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All Journal SEIKO : Journal of Management & Business Jurnal Mantik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MASSA: Jurnal Pengabdian Nasional FOCUS: Journal of Social Studies Wijaya Putra Law Review Jurnal Ilmiah Ilmu Terapan Universitas Jambi Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Eduvest - Journal of Universal Studies International Journal of Management Research and Economics GEMAH RIPAH: Jurnal Bisnis Neraca Manajemen, Akuntansi, dan Ekonomi Jurnal Media Akademik (JMA) Jurnal Penelitian Pendidikan Indonesia JURNAL RUMPUN MANAJEMEN DAN EKONOMI Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Jurnal Siber Multi Disiplin PESHUM Management Dynamics: International Journal of Management and Digital Sciences Global Economics: International Journal of Economic, Social and Development Sciences TOMAN: Jurnal Topik Manajemen
Barata, Fausta Ari
Universitas 17 Agustus 1945 Surabaya, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Other

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TRUST FORMATION IN INTER-ORGANIZATIONAL LOGISTICS RELATIONSHIPS: A QUALITATIVE CASE STUDY OF FAB ENTERPRISES IN INDONESIA Ratnasari, Erlina Dwi; Barata, Fausta Ari; Pristiana, Ulfi
Jurnal Ilmiah Ilmu Terapan Universitas Jambi Vol. 10 No. 4 (2026): Volume 10, Nomor 4, August 2026
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jiituj.v10i4.58338

Abstract

This study aims to explain why trust is necessary in inter-organizational logistics relationships and to identify the factors that support and inhibit its formation in the Indonesian context. A qualitative case study was conducted at FAB Enterprises. Data were obtained through semi-structured interviews with one logistics manager, one business partner, and two operational staff members, complemented by observations of interaction patterns. Informants were purposively selected for their direct involvement in inter-organizational relationships, partnership decisions, and coordination processes. Data were analyzed using thematic analysis through familiarisation, coding, theme development, review, definition, and interpretation. Trust emerged as a multidimensional construct combining cognitive elements—competence, reliability, consistency, and predictability—with affective elements such as mutual respect, interpersonal comfort, and relational closeness. Trust developed through repeated interactions, transparent communication, consistent performance, responsiveness, and accumulated experience. Reputation, recommendations, clear agreements, and shared goals accelerated early trust, whereas inconsistent performance, poor communication, lack of transparency, delays, broken commitments, and unmet expectations weakened trust. The Indonesian context further showed that informal relationships, harmony, and mutual respect complement formal contractual mechanisms. The findings indicate that trust operates simultaneously as a relational outcome, a governance mechanism, and a strategic intangible resource. Logistics managers should therefore combine formal safeguards with continuous relational practices, especially transparent communication, reliable performance, and relationship-building. The study contributes a context-sensitive explanation of how trust is formed and sustained in emerging-market inter-organizational logistics relationships.
Co-Authors AA Sudharmawan, AA Amiartuti Kusmaningtyas Asih Endah Noeryani Aura Annisa Saraswati Dimas Rizky Kusmayadi Edhie Budi Setiawan, Eduard Alfian Syamsya Sijabat, Dian Artanti Arubusman, Ekwan Setyo Utomo Elsa Agnestania Endah Budirti Fachrial, Peppy Farras Barzani Firdausi Ferdiansyah, Anton Harry Velasko, Ignasius Heliaantoro Heliaantoro Heliaantoro, , Imam Sonny, Imam Kristiawati, Indriana Mochamad Bagus Setiyawan Muhammad Rio Sihabuddin Muhammad Yasin Nachrawi, Gunawan Nashrullah Nashrullah Nelly Aqlydia Nira Galuh Paramitha Nuris Sahripah Octora, Theresye Yoanyta Rakhmad Sugih Hartono Ratnasari, Erlina Dwi Riyadi Nugroho Samudra, Ahmad Teguh Slamet Riyadi Slamet Riyadi Sunu Dias Widhi Kurniadi Tarissa Fatika Lauma Taufiq Agus Supriyanto Theresye Yoanita Octora Ulfi Pristiana Ulfi Pristiana Virdiana Diva Zurinda Yana Tatiana Yuwono Yuwono