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All Journal Jurnal Ilmiah Teknologi dan Rekayasa Antivirus : Jurnal Ilmiah Teknik Informatika Oetoesan-Hindia: Telaah Pemikiran Kebangsaan Indonesian Journal of Electrical Engineering and Computer Science JITEL (Jurnal Ilmiah Telekomunikasi, Elektronika, dan Listrik Tenaga) Jurnal Puan Indonesia Jurnal Peternakan Integratif Jurnal ELTEK Jurnal IMAGE
Ardiansyah, Rizky
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PENERAPAN CHATBOT UNTUK JURUSAN TEKNIK ELEKTRO Marya, Dianthy; Ardiansyah, Rizky; Novianti, Atik
Antivirus : Jurnal Ilmiah Teknik Informatika Vol 19 No 1 (2025): Mei 2025
Publisher : Universitas Islam Balitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35457/vcq6d133

Abstract

High-quality campus services play a crucial role in supporting educational activities in higher education institutions. One approach to enhancing these services is by leveraging chatbot technology. Chatbots can provide swift and efficient responses to students, simplifying access to information and facilitating various transactions. Moreover, chatbots help reduce the workload of administrative staff, allowing them to concentrate on more complex responsibilities. However, data security and privacy remain critical aspects that require further improvement to ensure user trust. This study focuses on evaluating a chatbot application designed to support administrative services in the Electrical Engineering Department of the State Polytechnic of Malang using the string matching method. The evaluation process includes testing the chatbot’s functionality, interaction quality, compatibility, security, and overall performance. Results indicate that the chatbot achieves an accuracy rate of 90% in addressing students’ inquiries. Most users expressed satisfaction with the chatbot’s response speed and precision. These findings suggest that chatbots are an effective solution for improving administrative services, particularly in the context of the Electrical Engineering Department at the State Polytechnic of Malang.
Co-Authors Abdul Rasyid Adi Pranoto, Adi Adriati W, Rieke Adzikirani Adzikirani, Adzikirani Al Kautsar, Rachmad Jibril Arianto, Yuri Aspudji, Muhammad Aspandi ATIK NOVIANTI Ayun, Qurrotu Bastiar, Berliana Budi Harijanto, Budi Deddy Kusbianto E. Mirwandhono Fatacahul A, Arinal Fauziah, Fuziah Haekal Bayani , Ahda Hamadi, Dzaki Alwan hasnudi Ikrar Hanggara, Ikrar Khoerun Nisa Safitri Marya, Dianthy Mochammad Junus Moh. Abdullah Anshori Ningsih, Andria Nirmala, Nabila Laila Paris, Bias Putradi, David Fydo Rahmatullah, Anurrafiq Rakhmania, Amalia Eka Ririd, Ariadi Retno Tri Hayati Soelistianto, Farida Arinie Tilidia Devaga, Army Wahyudi, Sendy Yuri Ariyanto