cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kab. bantul,
Daerah istimewa yogyakarta
INDONESIA
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Published by Universitas Muhammadiyah Yogyakarta
ISSN : 20882831     EISSN : 25416715     DOI : -
Core Subject : Economy, Health,
Economics, Econometrics & Finance Health Professions
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) is peer reviewed journal published by Universitas Muhammadiyah Yogyakarta in collaboration with The Muhammadiyah Lecturer of Hospital Management Graduate Program Association (ADMMIRASI). ISSN: 2541-6715 (online) and 2088-2831 (print). JMMR focuses on the research and research review related to hospital management that is relevant for the development of the theory and practice of hospital management in Indonesia and southeast asia. JMMR is indexed by Directory Open Access Journal (DOAJ), Google Scholar, and Crossref (DOI), and neliti. JMMR covered various of research approach, namely: quantitative, qualitative and mixed method. JMMR focuses related on various themes, topics and aspects of accounting and investment.
Arjuna Subject : -
Articles 428 Documents
 1   2   3   4   5 
PENGARUH BEBAN KERJA DAN KELELAHAN PERAWAT TERHADAP PERAWATAN INFUS DI RUANG PERAWATAN KELAS IIIRSUD SUKOHARJO Haryanto, Wiwit Ciptaningsih; Rosa, Elsye Maria
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 3, No 2 (2014): July
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Nurses have a big role in infusion installment and care according to the Standard Operating Procedure. Infection or other problems that may emerge during infusion installment can be minimized or avoided as long as the operating standard is met. Quantity work load, qualitative workload, physical workload, psychological workload, social workload and nurses’ fatigue are the major causes of infection due to working errors. This research aims at finding out the effect of nurses’ workload and fatigue on infusion care. This is a quantitative research using cross-sectional approach. The population consists of all nurses working in the third class of RSUD Sukoharjo. Using total sampling, the sampling consists of 28 nurses. Nurses’ workload that influenced infusion care comprises qualitative workload (p 0,000; B -1,847), nurse workload that did not influence infusion care comprised quantitative workload (p 0,109; B -0,243), physical workload (p 0,124; B -0,612), psychological workload (p 0,109; B -0,294), and social workload (p 0,875; B -0,053). There is no effect of nurse fatigue on infusion care (p 0,209; B -0,135). Quantitative workload did not influence nurse fatigue (p 0,196; B -0,367), qualitative workload did not influence nurse fatigue (p 0,053; B -1,331), physical workload did not influence nurse fatigue (p 0,171; B -1,061), and psychological workload did not influence nurse fatigue (p 0,980; B 0,021). The hardest nurse workload that had influenced infusion care in the third class of RSUD Sukoharjo is a qualitative workload. The more a qualitative workload that nurse felt, the worse infusion care they will treat. The workload has no effect on nurse fatigue.Key words: Infusion care, Nurses’ workload, Fatigue
ANALISIS EKSTERNAL DALAM UPAYA PENGEMBANGAN MUTU PELAYANAN RAWAT INAP DI RSUD PANEMBAHAN SENOPATI BANTUL Sari, Fitra; ., Susanto
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 4, No 1 (2015): January
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Panembahan Senopati Hospital in Bantul as one government hospital in order to survive and be able to compete with other centers must be able  to develop it self according with quality demand. Effort to the win that competition can be done by improving service quality and providing services properly as expected by the customerThere for, Panembahan Senopati hospital need to have a quality plan by identifying their customer need to improve the quality services. Based on customer needidentification process, service quality development stretegies can be arranged. Objectives: To know the gap between expectation and reality external customer for the quality of care in Panembahan Senopati Bantul Hospital, knowing the gap between expectation and reality of customer as an ingredient in developing a strategy of development of quality service in Panembahan Senopati Hospital.Methods: The research is quantitative research with cross sectional design. The study was conducted on November 2013 in Panembahan Senopati Bantul Hospital. The sampel Obtained was 100 people. The sampling design is random sampling. The data analysis with defferent test average in pairs (t-test).Result: The result showed that there are significant gaps between the average expectation and reality (p<0,05). The significant gap score on Class II there are dimension Emphaty  of nurse with gap=0,010. Class III and VVIP there is gap significant  in communication dimension with gap=0,049 andgap 0,011 and assurance dimension with gap= 0,001 on Class III. The significant gap score on Classn1there are dimension tangible with gap 0,016. While the other dimension  are not gap significant. Conclusion: Quality of service in Panembahan Senopati Hospital for VVIP still does not meet customer expectations, then quality of service in Panembahan Senopati Hospital for class II and III still does  meet customer expectation.Keywords: customer satisfaction,vservice quality
PENGARUH PENANGANAN KELUHAN TERHADAP KEPUASAN ATAS PENANGANAN KELUHAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WATES Kusumawati, Dewi; Handayani, Siti Dyah
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 1, No 2 (2012): July
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

As a services producer, RSUD Wates need to maintain customer satisfaction. Satisfaction can be measured through the complaint presences and the handling complaints process. Managing consumer complaints is important to improve the hospital service while creating long term profitable relationships for RSUD Wates. This is a quantitative research with cross-sectional analytic approaches. Population was all RSUD Wates costumers. Study sample was 68 RSUD Wates costumers who had complaint experiences. Analysis testing using Linear Regression. Simultaneous test shows the three dimensions of justice are significantly influences the complaint handling satisfaction. While in the individual tests found only procedural justice and distributive justice have a positive and significant impact on handling complaints satisfaction in RSUD Wates, whereas interactional justice has not been proven significant effect on complaint handling satisfaction in RSUD Wates Keywords: Procedural Justice, Interactional Justice, Distributive Justice, Complaint Handling, Hospital.
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PASIEN PADA KELAS VIP, 1, 2, DAN 3 (STUDI PADA RSU PKU MUHAMMADIYAH GAMPING YOGYAKARTA) Kurniawan, Virdy; ., Susanto
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 3, No 2 (2014): July
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This thesis examines the influence of service quality and price to patient satisfaction at the class VIP, 1, 2, and 3 in RSU PKU Muhammadiyah Unit 2 Gamping Yogyakarta. The issues examined are: there is influence of service quality and price to patient satisfaction simultaneously at class VIP, 1, 2 and class 3 in RSU PKU Muhammadiyah Unit 2 Gamping, there is influence of service quality dimensions to patient satisfaction individually at class VIP, 1, 2 and class 3 in RSU PKU Muhammadiyah Unit 2 Gamping, and there is influence of service prices on patient satisfaction individually at class VIP, 1, 2 and VIP 3 in RSU PKU Muhammadiyah Unit 2 Gamping.This research is quantitative with the cross sectional study such as data collected only once. Data collected using questionnaires. Questionnaires carried out on 160 RSU PKU Muhammadiyah Unit 2 Gamping patients who are derived from the class VIP, class 1, 2, and class 3. Respondents determined by using convenience sampling who have stayed at PU Muhammadiyah Hospital Unit 2 Gamping at least 1 day.From the study, it is found that there is significant effect of service quality and price simultaneously on patient satisfaction at class VIP, 1, 2 and 3 in RSU PKU Muhammadiyah Unit 2 Gamping. It is known from the results of the F test which is getting significant results for all classes at  µ (0,05). This means that hypothesis 1 proved (There is the influence of service quality and cost simultaneously on patient satisfaction at class VIP, 1, 2 and 3 in RSU PKU Muhammadiyah Unit 2 Gamping). There is significant influence of dimensions of service quality individually to patient satisfaction at class VIP, 1 , 2 and 3 in RSU PKU Muhammadiyah Unit 2 Gamping. It is known from the results of the F test which is getting significant results for all classes at µ (0,05). This means that hypothesis 2 proved (There is the influence of the dimensions of service quality individually on patient satisfaction at class VIP, 1, 2 and 3 in RSU PKU Muhammadiyah Unit 2 Gamping). In this case dimension that has a significant influence on the VIP is tangibles dimension, responsiveness and empathy (the most dominant is empathy). Dimensions that have a significant influence on the class 1 is responsiveness dimension and empathy (the most dominant is empathy). Dimensions that have a significant influence on the class 2 is all dimensions (the most dominant is reliability). Dimensions that have a significant influence on the class 3 is assurance dimension (the most dominant is assurance).There is significant influence of price to patient satisfaction individually at class VIP, 2 and 3 in RSU PKU Muhammadiyah Unit 2 Gamping, except in patients class 1. It is known from the t test at µ (0,05 ).Keywords : Service Quality, Price, Patient Satisfaction, RSU PKU Muhammadiyah Unit 2 Gamping Yogyakarta
ANALISIS PERSEPSI KEPUASAN PELANGGAN DALAM UPAYA PENGEMBANGAN MUTU PELAYANAN RAWAT INAP DI RS PKU MUHAMMADIYAH GOMBONG Fakhriani, Rizka; Rimiyati, Hasnah
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 5, No 1 (2016): January
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: PKU Muhammadiyah Gombong Hospital is Muhammadiyah Business Cahrity in health which is located in Gombong and is facing competition from other healthcare providers. There are some ways to win the competition, by providing value and satisfaction to customers with quality services. Therefore, PKU Muhammadiyah gombong Hospital must improve the quality to maintain patient satisfaction.Objectives: Analyzing the gap betqeen expectation and customer perception of quality at inpatient care in PKU Muhammadiyah Gombong Hospital.Methods: The research is a quantitative research with cross sesctional design. The study was conducted on December 1st to 20th November 2010 in PKU Muhammadiyah Gombong Hospital. The sample obtained was 100 people. The sampling design is a random sampling with proportional strata. The data analysis with different test average in pairs (t-test).Results: The results showed that there are significant gaps between the average expectation and perception (p<0,05). The highest gap score on each dimension contained in the procedure item thoroughly explained the to the patient (the dimension of communication with the gap = - 0,43), hospital wards cleanliness (the dimensions of physical evidence with the gap = - 0,68), nurses never feel busy yo respond to the needs of patients (dimensions of nurse’s attentive with gap = - 0,52), patients feel comfortable while they are in the PKU Muhammadiyah Gombong Hospital (dimension of security with gap = - 0,56), admission (entrance) coped quickly and efficiently by administrative staff (dimension of administrative staff responsiveness with gap = - 0,5), provided sufficient security staff at the hospital (dimension of security with gap = -0,24), and the on time doctors when the ward supervision (dimension of responsiveness doctor with gap = - 0,39).Conclusion: Quality of service in the RS PKU Muhammadiyah Gombong still does not meet customer expectations. Keywords: customer satisfaction, service quality
PENGARUH STRESSOR PEKERJAAN TERHADAP MUTU PELAYANANPERAWAT DI BANGSAL RAWAT INAP RSUD SUKOHARJO Andi, Muhammad Alwi; Rosa, Elsye Maria
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 4, No 1 (2015): January
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Stressor of nurse work is an inability of nurse to face any condition or situation in work environment. Stressor of work consist of workload, physical environment, individual, group, and organization which is the source of stressor. The research identified the effect of work stressor on the quality of nurse care in inpatient wards of Sukoharjo Regional Public Hospital. The type of research is quantitative research with Cross-Sectional approach. The populations are all nurses who served in inpatient wards of Sukoharjo Regional Public Hospital. The samples are 81 nurses by using total sampling. There was no workload effect on the quality of nurse care (p 0,365; B -0,104). There was physical environment effect on the quality of nurse care (p 0,004; B 0,818). There was indiviual effect on the quality of nurse care (p 0,001; B 1,875). There was no group effect on the quality of nurse care (p 0,555; B 0,244). There was no organization effect on the quality of nurse care (p 0,640; B 0,184). The negative effect of stress in high level influenced the care to patient. The higher the perceived work stress would influence the quality of nurse care in inpatient wards of Sukoharjo Regional Public HospitalKey Words : Work Stressor, The Quality of Nurse Care
EVALUASI FAKTOR ORGANISASI DALAM UPAYA PENINGKATAN PERFORMA SISTEM INFORMASI KESEHATAN : STUDI KASUS MUTU KELENGKAPAN PENGISIAN REKAM MEDIS PASIEN APPENDISITIS AKUT DI RS PKU MUHAMMADIYAH YOGYAKARTA Erryandari, Chandra Mukti; Santosa, Erwin
Jurnal Medicoeticoilegal dan Manajemen Rumah Sakit Vol 4, No 2 (2015): July
Publisher : Magister Manajemen Rumah Sakit

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Latar belakang:. Sistem informasi yang baik akan berguna dalam memajukan sistem kesehatan lokal. Rekam medis merupakan bagian dalam sistem informasi rumah sakit. Menjadi sangat penting dalam dunia kesehatan karena sistem informasi rumah sakit akan memberikan data untuk menentukan keputusan guna meningkatkan kualitas pelayanan. Mutu kelengkapan rekam medis sebagai salah satu sistem informasi kesehatan masih banyak mengalami kekurangan karena berbagai macam kendala. Untuk itu, peneliti tertarik untuk mengevaluasi faktor organisasi dalam unit rekam medis dalam upaya peningkatan performa sistem informasi kesehatan.Metode Penelitian : Penelitian ini merupakan jenis penelitian deskriptif analitik. Metode deskriptif analitik dilakukan dengan pendekatan mix method. Tujuannya adalah untuk mengetahui tentang faktor organisasi dalam unit sebagai bagian dari sistem informasi kesehatan.Hasil : Konsep peningkatan mutu kelengkapan rekam medis di RS ini sudah cukup baik. Namun, dari segi pelaksanaannya masih terdapat banyak kendala, seperti SDM kurang, proses sosialisasi tidak efisien, belum bekerjanya panitia sesuai tupoksi dan belum rutinnya proses pelaporan indikator mutu kepada direksi, serta belum adanya tindak lanjut dari direksi kepada dokter yang belum bisa lengkap dalam pengisian rekam medis.Kesimpulan : Konsep peningkatan mutu sebenarnya sudah tertanam dalam proses rumah sakit ini, tetapi dalam pelaksanaannya konsep ini masih menemui banyak permasalahan. Perlu kerja yang lebih keras lagi dari  staf  rekam medis, panitia rekam medis, panitia penjamin mutu, dan direksi dalam bersama-sama meningkatkan mutu kelengkapan rekam medis supaya lebih terintegrasi. Kata Kunci : sistem informasi kesehatan, faktor organisasi, rekam medis
PRAKTEK KOLABORASI DOKTER-PERAWAT TERHADAP KEPUASAN KERJA DOKTER UMUM DI RSUD NGANJUK Paramita, Galuh Pradhi; Rosa, Elsye Maria
Jurnal Medicoeticoilegal dan Manajemen Rumah Sakit Vol 3, No 1 (2014): January
Publisher : Magister Manajemen Rumah Sakit

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: RSUD Nganjuk is a type B hospital. Patient care in RSUD Nganjuk inpatient unit is done by group of specialists from different disciplines, general practitioners, nurses, and other health personnel. But there are still many obstacles that occur in collaborative practice. Physician-Nurse interactions affect the quality of collaboration practices and physician’s job satisfaction. Method: The study is a quantitative study with cross sectional approach. Populations consisted of all physicians in RSUD Nganjuk. The sampling method used in this study is total sampling. There are 18 respondents. Analysis of the data using multiple linear regression statistical test.Result and Discussion: The result of this study showed the value of F calculating (7,75) >  t table value (4,221), and probability value was 0,02. That’s means that the physician-nurse collaboration significantly influences physician’s job satisfaction. Regression equivalent showed: Y = 0,267 X1 + 0,078 X2 + 0,452 X3 + 0,470 X3.Whereas determinant coefficient 0,614. This implied that physician-nurse collaboration simultaneously influence as much as 61,4% to physician’s job satisfaction. Physician-nurse collaboration variable practice that influence physician’s job satisfaction is mutual interest (p=0,03) The other factor: communication (p=0,17), scope of practice (p=0,77), and common goal (p=0,05) has not yet been influence in physician’s job satisfaction. Conclusion: There was a significant influence among the collaboration variable practice consisting of communication (X1), the scope of practice (X2), mutual interests (X3), and a common goal (X4) simultaneously on physician’s job satisfaction at the inpatient unit of RSUD Nganjuk. The most influential factor is the common goal.Keywords: Physician-Nurse Collaboration, Physician’s Job Satisfaction
PERSEPSI KEPUASAN PASIEN PADA KUALITAS PELAYANAN DI RUMAH SAKIT GIGI DAN MULUT UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Embrik, Inna Sholihati; Handayani, Siti Dyah; Nusyirwan, Mohammad Syafril
Jurnal Medicoeticoilegal dan Manajemen Rumah Sakit Vol 2, No 1 (2013): January
Publisher : Magister Manajemen Rumah Sakit

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dental Hospital, University of Muhammadiyah Yogyakarta is a teaching hospital whose role is a Muhammadiyah unit businesses engaged in the service sector. In dealing with the increasing level of competitions among hospitals, the hospital is always competing to attract that customers to keep loyal to choose the service given. The quality of health care is a factor that can increase patient satisfaction. The quality of service is the totality of the rorm of the characteritics of the goods or service that show the ability to satisfy customer need, both obvious and hidden. Objective of the research To investigate the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta. The study is quantitative research. The sample used as many as 100 people. The research instrument used was questionnaire. The analysis of the data is by using descriptive statistical analysis, factor analysis, and differenting test (t-test and anova). The results showed that patient satisfaction perceptions of the quality of service in terms of five dimensions expressing great satisfaction by 77% and 23% expressed satisfaction. The dimensional factor of direct evidence (tangible) is the most important factor that can increase patient satisfaction. Conclusion, the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta consisting of  tangibility, empathy, reliability, assurance, and responsiveness showed that the level of  satisfaction is in the high category (very satisfied). Keyword: Perception, Patient satisfaction, Quality of service
HUBUNGAN ANTARA KOHESIVITAS KELOMPOK DAN SIKAP PERAWAT PELAKSANA DENGAN PRODUKTIVITAS KERJA PERAWAT PELAKSANA DIRUANG RAWAT INAP RSUPN. DR. CIPTOMANGUNKUSUMO Rosa, Elsye Maria; Nurachmah, Elly; ., Budiharto
Jurnal Medicoeticoilegal dan Manajemen Rumah Sakit Vol 1, No 1 (2012): January
Publisher : Magister Manajemen Rumah Sakit

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Cooperation between the nursing team is a very important factor for achieving optimal quality of service. Teamwork in the hospital much influenced by the attitudes of nurses to perform nursing actions. The purposes of this study were to determine the relationship between group cohesiveness and the attitude of the nurse executive with labor productivity in RSUPN nurse executive Dr. Ciptomangunkusumo.The method of research is Deskriptive correlational, with cross sectionaldesign. The hypothesis of the study, relationship between group cohesiveness with the productivity of labor and the relationship between nurse executive position with the labor productivity of nurse executives.The results of bivariate statistical tests found that there were no relationship between group cohesiveness with the productivity of nurses working with a p-value executor 0.231, while attitudes have a significant association with work productivity perawata implementing the values of r = 0216, p-value 0.0007.Conclusion there was no significant relationship between group cohesiveness with the productivity of labor while a significant relationship between nurse executive with the work attitude of labor productivity in the inpatient nurses RSUPN. Cipto Mangunkusumo.Key words: cohesiveness, attitude and work productivity

Page 3 of 43 | Total Record : 428

 1   2   3   4   5 

Filter by Year

2012 2022


Reset
Filter By Issues
All Issue Vol 11, No 3 (2022): December Vol 11, No 2 (2022): August Vol 11, No 1 (2022): April Vol 10, No 3 (2021): December Vol 10, No 2 (2021): August Vol 10, No 1 (2021): April Vol 9, No 3 (2020): December Vol 9, No 2 (2020): August Vol 9, No 1 (2020): APRIL Vol 8, No 3 (2019): December Vol 8, No 2 (2019): August Vol 8, No 1 (2019): April Vol 8, No 1 (2019): April Vol 7, No 3 (2018): December Vol 7, No 3 (2018): December Vol 7, No 2 (2018): August Vol 7, No 2 (2018): August Vol 7, No 1 (2018): April Vol 7, No 1 (2018): April Vol 6, No 3 (2017): December Vol 6, No 3 (2017): December Vol 6, No 2 (2017): August Vol 6, No 2 (2017): August Vol 6, No 1 (2017): April Vol 6, No 1 (2017): April Vol 5, No 2 (2016): July Vol 5, No 2 (2016): July Vol 5, No 1 (2016): January Vol 5, No 1 (2016): January Vol 4, No 2 (2015): July Vol 4, No 2 (2015): July Vol 4, No 1 (2015): January Vol 4, No 1 (2015): January Vol 3, No 2 (2014): July Vol 3, No 2 (2014): July Vol 3, No 1 (2014): January Vol 3, No 1 (2014): January Vol 2, No 2 (2013): July Vol 2, No 2 (2013): July Vol 2, No 1 (2013): January Vol 2, No 1 (2013): January Vol 1, No 2 (2012): July Vol 1, No 2 (2012): July Vol 1, No 1 (2012): January Vol 1, No 1 (2012): January More Issue