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INDONESIA
Jurnal Ilmiah Mahasiswa Manajemen
Published by Universitas Katolik Widya Mandala Surabaya
ISSN : 2303162X     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Junral Ilmiah Mahasiswa Manajemen (JUMMA) merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Manajemen, Fakultas Bisnis, Universitas Katolik Widya Mandala Surabaya untuk memberikan wadah kepada para mahasiswa Jurusan Manajemen dalam menuangkan pemikiran-pemikiran demi perkembangan ilmu manajemen.
Arjuna Subject : -
Articles 119 Documents
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PENGARUH KEPUASAN PELANGGAN, KEPERCAYAAN PELANGGAN DAN SWITCHING BARRIERS TERHADAP LOYALITAS PELANGGAN HARTONO ELEKTRONIKA SURABAYA SARI T, STEFANNY RATNA
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 4 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (62.487 KB) | DOI: 10.33508/jumma.v2i4.426

Abstract

The growth of the retail business, especially modern retail business is currently growing quite rapidly with many retailers that are emerging, ranging from minimarket, supermarket, hypermarket to department stores. Modern retail’s concept prioritizes comfort, cleanliness, security, strategic location, good product quality, as well as the completeness and variety of products to compete in the retail industry. The purpose of this study is to investigate and analyze the effect of customer satisfaction, customer trust and switching barriers to customer loyalty. Benefits of this research is to provide meaningful input ideas for the retail industry in developing appropriate marketing strategies for target markets and as additional information in subsequent research. This study is a causal hypothesis and using a Non-Probability Sampling. Independent variables of this research include customer satisfaction, customer trust, and switching barriers. The dependent variable is customer loyalty. The sampling technique used was purposive sampling. The samples used were 100 consumers who like to shop at Hartono bla. The analysis technique used is multiple linear regression. The result shows that all the hypotheses are supported. The analysis showed that the customers' trust significantly affects to customer loyalty, with the highest influence, followed by a variable switching barriers and customer satisfaction.
PENGARUH STORE ATMOSPHERE, STORE LOCATION, dan IN-STORE EMOTIONAL EXPERIENCES TERHADAP STORE ATTITUDE PADA SPECIALITY STORE “STROBERI” TUNJUNGAN PLAZA SURABAYA LISANTHI, WINDA
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 2, No 4 (2013)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (84.288 KB) | DOI: 10.33508/jumma.v2i4.427

Abstract

The purpose of this research is knowing the effect of store atmosphere towards in-store emotional experiences, the effect store location towards store attitude, the effect in-store emotional experiences towards store attitude and store atmosphere towards store attitude through in-store emotional experiences at speciality store “Stroberi” Tunjungan Plaza Surabaya. Amount samples in this study is 150 samples. Data analysis technique used is a Structural Equation Model (SEM) with LISREL 8.70 program. The results of this study indicate that store atmosphere has a positive effect towards in-store emotional experiences, store location has a positive effect towards store attitude, in-store emotional experiences has a positive towards store attitude, and store atmosphere has a positive towards store attitude through in-store emotional experiences.
PENGARUH BRAND IMAGE DAN SERVICE QUALITY TERHADAP CUSTOMER TRUST DAN PURCHASE INTENTION PADA PRODUK SMARTPHONE OPPO DI SURABAYA Hendrawan, Malvin; Putra, A.Y. Yan Wellyan Toni; Kristanti, Maria Mia
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 1 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.18 KB) | DOI: 10.33508/jumma.v6i1.1763

Abstract

Increased buying interest in consumers is an activity to win the competition within the retail industry. There are several factors that can affect the intention of buying or purchase intention consumers. These factors are Store Image, Brand Image, Price Image. Where Brand Image and Price Image indirectly affect Purchase Intention but through Store Image, while Store Image directly influence Purchase Intention. Other variables that affect the Store Image directly are Brand Image and Price Image. This study aims to determine the effect of Brand Image and Price Image on Purchase Intention through Store Image. This research uses Structural Equation Modeling (SEM) analysis technique. The object of this research is consumer from IBOX Store at World Trade Center (WTC) Surabaya, with 154 respondents. The results of this study can be concluded: (1) Brand Image has a positive effect on Store Image, (2) Price Image has a positive effect on Store Image, (3) Store Image has positive effect on Purchase Intention, (4) Brand Image has positive effect on Purchase Intention through Store Image, (5) Price Image positively affects Purchase Intention through Store Image
PENGARUH BRAND IMAGE DAN PRICE IMAGE TERHADAP PURCHASE INTENTION DENGAN STORE IMAGE SEBAGAI VARIABEL INTERVENING PADA IBOX STORE DI WORLD TRADE CENTER (WTC) DI SURABAYA Lenarto, Stefan; Putra, A.Y. Yan Wellyan Toni; Rahmawati, Veronika
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 2 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.372 KB) | DOI: 10.33508/jumma.v6i2.1768

Abstract

Increased buying interest in consumers is an activity to win the competition within the retail industry. There are several factors that can affect the intention of buying or purchase intention consumers. These factors are Store Image, Brand Image, Price Image. Where Brand Image and Price Image indirectly affect Purchase Intention but through Store Image, while Store Image directly influence Purchase Intention. Other variables that affect the Store Image directly are Brand Image and Price Image. This study aims to determine the effect of Brand Image and Price Image on Purchase Intention through Store Image. This research uses Structural Equation Modeling (SEM) analysis technique. The object of this research is consumer from IBOX Store at World Trade Center (WTC) Surabaya, with 154 respondents. The results of this study can be concluded: (1) Brand Image has a positive effect on Store Image, (2) Price Image has a positive effect on Store Image, (3) Store Image has positive effect on Purchase Intention, (4) Brand Image has positive effect on Purchase Intention through Store Image, (5) Price Image positively affects Purchase Intention through Store Image
PENGARUH PERSON-ORGANIZARION FIT DAN COWORKER SUPPORT TERHADAP INTERPERSONAL DEVIANCE KARYAWAN FRONTLINER DI SURABAYA Sasmita, Veronika Teresa; Wulani, Fenika; Junaedi, Marliana
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 1 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB) | DOI: 10.33508/jumma.v6i1.1764

Abstract

Pada era modern ini, beberapa perusahaan mengadopsi E-Service Quality karena saat ini pelanggan lebih memilih layanan yang cepat diakses dimanapun dan kapanpun berada sehingga hal tersebut menambah fungsi utama dari sebuah produk. Oleh karena itu perusahaan harus dapat memenuhi kebutuhan pelanggan untuk memberikan kepuasan pelanggan terhadap suatu perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh antara Perceived Value dan E-Service Quality terhadap Customer Behavioral Intention melalui Customer Satisfaction pada pelanggan Pengguna di Surabaya. Penelitian ini menggunakan penelitian kausal. Teknik pengambilan sampel menggunakan sampel random sampling dengan cara purposive sampling. Sampel yang digunakan sebesar 150 responden pengguna Gojek di Surabaya. Alat pengumpulan data yang digunakan adalah kuesioner. Teknik analisis data yang digunakan adalah Structural Equation Model dengan menggunakan program LISREL. Hasil penelitian ini menyatakan bahwa Perceived Value berpengaruh secara signifikan terhadap Customer Satisfaction, E-Service Quality berpengaruh secara signifikan terhadap Customer Satisfaction, Customer Satisfaction berpengaruh secara signifikan terhadap Customer Behavioral Intention, Perceived Value tidak berpengaruh secara signifikan terhadap Customer Behavior Intention, dan E-Service Quality berpangaruh secara signifikan terhadap Customer Behavioral Intentions
Pengaruh Keadilan Prosedural dan Stres Kerja terhadap Turnover Intention dengan Komitmen Organisasional sebagai Variabel Mediasi pada PT.PJB Services Wulansari, Yuliana Ayu; Koesmono, Teman; Junaedi, Marliana
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 2 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.434 KB) | DOI: 10.33508/jumma.v6i2.1769

Abstract

This research aims to find out and analyze the influence of procedural justice, job stress, organizational commitment and turnover intention on the company's production employees PT PJB Services. This reasearch is quantitative research Technical analysis of the data using the structural equation modeling (SEM). Data obtained from the results of the questionnaire of 175 respondents, by distributing questionnaires to the respondents (production’s employees). The object of reasearch is in PT. PJB Services, that hire employees in production field, selected by using a judgement sampling. The results showed that procedural justice has a positive effect on organizational commitment, then work stress has positive effect on organizational commitment, besides procedural justice has no effect on turnover intention, then work stress has no effect on turnover intention, and organizational commitment has no effect on turnover intention. This result can be seen from the calculation of existing research using LISREL program, through SEM analysis. These results can be seen from the calculation of existing research using LISREL program, through analysis of SEM.
PENGARUH KOMITMEN ORGANISASIONAL DAN STRES KERJA TERHADAP PERILAKU KEWARGANEGARAAN ORGANISASIONAL PADA KARYAWAN EVENT ORGANIZER DI SURABAYA Candra, Candra Lourencia; Wulani, Fenika; Suhartatik, Ani
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 1 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (182.515 KB) | DOI: 10.33508/jumma.v6i1.1765

Abstract

Human resources are a resource that has its own characteristics because it has emotions and thoughts. Emotions and thoughts that arise can affect employee job satisfaction and employee loyalty level of employment as human resources. Therefore, this study aims to analyze and obtain empirical evidence of the influence of empowerment and workplace environment to job satisfaction and employee’s job loyalty. This research is a quantitative research with three hypotheses to be tested. The sample used in this study are 200 respondents who are employees of MSMEs in Madura and Surabaya. Relevant data in this research are 50 data from 200 respondents to be processed. Independent variables used are employee empowerment and workplace environment, the first dependent variable is job satisfaction and second dependent variable that is employee work loyalty. The results of the tested on the employees of MSME showed that the two independent variables have a positive effect on the first dependent variable and the first dependent variable also positively affects the second dependent variable
PENGARUH PEMBERDAYAAN KARYAWAN DAN LINGKUNGAN TEMPAT KERJA TERHADAP KEPUASAN KERJA DAN LOYALITAS KERJA KARYAWAN PADA PERUSAHAAN UMKM DI SURABAYA DAN MADURA Austyn, Titus; Lindawati, Tuty; Pradana, Dominicus Wahyu
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 2 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (178.586 KB) | DOI: 10.33508/jumma.v6i2.1770

Abstract

Human resources are a resource that has its own characteristics because it has emotions and thoughts. Emotions and thoughts that arise can affect employee job satisfaction and employee loyalty level of employment as human resources. Therefore, this study aims to analyze and obtain empirical evidence of the influence of empowerment and workplace environment to job satisfaction and employee’s job loyalty. This research is a quantitative research with three hypotheses to be tested. The sample used in this study are 200 respondents who are employees of MSMEs in Madura and Surabaya. Relevant data in this research are 50 data from 200 respondents to be processed. Independent variables used are employee empowerment and workplace environment, the first dependent variable is job satisfaction and second dependent variable that is employee work loyalty. The results of the tested on the employees of MSME showed that the two independent variables have a positive effect on the first dependent variable and the first dependent variable also positively affects the second dependent variable
PERAN JUMLAH KOMISARIS PADA HUBUNGAN KEPEMILIKAN MANAJERIAL TERHADAP KINERJA PERUSAHAAN (STUDI PADA INDUSTRI NON-KEUANGAN DI INDONESIA) Lorentan, Stephanie Anastasia; Susilawati, Cicilia Erna
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 1 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.034 KB) | DOI: 10.33508/jumma.v6i1.1761

Abstract

This study examines the effect of risk profile, earnings, and capital to firm value by using good corporate governance as intervening variable. The sample in this study used banking company listed on the Indonesian Stock Exchange in 2011-2016 with a sample of 40 banking companies. The result of this study showed that direct influence of risk profile and capital to firm value. While earnings variable doesn’t directly affect the firm value. Another result of this study showed good corporate governance intervenes the influence of risk profile and earnings to firm value. While good corporate governance doesn’t interfere with the influence of capital on firm value.
PENGARUH RISK PROFILE, EARNINGS, DAN CAPITAL TERHADAP NILAI PERUSAHAAN MELALUI GOOD CORPORATE GOVERMANCE (Studi pada Perusahaan Perbankan di Indonesia) Sasongko, Arief Sugiarto; Susilawati, Cicilia Erna
JURNAL ILMIAH MAHASISWA MANAJEMEN Vol 6, No 2 (2017)
Publisher : Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (285.263 KB) | DOI: 10.33508/jumma.v6i2.1766

Abstract

This study examines the effect of risk profile, earnings, and capital to firm value by using good corporate governance as intervening variable. The sample in this study used banking company listed on the Indonesian Stock Exchange in 2011-2016 with a sample of 40 banking companies. The result of this study showed that direct influence of risk profile and capital to firm value. While earnings variable doesn’t directly affect the firm value. Another result of this study showed good corporate governance intervenes the influence of risk profile and earnings to firm value. While good corporate governance doesn’t interfere with the influence of capital on firm value.

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