and the Village in Banyumas as income equalization step for village officials in Banyumas. The author recommends the following suggestions: Open communication pattern between the Government 2 of the village with the Municipality by optimizing net Asmara, Provision of Work Motivation and Discipline of apparatus, and optimize public participation in policy formulation in the area.

EFEKTIVITAS ORGANISASI DALAM PENYELENGGARAAN PELAYANAN TANDA DAFTAR USAHA PARIWISATA (TDUP) DINAS KEBUDAYAAN DAN PARIWISATA KOTA SEMARANG Dipta Kharisma; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Effectivity is essential as a form of accomplishment for what have been done by the stakeholders such as organization effectivity of Tourism Support Division in Tourism Business Registry services in Semarang. This study is conducted to describe and analyze whether the organization effectivity of Tourism Support Division in Tourism Business Registry service of Semarang has been effective, and to identify the hampering factors of Tourism Business Registry services in Semarang. The study is descriptive in which using qualitative approach. The data are collected by observation, interview, documentary studies, and library research. The result shows that the organization effectivity of Tourism Support Division in Tourism Business Registry services of Semarang has not been effective, as seen from the distant goal that is to provide a source of information about the regulation of Tourism Business for stakeholders. It is proved in amount of the number of stakeholders who do not own Tourism Business Registry. It is caused by several obstacles such as lack of human resources, inadequate facilities and infrastructure, minimum technology utilization, low awareness of entrepreneurs, and poor coordination in getting information. The suggestions given are holding regular and wide socialization to the businessmen about the importance of Tourism Business Registry, increasing the number of Human Resources (HR), and maximizing internet usage as an online based Tourism Business Registry.

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