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All Journal Indigenous: Jurnal Ilmiah Psikologi Jurnal Administrasi Publik (JAP) Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Edunomika (JIE) Spirit Publik : Jurnal Administrasi Publik Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Proceeding of International Conference on Islamic Education Jurnal Mahasiswa Wacana Publik
Priyanto Susiloadi
Universitas Sebelas Maret
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Social Sciences Other

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Public Transportation Development in Surakarta City in Partnership Governance Perspective Kristina Setyowati; Salsabila Almas Nadhifa; Retno Suryawati; Priyanto Susiloadi
Iapa Proceedings Conference 2021: Sub Theme: Regional Governance
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2021.536

Abstract

Transportation plays an important role in mobility in urban areas. Surakarta City provides Bus Rapid Transit (BRT) transportation system, Batik Solo Trans. This research aims to find out the partnership performed by Surakarta City in public transportation development in partnership governance perspective. Data collection was conducted through interview and documentation. Analysis was conducted using Successful Collaborative Partnership principle from Agarwal, Caiola, and Gibson (2015). The research took place in Surakarta City, particularly in PT. Bengawan Solo Trans, PT. Trans Global Mandiri, Transportation Office, and Technical Executive Unit for Transportation as the organizer of feeder along with Bersama Satu Tujuan Cooperative. The research method used here was qualitative one with descriptive approach. The result of research shows that the principle of Successful Collaborative Partnership is analyzed based on 4 principles: (1) Clear Goals: to improve public service safely, comfortably, and affordably to the public; (2) Clear Roles: Government contributes to formulating policy, funding “buy the service” program, licensing, and providing public transportation infrastructure. The private is the operator responsible fully for public transportation management; (3) Trust: Surakarta City government trusts fully the private to perform cooperation, to provide and to manage Batik Solo Trans and feeder bus service; and (4) Commitment: Government and Private are committed mutually to providing transportation infrastructure, managing, maintaining, and operating public transportation.
Manajemen Pelayanan Administrasi Kependudukan Tutul WhatsApp di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Magetan Priyanto Susiloadi; Gina Putri Kartika
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 4, No 1 (2022): Birokrasi & Pemerintahan Daerah 7
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v4i1.17313

Abstract

This study aims to determine how the Management of Population Administration Services by WhatsApp (PAKTUWA) in the Department of Population and Civil Registration of Magetan Regency and to find out there is or not a gap that occurs in the service management. This study uses the service triangle model describing a service triangle model based on strategy, frontline people or HR, and friendly customer system. Gap model described to find out there is or not a gaps between gap 1 - 5 in the service management. This is a descriptive qualitative research, through interviews, observations and documentation studies. The sample selected by purposive sampling, The data validity used source triangulation. Data analysis technique uses Miles and Huberman model. The results of this study, the management of population administration services using whatsapp (PAKTUWA) in the population and civil registration office Magetan district at system indicators, human resources run smoothly, but the actual indicators have been running well but not optimal because the technology in SIAK only has one server and often experiences down so as to result in service to the community is hampered. While in customer indicators there are people who feel that the procedure of this program is too complicated for people who do not often use a phone. Gap that occurs is in Gap 1 lack of lean service structure, gap 2 there is a lack of reward to employees and Gap 3 is a technology problem that down hampers employee work and service to the community.
Fulfillment of Gender Needs of Students at School Tiyas Nur Haryani; Ismi Dwi Astuti Nurhaeni; Azyani Zulfatindayu; Muchtar Hadi; Priyanto Susiloadi
Proceeding of International Conference on Islamic Education 2016: Proceeding of 1st International Conference on Islamic Education
Publisher : International Islamic Schools Alliance

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51425/icie.vi.9

Abstract

Education is an important factor in building the country. Educating a child means building the nation. Nowadays, education takes place more in the secondary scope than in family environment. Schools play an important role in educating children in cognitive, affective, and psychomotor aspects. In Indonesia, the case of sexual abuse to children increases currently. The cases of sexual abuse result from unequal gender relations. Gender-responsive schools develop in line with the policy of gender mainstreaming in Indonesia. The school environment needs to meet the practical and strategic gender needs of its students. The results of this research described the students’ needs for gender in the school environment. Gender needs are expected to support zero sexual abuse of children. The research was conducted in the Senior High School in Sragen, Central Java Province, Indonesia representing Soloraya area. Primary data was collected through questionnaires with random sample. Data was presented in tables, charts and descriptions. The results showed the fulfillment of practical and strategic gender needs has not been optimal in schools in Sragen regency. The number of sexual abuse against children is still high due to the lack of monitoring. The results of this study recommended the collaboration to be strengthened in order to reduce gender-based violence and the development of institutional gender mainstreaming at schools.
Analisis Kualitas Pelayanan Pada Unit Perijinan Angkutan Dan Kendaraan Wajib Uji Dinas Perhubungan Kabupaten Karanganyar Fachry Prasetyo; Priyanto Susiloadi
JURNAL ILMIAH EDUNOMIKA Vol 4, No 02 (2020): EDUNOMIKA : Vol. 04, No. 02 Agustus 2020
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v4i02.1186

Abstract

Good service quality in public services will give an impetus to the user community to give a good assessment. Good service by the State Civil Servants (ASN) in the Transportation Obligatory Licensing Unit (UPAKWU) in the Karanganyar District Transportation Department was apparently still receiving complaints from the service user community. This shows that there are still some shortcomings in the implementation of the service system in the office. The sampling technique uses accidental sampling method. The data used are primary data obtained directly from respondents by providing a list of questions or questionnaires. Data analysis techniques using Importance-Performance Analysis (IPA) are used to measure the level of satisfaction of someone over the performance of other parties, and Cartesian Diagrams to determine service indicators that satisfy or do not satisfy consumers. The results showed that: Service quality in UPAKWU Karanganyar Regency according to customer perceptions has not been satisfactory, despite having good service performance / above average. This is based on the results of the Importance Performance Analysis analysis which gets a result of 94.36% (Total Tki
PENINGKATAN KUALITAS PELAYANAN PDAM DALAM MEWUJUDKAN SMART LIVING Kristina Setyowati; Priyanto Susiloadi; Retno Suryawati
Spirit Publik: Jurnal Administrasi Publik Vol 14, No 1 (2019)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.829 KB) | DOI: 10.20961/sp.v14i1.34000

Abstract

Smart City dalam  kehidupan masyarakat diharapkan dapat meningkatakan pelayanan publik. Salah satu kriteria dalam Smart City adalah Smart Living yang  berarti suatu ide atau gagasan mengenai bagaimana menciptakan kondisi interior / lingkungan menjadi lebih efisien, lebih aman, lebih sehat dan estetis. Untuk mewujudkan  Smart Living, maka dilakukan dengan cara peningkatan kualitas pelayanan PDAM. Tujuan penelitian ini untuk meningkatkan kualitas pelayanan  PDAM, sehingga tersedianya pelayanan air bersih yang sehat. Metode yang diginakan dengan metode diskriptif kuantitatif, dengan menggunakan skala Likert. Untuk mengukur  kualitas pelayanan dilakukan dengan melihat gap antara persepsi pelanggan atas kepentingan (harapan) dengan kinerja pelayanan yang diterima , yang dilihat dari dimensi menurut Parasuraman yang meliputi dimensi : RATER : Reliability, Assurance , Tangible, dan Empati dan Responsiveness. Hasil penelitian disimpulkan bahwa kulaitas pelayanan PDAM belum bisa mewujudkan Smart Living, karena masih ada 7 kriteria di kuadran A, yaitu : a) jaminan ketersediaan air bersih dan jernih, b) jaminan higenis air, c) jaminan debit air yang banyak,  d) kontunitas air lancar,  e) jaminan adanya kontrol terhadap saluran air secara berkala , f)  kriteria ketepatan dalam  mencatat meteran,  g) kriteria kepekaan pegawai dalam merespon segala kebutuhan dan keluhan pelanggan yang merupakan kriteria yang sangat mendukung Smart Living. Rekomendasi yang diberikan hendaknya  sangat memprioritaskan  semua kriteria yang berada di kuadran A  untuk lebih ditingkatkan kinerjanya.
Pengaruh Kualitas Pelayanan dan Customer Experience Terhadap Kepuasan Pelanggan Kereta Rel Listrik (KRL) Jogja-Solo Priyanto Susiloadi; Vivie Silvania Intan Nirmala
Spirit Publik: Jurnal Administrasi Publik Vol 17, No 2 (2022)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/sp.v17i2.66883

Abstract

This study aims to determine the effect of service quality and customer experience on customer satisfaction at KRL Jogja-Solo. KRL Jogja-Solo is a public transportation that has recently been operated to facilitate the mobility of people around Jogja-Solo. In addition, the Jogja-Solo KRL is one of the steps to improve service to customers. The method used is a quantitative method with the type of casual associative research and using a survey method. The sample that will be used in this study is accidental sampling with data collection techniques using a questionnaire. The data analysis technique will use ordinal logistic regression analysis with the help of statistical software IBM SPSS 25. Meanwhile, the theory that will be used is the theory of service quality by Parasuraman, the theory of customer experience by Schmitt, and the theory of customer satisfaction by Irawan. The results of this study indicate that service quality and customer experience have a positive and significant effect on customer satisfaction for the Jogja-Solo KRL. In addition, service quality and customer experience simultaneously have a simultaneous effect on customer satisfaction.
Masyarakat Digital dan Problematika Kesejahteraan: Analisis Isi Wacana Rutiana Dwi Wahyunengseh; Tiyas Nur Haryani; Priyanto Susiloadi; Lukman Fahmi
Spirit Publik: Jurnal Administrasi Publik Vol 17, No 2 (2022)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/sp.v17i2.63520

Abstract

Digital society is a necessity, not only requiring adjustments to aspects of physical infrastructure, but also social infrastructure. This article presents a digital discourse analysis of the study of 11 Research Groups at the Faculty of Social and Political Sciences in 2022. The method used is content analysis, to examine the “digital” discourse of    41 proposal titles, which won funding from the University Research and Community Service Institute. The results of the study found that digital concepts are compared with the terms online, internet, social media, applications, Big Data. The term digital is discussed in the context of: the pillars of digital lifestyle, digital citizenship, digital commerce, and digital connectivity. The obstacle to the development of digital society is the limited public literacy about digital utilities. The study of the pillars of  digital identity and artificial intelligence contextualization from the social humanities aspect is still wide open for development. In the realm of community, it is still necessary to develop communication, information and education strategies for the use of digital device utilities for the welfare of an inclusive society. The development of a digital society will change the quality of conventional public service relationships. Suggestions for further research is to develop a risk assessment of digital community development from a social humanities perspective.
Kualitas Pelayanan Penerbitan Izin Mendirikan Bangunan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Surakarta Mohammad Haidar Mustaghfiri; Priyanto Susiloadi
Jurnal Mahasiswa Wacana Publik Vol 1, No 1 (2021): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (300.67 KB) | DOI: 10.20961/wp.v1i1.50893

Abstract

Pelayanan publik telah menjadi isu strategis di negara ini, karena layanan umum adalah hal dasar dari setiap negara yang harus dipenuhi oleh pemerintah. Dinasi Penanaman Modal dan Pelayanan Terpadu Satu Pintu Surakarta sebagaimana diatur dalam Peraturan Presiden No. 97 Tahun 2014 entang implementasi dari pelayanan terpadu satu pintu dengan otoritas untuk mengelola semua jenis perijinan dan non perijinanm yang salah satu jenis izin yangg dapat ditangani disini adalah izin mendirikan bangunan. Tujuan penelitian ini untuk menggambarkan kualitas layanan penerbitan izin bangunan (IMB) disediakan oleh DPMPTSP Surakarta untuk umum.Penelitian ini merupakan penelitian deskriptif kualitatif. Dengan fokus penelitian yang didasarkan pada kualitas layanan yang dirumuskan oleh Parasuraman: nyata keandalan, responsif, jaminan dan empati. Teknik sampling yang digunakan adalah purposive sampling dan accidental sampling. Jenis data yang dihasilkan adalah data primer dan data sekunder. Teknik pengumpulan data mengunakan teknik wawancara, observasi dan dokumentasi. Validasi data menggunakan teknik metodologis triangulasi. Teknik analisis menggunakan model interaktif,Hasilnya menunjukkan bahwa kualitas bangunan Layanan penerbitan ijin menyediakan DPMPTSP Surakarta. Dalam tangibles aspek perlu lebih banyak kursi tunggu dan ruang tunggu pembangunan. Aspek kehandalan, umum sudah mendapatkan prosedur ederana dan penerangan prosedur. Responsif aspek, dengan memberikan pembagian tugas di layanan untuk memberikan kesempatan layanan. Aspek jaminan, legalitas pembiayaan yang diberikan oleh Surat Keterangan Retribusi Daerah (SKRD). Aspek empati, petugas memiliki sikap pribadi yang baik selama memberikan layanan kepada publik. 
Akuntabilitas dan Transparansi Pelayanan Izin Mendirikan Bangunan Tahun 2020-2021 di Surakarta Rizky Ardhian Nugraheni; Priyanto Susiloadi
Jurnal Mahasiswa Wacana Publik Vol 2, No 2 (2022): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/wp.v2i2.66591

Abstract

This research is contained about accountabilty and transparency of Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Surakarta City in the building permits service. This study is trying to find out how accountability and transparency in building permits service as a government responsipility to realize good governance. Accountability such an important thing to realize the good governance. Honesty and legal accountability, managerial accountability and policy accountability according to Ellwood are used in this study. To complete the accountability aspect, the theory of transparency is used according to Dwiyanto. This research uses a qualitative descriptive research type. The results of this study indicate that DPMPTSP Surakarta City has been accountable, seen from the fulfillment of 3 dimensions of accountability in the IMB, namely legal accountability and honesty, managerial accountability, and policy accountability. On legal accountability and honesty, officers related to IMB services use regulations that are used as guidelines, Perda Nomor 8 Tahun 2016 Tentang Bangunan Gedung. In managerial accountability, the Surakarta City DPMPTSP has made an effective and efficient IMB service flow. As well as on accountability policies, the Surakarta City DPMPTSP issued several policies that had a positive impact on various stakeholders, such as eliminating retribution fees for building houses of worship. On the criteria of transparency, information about services is easily accepted by the public. It can be said that the Surakarta City DPMPTSP has fulfilled the aspects of good governance.
Implementasi Program Sanitasi Total Berbasis Masyarakat (STBM) di Kecamatan Musuk Kabupaten Boyolali Bagaskara Dwi Wahyu Jati; Priyanto Susiloadi
Jurnal Mahasiswa Wacana Publik Vol 2, No 1 (2022): Jurnal Mahasiswa Wacana Publik
Publisher : Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Politik Universitas Sebela

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.281 KB) | DOI: 10.20961/wp.v2i1.63267

Abstract

The Community Led Total Sanitation Program (CLTS) is an approach to changing the character of hygiene and sanitation behavior through community empowerment through the triggering method. One of the areas in Boyolali Regency, Musuk District, is an area that implements the CLTS program where this program requires clean water to carry out the first, second and third pillar of the CLTS program. The Musuk District community also relies on livestock as one of the livelihoods, the fourth pillar and the fifth pillar trying to change the behavior of the Musuk District community in processing waste and liquid waste in the environment in which they live. This study aims to determine the implementation of the CLTS program in Musuk District using the theory of policy implementation according to Grindle which consists of: content of policy and context of policy. This type of research uses descriptive research methods with qualitative methods, data collection through observation, interviews, and documentation. The results showed that all parameters such as content of policy and context of policy had been implemented properly. However, due to the Covid-19 pandemic, parameters such as program implementers, namely monitoring and evaluation activities, also funding resources, were hampered.
Co-Authors Azyani Zulfatindayu Bagaskara Dwi Wahyu Jati Fachry Prasetyo Gina Putri Kartika Herwan Parwiyanto Is Hadri Utomo Jayanti Arvi Setiani Kristina Setyowati Kristina Setyowati Kristina Setyowati Lukman Fahmi Mohammad Haidar Mustaghfiri Muchtar Hadi Retno Suryawati Retno Suryawati Retno Suryawati Rino A. Nugroho Rizky Ardhian Nugraheni Rutiana Dwi Wahyunengseh SA Santoso Salsabila Almas Nadhifa Septyanto G. Prakoso Shafira Twinsa Diaz Theda Renanita Tiyas Nur Haryani Tiyas Nur Haryani Vivie Silvania Intan Nirmala