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All Journal JDM (Jurnal Dinamika Manajemen) Indonesian Journal of Business and Entrepreneurship (IJBE) Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ilmiah Pariwisata Kesatuan Jurnal Abdimas Dedikasi Kesatuan Jurnal Aplikasi Bisnis Kesatuan Global Research on Tourism Development and Advancement (GARUDA) International Journal of Trends in Accounting Research
Rainanto, Bambang Hengky
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Wisatawan Di d’Kandang Amazing Farm Aulia, San San Dika; Manurung, Tarida Marlin Surya; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 2 (2024): JIPKES Edisi Juli 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i2.2755

Abstract

This research aims to see the influence of service quality and facilities on tourist satisfaction at D'Kandang Amazing Farm. There will be an increase and decrease in the number of tourist visits to D'Kandang Amazing Farm in 2023. The variables used are the quality of services and facilities and tourist satisfaction. The sample used was 108 respondents, taken from tourists who came to visit D'Kandang Amazing Farm. Sampling was carried out using a random sampling technique so that every tourist had the opportunity to participate in sampling. This research uses a quantitative approach and carries out several tests and analyzes such as descriptive analysis, validity test, reliability test, classical assumption test including normality test, multicollinearity test, heteroscedasticity test and hypothesis test including multiple linear regression analysis, partial test (t test), test simultaneous (f test). This research uses IBM SPSS 25 software to process the data. The results of data processing prove that service quality has a positive effect on tourist satisfaction, facilities have a positive effect on tourist satisfaction and service quality and facilities have a simultaneous effect on tourist satisfaction. Key Words: Sevice Quality, Facilities, Tourist Satisfaction
Pengaruh Daya Tarik Wisata Dan Electronic Word Of Mouth Pada Media Sosial Instagram Terhadap Keputusan Wisatawan Berkunjung Di The Jungle Waterpark Bogor Utami, Tiara Ayu; Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 2 (2024): JIPKES Edisi Juli 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i2.2756

Abstract

Kota Bogor ialah salah satu kota yang memiliki banyak potensi pariwisata, salah satunya wisata buatan yang ada di The Jungle Waterpark Bogor. Untuk menciptakan suatu destinasi wisata, diperlukan faktor penentu keberhasilan seperti daya tarik wisata agar wisatawan menjadi tertarik untuk berkunjung. Di tengah ketatnya persaingan pada sektor pariwisata, suatu destinasi wisata banyak yang mempromosikan daya tariknya secara meluas dengan memanfaatkan electronic word of mouth pada media sosial instagram untuk dapat mempengaruhi calon wisatawan dalam membuat keputusan berkunjung. Penelitian ini menggunakan metode kuantitatif dengan analisis regresi linier berganda. Teknik pengambilan sampelnya yaitu purposive sampling dengan jumlah sampel sebanyak 107 responden. Teknik analisis data yang dilakukan yaitu uji instrumen data, uji asumsi klasik, dan uji hipotesis menggunakan sotware IBM SPSS Statistics 25. Hasil pada penelitian ini menunjukkan bahwa: 1) Daya Tarik Wisata secara parsial berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. 2) Electronic Word Of Mouth pada media sosial instagram secara parsial berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. 3) Daya Tarik Wisata dan Electronic Word Of Mouth secara simultan berpengaruh positif dan signifikan terhadap keputusan wisatawan berkunjung di The Jungle Waterpark Bogor. Kata kunci: Daya Tarik Wisata, Electronic Word Of Mouth , Keputusan Berkunjung
Tourist Attraction Development After Revitalization of Taman Mini Indonesia Indah Rainanto, Bambang Hengky; Wiranti, Putri; Pujiastuti, Sri; Suryanti, Cecilia Valentina Srihadi; Bon, Abdul Talib; van Melle, Jonathan; Rudyanto, Bambang
Stupa Vol 7 No 1 (2025): Global Research on Tourism Development and Advancement (GARUDA)
Publisher : Prasetiya Mulya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/garuda.7.1.13-30

Abstract

This study investigates the development of tourist attractions at Taman Mini Indonesia Indah (TMII) following its revitalization, using the 4A framework: Attractions, Accessibility, Amenities, and Ancillary Services. A qualitative descriptive approach was applied, with data analyzed using Nvivo 12 Plus to facilitate thematic coding and identify patterns from interviews and observations. The findings highlight substantial improvements across all 4A components. Additionally, three key post-revitalization dimensions are identified: physical, economic, and social. The physical dimension involves the development of attractions, infrastructure upgrades, and environmental conservation efforts. Economically, TMII has expanded income sources, empowered small and medium enterprises, invested in infrastructure, and hosted events, strengthening its position as a premier destination. Socially, TMII serves as a center for education, cultural engagement, and community interaction, fostering a dynamic and inclusive social environment.
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Sudut Temu By Toastea Cafe Bogor Madyaratri, Ardha Nareswari; Suryanti, Cecilia Valentina Srihadi; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 6 No. 1 (2025): JIPKES Edisi Januari 2025
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v6i1.3328

Abstract

Tourism is not only an important economic sector for a country, but also has a significant impact on the food and beverage industry. Despite facing the challenges of the Covid-19 pandemic, this industry continues to grow, showing that the need for food and beverages remains high among the community. This high demand drives the growth of businesses in the food and beverage sector, such as restaurants and cafes, creating many food and beverage businesses. In facing this competition, every entrepreneur needs to have a unique strategy to attract customers. The purpose of this study was to identify the effect of price and service quality on customer satisfaction at Sudut Temu By ToasTea Cafe Bogor. This study uses a quantitative approach, with data analyzed using SPSS Statistics 29 Year 2023. The sample of this study consisted of 100 respondents, using the probability sampling method with the Slovin formula. The instrument used was a questionnaire to collect data from respondents. The results of the study showed that price and service quality had a positive and significant effect on customer satisfaction partially. Regression analysis also showed that price and service quality had a positive and significant effect simultaneously on customer satisfaction. The most dominant variable in influencing customer satisfaction in this study was service quality. Keywords: Price, Service Quality, Customer Satisfaction
The Influence Of Tourist Attraction And Accessibility On Tourists Visiting Decisions At Museum Kepresidenan Republik Indonesia Balai Kirti Sukmawati, Ani; Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 6 No. 1 (2025): JIPKES Edisi Januari 2025
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v6i1.3330

Abstract

When planning a tourist trip, tourists always consider the attractions offered by a destination because each place has its own uniqueness. The decision to visit a tourist destination is influenced by several factors, including tourist attraction and ease of accessibility. If a tourist destination is easily accessible, tourists will be more interested in visiting. This research was conducted to determine the influence of tourist attractions and accessibility on tourists visiting decisions at the Museum Kepresidenan Republik Indonesia Balai Kirti. The type of research used is quantitative research, with data collection techniques through questionnaires with a sample size of 100 respondents. The analytical method used is multiple linear regression analysis using the SPSS 25 software. The results of this study show that 1) Tourist Attraction has a significant effect on the Decision to Visit, 2) Accessibility has a significant effect on the Decision to Visit, 3) Tourist Attraction and Accessibility simultaneously have an effect significant impact on tourists' decision to visit the Museum Kepresidenan Republik Indonesia Balai Kirti. This study shows that the tourist attraction variable has the strongest influence on tourist visiting decisions at Museum Kepresidenan Republik Indonesia Balai Kirti. Keywords: Tourism Attraction, Accessibility, Visiting Decision
Analisis Pengembangan Sarana Dan Prasarana Museum Kepresidenan Republik Indonesia Balai Kirti Dalam Meningkatkan Kualitas Pelayanan Mumin, Alfiana; Saragih, Charles Parnauli; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 6 No. 1 (2025): JIPKES Edisi Januari 2025
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v6i1.3331

Abstract

This study is a qualitative research aimed at analyzing the development of facilities and infrastructure of the Presidential Museum of the Republic of Indonesia, Balai Kirti, as a strategy to enhance the quality of service to visitors. The research method employed is SWOT analysis, gathering data through direct observation, interviews, and literature review. The analysis results indicate that the development of facilities and infrastructure is crucial in improving the quality of service at Balai Kirti Museum. Physical infrastructure upgrades, such as building renovations, improved accessibility, and provision of adequate facilities, have enhanced visitor experiences. Additionally, the integration of information technology in information presentation and visitor interaction is also a significant factor in improving service quality. The findings underscore the importance of continuously updating and improving museum facilities and infrastructure to meet visitor expectations and needs. Sustainable development in this regard will help enhance the museum's reputation, increase visitor numbers, and strengthen its contribution to promoting Indonesian culture and history. KeyWords: Tourist Attractions, Facilities and Infrastructure, Service Quality.
BASIC TRAINING OF TOURISM HUMAN RESOURCES FOR THE SITU GEDE VILLAGE COMMUNITY, BOGOR: EFFORTS TO INCREASE LOCAL CAPACITY AND DEVELOP ECOTOURISM Rainanto, Bambang Hengky; Suryanti, Cecilia Valentina Srihadi; Saragi, Charles Parnauli; Yuwantiningrum, Sri Endah; Manurung, Tarida Marlin Surya; Utami, Nisa Rahmaniyah; Nurachmad, Edi; Hermawan, Yanto
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 2 (2025): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i2.2771

Abstract

This training program aims to improve the capacity of local human resources in managing the ecotourism potential of Situ Gede, Bogor. The activity was held on August 10, 2023 at the Rizen Padjadjaran Hotel, Jl. Binamarga II, Baranangsiang, Bogor City. The core focus of this training is to provide basic knowledge about the concept of tourism, quality visitor services, environmental management, and community-based marketing strategies. A total of 30 participants consisting of local residents, tourism managers, and small and medium enterprises (SMEs) of Situ Gede Village participated in the activity. The implementation method consisted of interactive lectures, field-based practices, and group discussions. The results of the training showed a significant increase in participants' understanding of the structure of tourism management, the importance of providing friendly and professional services, and the basic principles of environmental conservation. In addition, participants began to realize the importance of utilizing social media platforms as an effective promotional tool to attract visitors. The results of the pre-test and post-test evaluations showed an average increase in knowledge of around 60%. This activity shows a positive impact as an initial step in developing competent tourism human resources. Based on these findings, it is recommended that further training be conducted with an emphasis on developing thematic tour packages, increasing capacity in digital marketing, and establishing strategic collaborations between tourism stakeholders and local small businesses.
ENHANCING CURRICULUM RELEVANCE IN VOCATIONAL HOSPITALITY EDUCATION: A COMMUNITY ENGAGEMENT EXPERIENCE AT SMK NEGERI 3, BOGOR CITY Yuwantiningrum, Sri Endah; Rainanto, Bambang Hengky; Utami, Nisa Rahmaniyah; Sukma, Braja Eka
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 3 (2025): SEPTEMBER
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i3.3015

Abstract

This community engagement initiative addresses the need for curriculum enhancement in the Hospitality Department of SMK Negeri 3, a vocational school focused on producing industry- ready graduates. The initiative was conducted through a structured collaboration involving the review and revision of hospitality-related subjects to align with the Indonesian National Work Competency Standards (Standar Kompetensi Kerja Nasional Indonesia/SKKNI) for Hotel Services. The SKKNI outlines key units of competency required in the hospitality sector, including handling guest check-in and check-out procedures, managing reservations, maintaining cleanliness and order in housekeeping, and delivering food and beverage services. The methodology included curriculum gap analysis, document review, focused group discussions with vocational teachers, and systematic curriculum redesign. Key revisions introduced industry-based learning outcomes, performance-based assessments, contextual case studies, and integrated soft skills development. The engagement not only improved curriculum alignment with national standards but also enhanced teacher capacity and student readiness for the labor market. Feedback from stakeholders indicated a strong potential for implementation and scalability across other vocational institutions. This activity exemplifies the value of academic involvement in vocational education reform and highlights the importance of continuous curriculum adaptation to industry trends. The paper presents the process, outcomes, and strategic value of such initiatives in strengthening vocational education, in line with national human resource development priorities.
Achieving Sustainable Performance in the Hospitality Industry based on Environmental Management, Pro-Environmental Behavior and Green Marketing Mix 7P Rainanto, Bambang Hengky
JDM (Jurnal Dinamika Manajemen) Vol 14, No 2 (2023): September 2023
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v14i2.43036

Abstract

The tourism sector is an important sector because it can grow a country’s economy through foreign exchange. However, if not managed properly, tourism can also have negative impacts. This research was located in East Java Province, Indonesia with 228 respondents at the Hotel Manager level. This research aims to develop a relationship model between the Environmental Management System (EMS), Pro-Environmental Behavior (PEB), and the Green Marketing Mix (GMM) as a mediator to achieve Sustainable Industrial Performance (SIP) with 17 hypotheses. Using quantitative methods through surveys and processing using SmartPLS 3. The research results stated that 14 hypotheses were accepted, but 3 hypotheses were rejected. The research results show that the implementation of EMS has a significant relationship with economic and social performance but has no relationship with environmental performance. PEB directly has a significant relationship with environmental performance but not with economic and social performance. GMM has a significant relationship with the three elements of SIP. GMM is also a suitable partial mediator for EMS and PEB to achieve SIP.
Co-Authors Adil Fadillah Aulia, San San Dika Bon, Abdul Talib Elizabeth, Maria Fathiah, Rita Hermawan, Yanto Heti Herawati Hudin, Norlaile Salleh Janah, Lelatul Karsam Karsam Madyaratri, Ardha Nareswari Melle, Jonathan van Mumin, Alfiana Mumuh Mulyana Nani Cahyani Noor, Basyiruddin Noor, Tubagus Dicky Faldy Syahid Nurachmad, Edi Nusa Muktiadji Rachmananda, Jordan Farhan Rivaldo, Aldo Rudyanto, Bambang Said, Jamaliah Saragi, Charles Parnauli Saragih, Charles Parnauli Sasmita, Jenny Solihin Solihin Sri Pujiastuti Sukma, Braja Eka Sukmawati, Ani Sunantoputri, Siti Yasmin Salsabila Suryanti, Cecilia Valentina Srihadi Syamsiar, Syamsiar Tarida Marlin Surya Manurung Utami, Tiara Ayu Van Melle, Jonathan Wiranti, Putri Yuwantiningrum, Sri Endah