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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Teknologi JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Sistem dan Manajemen Industri Jurnal INTECH Teknik Industri Universitas Serang Raya ComTech: Computer, Mathematics and Engineering Applications Jurnal Ilmiah Teknik Industri Indonesian Journal of Industrial Engineering & Management INVENTORY : Industrial Vocational E-Journal On Agroindustry Jurnal Teknologi dan Manajemen AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Eduvest - Journal of Universal Studies Proceeding Mercu Buana Conference on Industrial Engineering Journal of Community Services in Sustainability
Choesnul Jaqin
Universitas Mercu Buana
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Neuroscience Social Sciences Transportation

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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

 1 
PENINGKATAN PERFORMA KINERJA PELAYANAN INDUSTRI TELEKOMUNIKASI MENGGUNAKAN FILOSOFI KAIZEN DAN VISUAL STREAM MAPPING STUDI KASUS PT. TELKOM INDONESIA REGIONAL II JAKARTA PUSAT Arief Nugroho; Choesnul Jaqin
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 1, (2017): OE Maret 2017
Publisher : Universitas Mercu Buana

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Abstract

PT. Telkom Indonesia is the largest telecommunications provider in Indonesia which has been serving the country for about 160 years. As the company grows, the range of service it provided also improved, starting from just a fixed line provider to internet and IP TV. Telkom always follows what its customers need. However, the occurrence of problem cannot be avoided. Problems can always appear from many aspects either it is controllable and uncontrollable.  To provide the best service, Telkom offers the services to fix and repair any problem faced by its customers, but this is not an easy task, until today Telkom has not yet been able to meet the Service Level Guaranteed which it promised to its customers. There are also many outstanding tickets unresolved even when Telkom has many human resources. Therefore, this research aims to reduce the time required to fix problems and solve tickets through lean methodology for service by implementing value stream mapping and eliminating as well as improving the non-value-added activities and non-value-added but necessary. Through this approach, this paper assumes that currently it is highly possible to achieve the service level guaranteed as long as improvements are made.
Seleksi dan Penentuan Third Party Logistik Transportasi Produk Pelumas Menggunakan Metode TOPSIS dan PROMETHE Sawarni Hasibuan; Choesnul Jaqin
Operations Excellence: Journal of Applied Industrial Engineering Vol. 14, No. 3, (2022): OE NOVEMBER 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2022.v14.i3.058

Abstract

Selection of Third Party Logistics (3PL) services is an important focus of attention for companies in selecting suppliers in their supply chain. The wide marketing area of PT PETRONAS's lubricant products demands 3PL performance to increase the company's service level. The purpose of this study is to analyze the decision-making process in the context of selecting 3PL transportation suppliers using the TOPSIS and PROMETHE multi-criteria methods. The type of data used consists of primary data and secondary data through library research, interviews, and field surveys. The process of selecting a transportation 3PL is carried out in two stages, namely selection of criteria and the commercial aspect of the bidding price per region is evaluated as the basis for selecting the best supplier. The selected suppliers are PT Wira Logitama Saksama, PT Glory sogotrans Mandiri, PT Iron Bird Logistik, PT Sumisho Global Logistik, and PT Dunia Express Transindo. Based on the results of the analysis using the PROMETHEE method, five criteria with the highest weight were produced, namely Price, Time Delivery, Health Safety Management, Infrastructure and Office Equipment. The results of the ranking using the TOPSIS method for shipping to each destination are that PT Wira Logitama Semesta is the best supplier for five shipping destinations, namely Jabodetabek, Bandung, Surabaya, Lampung and Medan and PT Iron Bird Logistik is the best supplier for shipping to Cilegon and Semarang.
Co-Authors Agus Suhendar Ahmad Rozak Aisyah , Siti Alam, Fachrul Algi Fahri Arief Nugroho Arief Nugroho Bayu Hari Nugroho Bonivasius Prasetya Ichtiarto Darmawan, Putra Daruki, D Daruki, Daruki Didin Sjarifudin, Didin Fransisca Debora Fransisca Debora Hasiholan Manurung Hendra Adiyatna Hendra Adyatna Hernadewita Herry Agung Prabowo Humiras Hardi Purba Humiras Humiras Huwae, Priskila Timaha Jufri, Trizamsuar Juniawan, Singgih Maryani, Edna Mayanti, Malinda Mutiara Nabilla Nabilla, Mutiara Prasetyo, Yogi Dwi Roysen, Uti Rozak, Ahmad S, Suhaeri Salmon Tampubolon Sarjono Sarjono, Sarjono Sawarni Hasibuan Setiawan Setiawan Sihombing, Rustam Siti Aisyah Siti Aisyah Siti Aisyah Suhaeri Suhaeri, Suhaeri Suryadi Ali Syifaul Qulub, Irkham Tampubolon, Salmon Tosty Maylangi Sitorus Tosty Maylangi Sitorus, Tosty Maylangi Tumanggor, Ojakma Sihar Panaili Uly Amrina Yantono Simamora