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Jurnal Manajemen Teori dan Terapan
Published by Universitas Airlangga
ISSN : 19793650     EISSN : 25482149     DOI : 10.20473/jmtt.v13i1.14399
Core Subject : Science, Education,
Decision Sciences, Operations Research & Management Education
Arjuna Subject : -
Articles 411 Documents
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Exploring the Situational Factor at Work: On Time Banditry Yulianti, Praptini; Khaira, Nurul; Yuningsih, Yuyun
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 3 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i3.58222

Abstract

Objective: Time banditry behavior is often overlooked as counterproductive work behavior (CWB) even though it has a hidden negative impact and can disrupt organizational performance. This study will explore situational factors sourced from the organization, namely narcissistic leadership, workload, and boredom, that trigger stress at work, namely emotional exhaustion. Emotion exhaustion will impact time banditry behavior. Design/Methods/Approach: This study involved 181 civil servants in western Indonesia. Data were collected through a survey and analyzed using partial least squares-structural equation modelling (PLS-SEM). Findings: The findings revealed that narcissistic leadership and boredom have a significant and positive influence on time banditry behavior; boredom at work also has a significant and positive effect on time banditry. Meanwhile, boredom at work has the greatest influence on time banditry. Workload has a significant and negative influence on time banditry behavior. There are two insignificant influences, namely emotional exhaustion to time banditry behavior and narcissistic leadership to emotion exhaustion. Furthermore, both workload and boredom have a significant and positive influence on emotional exhaustion. Originality/Value: This study provides theoretical and practical contributions to the workplace that can trigger time banditry. Situational factors, including narcissistic leadership, workload load, and boredom, can cause emotional exhaustion. They will do time banditry. Practical/Policy Implications: The results of this study have practical implications, such as boredom at work being prone to trigger the emergence of time banditry behavior. Organizations need to redesign work so that work is more varied and less boring through rotation, transfer, or job enrichment arrangements and job functions.
Checkout or Scroll Down? Investigating TikTok’ Influencer Credibility Effects on Followers' Purchase Intentions Prasetyo, Salsabil Dwi Kusuma; Sobari, Nurdin
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 3 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i3.58532

Abstract

Objective: This study explores the influence of influencer credibility on consumer purchasing intentions on TikTok, focusing on the Indonesian market. It examines the mediating roles of trust and online engagement in the relationship between influencer credibility and purchasing intentions, providing insights into influencer marketing strategies. Design/Methods/Approach: A quantitative approach was employed, using questionnaires to collect data from 356 TikTok users who had made purchases on TikTok. Regression analysis tested the relationships between influencer credibility, trust, online engagement, and purchase intention. Findings: The study found that attractiveness positively and significantly impacts credibility, trust, and purchase intention. Credibility also positively influences trust. Furthermore, trust and online engagement are positively linked to purchase intention. While reliability and expertise positively influence credibility and online engagement, they do not significantly impact purchase intention. Originality/Value: This research applies the SOR (Stimulus-Organism-Response) model by examining the impact of influencer credibility factors—physical attractiveness, reliability/honesty, and expertise—on purchase intention, mediated by trust and online engagement. It provides empirical evidence and a theoretical framework for understanding consumer behavior in TikTok influencer marketing campaigns. Practical/Policy Implication: Our results provide a deeper understanding of how TikTok influencer's credibility can influence trust, online engagement, and consumer purchasing intentions in TikTok. The practical implications of this research can guide companies in improving their relationship marketing strategies, significantly increasing consumer purchasing intentions. In addition, the theoretical contribution of this research can improve understanding of the concept of influencer credibility and provide a summary of trust, online engagement, and purchase intention.
The Impact of Omnichannel Properties on Customer Engagement and Loyalty in Banking: An SOR Perspective Andika; Nasution, Atika Aini; Luthfiana, Della Nanda; Ihsan, Akmal; Yuanidhar, Fazah
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 3 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i3.60265

Abstract

Objective: This study will thoroughly explore the effects of the quality of integration, perceived fluidity, and the reliability of assurances on cognitive and emotional engagement and customer loyalty within the banking sector. The investigation will be conducted in an omnichannel context using the stimulus-organism-response (SOR) framework. Design/Methods/Approach: This research utilized an online survey distributed via personal messages to collect data from bank customers who actively use omnichannel banking services. Employing a non-probabilistic purposive sampling technique, the study ensured respondents met specific criteria, resulting in 275 valid responses, which were analyzed using Smart PLS-SEM 4.0 to verify the proposed hypotheses. Findings: This study found that the quality of integration and perceived fluidity significantly affect cognitive and emotional customer engagement. Interestingly, the reliability of assurances impacts only cognitive engagement rather than emotional engagement. These two forms of engagement, cognitive and emotional, substantially enhance brand loyalty in the omnichannel banking context. Originality/Value: This study contributes significantly to the existing literature by providing a holistic perspective on customer engagement in the banking sector during the omnichannel era. Unlike previous studies, this research integrates three key dimensions within omnichannel banking: the quality of integration, perceived fluidity, and the reliability of assurances. Using the SOR framework, it explores their impact on cognitive and emotional engagement and customer loyalty. The findings not only deepen the understanding of effective service channel management to enhance customer engagement and loyalty but also offer practical guidance for the banking industry in designing more effective omnichannel strategies. Practical/Policy implications: This study's findings provide valuable insights for banks in the omnichannel banking sector. The research indicates that banks must optimize integration quality across service channels to enhance customer engagement and loyalty. Banks should adopt technologies that enable real-time data synchronization and train staff to ensure service consistency across all channels. Additionally, banks should develop effective loyalty programs to maintain cognitive and emotional customer engagement and actively collect feedback to improve customer experience continuously.
Fostering Innovative Culture for Enhanced Organizational Health and Performance in Public Organizations Cahyadi, Eri; Aldhi, Ian Firstian; Supriharyanti, Elisabeth; Wijoyo, Suparto; Suhariadi, Fendy; Ikhsan
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 3 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i3.62879

Abstract

Objective: This study aims to explore the effects of introducing an innovative culture on organizational health and performance within public sector entities, specifically focusing on the Surabaya City Government. The selection of Surabaya City Government is rooted in its pivotal role in public sector reform within Indonesia. The city ranks fifth in Indonesia’s Regional Competitiveness Index, highlighting the importance of fostering innovation to enhance organizational health and public service delivery. Design/Methods/Approach: Employing an action research design, this research utilizes a longitudinal survey method conducted at two distinct time points: pre and post innovative culture training intervention. The Organizational Health Index (OHI) and custom surveys on innovative culture are used to gather data from a sample of civil servants within various departments of the Surabaya City Government. Analytical methods include descriptive statistics, paired sample T-Tests, and structural equation modeling (SEM) to assess the impact of the innovative culture on organizational performance. Findings: The introduction of an innovative culture significantly reshaped internal alignments and quality of execution, leading to enhanced organizational performance initially. However, these changes also introduced challenges, such as disruptions in established processes and potential misalignment between short-term adaptability and the organization’s established long-term objectives. The findings indicate that while innovative culture fosters greater adaptability and responsiveness to change, it also necessitates sustained management focus to integrate innovations effectively without compromising the organization's core operational stability. Originality/Value: This study contributes to the existing literature by providing empirical evidence on the impact of innovative culture in a public sector context, a relatively underexplored area compared to private sector studies. It expands the understanding of how public organizations can harness innovative practices to enhance their health and operational efficiency. Practical/Policy Implication: The findings underscore the importance of careful implementation and continuous management of innovative practices within public organizations. For policymakers and practitioners, the study suggests establishing an Innovation Governance Committee to oversee the alignment and implementation of innovation with organizational goals and public accountability; implementing mandatory leadership training to foster transformational leadership, creative problem-solving, and cross-departmental collaboration; adopting innovation performance metrics to assess both qualitative and quantitative aspects of innovation, such as the successful integration of new initiatives and stakeholder feedback; and developing a policy to balance innovation with stability, using a phased approach to introduce new initiatives while maintaining core operational stability.
Re-examining the New "Greeneration" behaviors: How Does the Sequential Mediation role of Green Word of Mouth and Green Trust affect Green Purchase Intention among Generation Z? Rahmawati; Hidayati, Nur; Srinin, Wathanan; Taufiqurijal, Ahmad
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 3 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i3.64645

Abstract

Objective: This study explores whether and how the Z generation's perspective toward greenwashing perceptions influences their green purchasing intentions through the underlying green trust and green word of mouth. Design/Methods/Approach: We used purposive sampling to enroll research respondents. A total of 262 Z generation respondents met the criteria, and the partial least squares technique was applied for data analysis. Findings: Greenwashing has no significant effect on green purchase intention. However, green trust and green word of mouth significantly affect green purchase intention. We also examine the sequential mediation of green trust and green word of mouth in the relationship between greenwashing and green purchase intention and the result is significant. Originality/Value: This research provides unique and contribution by investigating the sequential intervening effect in the greenwashing – green purchase intention relationship. Practical/Policy implication: This article helps policymakers to develop policies that support the consumption of green products, fight greenwashing, and increase public awareness about green products. For marketers, it provides insights on how to increase green purchase intention through strategies based on word of mouth and green trust.
Peningkatan Manajemen BUMDES dan Pengembangan Kewirausahaan Anggota Karang Taruna Berbasis Sumber Daya Lokal dan Ekonomi Kreatif di Desa Kutu Kulon Kecamatan Jetis Kabupaten Ponorogo Setianto, Rahmat Heru; Handriana, Tanti; Arina, Nidya Ayu
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 13 No. 3 (2020)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Village-Owned Enterprises (BUMDesa) and Karang Taruna Desa Kutukulon since the establishment of BUMDesa in 2016 have not been able to significantly contribute to the development of economy of the society. Based on the analysis, some fundamental problems are observed, namely: traditional business management, production skills, materials and means of production, and marketing reach. The management problem is related to the managers' lack of understanding of the principles of modern management in business. The problem of production skills is related to the ability and skill to produce quality products as well as meet market tastes. Material problems and business facilities are related to the unavailability of adequate business tools/facilities to be able to produce quality products at an efficient cost. Marketing problems include managers' lack of understanding of effective marketing strategies and techniques. Community service activities aim to overcome the problems in these various problems. This program provides training and assistance in relation to each problem identified, as well as the procurement of materials and production facilities to improve the quality and competitiveness of BUMDesa products. The output of this program is the implementation of modern management principles in the BUMDesa, increasing the quality and quantity of products, increasing marketing reach, increasing revenues of BUMDesa and the income of society. This community service program is expected to produce outcomes in the form of (1) publications in ISSN/Proceedings (published) journals; (2) publication in print/online/repository mass media; (3) videos of activities that were published in campus media; (4) the development of BUMDesa so that it can increase community empowerment
Breaking the Chains of Job-Hopping: The Interplay of Job Involvement, Satisfaction, and Affective Commitment Among Millennials Dewi, Tantri Ratna; Ekowati, Dian
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.57823

Abstract

Objective: The purpose of this paper is to examine the influence of job involvement, job satisfaction, and affective commitment on job-hopping behavior, as well as the moderating effect of alternative employment opportunities on millennial employees. Design/Methods/Approach: With a quantitative approach, this paper involved 175 millennial employees in Indonesia who were determined using purposive sampling techniques and analyzed through structural equation modeling (SEM) technique. Findings: The results reveal that job involvement and affective commitment have a positive effect on employee job-hopping behavior so that millennial employees who are fully involved in work and emotionally committed are still doing job hop. Nevertheless, work satisfaction has a detrimental effect on job-hopping activity. The moderating effect of perceived alternative employment opportunities shows insignificant results between affective commitment and job-hopping behavior, meaning that employees' perceptions of getting another job are not affecting their decision to do job-hopping. Originality/Value: This study contributes to existing literature on job hopping behavior by examining the correlation of job involvement, job satisfaction, and affective commitment, using the theory of planned behavior (TPB). Unlike many other studies, this research specifically focuses on millennials, providing a fresh perspective on this well-explored demographic's working behavior. This becomes critical as millennials have become major players in job markets, globally. Practical/Policy implication: Given the results, it is recommended that the organization design practical training and development programs and provide benefits to improve employee welfare. Emotional support from supervisors as well as co-workers is also considered effective in retaining millennial employees in the workplace.
Small Things, Big Impact: The Role of Social Media in Promoting Green Consumerism of Ecofurniture Products Putri, Dinarti Zata Amani Mulia
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.58741

Abstract

Objective: This study investigates the role of social media as a tool for promoting ecofurniture as a green product on purchase intention, using variables from the theory of planned behaviour; attitude, subjective norms, and perceived behavioural control as mediating variables. Additionally, this study examines the role of trust and price consciousness as mediators in the relationship between social media as a promoting instrument of green products and purchase intention. Design/Methods/Approach: The data were gathered by conducting a survey questionnaire among 320 respondents who knows ecofurniture through social media. The PLS-SEM technique was used to analysing the collected data. Findings: The study indicates that attitude, trust, product knowledge and perceived consumer effectiveness significantly impact purchase intention. It also finds that perceived social media marketing positively affects subjective norms, perceived consumer effectiveness and product knowledge, while price consciousness, subjective norms, and perceived behavioural control do not have a significant effect on purchase intention. Originality/Value: This study enriches new insights on how perceived consumer effectiveness and purchase intention show inconsistent result from the previous studies. This research seeks to explore this relationship specifically within the ecofurniture context to see if these patterns hold true or vary. Practical/Policy implication: The study demonstrates that consumer attitudes and perceptions of social media significantly impact the intention to purchase eco-furniture products. These findings suggest that eco-furniture producers should strategically utilise social media to emphasise positive attributes, such as the benefits, manufacturing process, and environmental impact of eco-furniture, to shape consumer attitudes and increase the likelihood of actual purchases.
From Fear to Adventure: How Trust, Risk, and Behavior Control Influence Gen Z's Solo Travel Intention Meliana, Magsyanda; Yudhistira, Putu Gde Arie
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.62589

Abstract

Objective: This study investigates the relationship between perceived risk and perceived behavioural control on Gen Z's solo travel intention mediated by trust. Design/Methods/Approach: A purposive sampling method was used to collect data through an online questionnaire using Microsoft Forms. A total of 404 respondents were collected from Gen Z. Data analysis was conducted using PLS-SEM through outer and inner models by using SmartPLS 4. Findings: The findings suggest that perceived risk and perceived behavioural control have a direct impact on solo travel intention. In addition, the mediating effect of trust has an indirect impact on solo travel intentions. Originality/Value: This study adds the mediating effect of trust in testing risk factors and behavioural control on Gen Z's solo traveling intention. The context of solo traveling remains under-researched in Gen Z, due to the relatively new phenomenon of solo traveling and the lack of Gen Z solo travellers.  This research aims to fill the gap by highlighting these important aspects. Practical/Policy implication: This research provides several implications for practitioners, stakeholders and app developers in the tourism industry in making decisions to develop safe solo travel for potential solo travellers. Building cooperation to ensure safe destinations for solo travellers, creating solo travel apps, promoting safe solo travel on social media, and building flexible policies.
Enhancing Worker Productivity through the S-O-R Theory in Human Resource Management Taufik, Nuryanti; Supriadi, Apip; Ardiani, Gusti Tia; Komarlina, Dwi Hastuti Lestari
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 1 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i1.63886

Abstract

Objective: This paper examines the influence of empowering leadership on positive worker behavior and work productivity in various organizational settings. Design/Methods/Approach: This study used a survey-based quantitative design with a causal predictive approach. Partial least squares-structural equation modeling (PLS-SEM) analysis was conducted on a research sample of 268 employees from various profit and non-profit organizations. Respondents were at least 18 years old. Findings: The findings reveal that empowering leadership positively relates to creative, collaborative, and innovative behavior. Creative and collaborative behavior affects positively to work productivity, whereas worker innovative behavior does not affect work productivity. Originality/Value: This study is one of the first to apply the S-O-R theory in the context of empowering leadership and its influence on positive worker behavior and work productivity. By using this framework, the research explores new dimensions of leadership impact in organizational behavior, offering valuable insights for human resource management in diverse settings. This research captures how empowering leadership (stimulus) influences employee behavior (organism) and subsequent work productivity (response). Practical/Policy implication: The result of this study is useful for HR managers seeking to enhance employee work productivity and innovation through leadership strategies. By adopting an empowering leadership style, HR managers can foster positive behaviors such as creativity and collaboration, which ultimately lead to higher organizational performance.

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