Garuda - Garba Rujukan Digital

Communication Challenges for Foreign Workers within Multicultural Hospitality Working Environment: Case Front Office of Hotel X in Japan Basalamah, Anwar; Ardani, Edvi Gracia; Fransisca, Angeline
International Journal of Social Science and Business Vol 5, No 1 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.32295

As tourism grows fast and tourism destinations develops well all around the world, the human capital in the sectors are the most important component of its business which deliver services. The grow affects all aspects of business including hospitality industry. A multicultural working environment in hospitality industry has been practiced since decades due to its international character of business. The condition brought communication challenges to the internal operations more particularly in the front-line departments. This study aims to find out the challenges for foreign workers in the process of communication and how they overcome any communication problems that may occurred in their day-to-day operations in a multicultural hospitality working environment. Different cultures may press the communication problems while the business is about serving people and ensure that all the guest needs are provided well in timely manner. The research is conducted in a three-star-rated hotel in Japan with a multicultural environment and may give insights to the hoteliers who aspire to embrace their future career abroad. The findings are quite interesting since culture is taking the most important part to overcome and handle the situation as it aims to maintain a good working environment.

Student Perspective on Practical Learning Method in Pandemic of COVID-19 Harianto, Anton; Situmorang, Ringkar; Alexandra, Yoanita; Ardani, Edvi Gracia
Conference Series Vol. 3 No. 2 (2021): International Conference on Global Innovation and Trends in Economy 2021
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/conferenceseries.v3i2.611

The Covid-19 pandemic has a wide and deep impact that has changed patterns of life and behavior both in the business sector and in daily human activities. One of the changing patterns of activity is in the education industry, many educational institutions across the world have closed due to this pandemic, and it could jeopardize the academic calendar. Most educational institutes have shifted to online learning platforms to keep academic activities going. However, the question about the preparedness, designing, and effectiveness of e-learning is still not clearly understood, particularly in Indonesia where the technical constraints like suitability of devices and bandwidth availability pose a serious challenge. This issue is even more challenging in the hospitality vocational education. This paper aims to dig deeper the online learning patterns in the perspective of the students in vocational education as the impact of the pandemic. This study uses a qualitative method by conducting in-depth interviews of 15 participants with the expected result to provide information that can help various parties, such as vocational institutions, teachers, and the hotel industry.

STREET FOOD VENDORS’ HYGIENE AND SANITATION PRACTICE IN JAKARTA STREET FOOD COURTS (PUJASERA) Anton Harianto; Edvi Gracia Ardani
Ultima Management : Jurnal Ilmu Manajemen Vol 13 No 1 (2021): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v13i1.2058

Abstract- The existence of food street vendors in Jakarta Indonesia has been regulated by a Governor regulation for its improved management and arrangement in 2015. The food street vendors were unregulated and uncontrollable that disturb other street users, become organized with infrastructure support and empowerment plan from the government. The support structure from the local government is to construct food street courts to give basic facilities required for such business. The evolution from unregulated street vendors to a more organized locus for street vendors was supposed to be supported by empowerment. The study aims to investigate how food street vendors feels in facing the changes of business situation in general. For this purpose, a qualitative method with descriptive approach using observations and in-depth interview with the food street vendors. The findings of the research show that the food street vendors feel more confident in selling their food product whereas they have not implemented hygiene and sanitation as it is supposed to be. Thus, it is recommended to enhance the empowerment plan by looking at closely on the communication media to develop the capacity of the food street vendors. Keywords: Food Hygiene; Micro Business; Street Food; Street Vendor Sanitation

Communication Challenges for Foreign Workers within Multicultural Hospitality Working Environment: Case Front Office of Hotel X in Japan Anwar Basalamah; Edvi Gracia Ardani; Angeline Fransisca
International Journal of Social Science and Business Vol. 5 No. 1 (2021): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.32295

As tourism grows fast and tourism destinations develops well all around the world, the human capital in the sectors are the most important component of its business which deliver services. The grow affects all aspects of business including hospitality industry. A multicultural working environment in hospitality industry has been practiced since decades due to its international character of business. The condition brought communication challenges to the internal operations more particularly in the front-line departments. This study aims to find out the challenges for foreign workers in the process of communication and how they overcome any communication problems that may occurred in their day-to-day operations in a multicultural hospitality working environment. Different cultures may press the communication problems while the business is about serving people and ensure that all the guest needs are provided well in timely manner. The research is conducted in a three-star-rated hotel in Japan with a multicultural environment and may give insights to the hoteliers who aspire to embrace their future career abroad. The findings are quite interesting since culture is taking the most important part to overcome and handle the situation as it aims to maintain a good working environment.

Komunikasi Pemasaran Hotel seiring bertumbuhnya Homestay Daring: Kasus Hotel Berbintang di Jawa Edvi Gracia Ardani; Anwar Basalamah
Bisnis Event Vol. 1 No. 2 (2020): Jurnal Bisnis Event
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

In the information age of the 21st century today, various peer-to-peer platforms have emerged, collectively known as platform-based economies, which are now used by many groups around the world, especially for the accommodation industry in the form of homestay-based in network or online. For the public, this platform provides easy accommodation for trips to areas of interest to explore, especially for rural tourism. As a provider of accommodation services, of course the competition with commercial hotels is very strong. The phenomenon that exists in various countries in the world shows, this platform is a threat to hotel managers who certainly provide rooms at prices higher than online-based homestays. The impact is certainly not only on the sales strategy, but also on the communication strategy. The platform threat becomes disruptive where this threat can change the management pattern of the accommodation business due to different rules and can make hotel managers think hard to change their hotel communication strategy or not at all. The availability of a free platform in the hotel chain provides hope for hotel managers to explore possibilities and anticipate perceived disruption.

Features that Guarantee High-Quality Authorship for Social E-Commerce Anwar Basalamah; Edvi Gracia Ardani; Widya Novitasari
Jurnal Penelitian dan Pengembangan Sains dan Humaniora Vol. 8 No. 2 (2024): Juli
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jppsh.v8i2.82737

Demand for flower arrangements from various market segments in Indonesia is growing along with increasing consumer interest in using social media-based online sales platforms. Creative money bouquet product ideas are one of the newest trends in the flower arrangement business. The risk of lower product quality often arises after the delivery process, where the product received does not match the image published on the platform. Customer dissatisfaction often occurs in similar transactions due to the role of product packaging in increasing the quality of the money bouquet product. The aim of this research is to find out how appropriate product packaging can increase the selling power of a product on the market. This research uses a qualitative with a narrative approach as the research methodology. The sampling method used in this research was purposive sampling. The research object is @Moneyrist.id and The subjects in this research are IE-social customers.commerce. Observation and unstructured interviews were used to collect data, with the findings showing that product packaging is designed according to customer needs and must consider safety factors. This is a guarantee that the product will reach the customer's hands in good condition. The implications of this research focus on increasing customer trust through features that ensure the quality of money arrangements on social e-commerce platforms, with a case study on Moneyrist.id.

EMPOWERMENT OF MSME EMPLOYEES: QUALITY OF WORK LIFE, ORGANIZATIONAL SUPPORT AND JOB SATISFACTION Annisa, Nenden Nur; Ardani, Edvi Gracia; Fitri, Salsabila Al; Ramadhani, Nabila
Jurnal Manajemen Dayasaing Vol. 27 No. 1 (2025): Jurnal Manajemen Dayasaing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Usaha Mikro, Kecil dan Menengah (UMKM) merupakan sektor usaha yang terus setiap tahun semakin bertambah dan mampu bertahan dalam bersaing dengan sector industri usaha lainnya. Kinerja karyawan merupakan aset penting bagi Usaha Mikro, Kecil, dan Menengah (UMKM) dalam mencapai kesuksesan bisnis. Kualitas hidup karyawan yang baik, dukungan organisasi yang efektif, dan kepuasan kerja yang tinggi merupakan faktor kunci dalam meningkatkan kinerja karyawan. Oleh karena itu, pemahaman tentang faktor-faktor yang mempengaruhi kinerja karyawan UMKM sangat penting. Penelitian ini bertujuan untuk mengkaji Empowerment of MSME Employees: Quality of Work Life, Organizational Support and Job Satisfaction. Tahapan-tahapan metode yang dilakukan dalam penelitian ini yaitu identifikasi masalah, mendefinisikan masalah, mengembangkan hipotesis, menentukan pengukuran variabel, pengumpulan data, menganalisis data menggunakan perangkat lunak SmartPLS menguji outer model dan inner model, dan menginterpretasi data. Hasil penelitian menunjukkan quality of work life berpengaruh positif terhadap kinerja karyawan, dukungan organisasional berpengaruh positif terhadap kinerja karyawan, quality of work life berpengaruh positif terhadap kepuasan kerja, dukungan organisasional berpengaruh positif terhadap kepuasan kerja, quality of work life berpengaruh positif terhadap kinerja karyawan dengan dimediasi kepuasan kerja, dan dukungan organisasional berpengaruh positif terhadap kinerja karyawan dengan dimediasi kepuasan kerja.

DUKUNGAN ORGANISASI DAN KEPUASAN KERJA DALAM MEMPENGARUHI KINERJA KARYAWAN UMKM Nenden Nur Annisa; Edvi Gracia Ardani; Salsabila Al Fitri; Nabila Ramadhani
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 2 No. 4 (2025): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jmie.v2i4.2364

Penelitian ini bertujuan untuk menganalisis pengaruh dukungan organisasi dan kepuasan kerja terhadap kinerja karyawan pada Usaha Mikro, Kecil, dan Menengah (UMKM). Fokus utama penelitian ini adalah untuk memahami seberapa besar kontribusi masing-masing variabel terhadap peningkatan kinerja karyawan dalam lingkungan kerja UMKM yang dinamis dan kompetitif. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain survei, di mana data dikumpulkan melalui penyebaran kuesioner kepada 100 responden yang merupakan karyawan UMKM yang memenuhi kriteria tertentu. Teknik analisis yang digunakan adalah regresi linier berganda untuk menguji hubungan antara variabel bebas (dukungan organisasi dan kepuasan kerja) terhadap variabel terikat (kinerja karyawan). Hasil penelitian menunjukkan bahwa baik dukungan organisasi maupun kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan UMKM. Koefisien regresi menunjukkan bahwa dukungan organisasi memiliki pengaruh yang lebih dominan dibandingkan kepuasan kerja. Instrumen penelitian telah diuji validitas dan reliabilitasnya, dengan nilai Cronbach’s Alpha pada seluruh variabel di atas 0,7, yang menandakan bahwa alat ukur yang digunakan konsisten dan dapat dipercaya. Simpulan dari penelitian ini menunjukkan bahwa untuk meningkatkan kinerja karyawan secara optimal, pelaku UMKM perlu memberikan dukungan organisasi secara nyata serta menciptakan kondisi kerja yang dapat meningkatkan kepuasan kerja karyawan, baik melalui penghargaan, perhatian terhadap kebutuhan karyawan, maupun penciptaan lingkungan kerja yang positif. Kata Kunci: Dukungan Organisasi, Kepuasan Kerja, Kinerja Karyawan, UMKM

Akselerasi Pertumbuhan UMKM: Desain dan Model Implementasi Program Mentoring Berbasis Kebutuhan di Komunitas Wirausaha Ardani, Edvi Gracia; Wahyudi, Didik; Annisa, Nenden Nur; Rusdi, Nurhidaya; Afiati, Lely; Anwar, Muhamad Syaeful; Verawati, Liesta; Munandar, Hanozanor Fadli
Surya Abdimas Vol. 9 No. 3 (2025)
Publisher : Universitas Muhammadiyah Purworejo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37729/abdimas.v9i3.2166

Usaha Mikro, Kecil, dan Menengah (UMKM) merupakan pilar fundamental perekonomian Indonesia, namun pertumbuhannya kerap terhambat oleh keterbatasan kapasitas manajerial dan inovasi. Komunitas bisnis seperti Tangan Di Atas (TDA) berupaya menjawab tantangan ini melalui program mentoring, tetapi menghadapi kendala seperti keterbatasan mentor ahli dan keberagaman level bisnis anggota. Kegiatan pengabdian kepada masyarakat ini bertujuan merancang dan mengimplementasikan sebuah model mentoring yang efektif melalui kolaborasi strategis antara akademisi dari perguruan tinggi dengan komunitas praktisi wirausaha. Hasil dari pengabdian kepada masyarakat ini adalah ditemukannya model Mentoring Akademik bagi Wirausaha. Model ini mengintegrasikan kerangka teoretis akademis dengan kebutuhan praktis wirausaha, menggunakan pendekatan berjenjang yang disesuaikan dengan level bisnis peserta, serta melibatkan akademisi sebagai mentor ahli untuk mengatasi kelangkaan sumber daya internal komunitas. Model Sekeleton Mentoring ini memberikan kerangka acuan praktis bagi perguruan tinggi lain untuk terlibat dalam pemberdayaan UMKM secara efektif, menjembatani kesenjangan antara teori dan praktik di lapangan.

PENGEMBANGAN SUMBER DAYA MANUSIA DALAM KARAKTERISTIK KEWIRAUSAHAAN DAN KINERJA PELAKU UMKM DI ERA DIGITAL Nenden Nur Annisa; Edvi Gracia Ardani
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 3 No. 1 (2025): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jmie.v3i1.3119

Era digital telah mengubah lanskap persaingan secara drastis, menuntut UMKM untuk beradaptasi dengan cepat. Digitalisasi bukan lagi keunggulan, melainkan prasyarat kelangsungan hidup. UMKM adalah pilar utama perekonomian nasional, terbukti Tangguh dalam menyerap tenaga kerja dan mendistribusikan pendapatan. Perkembangan teknologi menciptakan kesenjangan kompetensi yang lebar antara kebutuhan pasar dengan kemampuan aktual SDM UMKM. Oleh karena itu, investasi pada Pengembangan Sumber Daya Manusia (Pelatihan dan Kompetensi) menjadi imperatif strategis, bukan hanya untuk meningkatkan keterampilan teknis, tetapi juga untuk menanamkan pola pikir wirausaha. Tujuan penelitian ini untuk mengetahui pengaruh pengembangan sumber daya manusia terhadap kinerja pelaku umkm di era digital. Pengaruh pengembangan sumber daya manusia terhadap karakteristik kewirausahaan pelaku umkm. Pengaruh karakteristik kewirausahaan terhadap kinerja pelaku umkm di era digital. Peran Mediasi Karakteristik Kewirausahaan terhadap Pengembangan Sumber Daya Manusia dan Kinerja Pelaku UMKM di Era Digital. Penelitian ini menggunakan jenis penelitian kuantitatif dengan pendekatan eksplanatif (explanatory research). Untuk menentukan ukuran sampel, dapat digunakan pendekatan rule of thumb dengan mempertimbangkan jumlah indikator dalam model Partial Least Squares (PLS-SEM). Hasil Penelitian Pengembangan SDM memiliki pengaruh positif dan signifikan terhadap Kinerja Pelaku UMKM. Pengembangan SDM memiliki pengaruh kuat terhadap Karakteristik Kewirausahaan. Karakteristik Kewirausahaan adalah prediktor yang sangat kuat terhadap Kinerja UMKM. Pengembangan SDM tidak hanya meningkatkan kinerja secara langsung, tetapi lebih efektif dalam meningkatkan kinerja ketika melalui penguatan Karakteristik Kewirausahaan (nilai koefisien tidak langsung 0.388 lebih besar dari koefisien langsung 0.187

Title

Found 14 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 14 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 14 Documents
Search