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All Journal Jurnal Teknologi dan Manajemen Informatika Jurnal Pariwisata Pesona Jurnal Keuangan dan Perbankan Akuisisi : Jurnal Akuntansi Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Studi Manajemen dan Bisnis Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JAIM (Jurnal Abdi Masyarakat) Indonesian Journal of Community Services in Engineering & Education (IJOCSEE) Jurnal Pariwisata Tourista Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Business Management Research Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Pariwisata Tourista
Patalo, Ryan Gerry
Universitas Merdeka Malang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Image of the destination on interest in tourist visits ecotourism destination Clungup Mangrove Conservation Ryan Gerry Patalo; Anisa Zuhria Sugeha; Yuliari Fernando Harlyson
Jurnal Pariwisata Pesona Vol. 8 No. 2 (2023): Edisi Desember 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v8i2.11922

Abstract

This study aims to determine the influence of Instagram social media  and destination image on tourist visiting interest in  the Clungup Mangrove Conservation. The object of this research is Clungup Mangrove Conservation located in Tambakrejo Village, Sumbermanjing Wetan District, Malang Regency. Researchers conducted this study as an effort to provide answers that Instagram social media and destination images can affect the interest of tourists visiting the Clungup Mangrove Conservation. The study used quantitative methods by distributing questionnaires through Google Form. The results of this study showed that Instagram Social Media and Destination Image positively influenced Tourist Visiting Interest by 76.4%, while 23.6% was influenced by variables outside this study. Destination image has a significant influence than Instagram Social Media on Tourist Visiting Interest. Suggestions that can be given from the results of this study mean that the role of managers is needed in spreading the Clungup Mangrove Conservation. With the advancement of technology at this time, it will be very easy for managers to market destinations through social media such as Tik-Tok and Facebook so that destinations are increasingly known to tourists
FASILITAS PENGELOLAAN SAMPAH ORGANIK DAN NON ORGANIK UNTUK MENINGKATKAN KESADARAN LINGKUNGAN BERSIH Cahya Febrina, Sindy; Ryan Gerry Patalo; Eko Yuni Prihantono; Putra Pratama Supriyanto
Jurnal Abdi Masyarakat Vol. 9 No. 1 (2025): Jurnal Abdi Masyarakat November 2025
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jaim.v9i1.6686

Abstract

Cleanliness is an important aspect of daily life, from personal hygiene to environmental cleanliness. Cleanliness can reflect the health of each individual. Personal hygiene includes regular bathing, washing clothes, and brushing teeth daily. Environmental cleanliness refers to the surrounding environment where humans live, including the home environment, the interior of the house, and public places around people. This activity aims to provide knowledge about the impacts of waste and how to handle it, as well as provide supporting facilities. The implementation method for this community service included outreach and interviews. The activity was attended by the waste operations team, the youth organization head, the local neighborhood association head, and residents of Sawun Hamlet. The result of this activity was the provision of warning signs, increasing community awareness of practicing clean living behaviors and being able to distinguish between organic and non-organic waste.
The Role of Customer Satisfaction As A Mediator: The Relationship Between Product Quality, Service Quality, And Information Quality Towards Loyalty Dewi Wulan Noviasari; Syarif Hidayatullah; Ery Sulistyorini; Stella Alvianna; Ryan Gerry Patalo
Business Management Research Vol. 4 No. 2 (2025): July 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i2.16567

Abstract

The purpose of this study is to examine how product quality, service quality, and information quality affect customer loyalty, with customer satisfaction acting as an intermediary variable. This research specifically targets moisturizer products from “The Originote” through TikTok Shop. The study's population includes users of the TikTok app, though the exact number is not specified. A total of 125 respondents were sampled. A quantitative approach was employed, collecting data via surveys and interviews for primary data, alongside literature for secondary data. The analysis was conducted using multiple linear regression with two models. The findings reveal that both product quality and service quality positively and significantly influence customer satisfaction, while information quality does not have a notable effect. Additionally, product quality and customer satisfaction are shown to significantly enhance customer loyalty, whereas service quality and information quality do not. Customer satisfaction serves as a mediator that reinforces the impact of service quality and information on customer loyalty. These results underscore the significance of prioritizing product and service quality to foster customer loyalty. The implications of this research can help companies develop more effective marketing strategies, especially in utilizing the TikTok platform to boost customer satisfaction and loyalty.
The Influence of eCommerce Live Streaming on Purchase Intention and Gift-giving Intention Mediated by Swift Guanxi Verrell Juvenio Dotulong; Juliani Dyah Trisnawati; Veny Megawati; Ryan Gerry Patalo
Jurnal Manajemen dan Kewirausahaan Vol. 14 No. 1 (2026): June (2026)
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v14i1.16598

Abstract

Live streaming ecommerce has recently become very popular among internet users, especially millennials and Gen Z. Shopee and TikTok are frequently accessed ecommerce platforms that have live streaming features. This study aims to examine the effect of live streaming ecommerce on purchase intention and gift-giving intention among users of the Shopee and TikTok platforms. This study used a quantitative method by distributing questionnaires to a sample of 155 respondents. Data analysis was conducted using Partial Least Square (PLS), considering variables such as telepresence, flow, guidance shopping, and metavoicing on purchase intention and gift-giving intention and swift guanxi as a mediator variable. The results of this study indicate that the variables of telepresence, guidance shopping, have a positive effect on swift guanxi. The swift guanxi variable has a positive effect on purchase intention and gift-giving intention. Then telepresence, flow, guidance shopping, and metavoicing have a positive effect on purchase intention and gift-giving intention through swift guanxi.
Pengaruh Attraction, Accessibillity, Amenity, Ancillary Terhadap Kepuasan Generasi Millenial Berkunjung ke Tempat Wisata Stella Alvianna; Ryan Gerry Patalo; Syarif Hidayatullah; Ike Kusdyah Rachmawati
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 4 No. 1 (2020)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v4i1.41

Abstract

Indonesia has various regions with potential tourism attractions that can attract tourists, one of them is Malang City, where Malang City is also known as one of the main tourist destinations in Indonesia. This study illustrates the influence of the components of tourism products consisting of attractions, access, amenities and ancillary to the decision of visiting tourists, especially millennial generation in the Tlogowaru mask tourism village of Malang. Topeng Village which is one of the tourist destinations in the form of thematic villages with the theme of Malangan Mask that has been around since the year 2016. The population of this study is all students of the Unmer Tourism Tourism Program Malang who entered the millennial age (aged between 15-34 years) with a sample of 60 people based on their characteristics visited Malangan mask village. Data analysis used multiple linear regression and hypothesis testing. The results of the research show that attraction and ancillary have a positive and significant effect on customer satisfaction. This shows the perception of what tourists get and what tourists feel can have a positive impact and also the presence of officers on guard, the presence of security posts and the existence of a tourist information center that continues to be maintained and improved, also has a positive impact on tourist attractions.
Co-Authors Abdul Waris Abdul Waris Abdul Waris Alvianna, Stella ANISA ZUHRIA SUGEHA Aristanto, Eko Cahya Febrina, Sindy Citra Sarasmitha Dewi Wulan Noviasari Diah Widiawati Dimas Eka Pratama Dimas Eka Pratama Eko Yuni Prihantono Ery Sulistyorini Heni Pujiastuti Ike Kusdyah Rachmawati Iklima Aminatuz Zuhriah Irany Whindyastiti Irany Windhyastiti Isman Isman Juliani Dyah Trisnawati Putra Pratama Supriyanto RR. Ella Evrita Hestiandari Syarif Hidayatullah Totok Subianto Umu Khouroh Veny Megawati Verrell Juvenio Dotulong Widiawati, Diah Yuliari Fernando Harlyson Zuhriah, Iklima Aminatuz