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Journal : Journal of Informatics, Electrical and Electronics Engineering

Analisis Kesadaran Keamanan Informasi Penggunaan Layanan M-Banking Menggunakan Human Aspects of Information Security Questionnaire Ananda, Ngurah Gede Prema Satya; Saskara, Gede Arna Jude; Yudistira, Bagus Gede Krishna
Journal of Informatics, Electrical and Electronics Engineering Vol. 5 No. 2 (2025): December 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jieee.v5i2.2792

Abstract

This study examines the gap between information security understanding and practice among employees of the Department of Trade, Industry, Cooperatives, Small and Medium Enterprises of Buleleng Regency when using M-Banking services vulnerable to phishing. Its objective is to measure the overall level of information security awareness and identify the weakest areas to serve as a basis for more focused mitigation recommendations. This research employs a quantitative approach using a survey method involving 119 employees. The research instrument was developed based on the Human Aspects of Information Security Questionnaire (HAIS-Q) framework to measure the dimensions of Knowledge, Attitude, and Behavior. The collected data were analyzed using the Multiple Weighted Score Analysis (MWSA) method to determine vulnerability scores and rankings. The overall level of employees' information security awareness falls into the “Good” category with a composite score of 3.69. However, the findings reveal a significant knowledge-attitude-behavior gap, where the "Good" scores for Knowledge and Attitude dimensions are not matched by the Behavior dimension score, which is categorized as “Moderate.” To bridge this gap, recommendations focus on developing Standard Operating Procedures (SOPs) designed as tools to foster secure habits. For effectiveness, SOP implementation must be supported by socialization activities oriented towards behavioral change, rather than mere information dissemination. This socialization should include practical training and direct simulations, particularly phishing attack simulations.
Co-Authors Agus Seputra I Ketut Alit Alit Juniska Anak Agung Istri Callysta Athalia Ananda, Ngurah Gede Prema Satya Aprilia Monica Sari Apriliyanto, Bagus Arijaya Kusuma, Kadek Angga Decky Pratama Putra Dewa Ayu Deby Cintiya Dewa Ketut Alit Maha Putra Dewa Made Julijati Putra Dewa, Ayu Deby Cintiya Dharma Putra, I Putu Surya Diva Ananda Putra Dwipayoga, Dewa Made Wisma Fransesko Indrajid Fridayanti, Ni Putu Eka Gede Agus Supriatmaja Gede Ananta Cahya Maheswara Gede Rasben Dantes Gede Saindra Santyadiputra Gede Saindra Santyadiputra Gede Saindra Santyadiputra, Gede Saindra Gusti Ayu Mas Ekayanti Gusti Kade Surya Aditya Putra Herlambang, Varelly Arletta Tyora Putri I Gede Ardi Sukaryadi Putra I Gede Bagastia Widi Atmaja I Gede Cipta Aphila Diptha I Gede Mahendra Darmawiguna I Gede Pasek Wedana I Gede Wahyu Parama Sucipta I Gede Wahyu Parama Sucipta I Gusti Agung Ayu Ananda Dewi I Gusti Ayu Agung Diatri Indradewi I Gusti Lanang Agung Raditya Putra I Gusti Lanang Agung Raditya Putra I Gusti, Lanang Agung Raditya Putra I Ketut Pratista Tri Pramana I Ketut Resika Arthana I Komang Wisnu Budi Wijaya I Made Agastya Maheswara I Made Ardwi Pradnyana I Made Edy Listartha I Made Gede Sunarya I Made Wedana Yuda Yana, Yuda I Nyoman Namo Yoga Anantra I Putu Mas Yuda Pratama I Putu Oktap Indrawan I Wayan Ari Pramana Putra Ida Ayu Mas Putri Mahalini Ida Bagus Kusuma Dewantara Ida Bagus Nyoman Pascima Ilham Ramdhani Irhan Hisyam Dwi Nugroho Jaya Deva Kadek Andi Surya Negara Kadek Dedi Krisma Prayudi Kadek Dwika Darma Widyaputra Kadek Ferdy Andika Kadek Karisma Bramanda Kadek Pebriawan Kadek Sukma Jayanti Ketut Gede Tegar Maranom Jati Komang Mahendra Komang Widhi Dharma Pratiwi Krisna, I Gede Natha Kumara, I Ketut Bagus Surya Loujien, Agil Aurora Made Diva Putera Ananta Mahadiv Wikrama, Kadek Sudewo Maharani, Made Donita Maheswara, Gede Ananta Cahya Medes Mendrofa, Linda Zal Mita Dewi, Ni Luh Listiana Putri Mochammad Syahrul Kurniawan Muhamad Bintang Haekal Neno, Joseph Extrada Ngurah Manik Mahardika Ni Ketut Rika Suryani Ni Luh Listiana Putri Mita Dewi Ni Made Gita Ayu Padmasari Ni Putu Ana Rainita Ni Putu Diah Ratih Rakasiwi Ni Putu Eka Fridayanti Permana, Made Ody Gita Pradipta, Ketut Saka Pratama, Gede Ade Pratiwi, Komang Widhi Dharma Pujayani, Ni Made Dwi Purba, Darma Putra Putra, Decky Pratama Putra, Diva Ananda Putra, I Kadek Permana Putra, I Wayan Ari Pramana Putri, Kadek Rosila Putu Adhitya kusuma Putu Candra Ariani Putu Damar Jagat Pratama Putu Maha Putra Putu Surya Ardi Bhuana Putu Yoga Suartana Raditia, Kadek Rama Rama Ngurah Putera Pinatih Ramdhani, Ilham Rangga Firdaus Reynaldus Yoseph Maria Neto Labamaking Sindu, I Gede Partha Sucipta, I Gede Wahyu Parama Sudiasta Putri, Nyoman Dinda Indira Suputri, Komang Ayu Trihana Santhi Utama, I Made Putra Wirayuda, Anak Agung Eka Yogantara, Ketut Manik Yudistira, Bagus Gede Krishna Zulvan Avito Anwari