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Kota pekanbaru,
Riau
INDONESIA
Jurnal Tepak Manajemen Bisnis
Published by Universitas Riau
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Tepak adalah suatu tempat yang mempunyai bentuk khusus, di situ terhimpun beberapa jenis tanaman berupa Sirih, Kapur, Gambir dan Pinang yang harus ada pada setiap akan dimulainya acara adat melayu khusus di Riau.Tepak ini bermakna tempat yang tidak akan ditinggalkan dan harus ada seperti pepatah adat Melayu" Takkan lekang karena panas dan Takkan lapuk karena hujan"Dengan demikian dalam kontek judul jurnal Tepak Manajemen Bisnis memberikan arti bahwa dalam jurnal tersebut dapat menghimpun berbagai penelitian di bidang Manajeman bisnis.Jurnal ini akan tetap terbit sepanjang masa untuk mengeluarakan butir-butir Ilmu Pengetahuan di bidang Manajeman Bisnis yang berguna bagi pembangunan Negara dan Bangsa.
Arjuna Subject : -
Articles 195 Documents
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PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH TABUNGAN SINAR PADA PT. BANK RIAU KEPRI CABANG TELUK KUANTAN Wahyudi. M, Juju Eka; Restuti, Sri
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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Abstract

This study aims to analyze the influence of the dimensions of quality of the service whichconsists of Tangible (direct evidence), Empathy, Responsiveness (responsiveness), Reliability(reliability), Assurance (collateral) for customer satisfaction and loyalty SINAR saving at PT. BankRiau Kepri Branch Teluk Kuantan. The method used in this research is descriptive and path analysis,primary data collection through a questionnaire to 153 people, supported by analysis of primary andsecondary data through questionnaires, interviews and data agencies related to the problem understudy.The results show, that tangible, empathy, reliability, responsiveness and assurance have a significantdirect effect and positive impact on satisfaction. tangible, empathy, reliability, responsiveness andassurance have a significant direct effect and positive impact on loyalty, and satisfaction has a directinfluence a significant and positive impact on loyalty.In this study the authors suggest to the company in order to continuously improve the reliability ofcreating customer satisfaction and better care for each customer so that customer loyalty is maintained.The author also suggests that companies still perform periodic measurements of satisfaction levels.Keywords: Service Quality, Satisfaction and Loyalty.
PENGARUH KEPEMIMPINAN DAN KOMPETENSI TERHADAP MOTIVASI SERTA DAMPAKNYA TERHADAP KINERJA KARYAWAN PT. BANK OCBC NISP Tbk CABANG PEKANBARU Oemar, Yohanas
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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The purpose of this study was to determine the effect of leadership on employee motivation at Bank OCBC NISP Tbk Pekanbaru branch. The effect of competence on the motivation of employees at PT. Bank OCBC NISP Tbk Pekanbaru branch. Knowing the influence of leadership on employee performance at PT. Bank OCBC NISP Tbk Pekanbarubranch. Knowing the competencies on the performance of employees at PT. Bank OCBC NISP Tbk Pekanbaru branch. Knowing the influence of motivation on employee performance at PT. Bank OCBC NISP Tbk Pekanbaru branch.In this study, the population is all employees of PT Bank OCBC NISP Tbk Pekanbaru branch as many as 116 people. Stratified sampling random sampling, this the number of samples that will be used is 54 employees. Sampling was done by stratified random sampling method authors grouping based on the division of the existing population in PT Bank OCBC NISP Tbk Branch Pekanbaru.Based on the result of the study of leadership has an influence on motivation at Bank OCBC NISP Tbk Pekanbaru branch. Competencies have an influence on motivation at Bank OCBC NISP Tbk Pekanbaru branch. Leadership has an influence on the performance of the PT. Bank OCBC NISP Tbk Pekanbaru branch. Competence has an influence on the performance of the PT. Bank OCBC NISP Tbk Pekanbaru branch. Competence has an influence on the performance of the PT. Bank OCBC NISP Tbk Pekanbaru branch.Keywords : Leadership, Competencies, Motivation, Employee Performance
PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP IMPLEMENTASI SISTEM MANAJEMEN MUTU DAN KINERJA PT. PEC-TECH SERVICES INDONESIA DI PANGKALAN KERINCI Edwin, Muhammad
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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This study aims to determine the contribution of leadership, motivation and quality management system to performance of PT. PEC-Tech Services Indonesia at Pangkalan Kerinci.The method used is survey method, while the population in this study were 7(seven) department in the PT. PEC-Tech Services Indonesia that amounting to 1,523 (one thousand five hundred twenty three) ,They were Harvesting Department (445 people), Log Transport Department (346 people), Heavy Equipment Department (81 people), Woodyard Department (89 people), Crane Department (88 people), Workshop Department (388 people) and Supporting Department (86 People). Relatively number of relatively large population, the sample set as many as 94 people of population by10% precision and confidence90% level. Hypothesis testing is done using path analysis and to explain the relationship variables were analyzed using SPSS 17.0 statistical test program for windows.The results showed that simultaneous variable of leadership and motivation significantly influence the quality management system and performance in PT. PEC-Tech Service Indonesia at Pangkalan Kerinci. This is evidence by their significant value less than 0.05 (α = 5%). This means the study received the hypothesis that leadership and motivation also affect the performance through quality management system implementation in PT. PEC-Tech Services Indonesia at Pangkalan Kerinci.Keyword: Leadership, Motivation, Quality Management System, Performance.
ANALISIS PENGARUH GAYA HIDUP DAN SIKAP ATAS UANG DENGAN NILAI PRIBADI SEBAGAI MODERASI DI KALANGAN MUDA TERHADAP KEPUTUSAN PEMBELIAN PADA COFFEE SHOP DI KOTA PEKANBARU Fahrozi, Muhammad; Sulistyowati, Lilis
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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The study was conducted at the customers coffee shop in Pekanbaru. The purpose of researchis to analyze the influence of lifestyle and attitude of the money on purchasing decisions with personalvalues as moderation. The study population was young people who visited Pekanbaru coffee shop - acoffee shop in Pekanbaru. Total sample of 150 persons selected by proportional random samplingtechnique. The analytical tool used is moderated stuctural equation modeling (MSEM) using softwareSMARTPLS 2.0 M3.The analysis showed that lifestyle positive and significant impact on purchasing decisions. Then,Lifestyle also positive and significant effect on attitude over money. However, the attitude of money andpersonal values are not shown to influence the purchasing decision. While personal values asmoderation is also no proven effect on purchasing decisions. Recommendations are suggested to theowner of coffee sho is to always follow the trend of the vitality of young people continuously.Furthermore, innovation and continuous improvement to its outlets. Variety of food and drinks on offershould also be considered in accordance with consumer tastesKeywords: Lifestyle, Money Attitudes, Personal Value, Purchasing Decisions, Coffee Shop
PENGARUH PENDAPATAN ASLI DAERAH TERHADAP BELANJA MODAL DI PROVINSI RIAU Hartiningsih, Nina; Halim, Edyanus Herman
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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This study aimed to test the Regional Income Effect on Capital Expenditure in Riau Province.The analysis method used in this research is descriptive method with regression testing to test theclassical assumption prior to getting the best research model. The variable in this study is the RegionalTax, Regional Fees and Other Legal PAD as an independent variable and capital expenditures as thedependent variable. The population was Riau Provincial Government Budget Realization. Sampleresearch is Actual Budget 12 districts / cities in Riau Province in 2008 to 2012.These results prove that simultaneous local taxes; levies and other legal PAD effect on capitalexpenditure in Riau Province. In partial, local taxes and other legal PAD effect on capital expenditurein Riau Province. While local levies no effect on Capital Expenditure.Keywords: local taxes; levies; other PAD legitimate and capital expenditure.
PENGARUH KEPEMIMPINAN DAN KOMUNIKASI TERHADAP KEPUASAN KERJA DAN KINERJA PEGAWAI DINAS PENDIDIKAN PROVINSI RIAU Sukarja, Rahmat
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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This study aims to determine the influence of leadership and communication on jobsatisfaction and employee performance Riau Provincial Education Department. The method of analysisused in this study is a descriptive statistical analysis and path analysis (path analysis).Collecting data using questionnaires and surveys with sampling done by stratified random samplingfrom a population where 188 employees, the sample used is as much as 128 respondents.Prior to test the hypothesis, the data of respondents through some statistical data processing, amongothers: the transformation of ordinal data into interval data, validity and reliability of data, suchassumption; test for normality, linearity test, test homoskedastisitas, and multicollinearity test. Thenproceed with the analysis of the path (path analysis).And based on the results of statistical analysis has been done, the results are as follows, namely: thatthe leadership and communication factors simultaneously and partial direct and significant impact onjob satisfaction. It further found that the factor of leadership, communication and job satisfactionsimultaneously direct significant effect on employee performance. This is not in line for the partialeffect, where the results obtained show that the only factor that job satisfaction is directly significanteffect on employee performance. As for leadership and communication factor was found only to have asignificant effect on performance is indirect through job satisfaction variables.Keywords: Leadership, Communication, Job Satisfaction, and Performance.
PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA PT.BANK RIAU KEPRI CABANG SIAK Saputra, Roby Ben; Alwie, Alvi Purwanti
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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This study aims to determine the effect of service quality that consists of professionalism & skills, attitude & behavior, accessibility & flexibility, reliability & trustworthiness, service recovery, servicescape on customer satisfaction , the influence of customer satisfaction on customer loyalty, and the impact of service quality through customer satisfaction on customer loyalty.Research using the research object PT.Bank Riau Kepri branch Siak located in the city of Siak Sri Indrapura, as the object is always saving clients who transact savings over 3 years data were collected by distributing questionnaires to 100 respondents . Analysis tools using multiple linear regression analysis .The results showed that when the quality of service considered it will increase customer satisfaction, if customer satisfaction note it will increase customer loyalty and if the service quality through customer satisfaction , the customer will be considered more loyal. With increasingly improved service and result in increased customer satisfaction will make loyal customers using the products and services of PT . Bank Riau KepriKeywords : Service Quality, Costumer Satisfaction, Loyalty
FAKTOR-FAKTOR YANG MEMPENGARUHI KEBIJAKAN PEMBAYARAN DIVIDEN KAS (STUDI PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA noviyati, Siska
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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The objective of this research is to examine the influences of size firm, profitability, leverage, liquidity, and previous dividend toward dividend payout ratio.Sample of the research consist of 22 manufacturing companies that listed on Indonesia Stock Exchange since 2009 until 2013. Purposive sampling methods were used determining method. The analysis technique used here is multiple regressions.The research result showed that size firm, profitability, leverage, liquidity, and previous dividend simultaneously influence dividend payout ratio. Firm size, leverage and previous dividend have partially effect on dividend payout ratio. The other variables which are profitability and liquidity have no effect on dividend payout ratio.Keyword: size firm, profitability, leverage, liquidity, previous dividend, dividen payout ratio.
PENGARUH ALAT PERLENGKAPAN ORGANISASI KOPERASI (APOK) DAN PARTISIPASI ANGGOTA TERHADAP KEBERHASILAN USAHA KOPERASI DI KOTA PEKANBARU Hendriani, Susi; Ningsih, Dewita Suryati; Fitri, Kurniawaty
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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The development of cooperative institutions sufficiently increased, but the realities of howcooperative they are faced with various problems, among others: the ability of management to managethe cooperative is still much to be improved, the weak aspects of managerial and entrepreneurial skillswithin the cooperative, the lack of qualified managers of cooperatives, the lack of effective programs -Program training for cooperative management, the cadre system is still a weakness in terms ofcooperative management, regulatory bodies from the member considered less professional inperforming their duties.In other words, that the success of cooperative efforts in addition affected by Apok namely Meeting ofMembers, Officers and Trustees, was also influenced by the active participation of its members.This study aimed to determine the effect of tools and equipment to the success of the cooperativeorganization of cooperative efforts in the city of Pekanbaru. By using the methods of descriptiveanalysis and qualitative approaches. Data collection techniques include interviews, observation,documentation studies, literature studies.The results showed that the implementation of the annual meeting of members of the cooperative inPekanbaru city is still relatively low, the regulatory body of the cooperative members have largely hadhigh educational background (S1 and S2), but has a lot of diversity in the focus of concentration, aswell as cooperative management.The majority of the board is also an employee or staff wherecooperatives that are so lacking focus in the management of the cooperative. Participation ofcooperative members are already well as the participation of members in paying off the principal andmandatory savings, utilizing business units in cooperative, active members in a meeting and gathering,monitoring the course of the cooperative by members also good.The recommendations can be given, among others, the necessary consistency of each cooperative tohold an annual meeting of members within a minimum period that has been specified in theCooperative Act, providing education and training specific to the regulatory body that carried out bythe service cooperative, so the results more effectively so as to contribute significantly to the success ofcooperative efforts, the board is expected to increase the knowledge and skills by learning more indepthknowledge of the various cooperative either by his own efforts, by reading books aboutcooperatives and training or courses in the field of cooperatives. Participation cooperative membersshould be increased because of the success of the cooperative effort is highly dependent on theparticipation of its members.Keywords : Member Meeting, Administrator, Board of Supervisors, Cooperative, Pekanbaru.
ANALISA PERBANDINGAN KINERJA KEUANGAN PERBANKAN SYARIAH DAN PERBANKAN KONVENSIONAL DI INDONESIA PERIODE TAHUN 2011-2013 Efni, Yulia
Jurnal Tepak Manajemen Bisnis Vol 7, No 2 (2015)
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This study aims to identify and analyze comparative financial performance of Islamic bankingand conventional banking in Indonesia in terms of the level of profitability, capital, efficiency, liquidityand asset qualityThe study population was the entire Islamic banks and conventional banks operating in Indonesia.Sampling using purposive sampling technique, in which a sample is used if it meets the criteria; stilloperates on the study time period, the data available financial statements, and has total assets ofbetween Rp 1 trillion to Rp 50 trillion as of 31 December 2013. Islamic commercial bank that is used asthe sample amounted to 8 banks, and conventional commercial banks amounted to 33 banks. The datais processed using different test average (independent sample t-test).The results showed that the bank profitability ratios ROE seen from there are significant differencesbetween Islamic banking and conventional banking. Seen from the CAR capital there are significantdifferences between Islamic banking and conventional banking, bank liquidity seen from the LDR orFDR there are also significant differences between Islamic banking and conventional banking. Whilethe efficiency and quality of the assets which each seen from the ratio of ROA and NPL / NPF there areno significant differences between Islamic banking and conventional banking.Keywords: Financial Performance, Profitability, Capitalization, Efficiency, Liquidity, AssetsQuality, Islamic Bank, Bank Conventional.

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