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All Journal Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan BIOEDUSCIENCE Etika Demokrasi Astonjadro WAHATUL MUJTAMA: Jurnal Pengabdian Masyarakat Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI) Jurnal Pendidikan dan Ilmu Sosial INDONESIAN JOURNAL OF URBAN AND ENVIRONMENTAL TECHNOLOGY Journal of Community Empowerment Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Mushawwir: Jurnal Manajemen Dakwah dan Filantropi Islam
Anugrah, Anugrah
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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

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Kualitas Pelayanan Administrasi Pertanahan Di Kantor Pertanahan Kabupaten Enrekang Anugrah, Anugrah; Fatmawati, Fatmawati; Sudarmi, Sudarmi
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 6 (2021): Desember 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i6.6427

Abstract

ABSTRACTThis study purposed to find out the quality of land administration services at the land office of Enrekang Regency. This study used qualitative with descriptive type. The number of informants in this study were 7 people by collecting data through interviews, observation and documentation. The results of the study showed that the quality of service including tangible aspects had fixed, it seen from several indicators including: facilities and infrastructure, office facilities and rules, the reliability aspect had been fulfilled in terms of the reliability of officers and reliable methods, the responsiveness aspect had been fulfilled in several ways. indicators include: the ability of officers, the way of informing informants and the approach of the officers, the assurance aspect had been fulfilled seen from several indicators including: work culture, public safety rules and employee sanctions for violating SOPs, the empathy aspect had been fulfilled seen from several indicators below. These included: Firm Attitude in Service, Firm Attitude to Employees and the response of officers to community complaints. As for the supporting factors, namely utilizing technological developments for employees and the community, which were supported by mobile applications, the Tanahku application on Google had made easier for the public to check files. Keywords: Quality of Service, defense administration
Co-Authors Almarind, Marisa Ariani, Devi Asmeati Asmeati, Asmeati Azzahra , Adhinda Eugenia Baso, Darwis Damaiyana, Desi Desi, Natsar Fahreza, Fatwa Fatmawati, Fatmawati Gusty, Sri Hasnawi, Mursyid Honda, Hiroyuki IBRAHIM DJAMALUDDIN, IBRAHIM Ishak, Chamsiah Kalla, Rastina Khaer, Miftahul Leni Anggraeni Meneisy, Ahmed M Muhammad Chaerul Musliani, Musliani Nur Khaerat Nur, Nur Khaerat Nur, Muhammad Yusuf POPPY INDRAYANI, POPPY Putri Amalia Rafi, Irsyad Rahmat Rahmat Ritnawati, Ritnawati SANI SUSANTI Solikah Ana Estikomah Sudarmi Sudarmi Syah, Irman Syahputri, Nurlailly Usman, Rizki Yulisa