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OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
Published by Universitas Mercu Buana
ISSN : 2085429     EISSN : 26545799     DOI : 10.22441/oe
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Quality Engineering, Productivity Improvement, Logistic & Distribution, Supply Chain Management, Performance Management & Improvement System, Modelling, Operations Management, Optimization, Green Manufacturing.
Arjuna Subject : -
Articles 317 Documents
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INTEGRASI PENJADUALAN PRODUKSI DAN PERAWATAN UNTUK MINIMISASI DOWNTIME MESIN (STUDI KASUS PADA SALAH SATU PERUSAHAAN GARMEN) Felicia, Johana; Ginting, Meriastuti
Operations Excellence: Journal of Applied Industrial Engineering Vol 6, No 1, (2014): OE Maret 2014
Publisher : Universitas Mercu Buana

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Abstract

Abstract. One of the common problem manufacturing company used to have isproduction lateness. It is caused by the manufacturing company haven‘t had aneffective scheduling system. This study aim to integrate production andmaintenance scheduling that focused on critical machine. Critical machine ischosen based on lowest OEE value. Integer programming uses to determineoptimal value of downtime, production quantity, dan maintenance quantity. Theresult of this study shows that downtime can be decreased by 82.20 minutes. Itcauses increased OEE value up to 25.56%. Integrated production and maintenancescheduling also ensures that all production activity and maintenance activity canbe carried out in work time range and still, can fulfill demand.Keyword:Scheduling, Production, Maintenance, Overall EquipmentEffectiveness(OEE), Integer Programming
PENURUNAN REJECT CLAIM MARKET TERHADAP PLATE BENGKOK PADA BATTERY TYPE YTZ4V DENGAN METODA DMAIC-FAULT TREE ANALYSIS Fidin Saptaaji; Erry Rimawan
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 3, (2017): OE November 2017
Publisher : Universitas Mercu Buana

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Abstract

Every industry is no exception, the battery industry has a quality standard with priority to reduce reject claims in order to get cost savings and increase consumer confidence. The purpose of this study was to determine the factors causing the high reject claim of bengkok market plate with six sigma (DMAIC) and Fault Tree Analysis (FTA) suppression. The result is a corrective step and standardization to minimize the occurrence of a reject plate group in the future. DMAIC stages include Define, through sampling data collection in Jan-Dec 2016, it is known that the reject claim from Plate Bending is 41 PPM. Step 2 Measure, process reject data and number of claim reject and set improvement targets. Step 3 Analyze, benchmarking cassette A and Cassette B types from the results of FTA analysis, Step 4 Improve, set and standardize changes in dimensions of Cassette Type B by changing the partition part edge L and edge R from C3mm to R4mm from the value of Cp = 1.58, Cpk = 0.63 becomes Cp 2.32 and Cpk 2.23. Step 5 Control, after getting the specified dimensions the value of 29.5 ppm drops to 4 ppm with a target standard of 18 ppm and a decrease in the cost saving of the company is 455.5 KUSD/Year.
ANALISA HUMAN ERROR PROBABILITY MENGGUNAKAN METODE HEART (HUMAN ERROR ASSESSMENT AND REDUCTION TECHNIQUE) PADA OPERATOR KONVEKSI CV. 913 PRODUCTION Prawira Ridzki Utama
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 1, (2018): OE Maret 2018
Publisher : Universitas Mercu Buana

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Abstract

CV. 913 Production is convection in the Bekasi, West Java. This convection is producing jacket for men. The process of production in this convection, almost entirely made manually. Based on problems that often occurs in production process it caused by factors human error. Hence the CV.913 Production must have a high level of reliability. To deal with the problems of human error, a method that can be used is method of HEART (Human Assessment of Human Error). HEART method is the one of reduction technique in counting the probability of human error. From the settlement problem in CV. 913 Production by using the HEART method. So can be concluded that production activities that have bigger probability value of human error there are the process of designing and cutting raw materials. On both the process obtained probability value is 0.0104. The solution can researcher suggestions are to reduce the value of the error by operator was to set standards an operation these clearly and make one pattern which are permanent not to constantly changing.
Analisis cacat painting komponen automotive dengan pendekatan DMAIC-FMEA Supriyati Supriyati; Hasbullah Hasbullah
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 1, (2020): OE Maret 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i1.009

Abstract

Increasing competition among competitors demands the automotive component painting industry to improve product quality, visual impairment dominates painting process product. High defects lead to quality degradation, set KPI targets have not been achieved, 1-year average defects are 5.4% from 4.2% targets. To improve the quality and to analyze product non-compliance, DMAIC and FMEA approaches are used. The use of Six Sigma can analyze defects in production. A number of improvements have been made to ensure that the objectives are met, from the analysis it was found that the highest percentage of defects in Line 1 was 6.86% and type of spot/dirty was 36.3%, DPMO value 7619 and sigma value 3.9. The analysis with FMEA based on the highest 8 RPN values is the priority of improvement, the main factor influencing spot /dirty from the machine. Regular maintenance and cleaning need to be emphasized, easily contaminated chemicals require special handling, alterations of hanger design by adding dishes should be done to prevent dirt from falling into product.
RANCANGAN KUALITAS PELAYANAN UNIT BPPT ENJINIRING DENGAN INTEGRASI SERVQUAL, IPA DAN KANO MODEL DALAM MODEL QFD Muktiyono Muktiyono
Operations Excellence: Journal of Applied Industrial Engineering Vol 7, No 1, (2015): OE Maret 2015
Publisher : Universitas Mercu Buana

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Abstract. BPPT as a Non-Government Organization (LPNK) that one work unitbelow it is the Technology Service Center/BPPT Enjiniring as a Public ServiceAgency (BLU) at the Agency for the Assessment and Application of Technology(BPPT) is a form of willingness to perform services or dissemination oftechnology institutional engineering capabilities in delivering goods and services.This study aims to determine the attributes of what services are needed Customersand performance attributes of service quality, to analyze the differences betweenthe perceptions and expectations of the customers on the quality of existingservices (the level of customer satisfaction), and determine the form of planningin improving the quality of service with HoQ (servqual) and HoQ Kano. Thisstudy uses four methods: Servqual, IPA, Kano Model and QFD. After calculationof the obtained data shows that the gap the average score obtained from the 35service attributes is -0.06. There are 5 main technical response that needs to bedone by BPPT Enjiniring management in an effort to improve the quality ofservice is: the work of partner received correctly, proper and lawful, Servicesstraightforward, easy to understand and easy to implement, Implementation of thework can be completed on time have been determined, the Environment mustorderly, organized, provided a comfortable waiting room, clean and tidy, and thedevelopment of consumer claims handling sectionKeywords: Servqual, IPA, Kano Model, QFD, House of Quality, BPPTEnjiniring
Analisis Dimensi Kualitas Pelayanan Televisi Berlangganan Rorio Gomgom Simarmata
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v11.1.2019.016

Abstract

Broadcasting technology in a telecommunication company (TV) on continues to evolve along with the development of information and communication technology (ICT). Today's technological developments have grown rapidly and become more complex. The companies that do not bring innovation and the differentiation of their products will be left out of competitors in the same field. Users are exposed to a variety of products on the market that they may choose. How a company can grow in the midst of market competition depends on its ability to satisfy its customers. This study aims to analyze the achievements of pay TV companies in Indonesia from the point of view of customers, which is from satisfaction with product quality and quality of service. Importance-Performance Analysis (IPA) is conducted to determine the status of indicators related to product and service quality to provide input to management in taking strategic steps. The results reveal that enhancement priorities are attractive design properties, following the latest trends, Resistance to intervention factors (weather), Variations in the channel given, The employee's progress in the repair visit, The employee’s speed in responding to request customer.
ANALISIS JALUR KRITIS UNTUK MENGATASI KETERLAMBATAN PROSES PEMASANGAN PRODUK INTERIOR FURNITURE DENGAN METODE PERT PADA SALAH SATU PROYEK PT PAP CABANG BANDUNG Nurendi Ibnu Hindar
Operations Excellence: Journal of Applied Industrial Engineering Vol 6, No 3, (2014): OE November 2014
Publisher : Universitas Mercu Buana

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Abstract

Abstract. This thesis aims to analyze the critical path in the process of installationof one project PT PAP branch Bandung. This study uses a network diagram(PERT) to identify the critical path on each element of the work. The number ofproducts in the studied projects totaling 13 units of product. The initial step in thisresearch by calculating the standard time of the measurement of working timeevery element of the process to 13 the number of products in the studied projects.Critical path analysis using QM program for Windows. Analysis of the criticalpath in the PERT method provides the possibility of project completion fastercompared to before analysis. Identify the cause of the problem of delays in thecompletion of the entire project using the RCA (Root Cause Analysis). There aretwo main problems based on the Pareto diagram are the problems andshortcomings rework delivery. The main factor of rework problem is theweakness of the monitoring system and communication supervisor and the limitednumber of senior artisan. Improvement efforts undertaken in this research is toincrease communication and monitoring system with regular reports and conductskills training for junior builders.Keywords: Project Management, Measurement of working time, PERT method,RCA
PERANCANGAN PERBAIKAN KUALITAS LAYANAN E-COMMERCE : STUDI PELANGGAN JAKARTA Rahmad Rezeki
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 3, (2018): OE November 2018
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v10.3.2018.007

Abstract

This study aims to measure the level of service quality and design of services quality improvement for e-commerce B to C (Business to Customer) and C to C (Customer to Customer) based on the perception of Jakarta customers. This research was conducted on Lazada and Blibli customers for B to C and Tokopedia and Bukalapak for C to C in Jakarta. The method used is eservqual method with 8 dimensions that is fulfillment, reliability, responsiveness, information, customer service, security, website design and empathy. Importance Performance Analysis (IPA) and Quality Function Deployment (QFD) methods for drafting proposals for improving service quality. The results of this study found that there is a gap in each dimension that is fulfillment: -0.55, reliability: -0.54, responsiveness: -0.76, information: -0.58, customer service: -0.75 , security: -0.60, website design: 0.47 and empathy: -0.68. The IPA results show that there are 24 quality attributes that must be corrected immediately with a proposed improvement plan that is the management of website content, procedures for updating and installing website content, information on the website integrated with order handling processes, customer service management, customer complaint service procedures, standards customer communication, integrated order handling management, optimization and efficiency of order handling processes, return procedures, customer data management, security of transaction processing and customer service media development. .
OPTIMASI KEMAMPUAN PRODUKSI ALAT BERAT DALAM RANGKA PRODUKTIFITAS DAN KEBERLANJUTAN BISNIS PERTAMBANGAN BATUBARA: STUDI KASUS AREA PERTAMBANGAN KALIMANTAN TIMUR Alloysius Vendhi Prasmoro; Sawarni Hasibuan
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 1, (2018): OE Maret 2018
Publisher : Universitas Mercu Buana

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Abstract

Coal mining business is now faced with various challenges such as export restrictions policy, an increase in value added products, and the decline in market prices of products. To be able to compete, mining companies are expected to increase productivity and efficiency and make continuous improvements in the production process. In the mining process, the availability of equipment and dump truck unloading tool will determine the sustainability of production that have an impact on productivity and efficiency. The purpose of this study was to optimize the production of coal mining in the context of the efficient use of equipment using the match factor, queues, and linear programming. The research location is in the area of the mining concession contractor PT KTD is in the village of Embalut, District Tenggarong Seberang, Kertanegara Kutai Regency, East Kalimantan in October-November 2015. Unloading equipment used backhoe excavator is 5 units and 32 units of dump trucks. The simulation results match factor generated by the method optimal dump truck needs 26 units, while the queuing method and linear programming as much as 25 units of dump truck. The results of production optimization with linear programming method produced mining productivity of 1,208 BCM of overburden per hour with the optimum cost of $ 0909/BCM.
Perancangan model integrasi manajemen operasi pelayanan tanker menggunakan metode soft system methodology Fuad Fatahillah; Saryanto Saryanto; Sawarni Hasibuan
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 3, (2019): OE November 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v11.3.2019.036

Abstract

These study aims are to design a management model of integrated tanker shipping operations to create the best coordination of the parties involved in tanker shipping operations. The implementation of this model is expected to improve efficiency, effectiveness, and optimization of tanker shipping operations management in decision making appropriate and timely. The method used is the Soft System Methodology (SSM). Data was collected through Focus Group Discussion (FGD), In-Depth Interview (IDI) from experts. Human Activity System (HAS) mapping is done with analysis techniques using CATWOE analysis (Customer, Actor, Transformation, World view, Owner, Environment constraint), the model is designed through the SSM Learning Model which aims to design a Conceptual Model (CM). The management concept model of integrated tanker shipping operations has the implication of minimizing and eliminating cost losses due to claims so that it can reduce the cost of transporting fuel oil significantly so as to provide added value to the Government in carrying out the obligation to supply fuel at affordable economic prices throughout the Indonesian Unitary Territory.

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