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All Journal Jurnal Reviu Akuntansi dan Keuangan JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal MEBIS (Manajemen dan Bisnis) Performance : Jurnal Bisnis dan Akuntansi Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Jurnal Syntax Fusion : Jurnal Nasional Indonesia Dynamic Management Journal Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Manajemen Agribisnis dan Agroindustri Jurnal Comparative : Ekonomi Dan Bisnis Jurnal Mahasiswa Entrepreneur Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan Journal of Economics, Assets, and Evaluation Manajemen : Jurnal Ekonomi Ektasi : Jurnal Ekonomi, Akutansi dan Organisasi Jurnal Pengabdian Masyarakat Manage Jurnal Ilmiah Manajemen Dan Kewirausahaan
Rahayu, Jekti
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal MEBIS (Manajemen dan Bisnis)

 1 
SATISFACTION OF UMRAH PILGRIMS IN UMRAH AND HAJJ PLUS TRAVEL ARMINAREKA PERDANA JEMBER Rahayu, Jekti
Jurnal Mebis Vol. 8 No. 1: July 2023
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v8i1.425

Abstract

Indonesia gets a very large quota for Umrah pilgrims, making a lot of Umrah travel mushrooming and having intense competition in creating satisfaction for the pilgrims. The case of ignored pilgrims makes some people worry about choosing travel and having low trust in them. This study aims to analyze the satisfaction of Umrah pilgrims of Arminareka Perdana Jember with a quantitative approach. Samples were taken of 238 respondents with a simple random sampling approach. Research data was obtained by distributing digital and printed questionnaires to pilgrims who had completed Umrah. Data were analyzed using the Partial Least Squares (PLS) analysis technique. The results of the analysis show that there is a strong relationship between several research variables on the satisfaction of Umrah pilgrims, which are price perception, service quality and trust. Improvements in price perceptions, service quality and trust led to an increase in the satisfaction of Umrah pilgrims.
Co-Authors Achmad Hasan Hafidzi Ahmad Izzuddin Albab, Bagas Alvy Hidayah Amalia, Cinthia Dwi Amalia, Risma Amilsamukti, Muhammad Rizqi Andrani, Vevina Talitha Apriansah, Noval Dias Azhad, Muhamad Naely Azhad, Muhammad Naely Bayu Wijayantini, Bayu Bunga Maharani Darmawan, Luqman Adi Dita, Amelia Violan Dwi Budi Santoso Feti Fatimah Firmansyah, Achmad Faiz Hilman Haris Hermawan, Haris Hidayah, Alvy Hysadha, Novalia Indrayanti, Latri Izzudin, Ahmad Kamalia, Carissa Nur Aulia Maharani, Puteri Devi Maheni Ika Sari Mahfudz, Ifatush Zafania Maulana, Kharisma Ivan Maya Sabrina, Adelia Annissa Mevia, Maulida Feren Arta Murtaliningtyas, Wenny Nor Afandi, Sujik Nuraini, Viky Nursaidah Nursaidah, Nursaidah Oktaviansyah, Renaldy Dwi Pratiwi, Madita Romadhoni Puspitadewi S, Ira Putri, Indrianingsih Putri, Tika Yulia Sari Qibtiyah, Siti Mariyatul Ramadani, Resza Ramadhan, Muhammad Alfan Rusdiyanto Rusdiyanto Rusdiyanto, Rusdiyanto Salehuddin, Salehuddin Salsabila Fara Saputra, Seno Sari, Nur Ita Seftiana, Angelita Septianingsih, Wahyu Eko Suharto, Akhmad Sumowo, Seno Trias Setyowati, Trias Virda, V Wahyu Eko Setianingsih Winahyu, Pawestri Yuniar, Etma Klisa Yunitasari, Silvia Yurico, Bagus