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All Journal Journal of Economics, Business, & Accountancy Ventura Briliant: Jurnal Riset dan Konseptual Jurnal Maneksi (Management Ekonomi Dan Akuntansi) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Jurnal Radiologi Dentomaksilofasial Indonesia (JRDI) Jurnal Dinamika Administrasi Bisnis JAMI: Jurnal Ahli Muda Indonesia Indonesian Journal of Dentistry Jurnal Pengabdian Kepada Masyarakat Outline Journal of Community Development
Rachmawati, Ika
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Training on the Implementation of ISO 31000 Risk Management for Blitar City Food Business Association Utama, Adiguna; Latifah, Nunuk; Kurniawan, Hindra; Normawati, Rani Arifah; Wardani, Shanti Ike; Widayani, Anna; Rachmawati, Ika
Outline Journal of Community Development Vol. 3 No. 1: July 2025
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/f202bq61

Abstract

The food micro, small, and medium enterprises in Blitar face significant challenges in managing various business risks, including financial, operational, and strategic risks, which often hinder business continuity and growth. This study aims to enhance the risk management capabilities of food business actors in Blitar through a structured training program based on the international ISO 31000 standard. The training was delivered using lectures, discussions, and case studies, and its effectiveness was evaluated using the Kirkpatrick Level 2 method by comparing participants’ understanding before and after the training. Data were collected through pre-test and post-test questionnaires covering key aspects of risk management knowledge and practical application. The results demonstrate a substantial improvement in participants’ comprehension, with the average score increasing from 1.85 before the training to 3.65 after the training. The most significant gains were observed in the practical use of risk matrices and the identification of major risk categories, while the smallest improvement was found in the area of financial record separation, which already had a high baseline understanding. These findings indicate that the training was effective in increasing both conceptual and practical understanding of risk management among food business actors in Blitar. It is concluded that systematic risk management training based on international standards can significantly strengthen the resilience and sustainability of micro, small, and medium enterprises in the local food sector.
PREFERENSI PELAKU USAHA PADA E-COMMERCE TERHADAP LAYANAN LAST MILE DELIVERY Rachmawati, Ika; Utama, Adiguna Sasama Wahyu; Ruhana, Nafisah
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 14 No. 4 (2025): December
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v14i4.3633

Abstract

Introduction: Last-mile delivery is the critical final stage of the logistics chain, delivering goods from local distribution centers to end consumers and playing a pivotal role in customer satisfaction. To maintain buyer satisfaction and loyalty, e-commerce merchants must select courier service providers with established reputations and proven reliability. This study examines seller preferences regarding courier services, explicitly focusing on last-mile delivery operations.Methods: This research engaged a quantitative approach applying survey methodology. Data collection was conducted through both offline and online questionnaire distribution. The sample comprised 187 e-commerce store owners domiciled in East Java Province, Indonesia. Data analysis was performed using SmartPLS. Results: The findings reveal that performance expectancy in delivery reliability, delivery mode, and delivery cost significantly influences intention to use courier services. Performance expectancy in delivery time emerged as the most dominant factor, demonstrating significant effects both directly on intention to use and indirectly through performance expectancy in delivery cost as a mediating variable. Conversely, performance expectancy in the delivery area did not significantly affect intention to use.Conclusion and suggestion: The findings underscore that courier service providers must prioritize delivery reliability, cost efficiency, mode flexibility, and delivery speed, as these factors constitute primary considerations for e-commerce sellers when selecting last-mile delivery services for customer fulfillment. Future research should expand the scope of investigation and conduct segmented analysis by categorizing sellers by e-commerce platform. The inclusion of variables such as platform-specific internal policies is warranted, given that specific e-commerce platforms operate proprietary integrated logistics services. Keywords: Last-mile, Delivery, Customer, Preference, Service
Co-Authors Adiguna Sasama Wahyu Utama Almaududi Ausat, Abu Muna Anjani, Khamila Gayatri Anna Widayani Asti, Salma Mei Catarina Cori Pradnya Paramita, Catarina Cori Pradnya Farina Pramanik Febriyani, Ita Hindra Kurniawan Latifah, Nunuk Lusi Epsilawati Mulyati, Awin Mulyati, Diana Normawati, Rani Normawati, Rani A. Normawati, Rani Arifah Prajarini, Megawati Risyandi Anwar Ruhana, Nafisah Sari, Dimar Pangestika Sasama Wahyu Utama, Adiguna Suherlan Suherlan, Suherlan Utama, Adiguna Utama, Adiguna S. W. Wardani, Shanti Ike Widayani, Anna