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All Journal VISIKES Journal of Hospital Administration and Management (JHAM) Bagimu Negeri : Jurnal Pengabdian Kepada Masyarakat Journal of Innovative and Creativity Journal of Hospital Administration and Excellent Health Service
Yogi Catur Putra
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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OPTIMALISASI LAYANAN INFORMASI JADWAL DOKTER SEBAGAI SOLUSI TERHADAP KETIDAKPUASAN PASIEN DI RUMAH SAKIT YUKUM MEDICAL CENTRE Putra, Yogi Catur; Mayasari, Fitri; CATUR, Fikri Haikal Zidki; Mayasari, Ratna Juwita; CATUR, Muhammad Azzam Fauzan; Mayasari, Devika Anggraini; Mayasari, Anadita Salsabela; CATUR, Sofia Rahma Aqila; Khoiriyah, Safina Animatul; Mayasari, Septi Usmana Laupita
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: Patient dissatisfaction with changes in doctor's schedules is a crucial problem in health services. One crucial aspect of service is the transparency of information, especially regarding the doctor's practice schedule. Because the uncertainty of this information makes patients feel dissatisfied and has an impact on the quality of hospital services. Method: This study uses a quantitative approach with the Importance Performance Analysis (IPA) method to measure patient satisfaction and a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to formulate strategies for improving doctor's schedule information services. Results: The analysis shows that unclear information and delays in updating doctor's schedules are the main aspects that need to be improved immediately. Conclusion: Optimization of an integrated application-based doctor's schedule information system is recommended as an innovative solution to improve patient satisfaction, health worker work efficiency, and strengthen the image of excellent hospital service.
ANALISIS PENGEMBANGAN APLIKASI DIGITAL EMPLOYEE DI RSU MUHAMMADIYAH METRO Aprilianingsih, Maya; Putra, Yogi Catur; Mutiara Az-Zahra; Firnanda Elgi Taura; Barokah Kurnia Sari; Selvianingsih; Fitri Cahya Bintang; Azwar Amien Tohari; Andini Riska Dewani; Viska Oktaviana
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction : This report presents the results of the Field Learning Experience (PBL) conducted by undergraduate students of the Hospital Administration Program at Universitas Muhammadiyah Metro at RSU Muhammadiyah Metro from May 14 to May 27, 2025. The main focus of this activity was to analyze the development and implementation of a digital employee application feature—specifically digital archiving—as a solution to the manual personnel record management issues within the Human Resource Unit (SDI). Manual archiving was found to be inefficient due to risks such as document damage, data loss, and delays in administrative processes.The methods used included direct observation, interviews with unit heads, collection of primary and secondary data, and Focus Group Discussions (FGDs). Problem identification was conducted across several units such as Public Relations, Household Logistics, Pharmacy, Human Resources, and Medical Records. Priority analysis using the Urgency, Seriousness, and Growth (USG) method identified the manual archiving issue in the HR unit as the top priority.The proposed solution involves adding a digital archiving feature to the existing employee application to enhance administrative efficiency. This feature enables document categorization, keyword-based search, uploading of various file formats, and includes user authentication and access control for data security. The implementation of digital archiving is expected to modernize hospital governance, improve access to information, and enhance the overall quality of human resource services.
Co-Authors Andini Riska Dewani Andriani, Silvia Aprilianingsih, Maya Azwar Amien Tohari Barokah Kurnia Sari CATUR, Fikri Haikal Zidki CATUR, Muhammad Azzam Fauzan CATUR, Sofia Rahma Aqila CYNTHA LIHAR RAMANDA DYNA NURIA PUTRI FARA FADIA PANGESTI Firnanda Elgi Taura Fitri Cahya Bintang FITRI YULI MAYASARI Friezhia, Anniesha GINANJAR PRASTIO Iffa Afiqa Khairani KHALIDAH, FARAH SALWA Khoiriyah, Safina Animatul Kurniawaty, Evi Lestari, Rizky Aprilianti Mayasari, Anadita Salsabela Mayasari, Devika Anggraini Mayasari, Fitri Mayasari, Fitri Yuli Mayasari, Ratna Juwita Mayasari, Septi Usmana Laupita MELAN ANDAYANI Muhammad Arif MULI ZALIA AQSA Mutiara Az-Zahra NI KETUT NIRMALA SARI PANGGA DWI SATRIA Pertiwi, Windi Puspa, Egita Windrianatama RETNO SOFY SAFIRA Sahroni, Mizan Sandro, Mario Selvianingsih Suharyo suharyo Viska Oktaviana WINDI PERTIWI