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All Journal Journal of Secretary and Business Administration Jurnal E-Bis: Ekonomi Bisnis ATRABIS: Jurnal Administrasi Bisnis (e-Journal) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Jurnal Keuangan dan Akuntansi Terapan (KUAT) Journal of Accounting and Finance Management (JAFM) Padma: Jurnal Pengabdian Kepada Masyarakat Jurnal Komputer Bisnis Jurnal Ekbis (Ekonomi & Bisnis) Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Innovative and Creativity Secretary Administration Journal Jurnal Sekretaris & Administrasi Bisnis Khazanah Multidisiplin
Hadiaty, Fifit
Academic Secretary And Management Kencana Bandung
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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The Influence of Leadership Style on Employee Performance: The Role of Employee Motivation at PT AHI Tbk Niknik Ahmad Munawar; Fifit Hadiaty
Journal of Accounting and Finance Management Vol. 5 No. 4 (2024): Journal of Accounting and Finance Management (September - October 2024)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v5i4.826

Abstract

This study aims to analyze the impact of leadership style, work environment, and motivation on employee performance at PT. AHI Tbk. Using a quantitative method with a sample of 200 employees, data were analyzed using Smart PLS 3. The results indicate that leadership style has a significant effect on employee performance, with a t-statistic of 4.326 and a p-value of 0.000. Conversely, the work environment did not show a significant effect on employee performance, as evidenced by a t-statistic of 1.253 and a p-value of 0.211. Additionally, motivation did not function as a significant mediator between leadership style and employee performance. These findings suggest that improving employee performance can be achieved through the development of effective leadership styles, although the work environment aspects require further evaluation. The recommendations generated from this study include enhancing leadership training programs, improving working conditions, and focusing on employee motivation development. This research is expected to provide insights for management and stakeholders to improve employee performance through a more holistic approach.
Model Pelatihan Pelayanan Berbasis Kepuasan dan Kebahagiaan Pelanggan Pada Siswa Kelas XII SMK Prakarya Internasional Nihayatul Adawiyah; Muhammad Ridho; Fifit Hadiaty
Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol. 4 No. 1 (2026): Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : Fisip UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/commen.v4i1.3243

Abstract

This community service program was motivated by the limited understanding among vocational high school students regarding service concepts that remain procedural and insufficiently oriented toward customers’ emotional experiences. The program aimed to improve students’ competencies in delivering services that integrate customer satisfaction and customer happiness. The activity employed a participatory training approach through interactive lectures, focused group discussions, and role-play simulations involving 94 twelfth-grade students of SMK Prakarya Internasional. This approach was designed to strengthen conceptual understanding, practical skills, and empathetic service attitudes oriented toward customer experience. The results demonstrated improvements across all evaluation indicators. Understanding of customer satisfaction increased from 65% to 84%, understanding of customer happiness increased from 52% to 83%, the ability to distinguish satisfaction from happiness increased from 58% to 86%, and empathy-based service attitudes increased from 68% to 89%. In addition, qualitative observations revealed behavioral changes among students, particularly in communication skills, responsiveness, and empathy during service practices. Therefore, the program proved effective in transforming students’ service orientation from task-based service to experience-based service and is relevant for strengthening vocational education competencies in the service sector.
Co-Authors Adawiyah, Nihayatul Ade Ponirah Ahmad Munawar, N. Ahmad Munawar, Niknik Amelia, Risna Budiarti, Isniar Dea Tasya Dinna Astriyana Elly Watti Noorhan Euis Hernawati Firdha Yunisa Puteri 2 Heny Hendrayati Isniar Budarti Jaenal Arifin Lili Adi Wibowo Muhammad Ridho Muthmainnah Nihayatul Adawiyah Niknik Ahmad Munawar Nurhidayati, Ninin Parantoro, Apri Rahma Fitria Handayani Rina Kurniawati Risna Amelia Septi Noer Lailela Sri Wahyuningsih Yanuarti, Ary Yogi Prastiandi YUSUF, RAMAYANI