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All Journal Dinamik JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Community Development Journal: Jurnal Pengabdian Masyarakat Jutsi: Jurnal Teknologi dan Sistem Informasi J-Com (Journal of Computer) Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Electronic Journal of Education, Social Economics and Technology TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Jurnal Teknologi Ilmu Komputer The Indonesian Journal of Computer Science
Rohminatin, Rohminatin
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Journal : J-Com (Journal of Computer)

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PENERAPAN METODE SMA DALAM FORECASTING SYSTEM STOK VOUCHER INTERNET PADA BISMILLAH PONSEL Gunawan, M; Risnawati, Risnawati; Rohminatin, Rohminatin
J-Com (Journal of Computer) Vol. 5 No. 1 (2025): MARET 2025
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v5i1.3359

Abstract

Abstract: Bismillah Ponsel in Kisaran Kota faces challenges in managing internet voucher stock due to inefficient manual recording and limited active period. To overcome this problem, the application of the Single Moving Average (SMA) forecasting method is proposed to predict stock needs based on historical data. Thus, business owners can manage stock more optimally, avoid shortages or excess inventory, and improve business efficiency and finances. The results of the application of the SMA method show the prediction of voucher stock needs for April and May with fairly good Mean Absolute Percentage Error (MAPE) accuracy. For IM3 vouchers, the stock predictions for each month are 244 and 244.5 (MAPE 8.21%). Axis vouchers as many as 798 (MAPE 5.02%), XL as many as 713 and 724.5 (MAPE 5.02%), Telkomsel as many as 942 and 951 (MAPE 3.23%), Tri as many as 490 and 491 (MAPE 7.94%), and Smartfren as many as 656 and 664 (MAPE 5.38%). With quite high accuracy, the SMA method has proven to be able to predict sales quickly and accurately, help provide stock according to needs, and increase the operational efficiency of Bismillah Ponsel. Keywords: inventory; management; sales; forecasting; single moving average (SMA).Abstrak: Bismillah Ponsel di Kisaran Kota menghadapi tantangan dalam pengelolaan stok voucher internet akibat pencatatan manual yang tidak efisien dan masa aktif terbatas. Untuk mengatasi masalah ini, diusulkan penerapan metode peramalan Single Moving Average (SMA) guna memprediksi kebutuhan stok berdasarkan data historis. Dengan demikian, pemilik usaha dapat mengelola stok lebih optimal, menghindari kekurangan atau kelebihan persediaan, serta meningkatkan efisiensi dan keuangan bisnis.Hasil penerapan metode SMA menunjukkan prediksi kebutuhan stok voucher untuk April dan Mei dengan akurasi Mean Absolute Percentage Error (MAPE) yang cukup baik. Untuk voucher IM3, prediksi stok masing-masing bulan adalah 244 dan 244,5 (MAPE 8,21%). Voucher Axis sebanyak 798 (MAPE 5,02%), XL sebanyak 713 dan 724,5 (MAPE 5,02%), Telkomsel sebanyak 942 dan 951 (MAPE 3,23%), Tri sebanyak 490 dan 491 (MAPE 7,94%), serta Smartfren sebanyak 656 dan 664 (MAPE 5,38%). Dengan akurasi yang cukup tinggi, metode SMA terbukti mampu meramalkan penjualan secara cepat dan akurat, membantu penyediaan stok sesuai kebutuhan, serta meningkatkan efisiensi operasional Bismillah Ponsel.Kata Kunci:     manajemen; persediaan; peramalan; penjualan; single moving average (SMA
PENGGUNAAN METODE SERVQUAL UNTUK MENILAI MUTU PELAYANAN DI KLINIK PRATAMA BABUN RIZKI br sinambela, salsabilah ramadani; Nurwati, Nurwati; Rohminatin, Rohminatin
J-Com (Journal of Computer) Vol. 4 No. 3 (2024): NOVEMBER 2024
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v4i3.3516

Abstract

Abstract: Babun Rizki Pratama Clinic is a business that operates in the health services sector. Pratama Babun Rizki Clinic is located in Haessa Air Genting Village Dusun IV, Air Batu District, Asahan Regency. The public always asks for quality medical services, but often these requests do not meet expectations, because the services provided to patients at Babunn Rizki Pratama Clinic are said to be less effective. The lack of staff at the Pratama Babun Rizki Clinic results in a long patient examination process, so that many patients receive less effective services and are at high risk of experiencing medical errors. These various problems can be overcome by using technology that carries the concept of service to patients using the Service Quality (SERVQUAL) method. The method used in this research is qualitative, where this research is carried out by distributing questionnaires to find out how respondents respond to the services provided. The results of service calculations using the Servqual method at Babun Rizki Pratama Clinic showed that 80% of respondents felt "Not Satisfied" and 20% felt "Very Satisfied". Of the total assessment, there were 20 data indicating "Not Satisfied" and 5 data indicating "Very Satisfied". From the results of this percentage, it can be seen that only 5 data stated "Very Satisfied".    Keywords: service quality (servqual); babun rizki pratama clinic; decision support system; ph; mysqlAbstrak: Klinik Pratama Babun Rizki merupakan salah satu usaha yang bergerak dalam bidang jasa kesehatan. Klinik Pratama Babun Rizki beralamat di desa Haessa Air Genting Dusun IV Kecamatan Air Batu Kabupaten Asahan. Masyarakat selalu meminta pelayanan medis yang berkualitas, namun seringkali permintaan tersebut tidak sesuai harapan, karena pelayanan yang diberikan kepada pasien di Klinik Pratama Babunn Rizki dikatakan kurang efektif. Kurangnya pegawai yang ada di Klinik Pratama Babun Rizki mengakibatkan lamanya proses pemeriksaan kepada pasien, sehingga banyak pasien yang mendapatkan layanan kurang efektif dan beresiko tinggi mengalami kesalahan medis. Berbagai permasalahan tersebut dapat diatasi dengan menggunakan teknologi yang mengusung konsep pelayanan kepada pasien dengan menggunakan metode Service Quality (SERVQUAL). Metode yang digunakan dalam penelitian ini adalah kulitatif, dimana penelitian ini dilakukan dengan cara menyebarkan kuisioner untuk mengetahui bagaimana tanggapan responden terhadap pelayanan yang diberikan. Hasil perhitungan pelayanan menggunakan metode Servqual di Klinik Pratama Babun Rizki menunjukkan bahwa 80% responden merasa "Tidak Puas" dan 20% merasa "Sangat Puas". Dari total penilaian, terdapat 20 data yang menunjukkan "Tidak Puas" dan 5 data yang menyatakan "Sangat Puas". Dari hasil persentasi tersebut dapat dilihat hanya 5 data yang menyatakan “Sangat Puas”.Kata kunci: service quality (servqual); klinik pratama babun rizki; sistem pendukung keputusan; php; mysql
Co-Authors Agus, Raja Tama Andri Amalia Amalia Aritonang, Nurmala Plorensia Br Azhari, Irvan br sinambela, salsabilah ramadani Chaerani, Silva Cristifani, Cristifani Dali Ansa, Sri Devi Dalimunthe, Roni dermawan, ari Dewi Anggraini Edi Kurniawan Fransiska, Rani Gunawan, M Haryono, Rocky Helmia, Fauriatun Herman Saputra Hutauruk, Tascha Adela Ickhsan, Muhammad Indriani, Meliya Irianto, IriantoR Jhonson Efendi Hutagalung Khairani, Alya Fauza Khairani, Siti Fadillah Kifti, Wan Mariatul Maringan Sianturi Marpaung, Nasrun Mayhaky, Ade Mesran, Mesran Muhammad Ardiansyah Sembiring Muhammad Iqbal Ningsih, Ade Irma Suriya Novita, Ine Nursela, Imay Nurwati Nurwati Nurwijayanti Panjaitan, Arya Armando Pradipa, Naila Hanni Putra, Wikra Wardhana Wijaya Putri, Pristiyanilicia Rahmadani, Nurul Rahmawati, Rahmawati Riki Andri Yusda Risnawati Risnawati Rolly Yesputra SANTOSO SANTOSO Saputra, Endra Siagian , Yessica Siagian, Yessica Siregar, Iqbal Kamil Sri Wulan, Sri Suginam Syafrida Hafni Sahir Syahputra, Abdul Karim Titin, Tri Wanti Umairoh, Siti Ummi Kalsum Veronika, Devina Yusda, Riki Andri