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All Journal J@TI (TEKNIK INDUSTRI) Sinergi Journal of Engineering and Technological Sciences Industria: Jurnal Teknologi dan Manajemen Agroindustri Jurnal Sistem dan Manajemen Industri JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri JMM (Jurnal Masyarakat Mandiri) IJIES (International Journal of Innovation in Enterprise System) RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Jurnal Pendidikan dan Kewirausahaan International Journal of Industrial Optimization (IJIO) Journal of Industrial Engineering and Operation Management (JIEOM) Jurnal Ilmiah Wahana Pendidikan International Journal of Social Service and Research Jurnal Pengabdian Masyarakat Aufa (JPMA) Journal of Advanced Technology and Multidiscipline (JATM) eProceedings of Engineering Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi
Ilma Mufidah
Telkom University
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Neuroscience Public Health Social Sciences Transportation Other

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Journal : Journal of Advanced Technology and Multidiscipline (JATM)

 1 
Evaluating Cognitive Load of a Laundry Service Worker: A Subjective Workload Assessment Technique Approach Wulandari, Chandrawati Putri; Vincent, Adriel Maruli; Hassani, Gilang Fadly; Sunar, Muhammad Akbar; Aldhama, Shofa Aulia; Mufidah, Ilma
Journal of Advanced Technology and Multidiscipline Vol. 4 No. 2 (2025): Journal of Advanced Technology and Multidiscipline
Publisher : Faculty of Advanced Technology and Multidiscipline Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jatm.v4i2.70952

Abstract

Laundry service workers perform repetitive and physically demanding tasks, often under time constraints, leading to increased cognitive load. Cognitive load assessment is crucial for understanding workload distribution and optimizing task allocation in labor-intensive industries. This study evaluates the cognitive load of laundry service workers using the Subjective Workload Assessment Technique (SWAT). The analysis focuses on two primary phases: scale development and event scoring. The scale development phase involved rating three workload dimensions: time pressure, mental effort, and stress level. The event scoring phase analyzed workload variations across tasks and workers. The findings indicate that ironing is the most cognitively demanding task, followed by washing and moving to the dryer, while storing and customer retrieval generally impose lower workloads. Notably, differences in workload perception among workers highlight the need for task redistribution, process optimization, and potential ergonomic interventions. This study provides valuable insights into improving worker efficiency and well-being in service industries.
Co-Authors Adyatama, Achmad Reza Afi Ihsanul Arief Agus Achmad Suhendra Agus Kusnayat Agustin, Rista Reza Virzinia Ajie Ahmad Safar Ajie Ahmad Safari Aldhama, Shofa Aulia Amelia Zunaidi, Rizka Anastasia Febiyani Aniq Atiqi Rohmawati Anwar Azhar Ardani, Farell Arifah Romizah Zalfa Arzeta, Audhiya Fachda Aufar Fikri Dimyati Augustina Asih Rumanti Bandiyah Sri Aprillia Budimansyah , Arief Budimansyah, Arief Chandrawati Putri Wulandari Chiuhsiang Joe Lin Dewanty, Aldarhena Putri Dharmawan, Muhammad Alfian Dimas Ramadhan, Aditya Dino Caesaron Endang Chumaidiyah Firjatullah Nastari Garini, Queenadartha Vania Kusuma Hassani, Gilang Fadly Herfaida Nadia Ningrum Himawan Santoso Husni Amani Iphov Kumala Sriwana Irwan Purnama Jangkung Raharjo Jasmine Raisya Salsabila Jodia Ridha Arrozak Karyo Muji Hartono Kevin RA Joelian Kusuma, Muhammad Rafi Laras Nurul Fazria Latip Sutiyana Luciana Andrawina Lutfita Astifani Rundana Luthfi Romiz Husaini Majid, Falahal Mira Rahayu Mohammad Deni Akbar Muhammad Iqbal Muhammad Rayes Fitra Gifari Nabila, Azzahra Yandra Novi Prihatiningrum Novianti, Irma Paramaditya Arismawati Paramitha, Vanya Amabella Marsha Perdana Suteja Putra Pratya Poeri Suryadhini Putri, Shafa Jasmina Anggita Ramadhani, Muhammad Shiddiq Ratnawia Ratnawia Rino Andias Anugraha Rino Andias Nugraha Riri Indah Lestari, Riri Indah Rizky Paramarta, Muhammad Rulia, Rulia Ryan Gamas Agromega Sadewa, Adhimas Nanda Arya Salim , M Fahmi Sam, Nadia Sadira Santoso, Diesya Latifa Setiawan, Sapphira Rizkitania Setyaningrum, Hanny Shafira Nurlita Sheila Amalia Salma Silvi Istiqomah Sri Martini Sri Martini Sri Widaningrum Sunar, Muhammad Akbar Tubagus, Hichael Rally Vincent, Adriel Maruli Vip Paramarta Yudistira Yudistira Yusha Rahman Adiguna Yusuf Nugroho Doyo Yekti Yusuf Nur Wijayanto