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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik JURNAL ILMU PEMERINTAHAN Sosioglobal : Jurnal Pemikiran dan Penelitian Sosiologi MIMBAR : Jurnal Penelitian Sosial Dan Politik JPSI (Journal of Public Sector Innovations) PERSPEKTIF PARETO : Jurnal Ekonomi dan Kebijakan Publik JURNAL PUBLISITAS Economics and Digital Business Review Bima Journal : Business, Management and Accounting Journal Jurnal Multidisiplin Dehasen (MUDE) JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) SENGKUNI Journal (Social Science and Humanities Studies) Journal of Social Science and Humanities (JoSSH) Jurnal Entrepreneur dan Manajemen Sains MIMBAR : Jurnal Sosial dan Pembangunan Indonesian Journal of Public Administration Review JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik El-Mujtama: Jurnal Pengabdian Masyarakat
Aprianty, Henny
Universitas Prof Dr Hazairin SH
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Journal : perspektif

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Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu Deni Triyanto; Kismartini Kismartini; Henny Aprianty; Puteri Novelia
PERSPEKTIF Vol 11, No 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.5876

Abstract

This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented.
Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu Deni Triyanto; Kismartini Kismartini; Henny Aprianty; Puteri Novelia
PERSPEKTIF Vol. 11 No. 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.5876

Abstract

This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented.
Budaya Kerja Polri dalam Sistem Pelayanan Masyarakat di Polres Bengkulu Tengah Henny Aprianty; Saikal Mulyadi; Rahiman Dani; Heru Purnawan
PERSPEKTIF Vol. 12 No. 3 (2023): PERSPEKTIF, July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v12i3.9628

Abstract

This article aims to discuss police services which ideally must work in a systematic, orderly, and controlled manner based on predetermined rules, which in reality have not been fully implemented. However, there are still complaints about the state of service to the community managed by the state apparatus, namely (POLRI), so it is necessary to increase service discipline and productivity by introducing a culture with work cultural values that are in harmony with national morals, values, and culture. The focus of the main discussion that will be put forward and explored in this work concerns the work culture of the police in the Central Bengkulu Police community service system. The purpose of this is to analyze the work culture of the police within the police staffing system in Central Bengkulu. The research in this work uses descriptive and qualitative methods; The material for this research comes from primary data and secondary data. Documentation, observation, and interviews are used as techniques in data collection. Data analysis with qualitative methods is presented descriptively. The results of this study indicate that: The work culture of the Police in the Bengkulu Police community service system has been carried out appropriately and responsibly following the work culture, regulations, and values. Officers also meet the requirements and are responsible for implementing a police work culture in the Central Bengkulu Police social service system. The expected implication of this study is that with a work culture that is in harmony with regional culture and the basis of the state, the apparatus can carry out work activities to the maximum and wholeheartedly in the Central Bengkulu region.
Co-Authors Agustomi, Endri Alexander Alexander Alexander Alexander, Alexander Alexsander Alexsander, Alexsander Alexsander, Alexsander Annisa Amaliah Apriansyah, Nopi Arifah Hidayati Arifah, Alia Arjianto, Arjianto Arnubi, Arnubi Arzona, Minda Aski, Hendri Aziz, Syahidallazi Azwardi, Evy Bobby Mandala Putra Budiman Sakti Cerianti Cerianti Dani, Rahiman Darmawi, Edi Dekki, Dekki Deni Triyanto Deni Triyanto Deswanti, Futri Rahayu Diky Mariantoy Dodo Sutardi Dodo Sutardi, Dodo Dwinri, Havenzi Elimus Elida, Yesmenti Erika, Tiara Devita Haira Kuspita Hairani, Puspa Hardiansyah Hardiansyah Hariani, Puspa Harmiati Harmiati Harmiati Herlina, Aili Herman Toyo Hermansyah Hermansyah Hernowo Novi Yanto HERU PURNAWAN Hesti, Sarwinda Hilda Distia Puspita Iansyah, Habibie Asfa Ismail, rahmat ismail Jaya, Pory Rusman Julianti Julianti, Julianti Kauri, Ocha Kismartini Kismartini Layantara, Esther Mardianto Mardianto Marlenni, Desmi Mitra, Alpin Doni Monika, Ersi Muhammad Ichwan Mulyadi Mulyadi Mulyadi Mulyadi Novica, Sentri Noviyanto, Hernowo Oktavia Anggraini Parwito Parwito Parwito, Parwito Pranata, Yuvaldo Dimas Purniati, Purniati Putera, Dento Puteri Novelia Putra, Harry Yanza Qua, Allamahu Syadidal Rahiman Dani Rahiman Dani Rahmat Ismail Revlen Herryanto Riswandi, Meky Ronanda, Aditya Candra Rudiyanto, George Saikal Mulyadi Santri Nuver Saputra, Noprian Sawihin Sawihin Sepramadi, Deki Sislan, Sislan Sisman, Sisman Sofyan, Elpi Sri Rahayani Stevani, Risa Supriyono, Supriyono Triyanto, Deni Wahyudi Saputra Wardana, Andy Pramudya Wardiansyah Wardiansyah Warsim, Warsim Wasi Seto Wasisto Yanto, Hernowo Novi Yudistio Dwi Putra Zarusdan, Hefta