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All Journal TEKNIK INFORMATIKA Sainteks Jurnal Pseudocode SMATIKA Jurnal Ilmiah KOMPUTASI Jurnal Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA InComTech: Jurnal Telekomunikasi dan Komputer Jurnal SOLMA Prosiding Seminar Nasional Teknoka Dinamisia: Jurnal Pengabdian Kepada Masyarakat SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Sisfokom (Sistem Informasi dan Komputer) IJID (International Journal on Informatics for Development) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Linguistik Komputasional Jurnal ICT : Information Communication & Technology Building of Informatics, Technology and Science FIKROH: JURNAL PEMIKIRAN DAN PENDIDIKAN ISLAM Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal Informatika dan Rekayasa Perangkat Lunak Jurnal Asiimetrik: Jurnal Ilmiah Rekayasa Dan Inovasi JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON) Teknosains : Jurnal Sains,Teknologi dan Informatika Infotech: Journal of Technology Information Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer SmartComp Fikroh: Jurnal Pemikiran dan Pendidikan Islam JURNAL TEKNIK INFORMATIKA DAN KOMPUTER Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Cosmic Jurnal Teknik BHAKTI JIVANA Smatika Jurnal : STIKI Informatika Jurnal
Firman Noor Hasan
Universitas Muhammadiyah Prof. Dr. Hamka
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Journal : IJID (International Journal on Informatics for Development)

 1 
Analysis of Public Sentiment Towards POLRI's Performance using Naive Bayes and K-Nearest Neighbors Handika, Yusuf; Hanif, Isa Faqihuddin; Hasan, Firman Noor
IJID (International Journal on Informatics for Development) Vol. 13 No. 1 (2024): IJID June
Publisher : Faculty of Science and Technology, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/ijid.2024.4500

Abstract

Using Twitter as a platform for sharing information includes tracking public perceptions of the performance of the Indonesian National Police (POLRI). Public sentiment assists as a gauge for evaluating POLRI's operational capabilities and supports decision-making processes to enhance the organization's reputation. However, raw public opinion data often requires careful analysis for decision-making. Hence, conducting sentiment analysis of Twitter data is crucial. This analytical process involves extracting and classifying opinions into neutral, positive, and negative sentiments. This study employs two distinct sentiment analysis methods: the Naive Bayes algorithm and the K-Nearest Neighbors. Analysis of 1285 tweets reveals prevailing satisfaction with POLRI's performance, indicated by many positive sentiments. However, there is also a notable number of negative feelings. The assessment from confusion matrix results demonstrate that the Naive Bayes algorithm achieves 99.03% accuracy, while the K-Nearest Neighbors algorithm achieves 95.33% accuracy. By leveraging insights from public opinion data, POLRI can make more accurate and timely decisions, enabling it to better fulfill the community's needs and expectations. This strategic use of data enhances service quality and bolsters POLRI's favorable image among the public fosters more harmonious relationships and enhances public trust in law enforcement agencies.
Sentiment Analysis of TIMNAS Indonesia's Participation in the Asian Cup U23 2024 on X Using Naive Bayes and SVM Fathurrohman, Sewin; Afandi, Irfan Ricky; Hasan, Firman Noor
IJID (International Journal on Informatics for Development) Vol. 13 No. 1 (2024): IJID June
Publisher : Faculty of Science and Technology, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/ijid.2024.4504

Abstract

This study aims to analyze the sentiment of the Indonesian public regarding the participation of the Indonesian National Team in the 2024 U-23 Asian Cup through the social media platform X. Sentiment analysis is crucial for understanding public perception and its impact on support for the national team. The research methodology involves collecting user comments on X related to the team's performance during the tournament, followed by data cleaning. The dataset is manually labeled, with 80% used as training data for algorithmic model training and the remaining 20% as test data, classified using Naive Bayes and Support Vector Machine algorithms. The analysis results indicate that the SVM algorithm achieves a higher % accuracy rate of 95% compared to Naive Bayes, which achieves 87%. The majority of the 3367 opinions analyzed express positive or satisfactory sentiments towards the national team's participation. However, there are fewer negative sentiments, highlighting areas requiring team management's attention. This study provides valuable insights into public perception of the Indonesian National Team. Furthermore, these findings can inform policymakers and team managers' decision-making to enhance the team's quality and performance in the future.
Sentiment Analysis on Shopee Xpress Delivery Time Reviews Using Support Vector Machine and Logistic Regression Sewin Fathurrohman; Irfan Ricky Afandi; Irma Wahyuningtyas; Azis Styo Nugroho; Firman Noor Hasan
IJID (International Journal on Informatics for Development) Vol. 14 No. 2 (2025): IJID December
Publisher : Faculty of Science and Technology, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/ijid.2025.5073

Abstract

This study examines user sentiment towards Shopee Xpress delivery times using machine learning techniques. We collected 497 reviews from platforms like X and the Google Play Store, leveraging the valuable feedback despite its unstructured and informal nature. After labelling 398 reviews for model training and reserving 99 for sentiment prediction, we implemented two classification algorithms: Support Vector Machine (SVM) and Logistic Regression. These models categorised sentiments into negative, neutral, and positive classes. Despite class imbalance in the training data, SVM outperformed Logistic Regression with an accuracy of 93%, demonstrating a more balanced performance across sentiment categories compared to Logistic Regression's 90% accuracy. Both models showed consistent sentiment prediction on new data. Our findings highlight the potential of sentiment analysis as a valuable tool for Shopee Xpress to understand customer perceptions and improve delivery experiences. By providing actionable insights, this study can inform logistics improvements and enhance customer satisfaction. Future research could benefit from collaborating with Shopee to access internal data and integrating additional data sources for more comprehensive insights, ultimately driving business growth and customer loyalty. This study contributes to the growing body of research on sentiment analysis in logistics and e-commerce.
Co-Authors Abdillah, Allif Rizki Abdul Syakir Achmad Ramadhan Achmad Sufyan Aziz Afandi, Irfan Ricky Affandi, Irfan Ricky Afikah, Prista Afnan Sabili, Dian Ainurrafik Agus Fikri Agus Fikri Ahmad Rizal Dzikrillah Ahmad Rizal Dzikrillah Ahmad Roshid Ahmad Syahril Ahmad Syahril Al Ghozi, Dhiyauddin Alfandi Safira Alim, Endy Sjaiful Allif Rizki Abdillah Allif Rizki Abdillah Allif Rizki Abdillah Ammar Rusydi Ananda Prasta Warasati Janah Ananda, Ridha Faiz Andika Saputra Andriani, Vivi Anhari, Tirta Anwar Hidayat Ari Wibowo Arief Wibowo Arien Bianingrum Rossianiz Arvin Rafialdo Aulia, Muhammad Fathan Avorizano, Arry Azhar Haikal Anwar Azhar Haikal Anwar Azis Styo Nugroho Bagas Kembar Rezkyllah Bahrul Rozak Bahrul Rozak Dan Mugisidi Dandie Triyanto Desty Afni Dewi Mayangsari Dian Ainurrafik Afnan Sabili Dian Ainurrafik Afnan Sabili Diana Fitri Lessy Diana Fitri Lessy Dimas Febriawan Dimas Febriawan Dimas Febriawan Dion Parisda Ray Djeli Moh Yusuf Doni Gunawan Rambe E Erizal Erizal Erizal Estu Sinduningrum Estu Sinduningrum Fachri Zaini Fadli Al Gani Fadli Hardiyanto Putra Fadli, Khairul Faisal Parsakh Nursyamsi Faisal Parsakh Nursyamsyi Fajar Sidik Faldy Irwiensyah Faldy Irwiensyah Faldy Irwiensyah, Faldy Farhan Bias Purnama Putra Farhan Nufairi Farhan Nufairi Fathurrohman, Sewin Fauzan Setya Ananto Fauzi Kurniawan Fayakun Kun Febriandirza, Arafat Febriawan, Dimas Gusnul Mahesa Hafizh Dhery Al Assyam Handika, Yusuf Hanif, Isa Faqihuddin Hardyatman, Intan Diah Hazbi Santoso Hibatullah Faisal Hibatullah Faisal Hibatullah Faisal Hilmi Ammar Hilmy Zhafran Muflih I Ketut Sudaryana, I Ketut Ibnu Suhada Indra Ramadhan Indra Ramadhan Indriyanti, Prastika Intania Widyaningrum Irawati Irawati Irfan Ricky Afandi Irfan Ricky Affandi Irma Wahyuningtyas Isnan Wisnu Prastiyo Kamayani, Mia kivandi Nugroho Krisna, Mohammad Dito Dwi Kurniyati Nur Lathifah Dini Rachmawati Lingga Lingga Lingga Lita Astri Pramesti Luqman Abdur Rahman Malik Lutfi Triyuli Evana Rizki Luthfi Akbar Ramadhan M. Asep Rizkiawan Meliyawati MILASARI, LISA ASTRIA Mohammad Akhdaan Juliandra Muchammad Sholeh Muchammad Sholeh Muflih, Hilmy Zhafran Muhamad Saiful Arif Muhammad Abid Fajar Muhammad Ardhi Ryan Saputra Muhammad Ikhwan Muhammad Ikhwan Muhammad Rafly Al Fattah Zain Muhammad Ridwan Muhammad Rifansyah Mukti, Avis Tantra Mutiara Zahra Arifin Nisa Qonita Rizkina Nofendri, Yos Nugroho, Dendy Aprilianto Nunik Pratiwi Oktarina Heriyani Pamungkas, Dimas Panji Islami Anakku Pavita, Rachma Pranata, Ananda Bagas Prisilia Talakua Prista Afikah Purnamaningsih, Ine Rahayu Putri, Kirana Alyssa Rafli Erlangga Rahman Malik, Luqman Abdur Rahmatullah, Ahmad Faiz Ramadhita, Nindia Fitri Ramzah, Harry Reisa Inayah Rian gustini Ridwan Bagus Andreyanto Ridwan Maulana Subekti Rika Nurhayati Riyan Ariyansah Rizki Alamsyah Rizki Kamelia Rizky Ramdhani Rosalina Rozak, Bahrul Saputra, Ramadani Sari, Jessica Windi Sari, Laila Atikah Setiawan, Ahmat Sewin Fathurrohman Simamora, Silvia Damayanti Sinduningrum, Estu Sistani, Muhammad Ghiffar Siti Nurhaliza Sri Fitriani Sunata, Muhamad Hafidz Ardian Syahri, Alfi Tasya Rizki Salsabilla Tia Anggita Sari Transiska, Dwi Wahyu Stiyawan Wahyuningtyas, Irma Wanda Aulia Widyastuti Andriyani Windi Al Azmi Wulandari, Sania Zahra, Khofifah Humaeroh Az Zaini, Fachri Zuhri Halim Zuhri Halim, Zuhri