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ANALISIS PENGEMBANGAN APLIKASI DIGITAL EMPLOYEE DI RSU MUHAMMADIYAH METRO Aprilianingsih, Maya; Putra, Yogi Catur; Mutiara Az-Zahra; Firnanda Elgi Taura; Barokah Kurnia Sari; Selvianingsih; Fitri Cahya Bintang; Azwar Amien Tohari; Andini Riska Dewani; Viska Oktaviana
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction : This report presents the results of the Field Learning Experience (PBL) conducted by undergraduate students of the Hospital Administration Program at Universitas Muhammadiyah Metro at RSU Muhammadiyah Metro from May 14 to May 27, 2025. The main focus of this activity was to analyze the development and implementation of a digital employee application feature—specifically digital archiving—as a solution to the manual personnel record management issues within the Human Resource Unit (SDI). Manual archiving was found to be inefficient due to risks such as document damage, data loss, and delays in administrative processes.The methods used included direct observation, interviews with unit heads, collection of primary and secondary data, and Focus Group Discussions (FGDs). Problem identification was conducted across several units such as Public Relations, Household Logistics, Pharmacy, Human Resources, and Medical Records. Priority analysis using the Urgency, Seriousness, and Growth (USG) method identified the manual archiving issue in the HR unit as the top priority.The proposed solution involves adding a digital archiving feature to the existing employee application to enhance administrative efficiency. This feature enables document categorization, keyword-based search, uploading of various file formats, and includes user authentication and access control for data security. The implementation of digital archiving is expected to modernize hospital governance, improve access to information, and enhance the overall quality of human resource services.
ANALISIS PENERAPAN PRINSIP FIFO (FIRST IN, FIRST OUT) DALAM OPTIMALISASI TATA LETAK GUDANG FARMASI : STUDI KASUS PENINGKATAN LOGISTIK DI RSI METRO Lestari, Rizky Aprilianti; Putra, Yogi Catur; Handayani , Melan
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.761

Abstract

This study aims to address the challenges in managing the pharmaceutical warehouse at Metro Islamic Hospital (RSIM), which has not fully complied with the First In, First Out (FIFO) principle. This non-compliance has the potential to cause a buildup of expired stock, financial losses, and decreased operational efficiency, as well as endangering patient safety. This report is the result of Field Learning Practice (PBL) conducted at RSIM, identifying the causes of the problem and evaluating its impact.. Method: The approach used in this study was direct observation of the storage and arrangement of pharmaceutical supplies in the RSIM warehouse. Data was collected through field observations, interviews with relevant staff, and internal document analysis. Priority issues were identified using the USG (Urgency, Seriousness, Growth) method to determine the main issues that needed immediate attention.. Conclusion: The results of this study indicate that the issue of drug arrangement that does not comply with FIFO is a top priority. Implementing a strategy to improve the layout of the pharmaceutical warehouse based on FIFO at RSIM is crucial to minimize the risk of expired drugs, reduce financial losses, improve patient safety through timely and high- quality drug administration, and enhance compliance with good pharmaceutical practice (GPP) regulations.Keyword: Pharmaceutical Warehouse, FIFO, Metro Islamic Hospital, Operational Efficiency, Patient Safety.
IMPLEMENTASI PENDEKATAN OPPORTUNITY SOLUTION TREE DAN FISHBONE ANALYSIS DALAM PENGUATAN MANAJEMEN RISIKO RUMAH SAKIT: STUDI KUALITATIF DI RSU MUHAMMADIYAH METRO Maya Aprilianingisih; Rizky Aprilianti Lestari; Windi Peritiwi; Yogi Catur Putra; Nurbaiti
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Risk management is an important component in ensuring the quality of service and patient safety in hospitals. The implementation of risk management, which is still reactive, causes various potential risks not to be identified and mitigated optimally. This study aims to explore the implementation of the Opportunity Solution Tree (OST) and Fishbone Analysis approaches in strengthening risk management at RSU Muhammadiyah Metro. The research uses a qualitative approach with a case study design. Informants were selected through purposive sampling, consisting of directors, department heads, managers, assistant managers, quality team leaders, and unit heads involved in hospital risk management. Data collection was carried out through in-depth interviews, observation, Focus Group Discussions (FGD), and document review. Data analysis used the interactive model of Miles, Huberman, and Saldaña through the stages of data reduction, data presentation, and drawing conclusions. The research results show four main themes: increased management awareness of the importance of proactive risk management, ease of identifying root causes through Fishbone Analysis, OST's ability to develop more structured alternative solutions, and implementation obstacles such as limited HR competencies, a reporting culture that is not yet optimal, and the lack of integration in the risk management information system. The implementation of OST and Fishbone Analysis is considered capable of improving cross-unit collaboration in the process of risk identification and mitigation. This study concludes that applying OST and Fishbone Analysis contributes positively to strengthening risk management at RSU Muhammadiyah Metro and supports shifting the risk management paradigm from reactive to proactive.
OPTIMALISASI HOSPITAL DIGITAL COMMUNICATION SYSTEM SEBAGAI UPAYA PENINGKATAN AKSES INFORMASI LAYANAN PASIEN RUMAH SAKIT ISLAM METRO Fitri Yuli Mayasari; Yogi Catur Putra; Nur Baiti; Rizky Aprilianti Lestari; Maya Aprilianingsih; Windi Pertiwi; Silva Ayu Febrianti
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Pendahuluan: Rendahnya pemanfaatan media sosial di Rumah Sakit Islam Metro menyebabkan keterbatasan akses informasi bagi pasien, menurunnya jumlah kunjungan, serta berkurangnya kepercayaan masyarakat. Metode: Identifikasi masalah dilakukan melalui observasi, wawancara, dan analisis menggunakan metode fishbone serta USG (Urgency, Seriousness, Growth). Program optimalisasi Hospital Digital Communication System (HDCS) kemudian dirancang melalui pembuatan SOP, penyusunan template jadwal praktik dokter, dan pemasangan akrilik dengan barcode menuju akun resmi rumah sakit. Hasil: Program menunjukkan hasil positif berupa peningkatan akses informasi pasien. Jumlah pengikut media sosial meningkat dari 3.392 menjadi 3.421 dalam waktu singkat, serta pasien mulai aktif menggunakan platform digital untuk memperoleh informasi layanan. Evaluasi dengan pihak rumah sakit menunjukkan bahwa program ini membantu efisiensi kerja, memperbaiki sistem informasi, dan berpotensi untuk diterapkan secara berkelanjutan. Simpulan: Pemanfaatan media sosial RSIM belum optimal; diperlukan SOP, tim khusus, literasi digital, evaluasi, dan strategi komunikasi efektif.
IMPLEMENTASI INOVASI PEMASARAN DAN INTERAKSI RUMAH SAKIT ASIH (INSPIRA) MELALUI MANAJEMEN KONTEN DIGITAL YANG KREATIF DAN INFORMATIF Rizky Aprilianti Lestari; Yogi Catur Putra; Maya Aprilianingsih; Nur Baiti; Defti Ekiya Sari
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan: Penelitian ini bertujuan untuk mengoptimalkan strategi pemasaran digital di RSIA Asih Kota Metro melalui penerapan inovasi INSPIRA (Inovasi Pemasaran dan Interaksi RSIA Asih). Inovasi ini berfokus pada manajemen konten kreatif dan informatif dengan empat komponen utama, yaitu penyusunan jadwal pengunggahan konten, pembuatan kalender hari besar nasional dan internasional di bidang kesehatan, pembuatan desain canva, serta pembuatan video yang mengikuti tren media sosial. Metode: metode yang digunakan meliputi observasi, analisis menggunakan fishbone diagram, penentuan prioritas masalah dengan metode USG, serta implementasi inovasi selama periode PBL. Simpulan: hasil menunjukkan adanya peningkatan kerapihan feed instagram, konsistensi unggahan, dan interaksi audiens. Inovasi ini dinilai relevan, aplikatif, dan berpotensi dilanjutkan oleh rumah sakit.
PENGEMBANGAN SIPS ARCHIVING (SMART INTELLIGENT PROCESSING SYSTEM) SEBAGAI SISTEM DIGITAL PENGARSIPAN FAKTUR UNTUK MENINGKATKAN EFISIENSI PENGELOLAAN DOKUMEN DI RSABL Yogi Catur Putra; Maya Aprilianingsih; Elvina Dwi Saputri; Tyas Nurul Mudaminah; Darya Aisya Candra
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Introduction: Conventional invoice archiving in hospitals often faces bottlenecks such as delayed document retrieval, risks of physical damage, and financial workflow inefficiencies. This study aims to develop SIPS Archiving (Smart Intelligent Processing System) as a digital invoice management solution at RSABL. Method: This study utilized a Research and Development (R&D) design with the FAST (Framework for the Application of System Thinking) system development model. Data were gathered through document workflow observations, in-depth interviews with finance staff, and system usability testing using the System Usability Scale (SUS) questionnaire at RSABL. Result: The implementation of SIPS Archiving successfully digitized 100% of incoming invoices using OCR (Optical Character Recognition) automatic data extraction. Document search times significantly improved from an average of 15 minutes to under 5 seconds, and the SUS score reached 82.4, falling into the "excellent" usability category. Conclusion: The development of SIPS Archiving is proven to be highly effective in improving the management efficiency, security, and accessibility of invoice documents at RSABL. Keyword: sips archiving, invoice digitization, document efficiency, hospital administration
IMPLEMENTASI PATIENT CASE MANAGER DALAM PENANGGULANGAN TUBERKULOSIS DI RUMAH SAKIT UMUM MUHAMMADIYAH METRO Windi Pertiwi; Fitri Yuli Mayasari; Yogi Catur Putra; Eva Nirmala Angguniar; Retno Sofy Safira
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.878

Abstract

Tuberculosis remains a major global health problem with challenges in treatment adherence, loss to follow-up, and treatment completion. Patient Case Manager (PCM) is considered an important strategy to improve tuberculosis management through systematic patient assistance and monitoring. This study aimed to analyze differences in tuberculosis treatment outcomes before and after the implementation of Patient Case Manager at Muhammadiyah Metro General Hospital. This study used a quantitative retrospective comparative design with a before–after approach. The study population consisted of all tuberculosis patients recorded in the hospital tuberculosis information system from 2021–2024. Sampling was conducted using total sampling technique. Data analyzed included number of diagnosed patients, patients undergoing treatment, and treatment success rates before and after PCM implementation. Statistical analysis used Chi-square test with significance level p<0.05. The results showed that tuberculosis case detection increased from 333 patients before PCM implementation to 818 patients after implementation. The number of patients undergoing treatment also increased from 199 to 350 patients. Treatment success rate increased from 96.0% before PCM implementation to 97.1% after implementation. Statistical analysis showed significant differences in treatment indicators before and after PCM implementation (p<0.05). In conclusion, the implementation of Patient Case Manager contributed to improved tuberculosis case detection, patient treatment participation, and treatment success rates. Strengthening the role of Patient Case Manager is recommended to optimize tuberculosis control programs in hospitals.