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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business QISTINA: Jurnal Multidisiplin Indonesia
Muhammad Taruna Sakti Batubara
Universitas Negeri Medan
Religion Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing

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Peran Research and Development (R&D) dalam Pengembangan Produk dan Relokasi Usaha: Studi Kasus Rumah Makan Iko Denai Muhammad Taruna Sakti Batubara; Laura Natalia Naibaho; Lucky Sanjaya Rajagukguk; Lilis Elita Sinaga; Dionisius Sihombing; Marito Ritonga
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 2 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i2.1475

Abstract

Small and medium enterprises (SMEs) often face limitations in implementing formal Research and Development (R&D), leading to reliance on informal practices based on experience and customer interaction. This study aims to examine how informal R&D contributes to product development and operational improvement in a small culinary business, namely Iko Denai Restaurant in Medan, Indonesia. A qualitative case study approach was employed, with data collected through in-depth interviews with the business owner and direct field observations. Source triangulation was applied to enhance data validity by comparing findings from different data sources. The results indicate that R&D activities are carried out informally through continuous interaction with customers, small-scale product trials, and ongoing evaluation of product quality and service. This approach enables the business to introduce new menu items with lower risk and adapt quickly to customer preferences. In addition, the decision to relocate the business to a more strategic location reflects a form of process innovation aimed at improving accessibility and customer convenience. The study highlights that informal R&D practices can effectively support innovation and business sustainability in SMEs, offering practical insights for small business development.
Strategi Manajemen Human Capital Pascamerger pada PT GoTo Gojek Tokopedia Tbk Hilma Harmen; Muhammad Taruna Sakti Batubara; Laura Natalia Naibaho; Lilis Elita Sinaga; Lucky Sanjaya Rajagukguk; Melvin Dominic Prapta Girsang; Misael Artur Tarigan; Chelsy Nainggolan
QISTINA: Jurnal Multidisiplin Indonesia Vol. 4 No. 2 (2025): December 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i2.7497

Abstract

Penelitian ini bertujuan untuk menganalisis strategi manajemen human capital setelah merger GoTo dengan fokus pada isu integrasi budaya, kepemimpinan, dan retensi karyawan. Metode penelitian yang digunakan adalah pendekatan kualitatif melalui studi literatur (literature review), dengan menelaah berbagai sumber akademik nasional dan internasional yang relevan. Hasil kajian menunjukkan bahwa permasalahan utama pascamerger GoTo meliputi benturan budaya kerja antara Gojek yang kompetitif dan Tokopedia yang kolaboratif, dualisme kepemimpinan yang memengaruhi arah organisasi, serta menurunnya loyalitas dan produktivitas karyawan akibat ketidakpastian struktural. Untuk mengatasi hal tersebut, strategi yang disarankan meliputi pembentukan program integrasi budaya dan nilai bersama, penerapan kepemimpinan kolaboratif berbasis komunikasi terbuka, serta penguatan sistem manajemen talenta dan retensi karyawan melalui penghargaan dan pengembangan karier yang adil. Dengan menempatkan manusia sebagai inti dari proses transformasi organisasi, GoTo dapat mempertahankan keunggulan kompetitif sekaligus memperkuat keberlanjutan bisnisnya di era ekonomi digital.
Co-Authors Chelsy Nainggolan Dionisius Sihombing Hilma Harmen Laura Natalia Naibaho Lilis Elita Sinaga Lucky Sanjaya Rajagukguk Marito Ritonga Melvin Dominic Prapta Girsang Misael Artur Tarigan