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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan IKRA-ITH EKONOMIKA Jurnal Telematika Majalah Ilmiah Bijak Dinasti International Journal of Education Management and Social Science Journal of Economics and Business UBS International Journal of Environmental, Sustainability, and Social Science Devotion: Journal of Research and Community Service International Journal of Social Service and Research Indo-MathEdu Intellectuals Journal Indonesian Journal of Multidisciplinary Science Journal Of World Science Jurnal Locus Penelitian dan Pengabdian Return : Study of Management, Economic and Bussines Journal of Management Studies and Development Journal Research of Social Science, Economics, and Management Cerdika: Jurnal Ilmiah Indonesia Eduvest - Journal of Universal Studies Jurnal Ekonomi, Teknologi dan Bisnis Amkop Management Accounting Review (AMAR) IIJSE
Sibarani, Mentiana
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Aerospace Engineering Humanities Astronomy Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Neuroscience Public Health Social Sciences Other

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Journal : Indonesian Journal of Multidisciplinary Science

 1 
The analysis of public service motivation's influence on job enjoyment and task performance in health workers Waani, Jane Deasy; Sibarani, Mentiana
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 11 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i11.976

Abstract

This study is aimed at determining whether there is an influence of public service motivation on the performance of health workers' duties, the influence of work pleasure on the work pleasure of health employees, and the influence on work pleasure through the mediation of work satisfaction. The study is in the form of an observational causative study with a cross sectional design, which aims to determine the influence between variables based on measurement results without intervention. The data were collected through an online questionnaire in April 2024 and analyzed using the PLS-SEM technique to estimate the degree of relationship between variables in the structural model. The results of the analysis of the measurement component (outer model) shows good measurability of all indicators marked by outer loading which is high, as well as the validity of discrimination is quite good. The model has a good degree of accuracy because it is able to account for about two-thirds of all variables. For the management of the hospital, it is recommended to add the criteria of high publicly service motivation as a requirement in employee recruitment. Further research is suggested to complement the model by including factors such as work environment, organizational culture, workload, and superior leadership style as covariates. This could help in identifying unique challenges or opportunities for improving task performance and job satisfaction in different healthcare environments, ultimately leading to more tailored and effective management strategies.
Servqual analysis in improving customer satisfaction at PT Joie Production Bandung Mulyani, Lenny; Sibarani, Mentiana
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 11 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i11.977

Abstract

The purpose of this study is to examine the influence of service quality on consumer satisfaction at PT Joie Production, a convection company located in the city of Bandung, Indonesia. The study uses probability sampling with a simple random sampling method, and the sample size is determined using the Slovin formula which produced 58 respondents from a population of 140 consumers in the past year. The data was analyzed using statistical methods to test the validity and reliability of the questionnaire, as well as measure the quality of service based on the SERVQUAL method. The results of the study show that the overall service quality has a negative average gap of -0.022, indicating that services are generally below customer expectations and unsatisfactory. The highest perception value was in the responsivity dimension of 4.41 and the lowest perception value is reliability of 3,899. Based on the results of interviews with several consumers, it was obtained that price is a consideration, but from the waiting time can be an important thing and the reason why consumers do not continue PT. When complaints are handled properly, customers are more likely to return to transact again, creating stronger loyalty Complaints that are handled well, along with quality service, can significantly increase customer satisfaction levels.
The influence of work commitment and job satisfaction on employee performance in construction companies at PT 'X' Damayanti, Eka Ari; Sibarani, Mentiana
Indonesian Journal of Multidisciplinary Science Vol. 4 No. 3 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v4i3.1049

Abstract

The COVID-19 pandemic has had a significant impact on the construction industry in Indonesia, including the high employee turnover rate which has an impact on project productivity and quality. This study aims to analyze the influence of work commitment and job satisfaction on employee performance at PT "X". The method used was a quantitative approach with a random sampling technique, involving 287 employees as respondents. Data were obtained through questionnaires measured by the Likert scale, and analyzed using regression analysis and ANOVA. The results of the study show that both work commitment and job satisfaction significantly affect employee performance. The findings indicate that companies need to focus on increasing commitment and job satisfaction to lower turnover rates and increase productivity. This study implicates the need for companies to create a conducive work environment, provide attractive incentives, and provide career development opportunities so that employees feel more connected to the company. By increasing commitment and job satisfaction, it is hoped that PT "X" can achieve better performance and more stable project sustainability in the future.
Co-Authors Abraham Enga Tifaona, Ignatius Alfian Alfian Bala Tifaona, Alexander Benedictus Busono, Bibin Cakradini, Rudy Cristalia Gomies, Vieren Damayanti, Eka Ari Dewantara, Doni Pranata Evasaria Magdalena Sipayung, Evasaria Magdalena Hardinata, Kenny Heriana, Ferra Heryanto Soegieharto, Dhany Heryanto, Dhany Indro Prasojo, Aryo Kurniawan, Yohanes Malsad, Gredinov Sumanta Mulyani, Lenny Mutia, Ajeng Fitriani Napitupulu, Dongani Nawasari, Nawasari Ponikasari, Ponikasari Posma Sariguna Johnson Kennedy Rahmat, Damianus Tulus RAKHMAT, Ryan Kharisma Ramauli, Juliana Roland Y.H. Silitonga Sabiantoro, Mastuti Sampurno, Mahendra Dita Samsul Bahri, Ronny Sariguna Johnson Kennedy , Posma Sejati, Shandi Setya Siahaan, Mario Iriando Silitonga, Roland Y. H. Sirait, Tongam Suhari, Budi Supratman, Deny Suryaatmadja, Lambok Sutrisno, Sutrisno Suwindu, I Wayan Tarigan, Joshua Michael Servilo Usamah Usamah, Usamah V. H., Christopher G. Vico, Julyas Waani, Jane Deasy Widadi, William Rusly Yotapditya, Igor Zefanya, Anastasia