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Effect of Service Quality and Use of E-Service Technology on Customer Loyalty: A Case Study of Maxim in Aceh Marlizar, Marlizar; Agustina, Wulan; Bachtiar, Fandy; Mukhsinuddin, Mukhsinuddin
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2717

This study aims to analyze the effect of service quality and use of e-service technology on customer satisfaction and customer loyalty of Maxim online transportation in Aceh. The study used Purba formula to select 96 respondents of total Maxim customers. The sampling technique used two-stage sampling, which was to determine districts/cities purposively and the city of Banda Aceh was obtained because the maxim was only in this city in the Aceh province. Furthermore, random sampling was used to determined respondents in the city of Banda Aceh. Data were obtained through questionnaires and path analysis using IBM SPSS v22 software. Data were obtained through questionnaires and analyzed using path analysis with software SPSS v22. The results reveal that customer satisfaction significantly and positively influence customer loyalty. Further, there is a significant influence on the causal relationship of service quality and the use of e-service technology on loyalty through customer satisfaction. This indicates that to boost customer loyalty, it is important to pay attention to service quality that can improve customer satisfaction.

The Influence of Islamic Law Principles on Human Resource Management Mukhsinuddin, Mukhsinuddin; Efendi, Sumardi
Jurnal Ilmiah Teunuleh Vol. 6 No. 1 (2025): Jurnal Ilmiah Teunuleh
Publisher : Teunuleh Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51612/teunuleh.v6i1.183

Human Resource Management has an important role in improving the effectiveness and productivity of an organization. In Islam, human resource management is not only oriented to profit, but also to ethical values and justice. Islamic legal principles, such as justice (al-'adl), amanah, deliberation (shura), and ihsan, provide moral guidance in managing the workforce. This study aims to analyze the influence of Islamic legal principles on human resource management and how these principles can be implemented in organizations. This study uses a library research method with a descriptive-analytical approach. Data is collected from various literature sources, such as fiqh books, scientific journals, and books that discuss Islamic law and human resource management. The results of the study show that the application of Islamic principles in human resource management contributes to the creation of a fairer and more harmonious work environment. However, this implementation still faces challenges, such as lack of understanding and resistance to change. Therefore, education, regulation, and a gradual approach are needed to adopt Islamic principles in human resource policy. With the right strategy, Islamic law can be the basis for a more equitable and sustainable human resource management system.

STRATEGI KOMUNIKASI BISNIS WARUNG KOPI SEBAGAI METODE DAKWAH: (STUDI ANALISIS DI PROPINSI ACEH) Mukhsinuddin, Mukhsinuddin; Rohana, Syarifah; Hamsa, Amrizal
BIDAYAH: STUDI ILMU-ILMU KEISLAMAN Vol. 14, No. 2, ( Desember 2023)
Publisher : Sekolah Tinggi Agama Islam Negeri (STAIN) Teungku Dirundeng Meulaboh Aceh Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47498/bidayah.v14i2.2256

Melihat kebiasaan unik dalam minum kopi di kalangan penduduk Propinsi Aceh, kita tidak akan menemukan hal serupa di luar wilayah Aceh. Di sana, masyarakat Aceh dengan antusias meluangkan waktu berjam-jam hanya untuk menikmati secangkir kopi bersama teman-teman atau keluarga mereka. Ini adalah salah satu aspek budaya yang membedakan masyarakat Aceh dari yang lain. Setelah Tsunami melanda Aceh pada tanggal 26 Desember 2004, warung kopi mulai bermunculan di seluruh Aceh, terutama di Kota Meulaboh Aceh Barat, Aceh Jaya, Banda Aceh, Blang Pidie, Nagan Raya, dan daerah lainnya. Ini menunjukkan bahwa usaha yang menyediakan kopi telah menjadi pilihan utama masyarakat Aceh. Warung kopi menawarkan berbagai jenis dan model minuman kopi, pelayanan yang baik, serta fasilitas seperti akses internet gratis (WiFi) untuk menarik pelanggan tetap. Tentu saja, dalam persaingan ketat dengan berbagai warung kopi lain yang menjual produk serupa, dibutuhkan metode modern yang nyaman untuk menjaga dan menarik konsumen yang setia.

Pengabdian Masyarakat Dosen STAIN Meulaboh Melalui Penyuluhan Hukum dan Qanun LKS di Dayah ZUDI Meulaboh Mukhsinuddin, Mukhsinuddin; Efendi, Sumardi; Jamal, Anton; MZ, Husamuddin; Muliza, Muliza; Susantri, Yulia; Hendrawan, Yoni; Hamsa, Amrizal; Murlisa, Lia; Maslijar, Heri; Ananda, M. Aditya
Saweu: Jurnal Pengabdian Kepada Masyarakat Vol 1 No 2 (2025): Saweu : Jurnal Pengabdian Kepada Masyarakat
Publisher : STAI Nusantara Kota Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar

Pelaksanaan Syariat Islam di Aceh mendapat penguatan melalui berbagai Qanun, salah satunya adalah Qanun Nomor 11 Tahun 2018 tentang Lembaga Keuangan Syariah (LKS), yang mengharuskan seluruh lembaga keuangan beroperasi secara syariah. Namun, pemahaman masyarakat, khususnya kalangan dayah, terhadap regulasi ini masih terbatas. Kegiatan pengabdian ini bertujuan untuk meningkatkan literasi hukum dan kesadaran terhadap Qanun LKS di kalangan santri Dayah Zawiyah Ummul Durriah Islamiyah (ZUDI) Meulaboh. Metode yang digunakan adalah Participatory Action Research (PAR), melalui penyuluhan interaktif yang melibatkan partisipasi aktif peserta. Kegiatan dilaksanakan pada 19 November 2024 dengan narasumber Dr. Mukhsinuddin, MM, Dr. Anton Jamal, MA, Muliza, M.Si serta diikuti oleh siswa Madrasah Aliyah Zainatul Ulum Dayah ZUDI. Hasil kegiatan menunjukkan antusiasme tinggi peserta dan meningkatnya pemahaman terhadap substansi Qanun LKS, khususnya terkait peran santri dalam mendukung sistem keuangan syariah. Diskusi dan tanya jawab berlangsung dinamis, mencerminkan pentingnya pendekatan edukatif-partisipatif dalam membangun kesadaran hukum Islam. Kegiatan ini membuktikan bahwa penyuluhan hukum yang melibatkan dayah sebagai mitra strategis mampu mendorong implementasi syariat secara menyeluruh di masyarakat Aceh.

Pengabdian Masyarakat Dosen STAIN Meulaboh Melalui Penyuluhan Hukum dan Qanun LKS di Dayah ZUDI Meulaboh Mukhsinuddin, Mukhsinuddin; Efendi, Sumardi; Jamal, Anton; MZ, Husamuddin; Muliza, Muliza; Susantri, Yulia; Hendrawan, Yoni; Hamsa, Amrizal; Murlisa, Lia; Maslijar, Heri; Ananda, M. Aditya
Saweu: Jurnal Pengabdian Kepada Masyarakat Vol 1 No 2 (2025): Saweu : Jurnal Pengabdian Kepada Masyarakat
Publisher : STAI Nusantara Kota Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar

Pelaksanaan Syariat Islam di Aceh mendapat penguatan melalui berbagai Qanun, salah satunya adalah Qanun Nomor 11 Tahun 2018 tentang Lembaga Keuangan Syariah (LKS), yang mengharuskan seluruh lembaga keuangan beroperasi secara syariah. Namun, pemahaman masyarakat, khususnya kalangan dayah, terhadap regulasi ini masih terbatas. Kegiatan pengabdian ini bertujuan untuk meningkatkan literasi hukum dan kesadaran terhadap Qanun LKS di kalangan santri Dayah Zawiyah Ummul Durriah Islamiyah (ZUDI) Meulaboh. Metode yang digunakan adalah Participatory Action Research (PAR), melalui penyuluhan interaktif yang melibatkan partisipasi aktif peserta. Kegiatan dilaksanakan pada 19 November 2024 dengan narasumber Dr. Mukhsinuddin, MM, Dr. Anton Jamal, MA, Muliza, M.Si serta diikuti oleh siswa Madrasah Aliyah Zainatul Ulum Dayah ZUDI. Hasil kegiatan menunjukkan antusiasme tinggi peserta dan meningkatnya pemahaman terhadap substansi Qanun LKS, khususnya terkait peran santri dalam mendukung sistem keuangan syariah. Diskusi dan tanya jawab berlangsung dinamis, mencerminkan pentingnya pendekatan edukatif-partisipatif dalam membangun kesadaran hukum Islam. Kegiatan ini membuktikan bahwa penyuluhan hukum yang melibatkan dayah sebagai mitra strategis mampu mendorong implementasi syariat secara menyeluruh di masyarakat Aceh.

Membangun Keterampilan SDM melalui Program Pengabdian untuk Menghadapi Era Digital di UMKM Kecamatan Meureubo Aceh Barat Mukhsinuddin, Mukhsinuddin; Efendi, Sumardi
Ibrah : Jurnal Pengabdian Kepada Masyarakat Vol 4 No 1 (2025): Ibrah: Jurnal Pengabdian kepada Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) IAIN Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47766/ibrah.v4i1.5959

Digital transformation presents a major challenge for MSME actors in Meureubo Subdistrict, Aceh Barat, where most businesses still rely on conventional methods. This community service program aimed to enhance digital literacy and online marketing skills, helping MSMEs become more adaptable and competitive in the digital era. The program adopted a community-based service and participatory training approach, involving 30 MSME owners from the culinary, handicraft, and service sectors. Activities included a four-day intensive training covering digital marketing (Facebook, Instagram, WhatsApp Business), e-commerce fundamentals (Shopee, Tokopedia), and digital financial management, delivered through group discussions, simulations, and hands-on practice. This was followed by one month of mentoring to support practical application in each participant’s business. Data were collected through questionnaires (pre- and post-test), participatory observation, and semi-structured interviews, and analyzed using descriptive statistics and thematic coding. The results showed significant improvements: ownership of marketplace accounts increased by 59% (from 28% to 87%), use of business social media rose by 55% (from 35% to 90%), and participants’ confidence in managing digital accounts grew by 45% (from 25% to 70%). In-depth interviews also revealed an average revenue increase of 10–20% within two weeks after training, driven by more targeted digital promotions and the confidence to try live streaming features. Beyond technical skills, the program fostered a culture of collaboration and a shared awareness of the importance of digitalization. This participatory, practice-based training model proved effective in supporting MSME digital transformation and can be replicated in other areas with similar contexts.

Development of Strategic Human Resource Management towards Improvement Work Culture at Baitul Mal in Aceh Mukhsinuddin, Mukhsinuddin; Rinaldi, Mikral; Yanto, Yanto; Aprilian, Rahil Imainul
Integrated Journal of Business and Economics (IJBE) Vol 7, No 2 (2023): Integrated Journal of Business and Economics
Publisher : Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/ijbe.v7i2.625

This study aims to determine Human Resource management and strategy in developinga performance culture at Baitul Mal throughout Aceh Province. Approach, directionand human resources synergize to achieve a goal and have great potential to manageBaitul Mal in Aceh Province as an Islamic Sharia Region. Therefore, researchers areinterested in researching how the strategy of human resources in the Baitul Mal of theProvince of Aceh in improving the welfare of the community regarding themanagement of Zakat, Infaq, and Sadaqah (ZIS) funds in the Province of Aceh. Theapproach used in this research is qualitative. While the methods used are observation,in-depth interviews, and documentation studies. This research also collected data fromthe Baitul Mal of Aceh Province, West Aceh, South Aceh, and the Municipality ofBanda Aceh

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