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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian Masyarakat Indonesia Madiun Spoor : Jurnal Pengabdian Masyarakat Journal Of World Science
Ependi, Ahmad
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

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Analisis Tingkat Kepuasan Penumpang Berdasarkan Kinerja dan Fasilitas Pelayanan Stasiun Kereta Api Ngawi Ependi, Ahmad; Kurniawan, Safrudin
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 6 No. 3 (2023): July 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v6i3.17480

Abstract

This study aims to analyse the level of passenger satisfaction based on the performance and service facilities of Ngawi Railway Station. Passenger satisfaction is an important indicator in evaluating the quality of rail transportation services and understanding passenger needs. This study used a survey method with a questionnaire as a data collection tool. The sample was taken from passengers who use train services at Ngawi Station. The questionnaire focused on the minimum service standards for the transportation of people by train in Ministerial Regulation Number 63 of 2019. The collected data were analysed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods to identify the main variables contributing to passenger satisfaction.  This study's results indicate that visitors' satisfaction level with Ngawi Station with the Minimum Service Standards is very satisfactory, with an average percentage of 91.80%.
Kajian kepuasan penumpang pengguna face recognition pada sistem boarding pass di Stasiun Madiun Ependi, Ahmad; Aprilia, Nyimas Arnita; Derbyandika, Ramadian
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 7 No. 4 (2024): October
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v7i4.36402

Abstract

This study aims to evaluate passenger satisfaction with the use of Face Recognition technology in the boarding pass system at Madiun Station. This technology was adopted to improve the efficiency of the boarding process and reduce queues, but it still creates different perceptions among users regarding its convenience. The study used the SERVQUAL method to measure service quality with five main dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data was collected through questionnaires to 100 respondents, long-distance train users who boarded from Madiun Station. The results showed a gap between user expectations and system performance, especially in the Tangibles and Reliability dimensions. This study recommends improvements in the operation of Face Recognition technology and increased socialization to passengers to better understand and accept this system.
Comparison of Railway Regulations Between Indonesia and Japan from a Consumer Protection Perspective: What and How? Churniawan, Erifendi; Ependi, Ahmad
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i2.6490

Abstract

This study examines the comparative regulatory framework governing the railway systems in Indonesia and Japan from the perspective of consumer protection. The research is grounded in the significance of ensuring quality public services in the railway transportation sector and the necessity of safeguarding consumer rights as service users. The primary objective of this research is to analyze the differences and similarities in railway regulations between Indonesia and Japan and to evaluate the extent to which consumer protection is accommodated within policy and implementation frameworks. This study employs a normative legal research method, utilizing a comparative law approach and a conceptual approach. Data analysis techniques include document review, statutory and regulatory analysis, and literature study related to transport regulation and public policy. The novelty of this study lies in its specific focus on consumer protection within railway transport regulation—an aspect that has rarely been studied comparatively between two countries with differing legal systems and infrastructure frameworks. The findings indicate that Japan has developed a more integrated consumer protection system, emphasizing service standards, compensation mechanisms, and operator accountability. In contrast, consumer protection in Indonesia remains general in nature and has yet to be regulated specifically within the railway sector. The study recommends that Indonesian policymakers strengthen railway regulations by explicitly incorporating principles of consumer protection and adopting best legal practices from Japan’s more consumer-oriented regulatory system.
Co-Authors Akhwan, Akhwan Akwan, Akwan Alfian Yuda Prasetiyo Aprilia, Nyimas Arnita Astuti, Septiana Widi Churniawan, Erifendi Derbyandika, Ramadian Fikria, Ainun Hana Wardani Puruhita Ilham Satrio Utomo Kurniawan, Muhamad Adib Kurniawan, Safrudin Kuswati, Atik Leliana, Arinda Malaiholo, David Prativi, Ayu Puspita Dewi Rachman, Natriya Faisal Riyanta, Wawan Rozaq, Fadli Rusman Prihatanto, Rusman Windi Nopriyanto Wirawan, Willy Artha