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All Journal Jurnal Promosi Pendidikan Ekonomi Jurnal Proyek Teknik Sipil Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Yumary: Jurnal Pengabdian kepada Masyarakat Brilliance: Research of Artificial Intelligence Informatics and Enginering Dedication Journal Of Human And Education (JAHE) Journal of Management and Digital Business Publikasi Riset Mahasiswa Manajemen Journal of Mutidisciplinary Issues MDP Student Conference International Journal of Application on Economics and Business
Nicholas, Nicholas
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Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Journal of Management and Digital Business

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Analisis continuance usage intention pada penggunaan e-Wallet dengan information use fairness sebagai moderasi Putra, Edy Yulianto; Nicholas, Nicholas; Ariyanto, Hepy Hefri
Journal of Management and Digital Business Vol. 5 No. 1 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i1.1561

Abstract

This study aims to analyze the factors influencing the continuance usage intention (CUI) of e-wallet users in Batam, focusing on the effects of reputation, social media activeness, satisfaction, and information use transparency. Data was collected in Batam using a sample of five e-wallet applications, namely OVO, Gopay, ShopeePay, Dana, and LinkAja, with purposive sampling through an online questionnaire. This study used the SEM-SEM analysis method. The results indicate that reputation and social media activeness do not significantly impact users' CUI, while satisfaction has a positive and significant effect. Additionally, information use transparency was found to reduce fear of identity theft, contributing to users' decision to continue using e-wallets. Information use fairness was also found to have a significant adverse effect on the relationship between fear of identity theft and CUI, suggesting that the fair use of personal data reduces users' concerns. These findings provide new insights for e-wallet providers in designing strategies to enhance user loyalty, particularly by considering transparency and fairness in managing personal data.
Co-Authors Anjang Nugroho, Anjang Antonio, Jason Ariyanto, Hepy Hefri Butarbutar, Hotni Mutiara Calvin Calvin Candra candra Centrico, Centrico Chandra, Kelvin William Christina Christina Drice, Eric Ekadjaja, Margarita Elizabeth, Sri Megawati Fransisca, Violin Fransiska Soejono Hakim, Cristine Mulia Hartati, Ery Irawan, Anthony Joscelin, Joscelin Kusmawati, Kusmawati Larissa, Jesslyn Lee, Jenny Leo, Leo Liu, Lisa Carline M Ezar Al Rivan Putra Darmansius, Albertus Dwi Andhika Putra, Edy Yulianto Qadri, Rizni Aulia Sakana, Fayat Sasongko, Randie Stelyven, Stelyven Susanti, Oktris Sutojo, Albert Sutomo, Rudi Tang, Jeffen Tanuwijaya, Netanya Deecy Thimothy, Thimothy Wijaya, Andreas Yang, Jenny Yani, Pitri Yuki, Narumi Yuliana Yuliana