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All Journal Jurnal Pengabdian Kepada Masyarakat Patikala Celebes Journal Of Elementary Education Paramacitra : Jurnal Pengabdian Masyarakat Ruang Komunitas : Jurnal Pengabdian Masyarakat Perkembangan Kajian Sosial Business Research and Administration Innovation (BRAIN)
Sulmiah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Pelatihan Excellent Service Sebagai Upaya Meningkatkan Kualitas Pelayanan Di Kelurahan Lakkang Kota Makassar Sulmiah; Sakawati, Herlina; Adia Purna, Zarni; Nur Yamin, Muhammad; Aina, Asri Nur
Paramacitra Jurnal Pengabdian Masyarakat Vol. 1 No. 02 (2024): Vol. 1 No. 2 (2024): Volume 01 Nomor 02 (Mei 2024)
Publisher : PT Ininnawa Paramacitra Edu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62330/pjpm.v1i02.73

Abstract

Fungsi pemerintahan adalah melayani dan melindungi masyarakat. Di tingkat kelurahan, perangkat kelurahan memiliki peran strategis dalam mewujudkan layanan ini. Salah satu cara untuk melakukannya adalah melalui pemberian pelayanan prima atau excellent service . Sayangnya, di banyak wilayah di Indonesia, pelayanan publik masih kurang memperhatikan kepentingan masyarakat, tidak efisien, dan terbatas sarana serta prasarana. Excellent service adalah sikap peduli terhadap pelanggan dengan memberikan pelayanan terbaik, memfasilitasi pemenuhan kebutuhan dengan cara yang mudah dan sesuai harapan pelanggan. Mitra dalam program pengabdian masyarakat ini adalah perangkat kelurahan di Kantor Kelurahan Lakkang, Kecamatan Tallo, Kota Makassar. Fungsi kelurahan mirip dengan desa dan harus menjadi pionir dalam memenuhi kebutuhan masyarakat. Oleh karena itu, pemerintah kelurahan perlu menciptakan sistem pelayanan yang memperhatikan kebutuhan masyarakat, meningkatkan kepercayaan masyarakat, serta menyelaraskan kemampuan, sikap, penampilan, tindakan, dan tanggung jawab dalam memberikan pelayanan
DIGITALISASI DESA JIPANG KEC. BONTONOMPO GOWA Sakawati, Herlina; Ristiana, Evi; Sopia Rukmana, Novayanti; Sulmiah; Nur Aina, Asri; Pratiwi Johansyah, Oky Nur
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 2 No. 2 (2022): ABDIMAS PATIKALA
Publisher : Education and Talent Development Center of Indonesia (ETDC Indonesia)

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Abstract

Tujuan dari kegiatan Pengabdian ini adalah untuk mendukung pemberian Pendidikan Informasi dan informasi publik desa yang efektif, efisien dan transparan melalui digitalisasi di desa. Kegiatan yang akan dilakukan bertujuan untuk mencapai hal tersebut perlu dilakukan dengan mengadakan pelatihan dan lokakarya pendampingan yang relevan menggunakan teknologi yang dapat mendukung pelaksanaan pengabdian pelayanan publik Kecamatan Bontonompo, Kabupaten Gowa. Dengan kegiatan ini, harapan untuk meningkatkan kesejahteraan desa dan masyarakat melalui penerapan “One Belt, One Road” pelayanan publik yang efektif. Kegiatan pengabdian masyarakat ini dilaksanakan dengan metode sosialisasi, pelatihan dan pendampingan. Hasil pelaksanaan dari kegiatan ini yaitu tim pengabdian akan mendampingi masyarakat untuk mengembangkan dan membuat sebuah website sebagai bentuk digitalisasi desa yang kedepannya dapat meningkatkan minat kunjungan wisatawan dan sebagai wadah untuk mencapai transparansi informasi publik
The Impact of Distance Learning Policies on Student Achievement in Elementary Schools during the COVID-19 Pandemic Sulmiah
Celebes Journal of Elementary Education Vol 1 No 2 (2023): Celebes Journal of Elementary Education : Desember (2023)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/cjee.v1i2.3838

Abstract

The COVID-19 pandemic has forced a rapid transition from face-to-face learning to Distance Learning (DL), posing significant challenges in elementary education, which plays a crucial role in the academic and social development of students. This study aims to examine the impact of DL on student learning achievements, focusing on factors that affect its effectiveness. The methodology used is a Systematic Literature Review (SLR), gathering data from 28 nationally and internationally accredited journals. The findings show that student learning achievements have variably decreased, influenced by technology accessibility, digital readiness of educators and students, and environmental support. Consequently, this study recommends the importance of enhancing digital infrastructure, continuous training for teachers, and inclusive strategies that support all students without deepening educational disparities. These findings are expected to assist policymakers and educational practitioners in designing more effective interventions to support DL in the future.
Membangun Ekosistem Kewirausahaan Remaja: Sinergi Kebijakan Publik dan Inisiatif Pendidikan Kewirausahaan di Tingkat SMA/SMK Novayanti Sopia Rukmana; Herman; Muhammad Nur Yamin; Febrianto Syam; Sulmiah
RUANG KOMUNITAS: Jurnal Pengabdian Masyarakat Vol 2 No 2 (2024): Ruang Komunitas: Jurnal Pengabdian Masyarakat
Publisher : Program Studi Ilmu Politik bekerjasama Program Studi Hubungan Internasional, Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/rkjpm.v2i2.51459

Abstract

Penelitian ini mengkaji pengembangan ekosistem kewirausahaan remaja di SMA 1 Majene melalui program pengabdian masyarakat yang dilaksanakan pada 11 Mei 2024. Dengan pendekatan kualitatif dan desain studi kasus, penelitian ini bertujuan untuk menganalisis kondisi eksisting ekosistem kewirausahaan remaja dan mengoptimalkan sinergi antara kebijakan publik dan inisiatif pendidikan. Hasil penelitian menunjukkan adanya kesenjangan signifikan antara minat siswa terhadap kewirausahaan (65%) dan kesiapan mereka untuk memulai usaha (20%). Faktor-faktor seperti kurikulum yang terlalu teoretis, keterbatasan pengalaman praktis guru, dan infrastruktur pendukung yang belum memadai berkontribusi pada kesenjangan ini. Untuk mengoptimalkan pengembangan ekosistem kewirausahaan, diperlukan pendekatan holistik yang mencakup pengembangan kurikulum terpadu, peningkatan kapasitas guru, penguatan infrastruktur, dan implementasi model kemitraan penta helix. Dengan strategi yang tepat, SMA 1 Majene berpotensi meningkatkan persentase siswa dengan proyek bisnis aktif dari 15% menjadi 40% dalam tiga tahun, serta menciptakan 100 lapangan kerja baru di Kabupaten Majene dalam lima tahun mendatang.
DIGITALISASI DESA JIPANG KEC. BONTONOMPO GOWA Sakawati, Herlina; Ristiana, Evi; Sopia Rukmana, Novayanti; Sulmiah; Nur Aina, Asri; Pratiwi Johansyah, Oky Nur
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 2 No. 2 (2022): Jurnal PkM PATIKALA
Publisher : Education and Talent Development Center of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan Pengabdian ini adalah untuk mendukung pemberian Pendidikan Informasi dan informasi publik desa yang efektif, efisien dan transparan melalui digitalisasi di desa. Kegiatan yang akan dilakukan bertujuan untuk mencapai hal tersebut perlu dilakukan dengan mengadakan pelatihan dan lokakarya pendampingan yang relevan menggunakan teknologi yang dapat mendukung pelaksanaan pengabdian pelayanan publik Kecamatan Bontonompo, Kabupaten Gowa. Dengan kegiatan ini, harapan untuk meningkatkan kesejahteraan desa dan masyarakat melalui penerapan “One Belt, One Road” pelayanan publik yang efektif. Kegiatan pengabdian masyarakat ini dilaksanakan dengan metode sosialisasi, pelatihan dan pendampingan. Hasil pelaksanaan dari kegiatan ini yaitu tim pengabdian akan mendampingi masyarakat untuk mengembangkan dan membuat sebuah website sebagai bentuk digitalisasi desa yang kedepannya dapat meningkatkan minat kunjungan wisatawan dan sebagai wadah untuk mencapai transparansi informasi publik
Effectiveness of the Online Storytelling Program from Home at the Makassar City Library Service Iffa Alfiyyah Septianty; Herlina Sakawati; Sulmiah; Anisa Fitri
Perkembangan Kajian Sosial Vol. 2 No. 1 (2025): April 2025
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v2i1.249

Abstract

Digital libraries play a very important role in facilitating access to information in the digital era, but libraries, especially in public services, still face various major challenges, especially in developing countries such as Indonesia. This study aims to analyze the effectiveness of the Online Mobile Fairy Tale Program from Home (DONGKELOR), which was launched by the Makassar City Library Office in 2020, in improving children's literacy through online fairy tales during the Covid-19 pandemic. This study uses a qualitative descriptive approach with data collection techniques in the form of observation, interviews, and documentation. The effectiveness of this program is evaluated based on three indicators put forward by Duncan, namely goal achievement, integration, and adaptation. The results of the study show that despite facing operational constraints such as budget and facility limitations, DONGKELOR managed to achieve the main goal of increasing children's interest in reading and introducing digital libraries. This program has also proven to be successful in integrating various parties and social media platforms to expand the reach of the audience, as well as being able to adapt quickly to changes and limitations that arise during the pandemic. However, the year-on-year decline in viewership shows the need for further evaluation and improvement. Therefore, it is recommended that the Makassar City Library Office conduct periodic evaluations, strengthen cooperation with various parties, and develop interactive features to attract more participation from the audience. This research is expected to contribute to the development of more effective digital library services in the future.
The Effect of Service Features and Ease of Mobile Banking on Customer Loyalty at PT. Regional Development Bank of South Sulawesi and West Sulawesi M. Rezky Fitra Arfiyanto; Aris Baharuddin; Sulmiah; Andi Muhammad Rivai; Jamaluddin
Business Research and Administration Innovation Vol. 2 No. 2 (2025): BRAIN - AUGUST
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v2i2.39

Abstract

This study aims to determine the influence of service features and convenience of Mobile Banking on customer loyalty of PT. South Sulawesi and West Sulawesi Regional Development Banks. To achieve this goal, researchers use indicators to measure these variables. The service feature variable indicators include feature completeness, feature requirements, feature interest, ease of use. Ease indicators include easy to learn, information systems, clear and easy to understand, so skilled. The indicators of customer loyalty include making repeated transactions, referring others, talking about positive things to others, showing immunity to competitors. This research uses quantitative research methods. Data collection techniques carried out are through observation, questionnaires, and documentation. The population in this study were 23,122 customers using Mobile Banking at Bank Sulselbar. The sampling technique used in this study was to use the slovin formula so that a total sample of 100 respondents was obtained. The data obtained from the research results were processed using data analysis and using the SPSS 25 application which consisted of validity and reliability tests, descriptive statistical data analysis techniques and inferential statistical analysis. The results of this study indicate that the indicators used in each variable of service features and convenience of Mobile Banking have a significant effect on customer loyalty at PT. South Sulawesi and West Sulawesi Regional Development Banks. This is proven based on the results of the t test and F test as well as the coefficient of determination test on the data that has been obtained.
The Influences of Sales Agents Personal Selling on The Nissan Serena Car Brand Image Indra Yustika; Baharuddin, Aris; Sulmiah; Yusi Irensi Seppa
Business Research and Administration Innovation Vol. 1 No. 2 (2024): BRAIN - AGUSTUS
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i2.11

Abstract

This study aims to determine how much influence the Personal Selling Sales Agent has on the Brand Image of Nissan Serena PT. Wahana Megahputra Makassar, Lamojong Branch. This study uses a quantitative method of descriptive analysis research with data collection techniques through observation, questionnaires, and documentation. The sample used in this study was the entire population, namely 73 respondents. The data of this study were obtained from the results of data processing using the SPSS 25 application which consisted of validity and reliability tests, descriptive data analysis techniques and inferential analysis. The results of this study indicate that the Personal Selling Sales Agent variable on the Nissan Serena Car Brand Image PT. Wahana Megahputra Makassar Lamojong Branch has a significant influence. This is evidenced by the results of a simple linear regression test and a correlation coefficient test of 0.919, which means that the relationship between Personal Selling and Brand Image is very high. The coefficient of determination is obtained at 0.813 which means that the influence of Personal Selling Sales Agents on the Brand Image of Nissan Serena PT. Wahana Megahputra Makassar, Lamojong Branch, got a score of 81.3% which was included in the very high category interval.
Gowa Regency BKPSDM Strategy in the Implementation of Personnel Management Information System (SIMPEG) Fiqra Arla Muhzaib; Herlina Sakawati; Sulmiah; Anisa Fitri; Putri Dzakilla Handayani
Perkembangan Kajian Sosial Vol. 2 No. 2 (2025): Oktober 2025
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v2i2.334

Abstract

This study aims to analyze the strategies implemented by the Gowa Regency BKPSDM in the implementation of the Personnel Management Information System (SIMPEG). The approach used is qualitative with a case study design, referring to Fred R. David's strategic management theory which includes annual goals, policies, resource allocation, and conflict management. Data was collected through interviews with key informants, direct observation, and supporting documentation. The results of the study show that the implementation of SIMPEG in Gowa Regency is effective with the achievement of annual goals through the E-Performance system. Internal policies are the guidelines for administrative control, while resource allocation is supported by competent human resources, adequate infrastructure, and a sustainable budget. Conflict management is carried out through open communication and cross-OPD coordination. However, there are still challenges to the digital literacy of senior employees and network stability. The recommendations of this research include increasing digital literacy and integrating data between agencies to strengthen the sustainability of technology-based personnel systems.
Tourism Development in Soppeng Regency: Analysis of the Role of the Tourism Office in the Development of Ompo Natural Tourism Evan Gunawan; Herlina Sakawati; Sulmiah; Anisa Fitri
Perkembangan Kajian Sosial Vol. 1 No. 2 (2024): October 2024
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v1i2.36

Abstract

This study aims to find out the role of the Tourism Office in Developing Ompo Nature Tourism in Soppeng Regency. This study uses a descriptive qualitative approach. Data collection was carried out using observation techniques, interviews, and documentation. The data obtained from the results of this study were processed using interactive model analysis, namely data reduction, data presentation, and drawing conclusions. The results of the study show that the role of the Paratourism Office in Developing Ompo Nature Tourism in Soppeng Regency has not been maximized. This is based on the existence of 3 role indicators, namely Motivator, Facilitator, and Dynamizer. These three indicators cannot be said to have not gone well. The Tourism Office has not carried out its role well as a motivator because of the lack of employee activity in carrying out its duties and functions as well as the lack of encouragement or even pressure that can move employees for how tourism in Soppeng district can progress and develop with the characteristics and uniqueness of different natural tourism. The role of the Tourism Office, which has not carried out its role properly as a facilitator, is seen from the facilities provided is inadequate. The dynamator has not done its role well, judging from the lack of significant development carried out by the Tourism Office to attract tourists to visit the ompo natural tourism.
Co-Authors Adia Purna, Zarni Aina, Asri Nur Anisa Fitri Aris Baharuddin Darman Manda Manda Dyan Darmayanti Darmayanti Evan Gunawan Fiqra Arla Muhzaib Herlina Sakawati Herman Herman Dody Iffa Alfiyyah Septianty Indra Yustika Jamaluddin M. Rezky Fitra Arfiyanto Maya Kasmita Muhammad Nur Yamin Novayanti Sopia Rukmana Nur Yamin, Muhammad Oky Nur Pratiwi Johansyah Putri Dzakilla Handayani Ristiana, Evi Rivai, Andi Muhammad Sakawati, Herlina Sopia Rukmana, Novayanti Syam, Febrianto Yusi Irensi Seppa