Article Per Year (5 Year)
p-Index From 2021 - 2026
4.777
P-Index
This Author published in this journals
All Journal JIEET (Journal of Information Engineering and Educational Technology) Applied Technology and Computing Science Journal Journal of Emerging Information Systems and Business Intelligence (JEISBI) Journal of Education Technology and Information System Teknologi : Jurnal Ilmiah Sistem Informasi
Suyatno, Dwi Fatrianto
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Published : 41 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 41 Documents
Search

 1   2   3   4   5 
Pengukuran Kepuasan Pengguna Layanan Unesawifi Di Universitas Negeri Surabaya (Unesa) Menggunakan Metode Service Quality (Servqual) dan Importance Performance Analysis (IPA): Measurement Of User Satisfaction With Unesawifi Services At Surabaya State University (Unesa) Using Service Quality (Servqual) and Importance Performance Analysis (IPA) Methods Jannah, Friday Zahrotul; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i1.58947

Abstract

UnesaWifi merupakan inovasi Teknologi Informasi dan Komunikasi (TIK) yang diterapkan oleh Universitas Negeri Surabaya (UNESA). Layanan ini memberikan setiap pengguna username dan password unik untuk melakukan koneksi, mendukung berbagai aspek kegiatan akademik dan administratif di lingkungan universitas. Sebagai sarana pendukung kegiatan di kampus, UnesaWifi dirancang untuk memenuhi kebutuhan pengguna dengan memberikan akses internet yang andal dan aman. Penting untuk memastikan bahwa kinerja UnesaWifi sesuai dengan harapan pengguna. Upaya pemahaman tersebut dapat dilakukan dengan mengetahui kepuasan pengguna terhadap layanan yang disediakan. Namun, saat ini belum diketahui kepuasan para pengguna terhadap layanan yang disediakan. Penelitian ini bertujuan untuk mengukur kepuasan pengguna layanan UnesaWifi di UNESA menggunakan metode Service Quality (Servqual) dan Importance Performance Analysis (IPA). Dari hasil penyebaran kuesioner, didapatkan data 142 responden pengguna layanan wifi pada Unesawifi di UNESA. Hasil penelitian diketahui bahwa tingkat kepuasan berdasarkan hasil analisis gap (kesenjangan) didapatkan rata-rata nilai kesenjangan sebesar -0.57 yang menunjukkan bahwa kualitas layanan wifi pada Unesawifi saat ini belum memenuhi harapan dari pengguna. Kemudian indikator yang perlu perbaikan pada Kuadran I metode IPA yaitu indikator A4 (Reliability), B5 (Empathy), C2 dan C4 (Responsiveness), serta D1 dan D3 (Assurance). Rekomendasi perbaikan mencakup peningkatan keandalan layanan, pemahaman terhadap kebutuhan pengguna, responsif terhadap masukan, dan peningkatan jaminan layanan.
Analisis Faktor Kesuksesan Aplikasi Danareksa Online Next Generation dengan Model Kesuksesan Delone & McLean dan End User Computing Satisfaction Firmansyah, Rifqi Rasendriya; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i2.59405

Abstract

AUTOMATION TESTING TERHADAP E-RECRUITMENT PT. ABC MENGGUNAKAN TOOLS SERENITY BDD DENGAN TEKNIK EQUIVALENCE PARTITIONS DAN BOUNDARY VALUE ANALYSIS (BVA): AUTOMATION TESTING OF E-RECRUITMENT PT. ABC USING SERENITY BDD TOOLS WITH EQUIVALENCE PARTITIONS AND BOUNDARY VALUE ANALYSIS (BVA) TECHNIQUES Indhira, Rizania Fayza; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i2.60100

Abstract

E-recruitment adalah website perekrutan karyawan baru yang saat ini sudah diterapkan oleh PT. ABC dimana membantu dalam seluruh proses manajemen dan administrasi. Namun, E-recruitment PT. ABC ini dalam pengujiannya masih dilakukan secara manual yang memungkinkan ditemukannya kesalahan yang terlewat akibat human error, sehingga nantinya akan berdampak negatif bagi reputasi perusahaan. Karena itu, perlu dilakukannya automation testing yang menggunakan tools Serenity BDD menerapkan teknik Equivalence Partitions dan Boundary Value Analysis (BVA) dalam pembuatan test case untuk mengetahui fungsionalitas dari E-recruitment PT. ABC, memberikan rekomendasi perbaikan jika ditemukan kesalahan, serta melakukan perbandingan antara teknik Equivalence Partitions dan Boundary Value Analysis (BVA). Proses automation testing pada E-recruitment PT. ABC dimulai dengan membuat daftar field yang akan diuji, menyusun test case, kemudian dilanjutkan dengan pembuatan file pom.xml, file cucumber test suite, file serenity.properties, file serenity.conf, file feature, class pages, class step definitions, lalu menjalankan automation testing dengan memasukkan perintah mvn clean verify. Hasil penelitian ini menunjukkan bahwa fungsionalitas E-recruitment PT. ABC cukup baik dengan persentase sebesar 62% dari total test case sebanyak 709 butir dengan 442 butir berstatus pass (berhasil) dan 267 butir lainnya berstatus fail (gagal). Rekomendasi perbaikan akan diberikan pada 267 butir yang memiliki status fail tersebut. Terdapat beberapa perbandingan antara teknik Equivalence Partitions dan Boundary Value Analysis (BVA) mulai dari sisi hasil automation testing, field, dan data uji.
EVALUASI USER EXPERIENCE APLIKASI INDONESIA PUSTAKA NASIONAL (IPUSNAS) MENGGUNAKAN METODE HEART METRICS: EVALUATION OF THE USER EXPERIENCE OF THE INDONESIAN NATIONAL LIBRARY APPLICATION (IPUSNAS) USING THE HEART METRICS METHOD Fa'iqoh, Hanifatul; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i2.60419

Abstract

User experience is one of the important factors related to the success of a mobile application. If the user experience of an application is getting better, then users will feel satisfied and their loyalty will be higher. This study aims to (1) Measure the user experience of the iPusnas application using the HEART variable, (2) Know what needs to be improved based on the user experience of iPusnas application users, (3) Know the effect of Intention to Reuse iPusnas application users from the HEART Metrics method. The data in this study were obtained by distributing questionnaires to one hundred iPusnas application users with the Bookworm and Socializer levels. Based on the results of the study, it was found that not all HEART Metrics variables achieved the Goals to be achieved, namely the Adoption variable. The results of interval PLS data analysis show that 18 indicators used are valid and 1 indicator is invalid, so the indicator is removed. In addition, the results of the inner model evaluation show an R-Square value of 0.776 and 0.764 for interval and score data. Hypothesis testing shows that the HEART latent variable has a significant effect on Intention to Reuse. However, 2 insignificant variables need to be prioritized for improvement in user experience, namely Adoption and Retention.
Integration of E-Service Quality (E-Servqual) And Importance Performance Analysis (IPA) Methods on BTN Mobile Application User Satisfaction: Integrasi Metode E-Service Quality (E-Servqual) dan Importance Performance Analysis (IPA) Terhadap Kepuasan Pengguna Aplikasi BTN Mobile Agustina, Deva; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i3.62192

Abstract

Bank Tabungan Negara (BTN) is one of the banks that provide mobile banking services, namely BTN Mobile, which answers the needs of Bank BTN customers to conduct banking or financial transactions digitally using only their smartphones. Currently BTN Mobile has developed by providing various services to facilitate customers in digital transactions such as interbank transfers, top-up digital wallets, payment via QR, cash withdrawals without using ATMs, and so on.This study aims to measure the level of satisfaction of BTN Mobile application users using the E-Servqual and Importance Performance Analysis (IPA) methods. From distributing questionnaires, data was obtained from 173 respondents who used the BTN Mobile application in the general public. From the results of the study, it was found that the level of satisfaction based on the gap analysis results obtained an average gap value of -0.28 which indicates that the quality of the BTN Mobile application currently does not meet users' expectations. The level of user satisfaction based on the customer satisfaction index (CSI) is 80%, which means that users are very satisfied with the BTN Mobile application. Then the indicators that need improvement in quadrant I of the IPA method are indicators, B3 (Fulfillment), C6 (System Availability), and D2 (Responsiveness). Recommendations for improvement include providing easy and accurate transaction services, features for purchasing credit, data, and top-ups, as well as a quick response if there is a problem with the customer's account.
Pengujian Otomatis GUI dengan Katalon Studio pada Situs Lowongan Kerja Jobstreet dan Glints Azhari, Fauza Wayah; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i3.63134

Abstract

Jobstreet dan Glints merupakan situs rekrutmen kerja online yang menyediakan informasi lowongan kerja dan kesempatan karier untuk para pencari kerja. Situs lowongan kerja Jobstreet dan Glints memiliki kompleksitas GUI yang berbeda-beda dan adanya peningkatan jumlah pengguna maka diperlukan pengujian GUI dan pengujian performa. Penelitian ini bertujuan untuk mengetahui hasil pengujian GUI dan pengujian performa pada kedua situs, apakah fungsionalitas dari kedua situs tersebut dapat berjalan dengan baik dan seberap jauh performa kedua situs saat berjalan di bawah beban kerja. Pengujian GUI ini dilakukan secara otomatis dengan Katalon Studio dan menggunakan metode Software Testing Life Cycle (STLC). Sedangkan, pengujian performa dilakukan dengan teknik load testing, alat yang digunakan yaitu JMeter dan menggunakan metode Performance Testing Life Cycle (PTLC). Hasil dari pengujian yang telah dilakukan menunjukkan bahwa fungsionalitas situs Jobstreet lebih unggul daripada situs Glints dikarenakan semua kasus uji Jobstreet memiliki status keberhasilan passed pada semua iterasi pengujian. Sedangkan, pada situs Glints terdapat satu kasus uji yang failed yaitu pada TC14_Pengalaman Kerja saat pengujian kedua dikarenakan terdapat field yang tidak dapat berinteraksi. Namun, masalah tersebut dapat teratasi. Dari segi response time kedua situs memiliki kelebihan dan kekurangan masing-masing. Untuk hasil pengujian performa menunjukkan situs Jobstreet memiliki performa yang baik, sedangkan situs Glints menunjukkan server menolak semua request yang dikirim.
DESIGN OF A RAW MATERIAL INVENTORY CONTROL INFORMATION SYSTEM WITH THE JUST IN TIME (JIT) METHOD (CASE STUDY: CV. Sumber Rezeki): RANCANG BANGUN SISTEM INFORMASI PENGENDALIAN INVENTORY BAHAN BAKU DENGAN METODE JUST IN TIME (JIT) (STUDI KASUS : CV. SUMBER REZEKI) Mu'tashim, Muhammad Afif; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i3.63503

Abstract

CV Sumber Rezeki is an MSME engaged in the production and sale of furniture based on requests from buyers or consumers which include household furniture, office interiors, kitchen sets, room sets, hotel interiors, apartment interiors and all types of wood-based craft work. The development of the industrial revolution 4.0 has a major impact on MSME development actors. However, not all MSMEs in Surabaya City utilize technology in their business processes. CV. Sumber Rezeki requires a strategy that can be used in planning raw material needs which aims to emphasize the purchase of raw material needs that are only used to make furniture or production through ordering requests from consumers or buyers. The results of this study indicate that the application can help CV. Sumber Rezeki in solving raw material inventory planning problems. This will make it easier for companies to determine the frequency of purchases, how many times each message should be sent, the amount of raw material orders for each message, the number of orders for each shipment, and the total cost of raw material inventory with Just In Time (JIT).
USABILITY AND USER EXPERIENCE TESTING OF THE THREADS APPLICATION USING THE SYSTEM USABILITY SCALE (SUS) AND USER EXPERIENCE QUESTIONNAIRE (UEQ): PENGUJIAN USABILITY DAN USER EXPERIENCE APLIKASI THREADS MENGUNAKAN SYSTEM USABILITY SCALE (SUS) DAN USER EXPERIENCE QUESTIONNAIRE (UEQ) Anggraini, Ayu; Suyatno, Dwi Fatrianto
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i3.63909

Abstract

Technology now plays an important role in life. So the progress of information technology is also accelerating rapidly. The latest data from the central statistics agency shows a fairly high increase in internet usage in Indonesia which can reflect the openness of the community to new technologies. From people's openness to new technology, mobile apps have become popular, one of which is the Threads application. Meta claims that Threads attracted 100 million users within a week of its launch. However, reports from online research researchers such as Sensor Tower and SimiliarWeb show that the number of Threads users has decreased significantly. On the other hand, usability and user experience are important elements in application development. The use of SUS and UEQ measurement tools allows users to test the usability and user experience of an application from the end user's perspective based on the experience after using the application. Based on the results of data processing using the System Usability Scale (SUS), the results of the calculation in the form of the number of average score values of 54.35 enter the Grade Scale with category D, Adjective Range with category OK, Acceptable with category Marginal, and NPS (Net Promoter Score) with category Ditractor. Based on the results of data processing using the User Experience Questionnaire (UEQ), the value of attractiveness (mean 0.4), perspicuity (mean 0.605), efficiency (mean 0.15), dependability (mean 0.065), stimulation (mean -0.095), and novelty (mean -0.155) has an average value between -0.8 and 0.8, which indicates a neutral evaluation level. Based on the benchmark results, the value obtained on each UEQ variable using the UEQ Data Analysis Tool gets a Bad value on all variables, namely attractiveness, efficiency, perspicuity, dependability, stimulation, and novelty. Overall, based on the user experience after using the Threads application, it is rated less by respondents so it needs to be improved to meet user expectations.
Evaluation of Service Quality And User Experience on Livin' By Mandiri Using E-Servqual and Usability Testing Methods Zulvia Arifatul Fadzilah; Suyatno, Dwi Fatrianto
Journal of Education Technology and Information System Vol. 2 No. 02 (2026): Journal of Education Technology and Information System (JETIS)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Livin’ by Mandiri is application from Bank Mandiri which can accessed and used by customers or candidate Bank Mandiri customers. The number of complaints submitted​ user become challenges that must be faced by the parties Livin’ by Mandiri. Parties Livin’ by Mandiri need to know how expected service​ users and services what needs to be improved and how experience user during use application. To find out matter the done study this is by using method E-Servqual and Usability Testing. Research data taken from user application Livin’ by Mandiri through questionnaires and testing. Data analysis techniques in study this includes, analysis ­gap between perception and expectation users, analysis importance performance analysis, and analysis usability testing using use system usability scale. The results in study this show that all dimensions of E-Servqual is in a negative gap. The SYS1 dimension in importance performance analysis is in quadrant 1, which means it is priority improvements. The results of usability testing show that application easy used however Still there were 0.35 errors during testing. In addition, the time user completing the task is 0.0796 goal/sec. Satisfaction level user is at grade C which means it is still can accepted but needs to be improved.
PENGUKURAN FAKTOR ADOPSI INSTANS MESSAGING SEBAGAI PLATFORM LAYANAN AKADEMIK INSTITUSI PENDIDIKAN MENGGUNAKAN TECNOLOGY ACCEPTANCE MODEL: PENGUKURAN FAKTOR ADOPSI INSTANS MESSAGING SEBAGAI PLATFORM LAYANAN AKADEMIK INSTITUSI PENDIDIKAN MENGGUNAKAN TECNOLOGY ACCEPTANCE MODEL Suyatno, Dwi Fatrianto; Utami, Ardhini Warih
JIEET (Journal of Information Engineering and Educational Technology) Vol. 7 No. 1 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jieet.v7n1.p30-35

Abstract

Institusi pendidikan sebagai lembaga yang memiliki tujuan dan peranan dalam memberikan pengajaran dan penanaman nilai kehidupan kepada peserta didik. Selain memberikan layanan berupa akademik, dalam Institusi pendidikan juga memiliki dan interaksi antara sekolah, guru dan orang tua peserta didik. Masa pandemi meninggalkan kisah kelam bagi institusi pendidikan, diantaranya ancaman kualitas pendidikan yang memberikan pengaruh pada masa depan pendidikan di Indonesia. Optimalisasi layanan akademik yang dilakukan adalah mempertahankan adanya komunikasi sebagai bentuk interaksi antara pihak sekolah (guru), murid/siswa dan walimurid. Hal ini diwujud nyatakan dengan menjadikan instans messaging sebagai platform layanan akademik guna mengetahui kemajuan belajar peserta didik oleh hampir seluruh institusi pendidikan di Indonesia (Sekolah). Penggunaan instant messaging dilakukan oleh institusi pendidikan hingga saat ini. Banyak sekali keuntungan yang didapatkan ketika menggunakan instant messaging sebagai bagian dari layanan akademik instusti pendidikan khususnya terkait dengan akademik peserta didik. Penelitian pengukuran faktor adopsi instant messaging dilakukan dengan menggunakan variabel yang terdapat dalam model TAM, teknik analisa menggunakan SEM dan tools SMART PLS. Penelitian ini mengukur faktor-faktor yang mempengaruhi tingkat adopsi instant messaging dilingkungan institusi pendidikan dan menghasilkan enam hipotesis yang diterima.
Co-Authors Abdul Khamid, Abdul Agustina, Deva Al Zulfi, Fakhrul Alamuddin Andrianto, Lifan Dwinur ANITA QOIRIAH Ardhini Warih Utami Ardhini Warih Utami, Ardhini Warih Arofah, Rizqika Ayu Anggraini Azhari, Fauza Wayah Damayanti, Nadiah Della Daniel Zilbryan Ismail Haris Emireza, Emireza Fa'iqoh, Hanifatul Firmansyah, Rifqi Rasendriya Fitriaruli, Hany Herawati, Mega Cipta Hermawan, Gerald Christopher Indhira, Rizania Fayza Ingratubun, Abriyanto Jannah, Friday Zahrotul Kartikasari, Reyka Ayu Mu'tashim, Muhammad Afif Nasrullah, Awaludin Ilham Ningtyas, Resita Permatasari Ayu Cahya Nopitasari, Ninik Ayu Nurcahyani, Fanny Septi Pramustia, Renanda Faulina Dwi Pristanti, Aisyah Nungky Purwoko, Raditya Edhi Puspitasari, Aulia Dewi Putra, Yusril Adriansyah Rahadian Bisma Rahman, Auliyaur Ramadhan, Brian Adiyatma Rina Harimurti Rochana, Ika Hanim Roz, Adela Silvia Sari, Putri Febriana Soegiyarto, Ronald Christian Sujatmiko, Fariz Zulvia Arifatul Fadzilah