Article Per Year (5 Year)
p-Index From 2021 - 2026
0.751
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Administrasita' Jurnal Identitas Perkembangan Kajian Sosial PENA BANGSA: BISNIS DAN TATA KELOLA PUBLIK ADPTIF
Putri Dzakilla Handayani
Universitas Negeri Makassar
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Public Service Innovation through SIMRS at Daya Regional Public Hospital, Makassar Anisa Fitri; Sulmiah; Putri Dzakilla Handayani; Nina Agustina; Widyawati
Perkembangan Kajian Sosial Vol. 3 No. 1 (2026): April 2026
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v3i1.584

Abstract

This study aims to analyze public service innovation through the Hospital Management Information System (HMIS) at Daya Regional Public Hospital, Makassar. The research focuses on examining how information technology-based innovation is implemented in hospital services and identifying the benefits and challenges of HMIS implementation in supporting healthcare services. This study employed a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving hospital management staff, healthcare workers, and service users at Daya Regional Public Hospital, Makassar. Data analysis was conducted using the interactive analysis model of Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing. The study used Everett Rogers’ Diffusion of Innovation theory as the analytical framework, focusing on five dimensions: relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that the implementation of HMIS has contributed to improving administrative efficiency, accelerating patient data management, strengthening coordination among hospital units, and creating more organized and integrated healthcare services. The use of digital registration systems, electronic medical records, and integrated service management has improved the effectiveness of public healthcare services. However, the study also found several challenges, including unstable internet networks, limited technological infrastructure, and uneven integration across several service units. The study concludes that the success of information technology-based public service innovation is influenced not only by technological factors but also by organizational readiness, human resources, and infrastructure support in sustaining digital healthcare services.
Kualitas Layanan Transportasi Umum: Studi Kasus pada Pelayanan Bus Trans Mamminasata Kota Makassar Putri Dzakilla Handayani; Anisa Fitri; Nina Agustina; Nurul Ayuni; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.557

Abstract

The development of Makassar City as an economic activity center in Eastern Indonesia demands the availability of efficient, safe, and comfortable public transportation for the community. Through the Buy The Service (BTS) policy, the government introduced the Trans Mamminasata Bus as an effort to improve sustainable urban mobility. However, over time, the usage rate of this service has experienced a significant decline, indicating a persistent gap between public expectations and the actual service delivered. This study aims to analyze the service quality of the Trans Mamminasata Bus based on the five dimensions of Servqual: tangibles, reliability, responsiveness, assurance, and empathy. The approach used is descriptive qualitative, with data analysis conducted through the stages of reduction, presentation, and conclusion drawing using the Miles and Huberman model. The results show that the Trans Mamminasata Bus has contributed to improving the quality of public transportation in Makassar through adequate facilities and the implementation of a digital service system. However, issues remain regarding punctuality, inadequate bus stop conditions, and limited service information. Overall, the service quality is considered good but requires improvement in facility maintenance and public outreach. These findings are expected to provide input for local governments and operators in strengthening a public transportation system that prioritizes community satisfaction and ensures service sustainability in the future.
Transformasi Tata Kelola Publik melalui Governansi Digital pada Layanan Administrasi Kependudukan di Kabupaten Gowa Anisa Fitri fitri; Widyawati; Nina Agustina; Putri Dzakilla Handayani; Nurkumalasari Syam
Jurnal Ilmiah Administrasita' Vol. 17 No. 1 (2026): EDISI JUNI 2026
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v17i1.1135

Abstract

This study aims to analyze the transformation of public governance through the implementation of digital governance in population administration services at the Department of Population and Civil Registration of Gowa Regency. The development of information and communication technology has encouraged local governments to provide digital-based public services that are more effective, transparent, and accessible. However, the implementation of digital governance in regions that are still undergoing digital transition faces various challenges, particularly related to community digital literacy and service accessibility. This study employed a qualitative approach with a descriptive research design. Data were collected through observation, interviews, and documentation at the Department of Population and Civil Registration of Gowa Regency. The analysis referred to the Digital Government Transformation theory proposed by Janowski (2015), which consists of the dimensions of digitization, transformation, engagement, and contextualization. The findings indicate that the implementation of digital governance has transformed population administration services from a manual system into digital-based services through the use of WhatsApp, Google Forms and Spreadsheets, and eventually an integrated website-based service system. The implementation has improved service efficiency, accelerated administrative processes, reduced service queues, and expanded public access to services, particularly for communities in rural and remote areas. In addition, digital governance has encouraged changes in bureaucratic work patterns to become more systematic, transparent, and data-driven. Nevertheless, this study found that the implementation of digital governance still faces challenges related to community digital literacy, service system optimization, internet accessibility, and the adaptability of services to local community capacities. This study concludes that the success of digital governance is determined not only by technological readiness but also by the government’s ability to adapt public services to the social, geographical, and contextual needs of local communities.
Persepsi Masyarakat terhadap Kualitas Pelayanan Publik di Kota Makassar Putri Dzakilla Handayani; Sulmiah; Nina Agustina; anisa fitri
Jurnal Identitas Vol 6 No 1 (2026): Jurnal Identitas
Publisher : Program Studi Administrasi Publik Fakultas Sosial dan Humaniora Universitas Muhammadiyah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52496/identitas.v6i1.913

Abstract

Pelayanan publik merupakan cermin paling nyata dari kualitas tata kelola pemerintahan daerah sekaligus barometer kepercayaan warga terhadap aparatur negara. Penelitian ini bertujuan menggali secara mendalam bagaimana masyarakat Kota Makassar memaknai, merasakan, dan mengevaluasi kualitas pelayanan publik yang mereka terima, dengan fokus pada tiga sektor kritis: administrasi kependudukan, layanan kesehatan dasar di Puskesmas, dan layanan perizinan usaha. Menggunakan pendekatan kualitatif dengan desain fenomenologis, data dikumpulkan melalui wawancara mendalam (in-depth interview) terhadap 32 informan yang dipilih secara purposif, observasi partisipatif di enam titik layanan, serta kajian dokumen resmi pemerintah kota. Analisis data dilakukan menggunakan model interaktif Miles, Huberman, dan Saldaña. Temuan penelitian mengungkap empat tema sentral yang terjalin secara kompleks: (1) ambivalensi pengalaman layanan yang diwarnai oleh harapan tinggi namun realitas yang kerap mengecewakan; (2) budaya birokratis yang masih didominasi logika prosedural ketimbang orientasi pada kebutuhan warga; (3) ketimpangan kualitas layanan yang signifikan antara wilayah pusat dan pinggiran kota; serta (4) potensi transformasi digital yang belum sepenuhnya terealisasi akibat kesenjangan literasi dan infrastruktur. Penelitian ini menyimpulkan bahwa reformasi pelayanan publik di Kota Makassar memerlukan transformasi kultural yang lebih mendasar yaitu melampaui sekadar pembenahan prosedural atau digitalisasi superfisial menuju budaya pelayanan yang menempatkan martabat dan kebutuhan warga sebagai titik sentral penyelenggaraan pemerintahan.
Co-Authors Anisa Fitri Anisa Fitri Anisa Fitri fitri Dewi Sulfa Saguni Nina Agustina Nina Agustina, Nina Nurkumalasari Syam Nurul Ayuni Sulmiah Sulmiah Widyawati Widyawati Widyawati