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Siagian, Reynaldo Angga
Politeknik ELBajo Commodus
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Inclusive Business Practices in Tourism: Evidence from Hotels and Restaurants in Labuan Bajo Inclusive Business Practices in Tourism: Evidence from Hotels and Restaurants in Labuan Bajo I Nengah dasi Astawa; Reynaldo Angga Siagian; Ni Wayan Noviana Safitri; Roseven Rudiyanto; Marius Yosef Seran Seran; Teddy Halim
Jurnal Penelitian Terapan Mahasiswa Vol 4 No 1 (2026): Jurnal Penelitian Terapan Mahasiswa
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik eLBajo Commodus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63604/ryz9jf85

Abstract

This study aims to analyze inclusive tourism practices in the hotel and restaurant/cafeĢ sectors in Labuan Bajo using a multidimensional approach covering economic, socio-cultural, environmental, and infrastructure aspects. A mixed-method approach was employed, with data collected through observations, surveys, and interviews. Quantitative data were analyzed descriptively, while qualitative data were examined using thematic analysis to strengthen the findings. The results indicate that the economic dimension is the most dominant, particularly in terms of local employment absorption, market access, and participation in local supply chains. However, the social, environmental, and infrastructure dimensions remain underdeveloped, as reflected in the limited inclusion of marginalized groups, insufficient integration of local culture, and suboptimal environmental management practices and accessibility. Overall, the implementation of inclusive tourism in Labuan Bajo is still partial and largely focused on economic aspects. Therefore, more comprehensive efforts are needed to strengthen social, environmental, and infrastructure dimensions to promote more inclusive and sustainable tourism development.
Assessing Service Quality and Tourist Satisfaction in Labuan Bajo Tourism I Nengah Dasi Astawa; Reynaldo Angga Siagian; Ni Wayan Noviana Safitri; Akib Hehanussa; Andriano Calrinto Mami
BIP's JURNAL BISNIS PERSPEKTIF Vol. 18 No. 2 (2026): Juli
Publisher : Universitas Katolik Darma Cendika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37477/bip.v18i2.933

Abstract

This study examines the implementation of quality tourism and its relationship with tourist satisfaction in an emerging destination, focusing on tourism in Labuan Bajo, Indonesia. As a rapidly developing tourism destination, Labuan Bajo has been positioned as a strategic area that integrates natural attractions, tourism infrastructure, and sustainability-oriented development. However, empirical evidence on how quality tourism is perceived by visitors in emerging destinations remains limited. A quantitative descriptive approach was employed using a structured questionnaire with a five-point Likert scale. The study involved 200 respondents representing various stakeholders, including tourists, government, business actors, academics, and media. The analysis covered key dimensions of quality tourism, namely attractions, activities, amenities, accessibility, sustainability, environmental conditions, marketing, services, occupational health and safety, and overall tourist experience. The findings reveal that overall tourist satisfaction is categorized as very high, with an average score of 4.41. Natural attractions and service quality are identified as the main strengths of the destination. However, several aspects, including activity diversity, supporting facilities, accessibility for vulnerable groups, and community involvement, still require improvement. These results indicate that while Labuan Bajo has successfully delivered a positive tourism experience, further efforts are needed to enhance inclusiveness and long-term sustainability. This study provides empirical insights into quality tourism in emerging destinations and offers practical implications for destination managers and policymakers in improving tourism quality and competitiveness.
Co-Authors Akib Hehanussa Alfonsius Nove Edmind Andriano Calrinto Mami Andy Iwan Iswanto Ciptosari, Fitri Duman, Marianus Erick Daniel Y Tampubolon Gregorius A. Berybe Gregorius Antariksa Berybe Hanny Wadhi, Yohanes Paulus Hibur, Tekla Ayuningsih I Nengah Dasi Astawa I Nengah Dasi Astawa I Nengah Dasi Astawa I Nengah Dasi Astawa Katarina Noviming Sakura Luh Gede Elvina Adi Saputri Made Satria Pramanda Putra Marius Yosef Seran Ni Wayan Noviana Safitri Odilia Luda Ondi Asroni Paulus Haba Rambunga, Richard Antonius Richard Antonius Rambunga Rizky Abdillah Roseven Rudiyanto Roseven Rudiyanto Teddy Halim Thyophoida W.S. Panjaitan Togar Wiliater Soaloon Panjaitan Trifonia Golwi Widyono Soetjipto Yohanes Paulus Hanny Wadhi Yohanes Paulus Hanny Wadhi Yohanes Paulus Hanny Wadhi Yulianus Berto