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INDONESIA
CITIZEN CHARTER
Published by Universitas Udayana
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Core Subject : Humanities, Art,
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Articles 389 Documents
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Community Based Tourism Dalam Pengembangan Pariwisata Di Desa Akah, Kecamatan Klungkung, Kabupaten Klungkung Lewi Asih, Ni Wayan; Yasintha, Putu Nomy; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

Akah Village has great potential for developed into tourist destination both in terms of natural resources and the socio cultural conditions of the local people. However, this high potential cannot be developed optimally because of the limited budget and infrastructure. In addition, level of local community participation in tourism development in Akah Village is still far from what was expected. This research using a qualitative descriptive method studied using sustainable tourism development theory with the Community Based Tourism approach by Yaman and Mohd. Based on the study using the CBT approach, the results of the research show that there are several indicators that have worked well such as support from the government, strengthening local institutions, and sustainable use of local resources, while there are several other indicators that have worked but are not good, such as participation from the stakeholders, equitable benefit sharing and linkages between regional and national levels. Keywords: CBT, sustainable tourism, village potential, community participation.
STRATEGI PENGEMBANGAN OBJEK PARIWISATA PEMANDIAN ALAM BANYU BIRU KABUPATEN PASURUAN Haniawati, Dian; Supriliyani, Ni Wayan; Dwi Wismayanti, Kadek Wiwin
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

The Pasuruan Regency Office has a target to increase tourism productivity and cultural arts, but in its realization there are still problems, namely undirected tourism development, marketing strategies that are not optimal, lack of public awareness of the potential of the area owned, building functions that are not used properly, and low human resources. In this case using strategic planning analysis according to John M. Bryson and SWOT analysis techniques according to Freddy Rangkuti. This type of qualitative descriptive research. Sources of data are primary data and secondary data. The technique of determining the informant is snowball. The SWOT matrix produces an alternative strategy of Strength, Opportunities (SO) in the form of eight alternative strategies. There are five strategies to choose from as a priority scale Keywords: Tourism Objects, Strategic Planning Process, SWOT Analysis
KUALITAS PELAYANAN KEPEMILIKAN AKTA PERKAWINAN DALAM PEMERATAAN TERTIB ADMINISTRASI KEPENDUDUKAN DI (DISDUKCAPIL) KABUPATEN BULELENG Widiantari, Ni Kadek Linda; Supriliyani, Ni Wayan; Sastra WIjaya, Komang Adi
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

The increase in the marriage rate is related to the administrative order of ownership of a marriage certificate for the people of Buleleng Regency. This study aims to determine the quality of ownership of a marriage certificate in an orderly population administration at the Population and Civil Registry Office of Buleleng Regency. The research used a qualitative approach with descriptive research. Collecting data in this study using the method of observation, interviews and documentation. The results show that the service quality of marriage certificates in orderly population administration has shown a good increase, seen from the satisfaction of the community in providing services, but there are still obstacles in the process of service delivery for marriage certificates that are carried out offline / online. in the Disdukcapil Office namely on the reliability aspect, the responsivisness aspect, the assurance aspect, then the empathy aspect, finally the tangibles aspect. Keywords: Service Quality, Marriage Certificate, Population Administration
STRATEGI OMBUDSMAN REPUBLIK INDONESIA (ORI) PERWAKILAN PROVINSI BALI DALAM MENEKAN MALADMINISTRASI PELAYANAN PUBLIK (Studi Kasus: Kota Denpasar) Ardani, Ni Luh Widya; Yudartha, I Putu Dharmanu; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

Lembaga Ombudsman Republik Indonesia Perwakilan Provinsi Bali is an institution that has overseeing the implementation of public services. The purpose of this research was to determine the strategies in preventing maladministration of public services. This research is descriptive qualitative with observation, interviews, and documentation. The results of the analysis based on the process model of the strategic management stages according to Wheelen and Hunger and the SWOT analysis show that the Ombudsman Perwakilan Bali did not carry out an environmental analysis because strategy was based on the POK Ombudsman Republik Indonesia. The formulation process did not involve the community too. The good thing is, in 2020, the strategy implementation and evaluation and control processes have been carried out according to the performance plan. Based on the results, there are alternative strategies as further optimization looking at the WT (Weakness-Treaths) strategy. Keywords: Ombudsman strategy, maladministration, public service.
Pengawasan Kelayakan Kapal Ikan oleh Kantor Kesyahbandaran Dan Otoritas Pelabuhan Kelas II Benoa Prasetya, Dwita Erwin; Winaya, I Ketut; Dwi Wismayanti, Kadek Wiwin
CITIZEN CHARTER Vol 1 No 2 (2020): Jurnal Administrasi Publik 2020
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Abstract

In the Minister of Transportation Regulation No.13/2012. The purpose of this study was to determine the supervision carried out by Benoa Class II Port Authority and Port Authority Office. The analysis of this research unit is to see the Supervision of the Feasibility of Fishing Vessels carried out by the Benoa Class II Port Authority and Port Authority Office. In this study, it explains the observed criteria put forward by Siagian in the Silalahi, namely process, implementation, organization and planning. The informants in this study used purposive sampling. The results of this study indicate that the implementation of the Fishing Vessel Feasibility Monitoring carried out by the Harbormaster Office has not been going well. Obstacles in the implementation of supervision are also one of the causes so that the supervision carried out by the Benoa Class II Port Authority is not optimal. This research is expected to be able to provide new ideas and input from the Benoa Class II Port Authorityand Port Authority Offices. Keywords: Supervision, Feasibility of Fishing Vessels
EFEKTIVITAS PROGRAM ASURANSI USAHA TANI PADI (AUTP) DALAM UPAYA PERLINDUNGAN PETANI DI KECAMATAN MENGWI, KABUPATEN BADUNG Juniasih, Ni Made; Sastra Wijaya, Komang Adi; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

The Rice Farming Insurance Program (AUTP) in Mengwi District is a form of government concern in providing protection to farmers who often experience losses due to crop failure. This study analyzes effectiveness of AUTP in Mengwi by using the effectiveness of Duncan which consists of indicators of goal achievement, integration, and adaptation. This research is descriptive qualitative. This research based on effectiveness of Duncan analysis shows that the AUTP program in Mengwi has not been fully effective because there are still several obstacles such as limited operational costs, low participation of AUTP with a premium of 20% paid by farmers, the minimum criteria for claiming is too high, benefits of AUTP have not been felt by all farmers, socialization has not been optimal, and there is a shortage of implementing officers. Keywords: Effectiveness, Rice Farming Insurance Program, Farmer Protection
STRATEGI BADAN USAHA MILIK DESA (BUMDes) DALAM PENINGKATAN PENDAPATAN ASLI DESA DI DESA TIBUBENENG KECAMATAN KUTA UTARA KABUPATEN BADUNG Febryanti Putri, Ayu Devi; Yudharta, I Putu Dharmanu; Prabawati, Putu Anik
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

Village-owned Enterprises (BUMDes) Gentha Persada that located in Tibubeneng Village, North Kuta District, Badung Regency ranked first as the best BUMDes in Badung Regency. However, BUMDes Gentha Persada still has problems such as not being able to achieve its target, which is to contribute in increasing the village's original income optimally.The results of this study indicate that the BUMDes Gentha Persada has carried out a strategic management process and there are several obstacles in increasing the village's original income such as lack of regulation from the village government in running the BUMDes program, lack of awareness of human resources in carrying out their duties, and lack of socialization carried out by BUMDes Gentha Persada. The results of the SWOT Matrix analysis resulted in four alternative strategies which became alternative strategies of strengths-opportunity, weakness-opportunity, strengths-threats, and weakness-threats. Keywords:Village-owned Enterprises, Strategic Management Process, SWOT Analysis, Increasing Village Original Income.
KINERJA UPTD PELAYANAN SOSIAL KAMPUNG INVESTASI HATI DALAM PENANGANAN LANJUT USIA TERLANTAR DAN PENYANDANG DISABILITAS MENTAL DI KABUPATEN TABANAN Pramita Dewi, Ni Wayan; Supriliyani, Ni Wayan; Dwi Wismayanti, Kadek Wiwin
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

The UPTD Kampung Investasi Hati as a Social Welfare Institution in dealing high number of neglected elderly and people with mental disabilities in Tabanan Regency carries a program, namely Kampung Investasi Hati (Kata Hati). The purpose of this study was to determine performance of UPTD Kampung Investasi Hati in handling neglected elderly and people with mental disabilities in Tabanan Regency. The research method used is descriptive qualitative. The indicators used to analyze performance of the UPTD Kampung Investasi Hati uses the performance measurement theory by Dwiyanto, namely Productivity, Service Quality, Responsiveness, Responsibility and Accountability. The results showed that the performance of the UPTD Kampung Investasi Hati was not running optimally. There are obstacles that cause service delivery not optimal, ranging from less than optimal socialization, limited number of employees and the lack of budget in financing programs and activities. Keywords: Performance, Social Service, Neglected Elderly and People with Mental Disabilities
EVALUASI PROGRAM BEDAH RUMAH DALAM UPAYA PENGENTASAN KEMISKINAN DI DESA BERANGBANG, KECAMATAN NEGARA, JEMBRANA Maha Dewi, Ni Kadek Sriyanti; Yudartha, I Putu Dharmanu; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 1 No 01 (2021): Ilmu Administrasi Negara 2021
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Abstract

The house renovation program in Berangbang Village is a government policy in helping the fulfilment of livable houses for the underprivileged. The purpose of this study was to evaluate the role of the house renovation program from 2017 tol 2019 in alleviating poverty in Berangbang Village. This research is using descriptive qualitative technique. While the data collection techniques in this research are observation, interviews, and documentation, using data analysis technique from Miles and Huberman. The evaluation model used in this research is by William Dunn (2003), which consists of six indicators, there are effectiveness, efficiency, adequacy, equality, responsiveness, and accuracy. The results in this study indicate that the role of the house renovation program in Berangbang Village is still not optimal, seen from the ineffective in alleviating poverty, insufficient budget, and inadequately targeted assistance. However, the government has made various efforts to optimize the implementation of the house renovation program. Keywords: Evaluation, House Renovation Program, Livable House, Poverty
Strategi Peningkatan Mutu Pendidikan dalam Perspektif Manajemen Berbasis Sekolah di SMP Negeri 5 Denpasar Puspita Utami, A.A.I.A. Chandra; Winaya, I Ketut; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 1 No 01 (2021): Administrasi Publik 2021
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Abstract

Indonesia has the problem about the low quality of education at every level in the education unit so that, the government issued Undang-Undang No.20 / 2003. School-based management is a form of management autonomy within the education unit. The background of the problem is how to improve the quality of education in the perspective of school-based management. The theory used in this study is Strategic Management according to Fred R. David, namely strategy formulation, strategy implementation, and strategy evaluation. This research uses descriptive qualitative and the technique of determining the informants is included in the purposive sampling technique. This study found that the quality of education at SMP Negeri 5 Denpasar was quite good in the academic and non-academic fields with the Education Quality Improvement Strategy in School-Based Management Perspective at SMP Negeri 5 Denpasar being implemented by the school in order to get a good quality education. Keywords: Strategic Management, School-based Management.

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