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Rahmat Heru Setianto
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Faculty of Economics and Business, Universitas Airlangga, JL. Airlangga 4 Surabaya, 60286
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INDONESIA
Jurnal Manajemen Teori dan Terapan
Published by Universitas Airlangga
ISSN : 19793650     EISSN : 25482149     DOI : 10.20473/jmtt.v13i1.14399
Core Subject : Science, Education,
Decision Sciences, Operations Research & Management Education
Arjuna Subject : -
Articles 403 Documents
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Exploring the Role of Place Dependence, Identity, and Positive Experiences in Domestic Tourists’ Revisit Intention Putri, Jellycha Mutiara Kurnia; Yudhistira, Putu Gde Arie
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.65636

Abstract

Objective: This study investigates the role of place dependence and place identity in shaping domestic tourists' intentions to revisit beach destinations, focusing on the mediating effect of positive emotional experiences. Design/Methods/Approach: This study used a quantitative methodology with 314 respondents through an online questionnaire to collect data, which were then analyzed using PLS-SEM with SmartPLS 4. Findings: The findings indicate a significant positive influence of both place dependence and place identity on the intention to return, which is mediated by positive emotional experiences. Originality: In accordance with place attachment theory, this study highlights the significance of understanding the interconnection between place dependence and identity in building tourists' sense of attachment to specific destinations. Practical/Policy implication: To encourage repeat visits, it is crucial for stakeholders to preserve the destination's unique attributes and enhance the tourist experience through quality facilities, cultural events, and culinary and leisure activities. By offering exceptional experiences and high-quality services, stakeholders can foster long-term relationships with tourists and enhance a destination's appeal for future visits.
From Recall to Commitment: The Influence of Distributive Justice and Severity Recall on Affective Trust and Corporate Reputation in the Automotive Sector Astira, Ameylia Ayu; Yulianto, Edy; Rahimah, Anni
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.66154

Abstract

Objective: Widespread product recalls present a significant challenge in the global automotive industry, often leading to reputational damage and a decline in customer loyalty. Understanding how customers respond after a recall is essential, particularly in determining whether their commitment diminishes or remains intact. This study examines the influence of distributive justice, recall severity, affective trust, and corporate reputation on the affective commitment of customers who have experienced an automotive product recall for repair. The theoretical framework for this study is based on Rawls’ theory, social exchange theory, resource advantage theory, and attribution theory. Design/Methods/Approach: Data for this study were collected through an online questionnaire, with a total of 220 eligible respondents participating. The study utilizes partial least s equation modeling (PLS-SEM) to analyze the impact of distributive justice and recall severity on consumers' affective trust, company reputation, and affective commitment. Findings: This study found that distributive justice and recall transparency enhance affective trust and corporate reputation, ultimately strengthening customer commitment. A fair and transparent recall strategy can transform a crisis into an opportunity to foster loyalty. Originality/Value: The originality of this research lies in its exploration of previously unexamined interrelationships among variables in the context of automotive product recalls. Additionally, the inclusion of these specific variables offers a more accurate and comprehensive understanding from the consumer's perspective. Practical/Policy implication: Our research provides automotive companies with a strategic framework to turn product recalls into opportunities by leveraging personalized communication, enhancing service quality, implementing systematic problem-solving, and fostering trust-building initiatives. These strategies help sustain customer relationships during recalls by emphasizing emotional engagement, rigorous vehicle inspections, transparent communication, and community-driven programs.
Exploratory Study of the Phenomenon Quiet Quitting: Manager’s Perspective in a Digital Company Rahmadara, Belinda; Rachmawati, Riani
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.68397

Abstract

Objective: This research aims to explore the phenomenon of "quiet quitting" in digital companies from managers' perspectives. It investigates the causes, behaviors, and impacts of quiet quitting and examines managerial strategies to mitigate this issue and its implications for employee engagement and organizational performance. Design/Methods/Approach: This qualitative exploratory study employed semi-structured interviews with managers from some digital companies. Participants were selected using the purposive and snowball sampling methods. Data were collected from September to November 2024 and analyzed using thematic analysis, guided by the Social Exchange Theory (SET) and the Job Demands-Resources (JD-R) Model. Findings: The findings reveal that quiet quitting is primarily triggered by insufficient recognition, poor communication, excessive workloads, and misalignment between employees’ values and organizational culture. Quiet quitting behaviors include minimal task completion, withdrawal from team activities, and reduced initiative. Effective leadership through transparent communication and recognition was found to mitigate this issue. Organizational strategies, such as flexible work arrangements, fair compensation, and career development opportunities, also effectively reduced the need to quit. However, this phenomenon negatively impacts team productivity, morale, and organizational reputation. Originality/Value: This study contributes to the literature by providing insights into quiet quitting within the country’s cultural and economic context. Unlike Western-centric studies, it incorporates local values such as collectivism and hierarchical structures, offering a culturally sensitive understanding of this phenomenon in the digital sector. Practical/Policy Implications: Managers who seek ways to improve employee engagement are advised to foster open communication, recognize employee contributions, and ensure fair workloads. Flexible work arrangements and opportunities for career development can enhance employee engagement and retention. Policymakers and HR practitioners should develop culturally adaptive strategies to address quiet quitting while promoting employee well-being.
Predicting Financial Well-Being in Millennial Workers: A Test of the Theory of Planned Behavior and the Role of Financial Literacy Jonathan, Ignatius; Bertuah, Eka
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.69245

Abstract

Objective: This study investigates the influence of applying the Theory of Planned Behavior and Financial Literacy on building Financial Well-Being in millennial workers. Design/Methods/Approach: This study used a purposive sampling method. The total number of respondents included in the study was 235, and the respondents were millennial workers who had become permanent employees. Data were analyzed using the Structural Equation Model (SEM). Findings: The findings of this study showed that Financial Literacy has a positive effect on Attitude towards Saving. Financial Literacy also positively affects Financial Behavior and Financial Well-Being, both directly and indirectly. Subjective Norm has a positive impact on Attitude towards Saving, but Subjective Norm has not been proven to affect a person's Financial Behavior. Attitude towards Saving positively affects Financial Behavior and has a full mediation role in mediating Subjective Norm with Financial Behavior. The last results of this study also found a positive relationship between Perceived Behavioral Control and Financial Behavior and between Financial Behavior and Financial Well-Being. Originality/Value: This research contributes to the study of financial well-being, with millennial workers as the primary focus. In addition, while both TPB and financial literacy have been used to predict financial behavior, their combined application to specifically predict the financial well-being of millennial workers offers a nuanced and potentially more comprehensive understanding. Practical/Policy implication: Government agencies are advised to provide financial literacy education to children at an early age so they understand the importance of saving and are wiser in using their money. Thus, financial well-being can be achieved as expected.
Uncovering Intention to Adopt Self-Checkout Through Technology Readiness: Empirical Study of Retail Customers Ibrahim, Muhammad Hanif; Amelia, Widya Ayu; Syahafin, Ansari A.
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.69806

Abstract

Objective:  The objective of this study is to examine the factors that influence the intention to adopt self-checkout in a retail context.  Design/Methods/Approach: This study employs the PLS-SEM method, with a total of 356 respondents selected using purposive sampling. Findings: The dimensions of technology readiness have been shown to have a significant effect on expected ease of use and expected usefulness, except discomfort, which did not affect expected usefulness. In addition, autonomous motivation is proven to have a significant positive effect on expected ease of use and expected usefulness, despite controlled motivation having no impact on either expected ease of use and expected usefulness. Consequently, expected ease of use and expected usefulness significantly improve attitudes toward self-checkout system. Originality/Value: This research integrates three theories, technology readiness, technology acceptance model, and self-determination theory in predicting self-checkout Practical/Policy implication: For retailers looking to implement a self-checkout system, our research provides insights into the importance of adequate resources and support to facilitate user adoption. Retailers can leverage these findings to develop effective communication strategies highlighting the benefits of self-checkout through in-store and online advertising, resource updates, and employee training.
Exploring the Link between Entrepreneurial Leadership and Innovation Success: Evidence from Small and Medium Enterprises Putri, Viajeng Purnama; Fuadiputra, Iqbal Ramadhani; Ikhram W, M Abdi Dzil
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.70558

Abstract

Objective: This study investigates the impact of entrepreneurial leadership on innovation performance, focusing on the mediating roles of innovation processes and products in small and medium enterprises (SMEs). Design/Methods/Approach: Data were gathered from 105 SME employees through purposive sampling and analyzed using the Structural Equation Model (SEM) with Partial Least Squares (PLS). Findings: Reveal that entrepreneurial leadership significantly influences innovation performance. The innovation process and products also play crucial roles in enhancing innovation performance. Additionally, entrepreneurial leadership positively affects the innovation process and products, which, in turn, mediate its relationship with innovation performance. These results highlight the importance of strengthening innovation processes and products to optimize the impact of entrepreneurial leadership. SMES should prioritize leadership development while balancing process and product innovation for sustainable growth. Lastly, innovative products can partially address process deficiencies, but an integrated approach is essential for long-term success. Originality/Value: The research provides a unique contribution by integrating multiple factors (leadership, innovation processes, and products) rather than analysing them in isolation. In addition to SEM-PLS, the FsQCA methodology is employed, which offers a more nuanced analysis than traditional methods. It focuses on a specific regional context and provides localised insights for business growth. Practical/Policy implication: The study provides actionable insights for SME leaders, emphasizing leadership training, R&D investment, and process efficiency. These are sensible recommendations that can be applied in real-world settings. Also, by highlighting the role of leadership in innovation, the research adds value to entrepreneurial strategy and organizational management literature. The study suggests a holistic approach integrating leadership, product innovation, and process improvement, paving the way for future research on external factors (e.g., policies and market conditions) affecting SME innovation.
Front & Back Matter JTAM
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Front & Back Matter
Trust Me Not: How Ostracism and Job Tension Drive Employees to Hide What They Know Syifa , Halizah Azzahroh Nur; Sulistiawan, Jovi; Lin, Pie-Kuan
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 2 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i2.76370

Abstract

Objective: This study aims to investigate the indirect relationship between interpersonal distrust and knowledge hiding behaviors through two mediating mechanisms, namely workplace ostracism and job tension. By combining social identity, social exchange, and conservation of resources theory, this study addresses the debate on how interpersonal relationships influence defensive knowledge behaviors in high-pressure organizational settings. Design/Methods/Approach: Data were collected through an online survey from 302 employees working in the FMCG manufacturing sector in Indonesia between January and April 2025. The study employed structural equation modeling–Partial Least Squares (SEM-PLS) and Importance–Performance Matrix Analysis (IPMA) to test the hypothesized relationships. Findings: The findings reveal that interpersonal distrust significantly predicts workplace ostracism, which in turn leads to increased job tension. Both workplace ostracism and job tension mediate the effects of distrust on three dimensions of knowledge hiding: playing dumb, evasive hiding, and rationalized hiding. IPMA further highlights workplace ostracism as a critical target for managerial intervention. Originality/Value: This study contributes to the literature by uncovering the psychological and relational pathways through which interpersonal distrust translates into knowledge hiding. It emphasizes the importance of fostering trust and inclusion in the workplace. Practical/Policy implication: IPMA results indicate that workplace ostracism has high importance but relatively low performance in influencing knowledge hiding, suggesting it should be prioritized in managerial interventions. Organizations should build trust-based cultures and reduce exclusionary behaviors to promote knowledge sharing.
Organizational Cynicism and Deviance Work Behaviour in the Banking Sector: Investigating the Role of Work-Life Balance and Perceived Organizational Support as Mediators Sajuyigbe, Ademola Samuel; Sanusi, Bolanle Mistura; Babalola, Olusola Adebola; Akinbobola, Abiola Olubunmi; Tella, Adeniran Rahman; Obi, Nwoye James
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 2 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i2.71017

Abstract

Objective: This study explores the mediating roles of work-life balance (WLB) and perceived organizational support (POS) in the relationship between organizational cynicism (OC) and deviant work behaviours (DWB) in Nigerian banks. It extends the application of Organizational Justice Theory and Leader-Member Exchange (LMX) Theory to the banking sector, highlighting their relevance in understanding employee behaviour within high-pressure organizational settings. Design/Methods/Approach: The data were collected through a survey questionnaire administered to 120 bank employees. Data analysis was conducted using Path Analysis Structural Equation Modelling (PA-SEM). Findings: The study indicates that organizational cynicism significantly contributes to deviant workplace behaviours, driven by factors such as poor leadership, lack of transparency, unrealistic targets, and job insecurity. However, both work-life balance and perceived organizational support were found to have a negative and significant impact on workplace deviance, indicating that better work-life balance and higher organizational support are associated with reduced employee misconduct. Moreover, mediation analysis confirms that WLB and POS partially mediate the OC-DWB relationship, suggesting that reducing cynicism alone is insufficient; organizations must also enhance employee well-being and foster a supportive work culture. Originality/Value: The study advances theoretical knowledge by demonstrating the partial mediating mechanisms through which organizational cynicism translates into deviance, and highlights the significance of social exchange dynamics and perceptions of fairness in shaping employee behaviour. Practical/Policy implication: The findings underscore the need for banking institutions and policymakers to go beyond surface-level interventions aimed at reducing cynicism. To effectively curb deviant workplace behaviours, organizations should implement comprehensive strategies that promote work-life integration, enhance organizational support systems, and cultivate ethical and transparent leadership.
How Transformational Leadership, Corporate Culture, and Intrinsic Motivation Shape Hospitality Employee Performance? Anshori, Mohamad Yusak; Rasyid, Reizano Amri; Herlambang, Teguh
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 2 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i2.72024

Abstract

Objective: Guided by Self-Determination Theory (SDT), this study investigates the effects of transformational leadership, corporate culture, and company values on intrinsic motivation and employee performance in the hospitality industry. Design/Methods/Approach: Data were collected from 277 hotel employees across multiple departments using structured surveys. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to assess both direct and indirect effects among the variables. Findings: The results demonstrate that transformational leadership, corporate culture, and company values have a significant influence on intrinsic motivation, which in turn enhances employee performance. Intrinsic motivation acts as a key mediating mechanism linking organizational factors to performance outcomes. A strong organizational culture and value congruence emerge as critical drivers of employee motivation and effectiveness in the hospitality context. Originality/Value: This study contributes to the organizational behavior and human resource management literature by integrating multiple theoretical perspectives (SDT, Person–Organization Fit, and Full-Range Leadership Theory) into a unified model. The application of PLS-SEM provides robust insights into the psychological mechanisms that shape performance, particularly within service-intensive environments such as the hospitality sector. Practical/Policy implication: The study offers actionable insights for hospitality managers, including the design of leadership development programs, embedding organizational values into operational routines, and fostering cultures that meet employees' psychological needs. These interventions are essential for sustaining engagement and performance in dynamic service settings.

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