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<![CDATA[Komunikasi Interpersonal Orang tua dengan Anak penyadang tunagrahita (Studi Kualitatif Deskriptif komunikasi empati antara orang tua dan anak penyandang Tunagrahita di Desa Pandai Kecamatan Woha Kab. Bima-NTB) ]]>
<![CDATA[Rahmi Rahmi]]>;
<![CDATA[Junaidin Junaidin]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3444
<![CDATA[This study discusses how interpersonal communication between parents and mentally retarded children in Pandai Village, Woha District, Bima-NTB with a research focus on the five aspects of the effectiveness of interpersonal communication namely openness, empathy, supportive attitude, positive attitude and equality. This research uses a descriptive qualitative approach with a case study method. Data collection techniques in the form of observation, interviews and documentation. Data analysis techniques namely data reduction, data presentation and drawing conclusions. The data validity test was carried out by means of source triangulation. The research results are; First, openness. Parents first express their feelings and thoughts towards their children so as to encourage children to express their emotions, feelings and desires. Parents are able to interpret the message conveyed by the child appropriately both in the form of verbal and nonverbal messages. Second, empathy is shown by parents by listening to children's stories carefully without interrupting. Show affection through body language such as touching or caressing. Third, support. Parents are able to provide support according to the needs of mentally retarded children such as choosing the right educational environment for the child's abilities. Fourth, a positive attitude. Parents involve children in doing good activities. Parents set an example or exemplary to children either through words or deeds. Give praise and rewards for the good behavior of children in an effort to meet their own needs.]]>
<![CDATA[Komunikasi Nonverbal Dalam Strategi Marketing Lowbudget Red Bull ]]>
<![CDATA[Sepriadi Saputra]]>;
<![CDATA[Fera Indasari]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3453
<![CDATA[Red Bull is an Austrian company originating from Karting Deng in Thailand that sells energy drinks with the same name as one of the world's most famous energy drink brands, which at first did not sell well in marketing and decided on a unique and cost-effective idea.The low-budget marketing strategy carried out by Red Bull is in the form of disposing of product cans in the trash or in crowded places. So that consumers will think that the product is selling well in the market, with this Red Bull getting brand awareness with a low cast strategy. It can be seen by what Red Bull does, it can be proven that a unique and odd-looking idea can also attract consumers. This phenomenon can occur through non-verbal messages given by the Red Bull marketing team to individuals who pass their marketing goals such as the characteristics of symbolic interaction, namely someone will interpret the sign or symbol that has been given to them by others, here the people interpret the sign given as the success of a product which means the possibility of the product has good quality and is worth trying. In this article, the author uses a qualitative method which is a method that focuses on in-depth observations. Therefore, the use of qualitative methods in research can result in a more comprehensive study of a phenomenon with a literature study approach where data and information that support writing are collected by conducting library searches, searching for relevant sources related to the discussion material carried out.]]>
<![CDATA[Analisis Pengaruh Kualitas Pelayanan Sistem Informasi Dokumen Online Kependudukan (Si D’nok) Terhadap Tingkat Kepuasan Pengguna Layanan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Semarang ]]>
<![CDATA[Agus Bahrudin]]>;
<![CDATA[Nadia Dwi Irmadiani]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3491
<![CDATA[Technological developments have been utilized by Semarang City government agencies, one of which is the Semarang City Civil Registration Service in the form of Population Online Document Information System Services (SI D'nOK). The application of this application is expected to assist the community in obtaining quality population services. The results showed that the cumulative score of the service quality of the Population Online Document Information System was in the good category with a score of 82.5%. Satisfaction of service users is included in the very satisfying category with a score of 93.2%. The results of statistical calculations obtained the correlation coefficient of service quality to community satisfaction of 0.675 which means significant. The results of observations and results of interviews with key persons obtained the following research findings: a lack of number of employees or human resources in the population administration service of the Dispendukcapil City of Semarang, there is a discrepancy between the supply and demand for printing electronic KTPs, online population administration system services often experience network connectivity, still the large number of people who do not know the procedures and requirements for making e-KTP or KK so that the service process becomes long. Efforts to improve the quality of services carried out are through ball pick-up services and functioning of the sub-district office]]>
<![CDATA[Stereotipe Masyarakat Tentang Islamophobia Melalui Atribut Islam (Studi pada Masyarakat Napal Melintang Kecamatan Pino Raya Kabupaten Bengkulu Selatan) ]]>
<![CDATA[Sri Narti]]>;
<![CDATA[Vethy Octaviani]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3492
<![CDATA[The emergence of stereotypes about Islamophobia had influenced by the development of the mass media, which can convey the message that Islam is a strict religion and is synonymous with terrorism simultaneously throughout the world. The existence of news with the labeling of symbols embedded in Muslims had attached as an image of terrorists. This study aims to investigate how Islamic signs in society construct Islamophobia. This study uses a qualitative research method with a phenomenological approach. Data collection techniques used were observation and in-depth interviews. The topics in this study were each three people from an urban and rural region in Bengkulu. The results show that the societal importance of Islamophobia had influenced by negative stereotypes regarding Islamic symbols. The forming process meaning develops in society itself based on direct experience, adaptation, and go by mass media. The created stereotypes lead to negative stigma, where both urban and rural communities experience Islamophobia and have negative perceptions when they see a community using Islamic symbols or attributes. However, some people have the opposite view that not all people or communities with Islamic signs are called terrorists or carriers of heretical teachings and are identical with violence because of the belief that Islam does not teach its people to commit violence against humans. So, it had concluded that Islamic symbols used by a community in certain activities could build a negative stereotype in most people about the Islamic religion that eventually creates Islamophobia in the community.]]>
<![CDATA[The Implementation Of Presidential Regulation Number 148 Of 2015 In The Construction Of Lubuk Linggau–Curup–Bengkulu Toll Road ]]>
<![CDATA[Meli Satri]]>;
<![CDATA[Harius Eko Saputra]]>;
<![CDATA[Yusuarsono Yusuarsono]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3493
<![CDATA[This study aims to determine the success rate of the implementation of Presidential Regulation Number 148 of 2015 in the construction of Lubuk Linggau–Curup–Bengkulu Toll Road through analysis of data and information obtained in the field. The limitation of the problem in this research focuses on the construction of Lubuk Linggau–Curup–Bengkulu Toll Road Bengkulu-Taba Penanjung segment. This study uses Edward III's theory of policy implementation using descriptive qualitative research methods. Data were collected using observation, interviews and documentation. Based on the results of this study, it is known: (1) Communication: The implementation of Presidential Regulation No. 148 of 2015 in the construction of Bengkulu-Taba Penanjung toll road has been running according to existing regulations. (2) Resources: Human resources in implementing the land acquisition policy in the construction of Bengkulu-Taba Penanjung toll road are sufficient. (3) Disposition: As the implementation of the policy, the land acquisition committee supports Bengkulu-Taba Penanjung toll road development policy and tries to carry out its duties well. However, there are residents who show an attitude of not supporting the existence of development activities on the grounds that the amount of compensation received is not appropriate. (4) Bureaucratic Structure: The bureaucratic structure can simplify and balance the actions of policy implementers in carrying out their respective duties according to their respective fields. Overall everything is in accordance with the rules and is going well, the existing obstacles can be resolved and the development process can be carried out as it should.]]>
<![CDATA[Community Satisfaction level AnalysisIn land Certificate Making Services In Bengkulu City land Office ]]>
<![CDATA[Cinthya Jennifer Rumondang Nainggolan]]>;
<![CDATA[Evi Lorita]]>;
<![CDATA[Harius Eko Saputra]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3494
<![CDATA[This study aims to determine the level of community satisfaction in the service of making land certificates at Bengkulu City Land Office. This research method uses quantitative research with descriptive survey methods and data analysis techniques using community satisfaction index analysis techniques based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017. In collecting data, the researcher used questionnaires, observations and documentation. The population and sample in this study were registered service users, as many as 74 respondents. The sampling technique used is saturated sampling. Based on the results of the study, it shows that community satisfaction in the service of making land certificates at Bengkulu City Land Office has been going very well where the results obtained from (1) Requirements with an interval value of 4.41 categories are very satisfied; (2) Systems, Mechanisms and Procedures with an interval value of 4.44 in the very satisfied category; (3) completion time with an interval value of 3.79 satisfied category; (4) Costs/Tariffs with an interval value of 4.52 very satisfied category; (5) Product Specification Type of Service with an interval value of 4.36 very satisfied category; (6) Implementing Competence with an interval value of 4.41 in the very satisfied category. (7) Implementing behavior with an interval value of 4.46 in the very satisfied category; (8) Handling of Complaints, Suggestions and Feedbacks with an interval value of 4.24 in the very satisfied category; (9) Facilities and infrastructure with an interval value of 4.36 in the very satisfied category. The weighted average score is 85.76, with a service value of "A" and a service unit performance of "Very Satisfied".]]>
<![CDATA[Performance Of General Criminal Employees At The State Prosecutor's Office Of Bengkulu ]]>
<![CDATA[Cristina Rumondang]]>;
<![CDATA[Asnawati Asnawati]]>;
<![CDATA[Antonio Imanda]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3495
<![CDATA[This study aims to determine the performance of General Crime employees at Bengkulu Prosecutor’s Office in resolving General Crime Cases. This study uses a qualitative method. The data were collected using observation, interview, and documentation techniques with the theory of performance indicators Robbins (2016:260). Based on the results of the study, it can be seen that the Performance of General Crime Officers at Bengkulu Prosecutor's Office are: (1) The quality is in accordance with the rules and standard operating procedures (SOP). (2) The quantity in carrying out the work has a report completion target. (3) The timely completion of a general criminal case received is 30 days from the receipt of the SPDP and 20 days to complete the file, then the case file is immediately registered with the Court. (4) The effectiveness of officers with educational backgrounds in the General Crimes Division at Bengkulu Prosecutor's Office varies from high school and SI graduates, and the existing facilities and infrastructure are adequate and support the employee's work process. (5) The independence; 21 employees consist of 8 prosecutors, 8 administrative employees, and 5 honorary employees, all of whom have carried out their duties and functions in accordance with the existing SOPs.]]>
<![CDATA[Implementasi Tugas Pokok Dan Fungsi (TUPOKSI) Pada Kantor Pelayanan Perizinan Terpadu Kota Pagar Alam ]]>
<![CDATA[Kasman Kasman]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3496
<![CDATA[This study aims to find out how to implement the main tasks and functions of the integrated licensing service office in Pagar Alam City. This type of research is qualitative descriptive research, namely explaining the conditions or facts of findings that occur in the field in a scientific manner with a more in-depth analysis of the main tasks and functions (TUPOKSI) of the Employees of the Integrated Licensing Service Office (KPPT) of Pagar Alam City. There are 6 informants who were determined in this study with a purposive sampling method. Data collection techniques in this study were interviews, documentation and observation. Overall, the main tasks and organizational system functions of the Integrated Licensing Service Office of Pagar Alam City in licensing services have been going well]]>
<![CDATA[Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat Desa Bengkuang Kecamatan Suak Tapeh Kabupaten Banyuasin ]]>
<![CDATA[Isma Nirmala]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3071
<![CDATA[Assessment of the quality of public service performance is also an assessment of the quality of government performance because the government is responsible for public services. The better the quality of public services organized by the government, the higher the level of community satisfaction with the government's work. Good public services are not only the obligation of the government at the central, provincial, or city and district levels, but are also needed at the village government level. This study aims to analyze the effect of public service quality on community satisfaction in Bengkuang Village, Suak Tapeh District, Banyuasin. The research approach used is a quantitative approach. The data used is primary data with data collection method using a questionnaire instrument. The sample taken is as many as 85 respondents. The analysis technique used is Simple Linear Regression Analysis. The results showed that the quality of public services at the Bengkuang Village Office had a positive and significant effect on community satisfaction in Bengkuang Village..]]>
<![CDATA[Pelayanan Publik Berbasis Inovasi (E-Government) dalam Menghadapi revolusi society 5.0 Di Kota Bandung ]]>
<![CDATA[Ahtu Duriat]]>;
<![CDATA[Rifqi Khairul Arifin]]>;
<![CDATA[Hari Busthomi Ariffin]]>
<![CDATA[ Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022) ]]>
Publisher : <![CDATA[UNIVED PRESS, Universitas Dehasen Bengkulu ]]>
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DOI: 10.37676/professional.v9i2.3312
<![CDATA[This research seeks to answer Innovation Based Public Services (E-Government) in Facing the 5.0 society revolution in the city of Bandung . The research method used is descriptive qualitative with data collection techniques carried out through observation, interviews, and documentation. The research method used is descriptive with a qualitative approach. This research was conducted at the Bandung City Government Communication and Informatics Service. All of these informants were employees at the Bandung City Government Communication and Informatics Service; There should be government efforts in implementing E-Government Based Public Service Innovation in Facing the societal revolution 5.0 in the city of Bandung, namely Utilizing apparatus human resources in managing -Government; Provide clear assignments to employees to manage E-Government funds; The strength of the city of Bandung has competent Human Resources (HR) according to their respective fields. This can be used as an increase in knowledge about Smart Governance; There are 350 applications facing the 5.0 society revolution the existence of the Bandung Command Center as the information technology control center for Bandung Smart City which can also be used as an educational tourist spot for the City of Bandung.]]>
