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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,544 Documents
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Pengaruh Stres Kerja dan Locus of Control terhadap Kepuasan Kerja dan Kinerja Pegawai Bagian Layanan PT Bank Negara Indonesia (Persero), Tbk. Cabang Malang Savira, Halida; Noermijati; Djumahir
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This study investigated the influece of job stress and locus of control to job satisfaction and job performance of employees in service division at PT. Bank Negara Indonesia (Persero), Tbk. in Malang using Partial Least Square. The population of the research covered the whole tellers and customer service officers in Bank BNI Malang, with 70 respondents as the research samples. The outputs of these findings indicate that the variable of job stress has direct and significant influence to the job satisfaction and job performance of tellers and customer service officers in Bank BNI Malang, and also has indirect and significant influence to the job performance through job satisfaction of tellers and customer service officers in Bank BNI Malang. Whereas, the variable of locus of control has a direct and significant influence to the job satisfaction and job performance of tellers and customer service officers in Bank BNI Malang, and also has indirect and significant influence to the job performance through job satisfaction of tellers and customer service officers in Bank BNI Malang. Last, variable job satisfaction has direct and significant influence to the job performance of tellers and customer service officers in Bank BNI Malang. These findings indicate that in order to improve job satisfaction and job performance of the employees can be carried out by keeping the level of job stress so that it will not increase to the negative level and also improving locus of control especially the internal locus of control.
Analisis Pengaruh Kepemimpinan Kepala Sekolah dan Motivasi Kerja Guru terhadap Komitmen Kerja Guru (Studi Kasus: SDIT Ummul Quro’Kota Bogor) Rizqiani, Arifah; Syamsun, Muhammad; Dirdjosuparto, Sukiswo
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The success of national education goals in particular should pay attention to the educational component of human resources. One effort to improve the quality of schools can be done by strengthening teacher's work commitment with taking into account the principal's leadership and work motivation of teachers. Based on these problems, this study aims to determine and analyze influence of principal leadership and work motivation of teachers to work commitment of teachers in SDIT Ummul Quro'in the Bogor. Instrument testing methods used SPSS software 16.00 and the hypothesis testing used structural equation model (SEM) with Smart PLS software. Characteristics of teacher respondents SDIT Ummul Quro'is dominated by women, married, educated bachelor, aged 30-39 years and has worked in SDIT Ummul Quro'for 8-15 years. One way ANOVA test results and treatment outcome descriptive that there was no difference in the commitment of teachers working for gender, age, education level, marital status and duration of work.The results of frequency distribution shows that the majority of respondents have a good perception on school leadership, teacher work motivation and work commitment of teachers. Based on the analysis of SEM with PLS approach, it is known that principal leadership significantly influence teacher's commitment to work, either directly or through the first teacher work motivation. Furthermore, in Model 1 principal leadership variables significantly influence the work motivation of teachers and the work motivation of teachers was ultimately significantly affect teacher's work commitments. It can be concluded that the principal leadership variables and the work motivation of teachers significantly influence teacher's work commitments.
Analisis Faktor-faktor yang Mempengaruhi Kualitas Pelayanan Karyawan Perusahaan Daerah Sulawesi Selatan Yahya, Muhammad; Sapinah; Annas, Suwardi
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This study analyzes the influence of the factors that affect the quality of the service employees Local Company (Perusda) South Sulawesi in terms of the various aspects which include; employee competence, leadership, commitment to work, organizational culture, and organisasial structure, and quality of service of employees. The population in this study were all employees of the company in the area of South Sulawesi Perusda four business units, namely a total of 106 people. The results showed that (1) the value of the variable employee competence and commitment are at very high and variable categories of leadership, organizational culture, organizational structure, and quality of service of employees are in the high category, (2) employee competence and a significant positive effect on the quality of service South Sulawesi Perusda employees, (3) leadership but not significant positive effect on the quality of service of employees (4) work commitments and a significant positive effect on the quality of service of employees (5) organizational culture positive and significant impact on the quality of service of employees (6) organizational structure influence positive and significant impact on the quality of service of employees Pusda in South Sulawesi.
Fungsi Petugas Keamanan dalam Meningkatkan Pendapatan Masyarakat Nelayan di Kabupaten Kepulauan Talaud Pandaleke, Alfien
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Purpose of research is to know how function of security guard in increasing earnings of msyarakat fisherman in Kabupaten Kepulauan Talaud. Population is all fisherman public and sample is 75 respondents. Based on result of research by using product correlation analysis moment with hypothesis expressing there is function of security guard in increasing earnings of fisherman public in Kabupaten Kepulauan Talaud. Means hypothesis received to know level of determination energy power function of security guard in increasing earnings of fisherman in Kabupaten Kepulauan Talaud hence result of his is 62% means earnings of fisherman public in Kepulauan Talaud 62% influenced by management of human resource, same job, and service of public and 48% determined by other factor of which is not checked by researcher. By need to increase same job of security guard and service of fisherman public causing can obey orders which have been specified to be able to increase its the earnings.
Pengaruh Kualitas Produk dan Layanan terhadap Kepuasan dan Loyalitas Konsumen Pada Pengembang PT Araya Bumi Megah Malang Murtiyanto, Rizky Kurniawan; Rochman, Fatchur; Susilowati, Christin
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The study is to examine and analyze the effect of product quality and service quality to customer satisfaction, examine and analyze the effect of product quality and service quality to customer loyalty on developer PT. Araya Bumi Megah Malang. Research study conducted including an explanation (explanatory research) that explain the causal relationship between variables through the course of a study testing the hypothesis of this study used a sample of 34 respondents, while sampling technique using purposive sampling. Data analysis is the analysis of PLS (Partial Least System). The results of this study were (1) product quality have a significant influence to customer satisfaction (2) service quality has a significant influence to customer satisfaction (3) product quality has a significant influence to consumer loyalty (4) service quality has a significant influence to customer loyalty (5 ) consumer satisfaction has a significant influence to consumer loyalty (6) product quality has a significant effect to customer loyalty when through customer satisfaction (7) service quality has a significant influence on customer loyalty when through customer satisfaction.
Tata Kelola Pemerintahan yang Berbasis Pengetahuan Supriati, Arie
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Reform has done this nation has not reached the expected goal as the increasing community welfare, especially the increase in community welfare at lower middle and bottom level. Bureaucratic reform, democratization, and governance reform is the implementation of correct policy. But the policy has been correctly it should be implemented by human resources that are reliable. As good as any policy that created the success in implementation is determined by the people who perform. For that we need an effort to improve the management of personnel resources include personnel recruitment, remuneration system, performance appraisal, training and development supported by a strong culture and leadership, thereby building a knowledge-based government that will be able to people welfare.
Pengaruh Pembelajaran Organisasional, Orientasi Pasar dan Inovasi Organisasi terhadap Keunggulan Bersaing (Studi pada PT Bank Rakyat Indonesia (Persero) Tbk. Cabang Malang Raya Hapsari, Gusti Ruzayda Eka; Hadiwidjojo, Djumilah; Thoyib, Armanu
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The purpose of this study to analyze the influence of organizational learning, market orientation and organizational innovation to competitive advantage. Population of this research is the head unit PT Bank Rakyat Indonesia (Persero) Tbk Branch Malang with a sample of 64 respondents. Analysis of the data in this study using multiple regression. The results show that organizational learning, organizational, innovation and market orientation significantly influence competitive advantage. In order to gain a competitive advantage, then the leader must be able to increase the capacity of learning, by providing the opportunity to enhance their knowledge about ways to work better through education and training, in addition to develop themselves in the field of science and technology. As well as cultivate discussions in groups. in solving problems at work, leadership always pay attention to the orientation of the market by focusing on the quality of services provided by competing banks. This is done as an evaluation for improvement, do develop or innovation related to banking information system, in addition to redevelop products/ services that already exist on an ongoing basis, such as Core Banking System (CBS), Electronic Banking, Enterprise Data Model, Business Continuity Plan and Disaster Recovery Plan, and communicates availability Network Security System.
Efektivitas dan Efisiensi Pengelolaan Pendapatan Asli Daerah untuk Menjamin Ketercukupan Kapasitas Fiskal Daerah Otonom Baru Kabupaten Mamuju Utara Provinsi Sulawesi Barat Tope, Patta; Darman, Darman
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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This study aims to determine the effectiveness and efficiency of the local original income management, as well as an improved formulation of the local original income to ensure the adequacy and efficiency of local fiscal capacity in the new autonomous region in West Sulawesi. Based on these objectives, we used analysis of effectiveness and efficiency ratio source revenue targets by local governments and real potential. The results of the analysis indicate effectiveness ratio based on the target area of tax management effective while the analysis is based on the potential showed opposite results not effective. This suggests that the target of the government's tax revenue is small in area or not adapted to the existing potential. In addition, the local government budget spent compared to the amount of revenues classified as ery efficient. If connected with the analysis of the effectiveness of taxes and levies based on the potential that are not effective, then this indicates that the low budget/expenses incurred Northern Mamuju Government result in low tax revenues and levies.
Soft Skill Sebagai Upaya Peningkatan Kualitas Layanan Satu Pintu di Kota Semarang Widiastuti, Tantri; Aditya, Elma Muncar; Paranita, Ekayana Sangkasari
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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 The purpose of this research is to increasing the service quality of (BPPT) Kota Semarang staffs by optimizing their soft skills. This research is comparing the service quality of BPPT Kota Semarang staffs before and after training. The result of this research showed that the given soft skill training was only able to contribute positively on permit applicant's satisfaction of four instruments. The four instruments were complaint, staff politeness and hospitality, and staff speed and responsiveness in giving service. However, of the four instruments that were related to human resource were staff politeness and hospitality and staff speed and responsiveness in giving service while the adjustment of paid fee and fixed fee and complaint facility influenced by the system.
Analisis Dampak Faktor Lingkungan Fisik, Citra Museum, dan Emosi Pengunjung terhadap Keinginan Berperilaku (Studi pada Bagian Koleksi Nonbuku Perpustakaan Nasional RI UPT Perpustakaan Proklamator Bung Karno) Putro, Tanto A.
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

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 The purpose of this research is to explain whether any impact of physical environments to the museum image, visitor's emotions and behavioral intentions of the Bung Karno Museum in Blitar. Data processing by using Structural Equation Modeling (SEM) Technique. The sample of this research is 133 visitors. The result of this research shows that museum image, visitor's emotions and behavioral intentions is not signifcantly affected by design factors, however, museum image, visitor's emotions and behavioral intentions is signifcantly affected by ambient factors. Museums need to be empowered by improve the quality of the atmosphere of the museum as a way to promote the tourism industry and the local economy.

Page 140 of 155 | Total Record : 1544

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